Total 29 Senior Executive job vacancies in Downs Way, SN36BW

Executive Assistant

£34,834 per annum + benefits

About Us

Tyne and Wear Fire and Rescue Service (TWFRS) are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse, workforce are committed to delivering this.

The Service values and respects the diversity of its employees and aims to recruit a workforce that represents the communities we serve.

About the role

We are seeking to fill an upcoming vacancy for the role of Executive Assistant.

The role involves working with our Principal Officers and wider Executive Leadership Team (ELT) to provide high quality and professional executive support. Experience of effectively managing competing workloads and priorities whilst building professional working relationships with a range of people is essential. The successful candidate will be confident and have excellent interpersonal, communication and organisational skills.

Reporting to the Executive Services Manager, the role has responsibility for providing executive support and administration to the Principal Officers and wider Executive Leadership Team of Tyne and Wear Fire and Rescue Service.
The role will be the first point of contact for TWFRS’ ELT and will effectively support and contribute to the objectives of the wider Service Improvement department including providing support to the Executive Services Manager and other Executive Assistants where required.

The successful candidate will be able to demonstrate a commitment to fairness and will showcase the highest standards of ethical behaviours, championing these in their day-to-day work in compliance with our Code of Conduct and Ethics.

As an Executive Assistant you will:

• Provide efficient and effective coordination of administrative and secretariat support directly to the Principal Officers and wider ELT. Support with internal and external meetings including Fire Authority and Fire Authority Committees as well as other internal and external meetings.
• Contribution to departmental and Service wide projects
• Coordinate both high profile and national meetings/events.
• Act as the professional first point of contact for ELT, liaising with a diverse range of internal and external stakeholders. This also includes screening phone calls, emails, and correspondence, addressing inquiries efficiently and appropriately.

We are seeking a candidate who has demonstrable experience of:

• Liaising with senior managers providing advice, guidance and updates on key pieces of work and related objectives.
• Effective time management and excellent organisational skills to work to conflicting priorities whilst meet deadlines and targets.
• Well-developed interpersonal and communication skills and, experience of developing strong working relationships.
• The ability to work autonomously and as a team member responding to evolving priorities.

The Selection Process

Successful candidates will be progressed to subsequent stages. Set out below are the key dates relating to this selection process.

*Please note the dates and stages detailed may be subject to change

Stage Timeline*
Advert closes - 29 October 2024 (12 noon)
Notification of shortlist - 30 October 2024
Assessment and Interview - W/C 4th November 2024

Interested in applying?

Further details can be found in the accompanying job description and person specification. You are required to complete the application and submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description.

Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.

For further information please contact Georgia Wilkins, Executive Services Manager via Georgia.Wilkins@twfire.gov.uk

Pre-employment checks

The successful applicant will be subject to our pre-employment screening process which includes an enhanced DBS check, completion of an occupational health medical questionnaire and a substance abuse test. We will also conduct right to work and reference checks.

Our facilities

Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.

Key employee benefits

 Generous leave entitlement commencing at 23 days plus Public Holidays and 3 local days to be used over the Christmas period
 Flexi-time scheme in operation
 Local government pension scheme
 Free on-site parking
 Free on-site gym
 Blue light discount
 Car leasing scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Senior Care Assistant (Nights) - required for our brand-new luxury care home ‘Ruby Lodge' in Sowerby, Thirsk, North Yorkshire YO7 1TS - Part of the Country Court Family.
Hours: Nights 33 or 44 hours per week, working weekends on rota
Would you like to be part of our new Team at Ruby Lodge Care Home?
Ruby Lodge Care Home located in Sowerby, Thirsk accommodates up to 69 residents and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care.
Aiding their emotional well-being and social needs
Administration and monitoring of medications to residents Supporting residents at meal times
Interacting with our residents on a personal level
Maintaining care plans
Supporting residents at meals time

ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Senior Care Assistant - required for our brand-new luxury care home ‘Ruby Lodge' in Sowerby, Thirsk, North Yorkshire YO7 1TS - Part of the Country Court Family.
Hours: Days 33 or 44 hours per week, working weekends on rota
Would you like to be part of our new Team at Ruby Lodge Care Home?
Ruby Lodge Care Home located in Sowerby, Thirsk accommodates up to 69 residents and promotes a lifestyle for residents that offers a luxurious environment with exceptional personalised care. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
JOINING THE COUNTRY COURT FAMILYWe’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUWe want someone proactive, passionate, and ambitious to support us to create the best person-centred environment for our residents. You’ll be genuinely valued and empowered as an integral part of our team.

