Total 329 customer service job vacancies in Market Harborough, Leicestershire, LE16 7PT

The Leicestershire College’s Student Recruitment team have an exciting new role opportunity for a Customer Service Officer to join the team. You will be an integral part of the team, providing an exceptional, friendly and responsive service to all applicants and visitors to the College. This role will be expected to provide general support across all Student Recruitment functions – Customer Services, Admissions and Enrolments, with the core emphasis for this role being on the delivery of Enrolment Services. A flexible approach to work will therefore be a key requisite for this role. This role will be required to undertake a consistent level of administrative and customer service roles, as the team looks to consistently adapt and enhance the way we deal with our customers in a changing and challenging sector. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business. We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. Alongside our commitment to your professional and personal development, we also offer a generous benefits package including: A competitive pension scheme On-site parking One campus facility Subsidised nursery fees Up to 25 days annual leave per year Additional annual leave available Fantastic CPD and inclusive resources for development Well-being hours Opportunities of volunteering within local community and charities We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds. We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources. The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at Loughborough College. Due to the limits put upon sponsorship allocations, we are currently unable to offer sponsorship to candidates for this role. This remains under review.

Handle client’s queries and complaints;
Set a clear mission and deploy strategies; Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyse statistics and compile accurate reports; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of the industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets;
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities;
Be flexible when travelling to different countries;
Be familiar with the Arabian countries and markets

We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role.

In this position, you'll manage daily emails, tickets, and calls on the Helpdesk. You'll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance.

We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role.

Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days' annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67 (Please only apply if you are local in the area)

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.

Müller Yogurt & Desserts is the UK’s leading yogurt manufacturer responsible for major brands like Müllerlight, Müller Corner and Müller Rice. It produces chilled desserts under licence from Mondelez International and supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.


We are looking for two skilled and experienced Engineering Service Leaders to supervise and carry out maintenance and improvement activities. The ideal candidate will ensure the continued delivery of manufacturing service levels through both reactive and preventative maintenance.

Why join Muller Yogurts and Desserts?
As a result of major investment and commitment from Muller to the long-term future of their Shropshire operations, a number of vacancies have arisen within their engineering function at their Market Drayton site. The site has seen circa £80m invested in upgrades to site infrastructure, automation and high-speed filling machines.
Additionally, the site has secured further investment in world class warehousing and storage solutions, new product developments as well as significant investment in their yogurt and fruit processing plants. The future is bright. This is an exciting time to join the flagship site in the UK, working for a much-loved brand whose ambition is to put a smile on the nations face.

What’s in it for you?

- Competitive Salary
- 10% bonus*
- Day only, Monday – Friday (flexible hours)
- Health care cash plan
- 33 days annual leave
- Pension scheme
- Access to Muller Rewards Platform saving money across numerous retailers
- Free onsite secured colleague car parking
- Long term career with a company that invests in you!


In this role the key responsibilities will include:

- Carry out preventative maintenance to ensure equipment remains operational.
- Delegate maintenance tasks across the team.
- Respond to reactive maintenance requests and prioritize tasks.
- Manage Multi-Vendor Suppliers for efficient site stores inventory management.
- Complete all line manager tasks for the respective shift team.
- Provide engineering expertise to assigned areas (e.g., effluent plant, engineering stores, process and filling plant/equipment).


Key skills & experience

- Expertise in mechanical, electrical, automation, and general engineering maintenance.
- Significant experience in leading and developing a team.
- Strong problem-solving skills.
- Self-direction and personal drive.
- Effective team-working and leadership abilities.
- High integrity and adaptability.
- Excellent communication skills.



The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Organisation: Leicestershire County Council

Work Location: Various location across Leicestershire

Worker Category: Field Based Worker

Salary : £34,350 - £41,373 (pro-rata for part time) plus a market supplement of £3,283

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 1st December 2024

Interview Date(s): TBC

Come and be part of our Outstanding Family Safeguarding Service.

It’s an exciting time to be a part of Children and Family Services at Leicestershire County Council, our staff are at the heart of delivering excellent services to children and families across Leicestershire. Come and join us and make a difference to the lives of children and families in Leicestershire.

Our recent Ofsted inspection praised Leicestershire’s work to build “strong and long-lasting relationships” with children and families which lead to many families achieving “positive changes” in their lives.​ ​They highlighted an “ambitious and child-focused senior leadership that has successfully created a culture where the experiences and progress of children at the heart of social work practice”. ​

You can read more about our Ofsted Outstanding rating here

About the Role

Our Family Safeguarding Service specialises in delivering high quality Child Protection Services to children and families across Leicestershire. In this role, as an experienced social worker, you will have a focus on overseeing children subject to child protection plans, alongside pre-proceedings and care proceedings, and therefore experience in this area is essential.

In Leicestershire we have a fantastic package to provide our workers. This includes the option as a full-time worker to do a 9-day working fortnight, hybrid working, celebrating diversity with a range of events throughout the year, recognition of our staff in annual Pride In Practice events, fantastic learning and training opportunities – enabling our staff to develop and progress within their roles and committed wellbeing support.

