Total 3 Director/C-Level quality assurance control job vacancies in D03 Queenstown, Tiong Bahru

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

PURPOSE OF THE ROLE

Owns the strategic planning and execution of the Transformative Marketing and Digital Marketing initiatives for the region. Drive revenue growth aligned with geography/vertical/product priorities defined in Commercial Growth Bridges, utilizing integrated marketing tactics driven by customer behavior in the purchase journey, lead generation and lead qualification actions continually optimized for impact and effectiveness.

ESSENTIAL FUNCTIONS

• Build, develop, and lead regional team of Marketing professionals responsible for development and execution of lead generation, lead qualification, search marketing, social media, tradeshows, PR and other marketing communication activities.
• Owns the revenue target for Digital and Transformative Marketing in the region including the metrics for lead gen, lead conversion and opportunity conversion + the E-commerce revenue target for the region
• Leads and manages the Strategic planning process for the platform in the region including creating or refining strategic plans for sub-regions.
• Continually strives to develop a Center of Excellence in marketing communications, with strong focus on direct marketing, lead generation, lead qualification and opportunity management.
• Oversees the development of tradeshow strategies and schedules, and related promotional activities.
• Utilizes strong knowledge base to guide appropriate communication strategies, working closely with various global marketing teams like market research, vertical marketing and product management teams
• Define, manage and continuously improve Marketing team results/metrics including regular reporting of results versus plan, Visual and Daily Management of marketing performance & tracking campaign results for best practice sharing or improvement as necessary
• Define cadence for marketing team for meetings with the in-country Sales team to ensure opportunity management of marketing generated leads is effective
• Own responsibility for

1. Increasing # of leads generated through Web & Campaigns in the region
2. Conversion of leads to Opportunities
3. Conversion of Opportunities into Bookings
4. Other Non-Essential Functions Other duties as assigned
5. E-commerce

REQUIREMENTS

• MBA in marketing is preferable or equivalent combination of education and work experience
• Worked for a business process-oriented multinational corporation
• Strong people management skills with experience developing direct reports
• 12 + years of experience in both business-to-business and business-to-consumer markets is desired
• Strong preference for business-to-consumer and direct marketing experience
• Strong communication skills
• Experience with Word, Excel, Access, Project, PowerPoint, and Acrobat
• Market segmentation, research and strategic skills
• Digital marketing understanding (at minimum PPC, SEO savvy even if not a technical expert)
• Demonstrated ability to effectively manage a large budget

TRAVEL (REQUIRED ESTIMATED % OF TIME): 25-30% (India, Australia, Thailand and Malaysia would be the key locations)

I am presently representing a company in their search for a Quality Assurance Leader to bolster their ambitious business expansion endeavors. The selected candidate will be entrusted with spearheading a team of QA professionals to bolster the company's achievements and successes.

MAIN RESPONSIBILITIES

1. Team Leadership:

• Strategizing, leading, and overseeing the operations of the QA group.
• Fostering a collaborative relationship between QA team members and other functional departments achieve business success
• Oversee the productivity of the QA team and develop tailored progression plans for QA executives.

2. Driving change and transformation:

• Directing the regional quality operations team, ensuring its pivotal role in meeting business goals through a risk-oriented and efficient manner.
• Identifying ongoing enhancement prospects throughout the QMS and setting clear objectives for the regional QA team.

3. Collaboration and Stakeholder Engagement:

• Ensure effective cross-functional collaboration to fulfill quality needs for assigned regions.
• Partnering with diverse functional leaders to effectively drive business outcomes.

4. Operational Success

• Oversee new product introduction and supplier qualification/management, ensuring continued quality compliance of partners.
• Maintainence of Quality Management Systems and ensuring up-to-date compliance in accordance to relevant guidelines, regulatation and company policies.
• Ensure batch release/change controls/deviations/CAPA management/recall activities are being managed timely and effectively.

To apply, submit your most updated resume showcasing relevant qualifications and experience.

Requirements

• Bachelor's degree in Science or a related field.
• Minimum of 12-15 years' experience in the life science industry (such as pharmaceuticals, medical devices, and health supplements) within the quality function, demonstrating robust technical expertise in GxP.
• Proven experience in leading teams and driving quality improvement initiatives.
• Possession of strong business acumen, adept problem-solving skills, effective communication abilities, and adept stakeholder management capabilities are essential attributes for this role.

Not the right opportunity?

We're always looking out for the best talents in the life science industry. If you are currently seeking exciting opportunities within the pharmaceuticals, medical devices, in-vitro diagnostics (IVD), or consumer health industry, do reach out for a confidential chat.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502