Experience as a Senior Care Assistant & leading a team.
Have a friendly & caring attitude.
Experience of administrating medication
Able to engage well with the residents and their families.
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant Role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Package Description: Shift: 8am - 8pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Care Enquiry Executive - Country Court, Werrington, Peterborough PE4 6NA
Hours -35 Hours per week over 5 days Monday to Friday (Working hours either 0900-1700 or 1000-1800 on a rota basis and you will need to be able to work at least 1 Saturday per month)
Country Court is a family-run company and is one of the fastest growing national care home provider in the UK. We have over 40 care homes with further acquisitions and openings already scheduled. We create extraordinary care homes, so we’re looking for extraordinary people to join our team!
About The Care Enquiry Executive
We have a fantastic opportunity for a care enquiry executive to join us. Are you an excellent listener and have good empathy? Are you friendly, have good communication skills and fantastic customer service skills?
Our Care Enquiry Executives will answer enquiries from care seekers via incoming telephone calls, emails, and social media messages. You will provide a first point of contact for people looking for a care home for a loved-one or for themselves. There are no sales involved in this role, but you will be expected to follow up with enquirers throughout their care journey. The focus will be on your ability to have conversations with people about care for a loved one in one of our care and nursing homes located throughout the UK. You will have a confident, friendly, and professional manner, informing people on care types available, answering queries, logging information in our CRM system and nurturing long-term enquiries. Most importantly, providing care seekers with an exceptional level of service at a time when they need it most.
About You:

Ideally you will have experience in a care environment or have previous experience from working in a call centre, retail, or hospitality.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate in supportive way showing empathy to care seekers who may be at crisis point.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail is essential for this role.

In return for your talent, we offer an excellent package, which includes:

28 Days Annual leave pro-rata (including Bank Holidays), increasing 1 day each year, up to 5 days
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend bonus scheme.*
Pension contributions
Free parking
Blue Light Discount Card

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Enquiry Executive role sounds like a job for you.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic and experienced Business Development Executives across the country to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fuelling exponential growth through continuous innovation and improvement.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive compensation package with performance incentives.
• Collaborative and supportive work environment fostering professional development.
• Opportunities for career advancement within a forward-thinking organisation.
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

Lead the charge in identifying bespoke solutions for national customers in B2B and B2C environments. Join a collaborative team that values camaraderie and works seamlessly together.

What You'll Do

• Secure new customers for Team Global Express, focusing on major revenue opportunities.
• Implement and monitor a customer relationship framework.
• Drive revenue growth, presenting proposals to potential customers.
• Develop relationships with key contacts for cross-selling opportunities.

What You'll Bring:

Are you ready to be part of a dynamic and results-driven team helping to drive our business forward? We're seeking expressions of interest for high-performing Business Development Executives who are true hunters and passionate about achieving sales targets. You’ll thrive in collaborative environments and excel in providing excellent customer service. So join our Sales team, where excellence is not just a goal, but a way of working.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia. 

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown!  Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Private Client Account Executive to join our growing team in Maitland, Florida.

The purpose of this position is to provide high quality service for the clients; always maintaining a pleasant and helpful attitude towards the insured, rounding out accounts/renewals, making every effort to retain business, assisting producers with opportunities for new business and cross selling, account rounding and upgrading coverages on existing accounts as appropriate in order to assist in the growth and profitability of personal lines.

