Total 156 health beauty fitness job vacancies in Norwich, NR6 5BE

To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patients condition. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. To participate in the admission process under the supervision of the Registered Nurse Provide and deliver a high standard of individualised personal nursing care. To report all care that has been given to patients within the team to a Registered Nurse. To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the Registered Nurse. To keep the clinical area clean and tidy maintaining a safe environment. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 6131does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.

The Department comprises of 4 main areas - Digital Hospital, Operational, Informatics & Information Governance and made up of over 50+ staff. Our aims are to provide the highest level of digital services and support to the Trust staff, the Trust's partners, and commissioners.

The Digital Health Service Management Team are looking to recruit a Digital Health Stock Assistants for 12.5 hours per week. The ideal candidate will be someone who understands the value of providing outstanding customer service and is able to effectively balance the need for IT service delivery with the operational needs of a large, busy hospital. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators.

If you are looking for a challenge and would like to help us develop our Registration Authority, stock and delivering services, we would love to hear from you. We can promise you a varied, challenging and rewarding role as Digital Health Stock Assistant. Twenty-seven days annual leave, plus bank holidays and pension scheme.

As a Digital Health Stock Assistant, you will assist in maintaining the containers full of stock, booking in deliveries, delivering, and arranging collection of equipment. Also, you will assist with the Registration Authority process, by unlocking cards, and printing new cards.

Essential skills include excellent customer service and communication skills. The ability to priorities and work well as part of a team is also essential.

While the role is based at the main hospital site, you will be expected to travel to the Trust’s other sites when required for work purposes, for which transport will be provided, so a full driving license is essential.

A high level of IT Literacy

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity, and Excellence.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Supporting the Desktop Service Administrator with internal supply chain services e.g. receipts, distribution and/or materials management using computerised receipts, storage and/or bar-coded data capture systems.
• Unpacking and checking delivered items against delivery/order information, takes corrective action where necessary and maintains audit records.
• Book in equipment that has been delivered by the suppliers, updating the procurement system and the ITSM system with the details.
• Updating the ticket via the Fresh Service ticketing system and moved to the appropriate team to deal with.
• Delivering equipment and arranging collection of equipment around the trust.
• Occasional cover for the Desktop Service Administrator in raising requisitions/orders to purchase regular “stock” and “non-stock” goods/services.
• Decommissioning old equipment following the NNUH process.
• Assist with container management making sure any stock is logged.
• To understand and comply with the policies and procedures in relation to the Registration Authority and local policies and procedures in relation to the issue and use of Smart Cards.
• To have a working knowledge of the necessary identification documentation needed to identify individuals for the purpose of issuing them with Smart Cards.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4133 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.


This advert closes on Tuesday 19 Nov 2024

Assist in developing, refreshing and delivering a Digital Health Strategy focused on maximising the advantages to the Trust of national and local objectives. The strategy will concentrate on the major new systems areas but will also guide the transition from current central and departmental systems to a new, unified platform and strengthen and develop the robustness of the underlying infrastructure. Plan, lead and deliver the implementation of replacement of technology and digital systems, clinical, administrative, operational software and related systems. This role will be responsible up to Board Level to ensuring that all systems and ways of working using digital technology are effective, as any impact may severely impact on patient care and how staff manage patients. Manage subcontractors and other relevant suppliers ensuring services and supplies are made in accordance with the contracts in place and negotiating and developing new contracts. Contribute to the planning of all digital health projects and other Trust-wide projects where appropriate. This will include the Trusts Digital Strategy and the part that NNUH has in working with the other Acute providers in Norfolk and Waveney and all partners in the Integrate Care System. Work with departments to ensure their business and digital health requirements are understood and are incorporated into future systems implementations. Keep up-to-date with new technology developments to identify opportunities for the Trust and ensure subcontractors offer these advances. Communicate with wide strata of stakeholders about Digital Health and events that have a digital element. This can include sensitive workforce implications, healthcare provision, Major Incident Management or political sensitivities. Successful candidate will be able to distil what is often complex technical language and concepts into plain English to ensure the message is communicated effectively. Develop and maintain relevant policies and procedures and monitor compliance and communicate these to Trust staff. Provide the Trusts digital health voice and act as ambassador for digital health, promoting the benefits of digital health within and outside the Trust. To ensure all information governance guidance is applied and adopted in line with national best practice in order that the Trust achieves the required standards as agreed by Monitor or other independent regulator. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Are you passionate about health & wellbeing? 

