Senior Volunteer Services Administrator
Full-time
Senior Executive
317 Regent Point, NE3 3HD, England
3 weeks ago
To work as part of a team with responsibility for providing high quality administrative support to the Voluntary Service Co-ordin.....
To work as part of a team with responsibility for providing high quality administrative support to the Voluntary Service Co-ordinator and the service. Responsible for the assisting with the recruitment, management and retention of volunteers. Responsible for building and maintaining relationships with dedicated volunteers, staff and Partner Voluntary Organisations. Receive and deal with all incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate. To respond to all enquiries about voluntary work. Send out relevant information/application packs for voluntary work in a timely manner. Establish and maintain accurate records of volunteer recruitment activity for the Department. To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Co-ordinator. To assist with the management of volunteer applications for example sending for references, arranging interview dates, health screening and undertaking DBS checks for potential volunteers. To assist the Voluntary Services Co-ordinator to organise and arrange events for volunteers such as Volunteers Week, Recruitment Events, and the Volunteer Socials and attend outside events such as Recruitment Fairs organised by local voluntary centres. Take a proactive role in disseminating information to volunteers across the organisation as directed by the Voluntary Services Co-ordinator. To update and maintain volunteers records on ESR and Allocate. To support the Voluntary Services Co-ordinator in the overall development of the volunteering service within NuTH. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
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