The Technology Enabled Care Team is Bury Council’s in house service that provides technological solutions to help retain an individual’s independence at home. The service also incorporates ‘Carelink’ which is a 24/7 social alarm service that runs in partnership with an external provider to support and monitor community alarm units, which enables vulnerable people to live independently with easy access to help in an emergency.
The service is currently undergoing a transition from old analogue telephone-based systems to a wider range of digital solutions, and its an exciting and rewarding time to be involved in this growing area of social care.
The successful post holder will play a key role as part of the service, which is currently based at Bradley Fold Industrial estate, Bradley fold road, Radcliffe.
Duties will include receiving and processing of T.E.C referrals, speaking to existing and prospective customers and their representatives, the set up and programming of various tech solutions on offer to customers connected to the emergency call system as appropriate to their circumstances and conducting associated administration.
Previous experience of assisting vulnerable people along with excellent, clear English communication skills is essential. Appropriate training will be provided for the computer applications used, but experience and confidence in the use of windows-based applications would be desirable.
Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.
About Bury
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
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We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Next steps
For an informal chat regarding the role please contact Mr Nick Darrock on 0161 253 6220.
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