Who We Are:  Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939.  Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve.  We think of ourselves as a team, so we have teammates---not employees.  We prioritize health, family, and business---in that order.  We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself.  Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn’t act like one.

Who We Are Looking For:  We are looking for passionate team players who believe in working hard and having fun in a collaborative environment.  Our team is customer-focused and values the importance of strong relationships, professionalism, and trust.  We embrace solutions-oriented big thinkers who are committed to results and aren’t afraid to take risks.  We are driven to set goals high and aim even higher.

General Responsibilities:

• Rate and prepare quotations as required.

• Mail Binders and ID cards to insureds.

• Mail or fax application to company and suspend for receipt of policy.

• Handle client telephone and mail requests for information, endorsements, cancellations and other services as required.

• Request endorsements as required.

• Manage and retain existing book of business and pursue new opportunities for the book, where appropriate, including a specific plan for growth.

• Spend approximately 50-60% of the time outside with customers and new business opportunities.

• Present proposal to customer, ensuring appropriate team members and resources are represented/attend.

• Assist with accounts receivable control.

• Document all conversations with insured and/or other interested parties.

• Complete policy rewrites when necessary.

• Have knowledge and abide by the underwriting guidelines and binding authority guidelines of each company.

• Maintain and update the AMS database timely and accurately.

• Review, renewal list of policies expiring in the prescribed time frames to determine appropriate actions.

• Inform company and client of errors in policies or endorsements

• Maintain knowledge of current legal and social conditions that may impact adequacy of policy coverage and limits.

• Review Exposure Checklist with Producer and request changes as necessary.

• Attend client meetings with the producer when necessary.

• Maintain current state license.

• Attend appropriate classes and seminars.

• Sit for examinations as required.

• Setup and maintain agency files as required.

• Ensure that actions protect the agency from claims of liability for errors or omissions and that all tasks are professionally preformed.

Required Qualifications:

• 2-20 required with 5 years HNW Account Manager experience.

• Knowledge of customer service functions such as rating, marketing, claims handling and coverage information.

• Strong commitment to service for the agency’s clients.

• Effective written and verbal communication skills.

• Effective and efficient use of computer and related equipment.

• Industry designations are promoted and funded by the agency.

• This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

What we offer:    

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Discretionary Time Off (DTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

• Tuition Reimbursement and Student Loan Repayment Assistance

• Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

 

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

 

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Senior Cybersecurity Biometrics Engineer (Level 3) is a senior level position that will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24x7 * 365 days across the globe.

This role will require development knowledge to work most effectively with application developers in troubleshooting issues related to application code, but there will not be direct coding to be done. Regardless, the ideal candidate will have to work with developers to solve coding related issues in integrating with authentication services technologies. The job is heavy on client interaction and requires excellent communication and documentation skills.

The candidate must be willing to work in an operational support environment with various shifts as required on a monthly basis at minimum. There is NO night shift.

For example, shift timing can be:

Tue - Sat (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

Sun - Thurs (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

Mon - Fri (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

*This can be clarified further upon request if needed.

Responsibilities:

• Support business by working with developers and analysts with troubleshooting issues related to application coding and Biometrics
• Support our customers to successfully deploy and utilize our Biometrics products
• Develop user journeys and orchestration connectors according to customer use cases and technical requirements
• Perform change management and incident management utilizing documented procedures through Service Now (SNow) tool
• Work with vendor support and architects on a regular basis to be able to track the issue to closure as Level 3 SME
• Responsible for managing and providing the SME level support for IAM Services and infrastructure
• Provide the Level 3 support, while understanding the Technical solutions to support the client integrations and rolling out to higher environments
• Identify opportunities to automate and standardize information security controls and for the supported groups
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions

Qualifications:

