About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Employee Relations Case Manager
Hybrid – Solihull (2 days per week)
Full Time, Permanent
Competitive salary plus benefits (depending on experience)
Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
As part of this you’ll:
- Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
- Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee life cycle procedures and policies consistent with employee standards, legislation, and guidelines.
- Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.).
- Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required.
- Analyse people related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business.
- Liaise with external agencies/ functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures.
- Provide support in the delivery of people management training, coaching and upskilling managers throughout ER processes.
- Coordination and management of redundancy consultations, ensuring thorough support is provided from beginning to resolution.
What you’ll need to do the role:
- Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.
- Customer and delivery focused, with the ability to make decisions and manage risks.
- Up to date understanding and application of employment law and HR best practice.
- A recognised HR qualification (CIPD or equivalent) is preferred.
- Excellent generalist/operational HR experience at HR adviser, HR Business Partner level or equivalent.
- Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent.
- Confidence in coaching and mentoring People Managers.
- Ability to work in a faced paced environment.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
