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ABOUT THE ROLEAs a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents. ABOUT YOUYou don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

This role is eligible for the Campus Services New Starter bonus (£1,000)* and Campus Services refer a friend bonus. please note this bonus is pro rata for part time roles..

In this role you will:

Supervise the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times
Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.
The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have significant front of house hospitality supervisory experience and demonstrate the ability to effectively lead and motivate team members whilst on shift. You will have knowledge of relevant health and safety regulations and experience in stock management (including stock control, portion control, ordering and controlling wastage). You should also have excellent organisational, communication inter-personal skills, with the ability to remain focussed and efficient in a high-volume environment.

Flexibility is important and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).

About your ideal candidate

The successful candidate will have experience of supervising and excellent standards of customer service in a customer focused environment. You will have experience in providing team members with operational training. You will have knowledge of relevant health and safety regulations, licensing laws and work well as part of a team. You will need to demonstrate the ability to remain calm under pressure, as it can be extremely busy over peak periods.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a bonus. This is payable the month after successfully passing your six month probation.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you.

*Both bonuses are subject to terms and conditions. If you have any questions regarding the T&Cs, contact campusserviceshr@bath.ac.uk

What we can offer you:

a very generous employer contributory pension scheme
generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
an excellent reward package that recognises the talents of our diverse workforce
a wide range of personal and professional development opportunities
a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

Proud member of the Disability Confident employer scheme

This role is eligible for the Campus Services New Starter bonus (£1,000)* and Campus Services refer a friend bonus. please note this bonus is pro rata for part time roles..

The University Hospitality department isn't just about student catering. We have several outlets on campus all serving high quality food and drink options. As well as catering to students, we host large conferences and banquets. Our customers are as diverse as our food.

We currently have a vacancy for an Assistant Hospitality Manager.

In this role you will:

Manage the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times.
Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.
The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have significant front of house hospitality management experience and demonstrate the ability to effectively lead and motivate team members. You will have knowledge of relevant health and safety regulations and licencing laws and experience in financial, budgetary and variance reporting. You should also have excellent organisational skills, with the ability to manage multiple priorities in a high-volume environment.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a bonus. This is payable the month after successfully passing your six month probation.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you.

*Both bonuses are subject to terms and conditions. If you have any questions regarding the T&Cs, contact campusserviceshr@bath.ac.uk

What we can offer you:
a very generous employer contributory pension scheme
generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
an excellent reward package that recognises the talents of our diverse workforce
a wide range of personal and professional development opportunities
a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

Proud member of the Disability Confident employer scheme