Senior Support Technician
Full-time
Senior Executive
Ipswich, IP4 5PD, England
11 months ago
Key Responsibilities: Participate in relevant internal and external working groups/projects, services, and initiatives with the a.....
Key Responsibilities: Participate in relevant internal and external working groups/projects, services, and initiatives with the aim of providing information and analytical advice to the teams. Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff. Managing the state of computer rooms ensuring there are clean and tidy and comply with health and safety and IT policies. Ensuring IT change management processes are followed Producing operational documentation for processes. To assist with the recycling of old technology to comply with information governance standards. The management and auditing of computer cabinets making sure they are tidy, colour-coded using the correct and cables. Monitor security breaches for a standard set of criteria including login attempts, account lockout, and virus attacks. Contribute to the department meeting its Service Level Agreements (SLA) for resolving IT issues by delivering a high quality technical support service to the users of production services and interfaces as directed by the IT Infrastructure Manager. To be responsible for specified departmental Information Systems, carrying out routine upgrades, maintenance and liaising with third party suppliers. To carry out system administration tasks, capacity management and backups on the Trusts servers correctly and in accordance with Change Management procedures To ensure that all relevant data is backed up in accordance to the Trust operational requirements. To restore data when necessary and to retain data for a defined period. Maintain documentation associated with installation and upgrade work Please see attached job description for full details
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