• 6-10 years' experience as it relates to the technology and tools below
• Experience supporting one-time password technology using SMS, Face ID, and other Biometrics MFA
• Hands-on experience working on RedHat Linux Operating System hosted In-house & Cloud Infrastructure
• Prior experience on any of the DevOps Tools for automating and monitoring (Ansible, Splunk, AppDynamics, Sensu, JIRA, RLM, IBM Tivoli)
• Knowledge on the Mobile, Web and Server API Interfaces
• Strong understanding of Web and Application middleware components (IBM HTTP Webserver, WebSphere, Apache, Tomcat)
• Proficiency in scripting and programming languages like Java and Python
• Experience supporting REST and SOAP API web services calls
• Strong understanding of best practices and security applied to mobile application development
• Strong understanding of encryption procedures and standards, federation, authentication and authorization concepts
• Strong proficiency with all aspects of transport as applied to mobile applications (mobile and cross-channel authenticators, connection handling, push notifications, client-side certificates/SSL, PKI on mobile)
• Expertise with Unix and native mobile operating systems
• Firm understanding of Web applications, Web APIs (REST/JSON), web protocols, (i.e. https, JavaScript, SSL, DNS, proxies/caches, firewalls, etc.)
• Database experience will be helpful (Oracle, LDAP, MongoDB)
• Experience working with any ticketing tools (i.e. ServiceNow)
• Webservices experience SOAP, REST and testing tools Postman and Soap UI
• Strong relevant knowledge on Mobile Platforms (iOS, Android)
• Any experience in Biometrics (Voice/Face/Fingerprinting, etc.) and Dyadic Authentication products with MongoDB is big plus
• Exemplary oral, written, presentation, collaboration, and interpersonal communication skills.
• Communicate effectively with both internal staff and external clients
• Ability to work independently as well as part of a team
• Excellent problem solving, time management, multi-tasking, and prioritization skills, and an ability to manage concurrent tasks
• Proven influencing and relationship management skills
• Team player should be able to do multitasking and has the ability to work under pressure
• Should have the desire to learn and adopt new technologies

Education:

• Bachelor’s degree/University degree or a minim of 5 years' equivalent experience
• Master’s degree preferred
• ITIL, CISSP or other relevant certifications a big plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Salary Range:

$125,760.00 - $188,640.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Role and Responsibilities

                                                                                                         

Summary

CAE USA is seeking an experienced software engineer to build and deploy cutting edge cloud-based software products for internal Research and Development and/or Department of Defense contracts.  This position is a flexible hybrid position with location in Arlington Texas.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the development, deployment, and sustainment of technology demonstrators
• Present and conduct technology demonstrations to leadership and potential customers
• Support and participate in all phases of the software development life cycle, including requirements analysis, design, implementation, integration, and test
• Perform as part of an Agile (SAFe) team (scrums, planning, retrospectives)
• May include travel

Qualifications and Education Requirements

• The skillsets required for this role will vary based on what systems you are working on. To be considered, you should have knowledge and experience in 2 or more of the following categories:
  • Frontend development (Angular, React, Vue, Typescript, etc.)
  • Backend development (C#, .NET, C++, Python, Node, etc.)
  • Data storage and messaging (PostgreSQL, Neo4J, RabbitMq, Kafka, WebSockets, etc.)
  • DevOps (Docker, Kubernetes, ArgoCD, OpenShift, Jenkins, Terraform, GitLab Runner, etc.)
  • Cloud Systems (Azure, GCP, AWS)
• Bachelor’s degree in engineering, software, or computer science.
  • Minimum of 5 years of relevant software engineering experience 
• Must be eligible for DoD Personal Security Clearance

Nice To Have Skills

• Machine Learning and Data Analytics; Virtual Reality; Cloud technologies; 3D Modeling
• Geospatial data processing and visualization (GDAL, PDAL, PostGIS, Geoserver, OpenLayers, Leaflet, Cesium)
• SAFe Certification
• Experience with gaming technologies such as Unity 3D, Unreal Engine
• IAT Level 2 Certification (e.g. Security +)

Security Responsibilities 

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.  

•  Incumbent must be eligible for DoD Personal Security Clearance. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Must be able to perform normal office duties (sitting for long periods at a desk and in technical meetings)
• Must be able to climb stairs on a regular basis
• Must be willing to work overtime
• Must be able to travel CONUS and to international sites
• Must be able to travel via car and airplane

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

Position Type

                                                                                         

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown!  Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Personal Lines Account Executive to join our growing team in Maitland, Florida.