Is providing an outstanding guest experience important to you? 

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You’ll support the Manager to manage all aspects of the health club from driving membership, ensure classes are full and delivered to a high standard, identify opportunities to maximise revenue and ensure health & safety and compliance is adhered to at all times.  

Is this the role for me?

Previous experience managing a busy health club 
People management experience 
Commercially minded with the ability to drive memberships 
Strong compliance, health & safety and legislation knowledge 
Personal Trainer/Fitness Instructor qualified  
Relevant qualifications (Pool Plant and Pool Responder/Lifeguard) 

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.  We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.  

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award. 

To have clinical expertise in the mental and emotional health needs of children, young people, and their families, (covering 0-25 years of age) and be able to elicit information from professionals, carers and young people to support full assessments via telephone or video call which enable timely clinical decisions to be made. To work effectively with other members of the skill mix team within JON, attending and supporting teaching and clinical supervision in order to develop needs-led, evidence-based care that supports local and national priorities and policies as well as relevant clinical guidelines." To have a robust understanding of local emotional health provision and be able to give children, young people and their families and referrers appropriate advice and guidance and as needed make appropriate referrals and support colleagues to make referrals to the appropriate service. To have knowledge of child and young peoples mental health needs and local services. This will involve information gathering, assessment (including risk assessment) and care planning, with children, young people, parents, teachers and being an active link for other stakeholders such as schools, GPs, mental health, and voluntary sector organisations. To develop skills and confidence to support colleagues within Just One Number, especially in understanding of current mental health need, risk and care planning. To develop skills to contribute to production and maintenance of digital resources on Just One Norfolk and promotion of these within JON and with other stakeholders allowing the identification of appropriate use of self-help material and understanding when further clinical assessment is indicated.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Some of the benefits you can expect: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more Please visit our Facebook and Twitter page @NSFTjobs

Triage and assess new referrals to the team Coordinate and manage patient transfers Work closely with multidisciplinary teams to ensure seamless care Complete face to face assessments in patients own homes. Writing comprehensive assessments and risk assessments. Having good communication skills. Liaising with stakeholders Withing within an MDT. Adhering to NSFT Trust Values.

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting

Beech Ward is a 24 bedded, stroke specific rehabilitation ward. We are part of the stroke pathway where patient's are transferred from the acute setting for a period of rehabilitation. Patient's and those close to them are supported with goal setting, timely review meeting and complex discharge planning. Our patients encounter a range of complexities including, aphasia, dysphagia, tone, cognitive, mood and mobility difficulties.

We are looking for full-time dynamic and innovative Staff Nurses to join Beech Ward, at Norwich Community Hospital. You will have the opportunity to train and develop your stroke rehabilitation skills in a specialist rehabilitation environment alongside a dedicated inter-disciplinary team.

You will work as an integral part of the ward nursing team and be responsible for ensuring high standards of rehabilitation, care planning and assessment from admission to discharge of patients with complex needs. We encourage our staff nurses to train in skills such as venepuncture, male and female catheterisation, ECG recording, 24-hour tape cardiac monitoring, and complete stroke specific competences.

Effective communication within the team, our patients and relatives is vital to ensure clear outcomes, teamwork and support.