We are proud of our continuous improvement plan - ‘Achieving Excellence through Purposeful Practice which sets out our key values, behaviours and ambitions. We have embedded the Signs of Safety approach throughout our services and this approach mirrors our values of Aspiration, Being Curious and Collaboration. We are focused on working with families and the networks of family, friends and professionals around children, to work in collaboration to achieve shared goals.

We are committed to our vision of becoming a trauma informed responsive department where we believe we are “stronger together”. Our culture is one of partnership, where we look for solutions and recognise the potential impact of trauma on the children and families we work with and on our staff. We will strive to create a safe, compassionate, healing environment demonstrated through relationships based on trust, respect, hope and empathy. We will achieve this through a spirit of curiosity, by nurturing connections through relationships, making a deliberate effort to know and understand people, and by providing hope for growth and recovery.

Learn more about how we are responding to trauma, taking pride in practice and celebrating our achievements in social work here.

We support and empower our staff to be the best that they can be. We will give you the support and resources that you need to work in collaboration with children and families.

For further information on what it’s like to work for us and the benefits we offer, please visit :

Children and Family Social Worker recruitment

Social Worker benefits

Social Worker brochure

Social Worker job profile

Working in Children and Family Services

About You

To apply for this post, you must meet the following criteria

• Have a Social Work degree or equivalent, e.g. CQSW, DipSW (with specialism in children’s services).
• Be registered with Social Work England and have evidence of continuing professional development.
• Have experience of working in statutory child protection services and completion of Care Proceedings.
• Have a full valid driving licence and access to a vehicle.
• Be able to evidence your skills and knowledge of creative, innovative and relationship-based social work, working in collaboration with families and professionals. Ideally you will already be confident in the application of the Signs of Safety methodology.
• Demonstrate enthusiasm and passion for practice and be committed to helping us build a real culture of reflection and learning.
• Have retained a strong interest in research and the evidence base for practice and are confident about how this can be used in practice.

**Please ensure your application includes a full career history and provides reasons for any gaps

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Jennifer Neville or Chelbie Shepherd, Resourcing Co-ordinators

Telephone: 0116 305 5973

Email: cfs-recruitment@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Experienced Complaints Handler - Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.

Working Hours/ Shift Patterns: Monday to Friday 9.00 - 17.30

Salary: £24,500 + plus benefits and the opportunity for further salary progression.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks you will be in a classroom-based environment. You will then move out into your team to deal with real life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences you will then move back into training to learn about the claims part of our business and how to support our customers here.

Start Date: Training will commence on January 20th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need) When we organise training and events you may be required to attend in person for the duration.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.

Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Join Our Team: Customer Service Advisor

Position: Frontline Customer Service Advisor

Interviews being held on the 30th November - With a start date of 11th November 2024

Location: East Midlands Airport ( DE74 2TR), Castle Donington Salary: £13.82 p/h (£20.73p/h after 40 hours)

Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability

Benefits:

• Monday to Friday plus 1 Saturday in 4 (37.5 hours per week) ● Rotating shift pattern between 0730-2015
• 4 weeks onsite training, (09:00 - 17:00, Monday to Friday) ● 30 Holidays, Weekly Pay, Pension Scheme, Mortgage References ● TEMP to PERM Opportunities.
• Hybrid Working, 2 out of 4 weeks (dependant on performance) ● Monthly INCENTIVES !!

Requirements:

As this role is based at an international airport, In order to comply with CAA and DfT regulation, you must be willing to undergo a background check. This will include referencing your last 5 year's work history and applying for a criminal record check. (We take care of this for you free of

charge!)

• Experience in Customer Service.
• Excellent communication skills; written and verbal.
• Ability to work towards deadlines.
• Ability to work independently and as part of a Team.
• Experience of working with MS Word & Excel is extremely desirable. ● Be able to work shifts agreed - see rota info above

Responsibilities:

• Be the first point of contact for our clients' external customers and deliver the highest possible levels of Customer satisfaction. ● Respond to customers' enquiries using the telephone, email, social media and internal systems.
• Provide information for products and services prior to shipping, to ensure the most appropriate company offering is provided in line with procedures.
• Promote the benefits of the brand to secure bookings at the initial point of contact.
• Promote up/cross selling opportunities, in line with company Product Portfolio
• Strive to Improve the "First Time Resolution" rate for incoming tracking contacts to minimise the opening of unnecessary trace files ● Handle customer objections in a professional manner to reinstall the customer's faith in our brand and avoid escalation to claims and complaints.

About Us:

• Job&Talent is recruiting for Customer Service Advisor to join a leading distribution and delivery company in the Castle Donington Area, known for being the world's leading logistics company!.

How to Apply:

Click 'Apply Now,' and our team will contact you shortly.

An excellent opportunity for Customer Service Advisor roles in Castle Donington . Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.