Who We Are:  Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939.  Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve.  We think of ourselves as a team, so we have teammates---not employees.  We prioritize health, family, and business---in that order.  We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself.  Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn’t act like one.

Who We Are Looking For:  We are looking for passionate team players who believe in working hard and having fun in a collaborative environment.  Our team is customer-focused and values the importance of strong relationships, professionalism, and trust.  We embrace solutions-oriented big thinkers who are committed to results and aren’t afraid to take risks.  We are driven to set goals high and aim even higher.

General Responsibilities:

• Rate and prepare quotations as required.

• Mail Binders and ID cards to insureds.

• Mail or fax application to company and suspend for receipt of policy.

• Handle client telephone and mail requests for information, endorsements, cancellations and other services as required.

• Request endorsements as required.

• Manage and retain existing book of business and pursue new opportunities for the book, where appropriate, including a specific plan for growth.

• Spend approximately 50-60% of the time outside with customers and new business opportunities.

• Present proposal to customer, ensuring appropriate team members and resources are represented/attend.

• Assist with accounts receivable control.

• Document all conversations with insured and/or other interested parties.

• Complete policy rewrites when necessary.

• Have knowledge and abide by the underwriting guidelines and binding authority guidelines of each company.

• Maintain and update the AMS/TAM database timely and accurately.

• Review, renewal list of policies expiring in the prescribed time frames to determine appropriate actions.

• Inform company and client of errors in policies or endorsements

• Maintain knowledge of current legal and social conditions that may impact adequacy of policy coverage and limits.

• Review Exposure Checklist with Producer and request changes as necessary.

• Attend client meetings with the producer when necessary.

• Maintain current state license.

• Attend appropriate classes and seminars.

• Sit for examinations as required.

• Setup and maintain agency files as required.

• Ensure that actions protect the agency from claims of liability for errors or omissions and that all tasks are professionally preformed

Required Qualifications:

• 2-20 required with Account Manager Experience.

• Knowledge of customer service functions such as rating, marketing, claims handling and coverage information.

• Strong commitment to service for the agency’s clients. 

• Effective written and verbal communication skills.

• Effective and efficient use of computer and related equipment.

• Industry designations are promoted and funded by the agency.

• This position required routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

What we offer:    

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Discretionary Time Off (DTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

• Tuition Reimbursement and Student Loan Repayment Assistance

• Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Role and Responsibilities

                                                                                                         

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance
• A work environment where all employees are valued, respected and safe
• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
• Recognition, professional development, advancement and having fun!

Summary 

INDIVIDUAL CONTRIBUTOR - Identifies process and product improvements and makes the necessary changes once agreed with the immediate superior. Develops units through algorithms/techniques, while documenting own work, including test reports and functional specifications for small or medium complexity systems. Participates in code reviews, identifies risks, and escalates issues when necessary. Provides timely and useful information to the project leader to assist with detailed project planning and coordination using project management methods and tools. Acts as a resource to technical staff.
 

This is a hands-on technical cloud computing software engineering position on the Integration Specialist team.

Software engineer will assist in the design and support of advanced cloud network solutions.  Responsibilities include collaboration on design and development of cyber-secure cloud infrastructures and managing off-premise computational resources. 