This post involves rotation between day and night duties, including early, long days, and night shifts covering weekdays, weekends and bank holidays. After a period of induction and probation you will be supported to undertake the shift coordinator role which is being introduced within the band 5 staff nurses.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/
• To provide a nursing service within the interdisciplinary rehabilitation unit consisting of liaison, assessment, diagnosis and treatment of patients following stroke.
• Independently manage a defined, delegated caseload with support from senior staff members.
• To participate in the patient’s multi-disciplinary rehabilitation goals which may include aspects of personal care, ensuring a functional approach to rehabilitation.
• To provide clinical interventions to meet the holistic needs of patients to include issues relating to personal care and wound management, medicines management and catheter/ enteral care
• To make appropriate clinical decisions following assessment, using evidence based practice and outcome measures to provide the most effective treatment to patients, their families and carers within clearly defined inter-disciplinary care plans. To seek advice and support as appropriate.
• To work within defined specialist, department and national protocols/policies for stroke care such as the NICE clinical guidelines and National Stroke Strategy, and to work within the professional code of conduct as outlined by the NMC.
• To be professionally and legally accountable for all aspects of own work and to ensure that work is within professional standards and clinical guidelines.
• To adapt practice to meet individual patient and families’ circumstances, including due regard for specific clinical conditions related to communication, cognitive, emotional and physical impairments resulting from a stroke.
• To monitor the patient’s general medical condition and respond appropriately.
• To ensure that patients, families and carers are involved in the planning and prioritisation of their stroke rehabilitation care plans.
• To work collaboratively with other services that may be involved in the care of the patients for instance, social services, and the volunteer sector.
• To monitor the patient’s general medical condition and respond appropriately.
• To attend and contribute to relevant multidisciplinary meetings and client reviews as appropriate.
• To demonstrate clinical effectiveness by use of evidence based practice and outcome measures relevant to stroke, in particular in regards to nursing intervention.
• To provide supervision, advice and support to others regarding management and care of the individual nursing needs of patients (e.g. maintaining skin integrity and continence issues) in particular rehabilitation assistants.
• To conduct multi-disciplinary initial contact assessments as a member of the ward team/stroke early supported discharge team with a senior colleague.
• To provide emotional support to patients and families including those with complex needs, with support from clinical psychologist and senior colleagues.
• To participate in the planning and discharging of patients receiving nursing interventions when agreed objectives have been reached or treatment is no longer appropriate. This will involve discharge planning as part of the inter-disciplinary team, and will require planned referral onto other appropriate agencies/services.
• To be able to work over a seven day period, covering 24hrs a day in an Inpatient setting.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a friendly, enthusiastic and looking for a role where you can make a difference?

We have an exciting opportunity for you to join our Human Resource department at Norfolk Community Health and Care NHS Trust. This is an excellent opportunity to gain valuable Human Resources and recruitment experience within our supportive and friendly team. As part of this role you will have the opportunity to gain experience in providing HR support to managers and employees of the Trust whilst maintaining electronic staff records, training and competency administration within our organisation that has been rated Outstanding by CQC.

On completion of your Apprenticeship, you will have achieved a Level 2 NVQ qualification in Customer Service. Whilst you are working towards this, you will receive excellent support from the immediate team and NVQ assessors.

We will also offer you 27 days holiday, plus bank holidays, and access to exclusive NHS Discounts on high street stores and food retailers.

As a member of our team, you will assist in the day-to-day operational activities, which will involve liaising with members of staff across the organisation, external organisations and members of the public, you will:
• Gain knowledge of the HR Department
• Be responsible for supporting a range of HR projects and initiatives
• Provide administration support to the HR Service Support Team

You will be helping to provide a first class customer focused HR Service, that will have a positive impact on the delivery of healthcare.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that there is an eligibility criteria for government funded Apprenticeship schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net

Please see the attached Job description and Person Specification uploaded to this vacancy which gives a detailed explanation to the requirements and responsibilities of this role.


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen to join the Norwich Community Phlebotomy team, within the “Outstanding” Norfolk Community Health and Care. The position is for a highly motivated Community Technician, dedicated to providing high standards of clinical intervention including venepuncture, capillary sampling, observations and ECG's. This will be for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.

The working pattern will be Monday to Friday, 08:00 - 16:00.

You should have proficient competencies and evidence-based knowledge in the above skills, as well as experience of interacting with patients and working with other professionals with in the community health services.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded this title.
• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that day’s collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

