Fantastic Job Opportunity!
We hiring for a talented and dedicated Cluster Manager to join our Custody and Community team. In this role, you will line manage a Senior Support Worker and a dynamic team, ensuring the highest standards of service and support for our participants.
As a Cluster Manager you will oversee and optimise operations within our designated clusters. you'll be responsible for building a positive, inclusive team culture and environment across custody and community locations. This role enables Support Workers (direct reports) to engage participants in a range of activities, support access to mainstream provision.
Our ideal candidate will demonstrate excellent leadership skills, with the ability to build a positive and inclusive team culture. You'll possess strong communication skills to effectively coordinate and delegate tasks among team members. You should be passionate and confident in working with individuals from diverse backgrounds, including those within the criminal justice sector. You'll show adaptability and a proactive approach to implementing actions and strategies that enhance service delivery.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £37,910 up to £44,600 per annum (dependent on experience) with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Salary pay review
Refer a Friend Scheme
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200
Communities and Education Division is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Covering the following areas: HMP Bristol, HMP Eastwood Park, HMP Leyhill and Community – Swindon, Chippenham, Gloucester and Cheltenham
Contract: Permanent
Hours: Full time 37 hours per week
Closing Date: 25 November 2024
Key Responsibilities
Support Workers, overseeing all participant support interventions as part of the CFO Evolution programme
Ensure all team members are accountable for timely, accurate and high quality data input onto CATs, including daily monitoring of key performance, data integrity and exception reports.
Conduct regular caseload reviews ensuring all Senior Support Workers and Support Workers are working collaboratively within the South West region and with external providers across other regions to support performance outcomes.
Manage Senior Support Workers and Support Workers local use of the Participant Support Fund (PSF) spend, ensuring it meets eligibility criteria and collation of appropriate evidence and approving as eligible spend; uploading approved spend evidence onto the CATS database as appropriate
To ensure Senior Support Workers and Support Workers adopt a multi-agency approach, working with a range of statutory and non-statutory partners to break down participant barriers to progression.
Skills and Experience
Substantial operational experience contract delivery within one or more sites (including custody and/or community) and demonstrable experience of leading a team of case management staff to achieve programme objectives and KPI (Key Performance Indicators).
Critical thinking and reflections to support the evaluation of interventions and service delivery, identifying areas for development. Proactive identification and resolution of risks and issues.
Demonstrable experience of motivating and supporting individuals with multiple and complex needs to overcome barriers and progress towards education, training and employment.
Experience of/ability to work independently as well as part of a team.
Excellent time management, planning and organisational skills, with the ability to lead multiple activities and achieve outcomes.
Excellent verbal, non-verbal and written communication skills, including and the ability to relate to people at all levels and in a variety of settings.
Ability to develop strong stakeholder relationships, including influencing and negotiating.
Ability to seek out solutions to problems/barriers.
Ability to work as part of a team, working towards a shared goal, supporting others and drawing on the strengths of each individual team member.
Ability to engage individuals who have experienced disadvantage and have multiple complex needs.
Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.
We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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