Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Key Responsibilities:
• Strategic Collaboration: Proactively partner with Customers, internal stakeholders to drive the renewal process for customer software maintenance agreements and subscriptions, ensuring alignment with business goals.
• Work Allocation – Should be a POC to contribute work allocation, analyse reports, trends, customer call outs, building success stories, ensuring monthly renewal discussions with customer.
• Audits – Review cases, audits, churn analysis, monthly score card for the CSA will be the major KPIs
• Renewal Offers/Quotes Creation: Develop tailored renewal offers and quotes utilizing contract information, customer usage insights, and company direction.
• Timely Delivery: Ensure the timely delivery of renewal offers and quotes to the appropriate customer contacts, facilitating an efficient renewal process.
• Accurate Forecasting and Reporting: Maintain an accurate forecast of renewals; lead renewal forecasting meetings and collaborative activities for designated account portfolios. • Contract Negotiation: Negotiate contract terms and pricing effectively, with guidance from relevant internal departments and management, to achieve favourable outcomes for both the company and the customer.
• Order Processing: Process renewal orders promptly to enhance customer satisfaction and operational efficiency.
• CRM Management: Maintain and update account information in the CRM system, ensuring accuracy and completeness of all relevant data.
• Customer Health Monitoring: Update customer health metrics based on negotiations and discussions, proactively managing customer relationships.
• Opportunity Referral: Identify and refer potential expansion opportunities to the Sales team, contributing to growth initiatives.
• Feedback Integration: Collect and share customer feedback with relevant internal teams, including Customer Success, Support, and Management, to drive improvements.
• Product Knowledge Development: Gain an in-depth understanding of insightsoftware solutions to effectively communicate value and benefits to customers.