Assist in developing, refreshing and delivering a Digital Health Strategy focused on maximising the advantages to the Trust of national and local objectives. The strategy will concentrate on the major new systems areas but will also guide the transition from current central and departmental systems to a new, unified platform and strengthen and develop the robustness of the underlying infrastructure. Plan, lead and deliver the implementation of replacement of technology and digital systems, clinical, administrative, operational software and related systems. This role will be responsible up to Board Level to ensuring that all systems and ways of working using digital technology are effective, as any impact may severely impact on patient care and how staff manage patients. Manage subcontractors and other relevant suppliers ensuring services and supplies are made in accordance with the contracts in place and negotiating and developing new contracts. Contribute to the planning of all digital health projects and other Trust-wide projects where appropriate. This will include the Trusts Digital Strategy and the part that NNUH has in working with the other Acute providers in Norfolk and Waveney and all partners in the Integrate Care System. Work with departments to ensure their business and digital health requirements are understood and are incorporated into future systems implementations. Keep up-to-date with new technology developments to identify opportunities for the Trust and ensure subcontractors offer these advances. Communicate with wide strata of stakeholders about Digital Health and events that have a digital element. This can include sensitive workforce implications, healthcare provision, Major Incident Management or political sensitivities. Successful candidate will be able to distil what is often complex technical language and concepts into plain English to ensure the message is communicated effectively. Develop and maintain relevant policies and procedures and monitor compliance and communicate these to Trust staff. Provide the Trusts digital health voice and act as ambassador for digital health, promoting the benefits of digital health within and outside the Trust. To ensure all information governance guidance is applied and adopted in line with national best practice in order that the Trust achieves the required standards as agreed by Monitor or other independent regulator. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

An exciting opportunity has arisen to support our innovative team in the next phase of its development. We are looking for Senior Assistant Practitioners – Mental Health (band 5) to join our BANK. To help support the substantive team, with the day-to-day advice and signposting of referrals made to the service and the increased volume of referrals we are receiving.

The Advice, Support and Access service launched 6 months ago and provides a single point of referral for mental health support for the Norfolk and Waveney region for children and young people aged 0 up to 25 years.

The Mental Health access team works within the wider offer of the Just One Number service, a single point of access for the Health Child Service and the Speech and Language Therapy, this provides us with a huge array of expertise and a proven track record of providing excellent and timely interventions, our work is underpinned by Just One Norfolk web site, our evidence based digital support and resources.

We are looking to cover 8am until 6pm (shifts are 8am-4pm and 10am-6pm) Monday to Friday, shifts will be allocated as the demand of service dictates.



Our aim is to find the right support, the right resources and the right services for our young people.

This offers the right candidate an opportunity to hone skills in the triage of mental health referrals, explore and link with other statutory and non-statutory services, help to identify advice and guidance for young people and their parents and work with a dedicated dynamic and supportive team. We are looking for individuals with experience of working within Mental Health services and with children/ young people’s mental health.

The post holder will be a registered Practitioner and provide clinical expertise to allow the review, information gathering and triaging of mental health referrals for children, adolescents, and young people (0-25) within Norfolk and Waveney at the Single Point of Access – Just One Number (JON). They will also provide advice, guidance, and support to people with mental health care needs via telephone and other forms of digital technology.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

To have clinical expertise in the mental and emotional health needs of children, young people, and their families, (covering 0-25 years of age) and be able to elicit information from professionals, carers and young people to support full assessments via telephone or video call which enable timely clinical decisions to be made.

To work effectively with other members of the skill mix team within JON, attending and supporting teaching and clinical supervision in order to develop needs-led, evidence-based care that supports local and national priorities and policies as well as relevant clinical guidelines."

To have a robust understanding of local emotional health provision and be able to give children, young people and their families and referrers appropriate advice and guidance and as needed make appropriate referrals and support colleagues to make referrals to the appropriate service.

To have knowledge of child and young people’s mental health needs and local services. This will involve information gathering, assessment (including risk assessment) and care planning, with children, young people, parents, teachers and being an active link for other stakeholders such as schools, GPs, mental health, and voluntary sector organisations.

To develop skills and confidence to support colleagues within Just One Number, especially in understanding of current mental health need, risk and care planning.

To develop skills to contribute to production and maintenance of digital resources on Just One Norfolk and promotion of these within JON and with other stakeholders – allowing the identification of appropriate use of self-help material and understanding when further clinical assessment is indicated.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

We want you in our team if you share our values and core beliefs. If you want to work in an environment of mutual respect, transparency, integrity and collaborative working we are the team for you. Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed. This post attracts a recruitment premium of £3,000 (pro-rata for part time roles). This is a one off payment with half paid on appointment and half paid after the completion of a satisfactory probation period (6 months). The premium is taxable. Please note that should you leave employment, or choose to move to an alternative post within the Trust that does not attract this recruitment premium, you will be required to reimburse all or some it, as follows: 100% of the value of the premium in the first 12 months; 50% of the value of the premium in the period 12 months to 2 years following appointment.