Essential Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Drive the development of and recommend improvements to open architectures and applications, infrastructure, and cloud platforms to ensure they are best suited for Cloud deployment and consumption.
• Support the adoption of Cloud best practices and supporting technologies to enable such capabilities as DevSecOps, AI, Micro-Services.
• Support the architecture, design, development, troubleshoot, and implementation of cloud solutions
• Work closely with the Cyber Security team to ensure the applications and solutions designed and deployed are secure and compliant.
• Create opportunities for or serve as champion of creative and valuable solutions for addressing problems or improving services for our customers
• Report status on tasks and assignments, including appropriate task prioritization
• Must be able to perform effectively as part of a project "team".
• Travel as needed to maintain existing solutions at customer sites (up to 25%)
• Generate high level designs for complex systems and review designs to provide recommendations for improvements, requiring the application of current industry design concepts and utilization of basic technical writing skills.
• Identify and evaluate appropriate technology solutions to meet customer needs including determining the extend of customization needed to an existing solution and the impact to implementing within the program cost and delivery schedule
• Effectively Interface with Customer personnel at varying organizational levels
• Must be self-motivated and expected to work independently with minimal supervision
• Create, delegate, and prioritize tasks while mentoring junior engineers in support of program goals
• Travel as needed to maintain existing solutions at customer sites.  (up to 25% Travel)

Qualifications and Education Requirements 

• DoD Secret Clearance (or ability to obtain one required to start )

• Bachelor's Degree in Computer Science, Computer Engineering or related discipline
• 10+ years of direct software development experience post degree, C++ preferred (7+ years with Masters Degree)
• Bachelor's degree in technical field such as Computer Science, Computer Engineering, Software Engineering
• 10+ years of hands on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.) for both on premise and cloud resources
• 10+ years networking experience
• 10+ years operating system (Windows, Linux, or similar) administration and operation experience
• 5+ years virtualization (VMware, HyperV, VirtualBox, or similar) experience
• 10+ years experience with high order software languages such as C, C++, Java, Python
• 5+ years experience in container management technologies like OpenShift, AKS, EKS, Rancher, Docker
• Experience using a source code repository such as Git, BitBucket, Mercurial, or Subversion
• Experience using a defect management system such as Jira, Bugzilla or Fogbugz
• Experience with Agile development methodologies
• Experience briefing technical topics to various audiences
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Preferred Skills 

• Software Development and Debugging in C++
• Excellent written and verbal communication skills
• Well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Experience using  and deploying RDMS, NoSQL, or Graph databases
• Experience working with service-based architectures and Web APIs
• Experience with HTML, HTML5, CSS, XML, XSLT, and JSON.
• Experience with administration of CI/CD pipeline tools.
• Experience with writing Linux bash scripts
• Experience with one or more of the following: Terraform, Cloud Formation, Microsoft Bicep
• Experience managing/implementing server/clients with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Azure MFA, Keycloak, Red Hat SSO, Duo, SAML, etc.)
• Experience scaling applications based on user demand.
• IAT Level 2 Certification (e.g. Security +).
• Experience working and deploying on DOD networks including NIPR, SIPR, and JWICS
• Administration experience on Microsoft Enterprise CA – Cert Requests/Monitoring.
• Administration experience on Microsoft Active Directory Federation Services (ADFS).
• Familiarity with Information Assurance programs.
• Any of the following: Cisco Certified Network Associate (CCNA), CompTIA Advanced Security Practitioner (CASP), (ISC)² Certified Information Systems Security Professional (CISSP).
• CompTIA Cloud+
• Microsoft Certified Azure Solutions Architect Expert

Security Responsibilities 

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.  

•  Incumbent must be eligible for DoD Personal Security Clearance. 

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  This role requires the ability to travel to customer sites for testing events. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• This role requires the ability to maneuver body in/out of cockpits that contain sensitive equipment.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

Position Type

                                                                                         

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Senior Guest Advisor assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Leader / Store Leader 2/Assistant Store Leader as needed.
• Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Guest Advisors in the absence of management.
• Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS

• Must provide proof of eligibility to legally work in the United States.
• Must be at least 18 years old.**
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as necessary, including Sundays. Minimum availability of 3 days/week.
• Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$16.78 - $19.53

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Senior Guest Advisor assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Leader / Store Leader 2/Assistant Store Leader as needed.
• Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Guest Advisors in the absence of management.
• Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS

• Must provide proof of eligibility to legally work in the United States.
• Must be at least 18 years old.**
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as necessary, including Sundays. Minimum availability of 3 days/week.
• Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$16.78 - $19.53