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iDynamics Software Sdn Bhd

Customer Success Lead

Full-time

Petaling Jaya, Selangor

Sales / Marketing

4 days ago

Job Description:

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed

Job Responsibilities:

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies

Requirements:

Bachelor’s degree or equivalent
At least 3-5 years of experience in communications, marketing, sales, account management, or customer success
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Knowledge of Salesforce and project management tools
Experience in event planning
Required language(s): English and Bahasa Malaysia.
Ability to speak Mandarin to handle Mandarin speaking client will be an advantage

Quick Apply

RESOURCECITY SDN BHD

BOILERMAN

Full-time

Papua New Guinea, Papua New Guinea

Others

4 days ago

Quick Apply

Elogio Asia Pacific Sdn Bhd

Warehouse Executive

Full-time

Subang Jaya, Selangor

Transportation / Logistics

4 days ago

Quick Apply

AEON Credit Service (M) Berhad

Unit Head- AEON Credit Bukit Mertajam

Full-time

Bukit Mertajam, Penang

Sales / Marketing

4 days ago

Quick Apply

Joubert S.A. (M) Sdn Bhd

Sales & Marketing Senior Executive

Full-time

Alor Gajah, Malacca

Sales / Marketing

4 days ago

Main responsibilities:

Our Sales & Marketing Senior Executive will be responsible for developing our business by consolidating our existing overseas accounts and exploring new markets with third-party leaders in wholesale and retail. This role will involve overseeing the implementation of new product projects from development through manufacturing, ensuring compliance with stakeholders' requirements. Reporting directly to the Company Director, the Senior Executive will define the company's commercial strategy.

Scope of responsibilities:

Account Management and Business Development: Manage and develop existing accounts while seeking new business opportunities.
Margin Accountability: Manage and track margins per item/customer and use ERP systems for quotations.
Customer Relationship Management: Maintain and enhance relationships with customers. Serve as the primary point of contact for communication with stakeholders.
Sales Support: Assist in business prospecting efforts and support the Group sales team.
Market Analysis: Identify new trends and analyze competitor responses in the market.
Marketing and Communication: Develop marketing and communication tools to promote Joubert products internationally (e.g., price catalogues, trade shows).
Product Development: Create new product ranges and packaging for export markets.
Project Management: Oversee projects from development through to manufacturing.
Planning Communication: Communicate project planning and updates to interested parties.
Technical Knowledge: Acquire and apply technical knowledge on product specifications and measurements to improve reliability and information for stakeholders.
Department Liaison: Coordinate with departments such as Quality, Production, Process, Purchasing, and HQ on Marketing and Design to meet internal requirements.
Continuous Improvement: Adopt a Kaizen approach for product range improvement.
5S Implementation: Implement and maintain 5S principles in the workplace.
Additional Responsibilities: Perform any other duties as required in the future

Authority:

Strategic Planning: Develop strategies and techniques to achieve sales targets.
Quotation and Pricing: Provide quotations and pricing for products, subject to approval from the Company Director.
Customer Inquiry Management: Attend to customer inquiries and provide accurate data and responses.

Qualification:

Diploma or degree in Marketing field or similar.
Experienced in overseas market exposure and online distribution business, automotive OEM knowledge a plus.
Good computer skills i.e. Ms Office (Excel, Words, PPT etc.) and database knowledge.
Good command of English.