Total 2 Fresh/Entry Level job vacancies in Newport, Isle of Wight, PO30 5TG

Hays Recruitment

Trainee Recruitment Consultant

About Hays

At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader; together with over 12,000 people across 32 countries, you'll be making a difference in the world of work.

Our business scale and our growth mindset allow people the choice of varied career opportunities. So at Hays, the future is what you make it. You get the chance to work with diverse high-calibre customers, to make an extraordinary impact and thrive in an environment that is inclusive.

The Opportunity

Are you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places? Then there is no better place to create the career you want than here at Hays. And the best part is that you don't even need to have recruitment experience or qualifications - just the ambition and drive to make a difference in the world of work and shape your own personal success. You'll also benefit from industry-renowned training and the tools and technological support to make that hard-hitting impact. You won't be alone either - with the support of a global network of talented colleagues supporting you to create the career that's right for you.

What can I expect day to day?

As a Recruitment Consultant, you'll have the freedom to do things differently, supported by colleagues with a wealth of experience empowering you to learn and grow. No day is the same here at Hays, and you will gain experience across a varied range of skills to include:

• Building relationships with clients
• Winning new business
• Managing vacancies from start to finish
• Screening, interviewing and shortlisting candidates
• Matching the best candidates to the best jobs

Here at Hays, you really can influence your own earning potential, by getting out what you put in. Your energy and dedication will be rewarded in a culture built on celebrating success.

What you'll need to succeed

• No previous recruitment experience is needed.
• Passion to succeed and be part of a fast-paced inclusive environment
• People focused with a sales-driven mentality
• Relationship focused with the confidence to build strong networks
• Collaborative in spirit with a growth mindset to develop a long-lasting career

What you will get in return

• Culture built on rewarding success and the opportunity to influence your earning potential
• Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development
• Flexible hybrid working patterns
• Opportunity to take your career globally
• Incentives and rewards to recognise performance both locally, regionally and nationally
• Broad range of employee wellbeing initiatives and benefits
• Referral bonus scheme
• Community of internal support networks.
• Paid volunteering days for all employees under our Working for Your Tomorrow Initiative.

Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it!

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.