Total 191 Manager job vacancies in Wolverhampton, WV1 1SH

Job Description & Job Specification

JOB TITLE:

Registered Homes Manager

Salary: £46,000 - £55,000

Location: Wolverhampton - Learning Disabilities Home for children

Ofsted Bonus:

£2500 Achieving Outstanding

£1500 Acheiving Good

PROFILE:

To ensure that the Home meets the standards and expectations of its Statement of Purpose. To safeguard and promote the welfare of children and to ensure that the quality of care provided is consistent with the Children Homes Regulations 2015 and the Quality Care Standards.

To establish and maintain a competent, motivated and confident staff team and to offer leadership, managerial direction, guidance and support to staff at all levels.

To ensure that the Home’s policies and procedures are adhered to and that resources are managed effectively. To develop systems for the efficient administration of the Home and to ensure that the fabric of the Home, equipment, appliances and grounds are maintained to the highest order in accordance with Health and Safety requirements.

To be the responsible person in managing child protection concerns and complaints. To liaise with Local Authorities, School, Health and other professionals to achieve best outcomes for young people.

To actively promote the Home’s equal opportunity and anti-discriminatory practice policies.

Job Description

• 1. MAIN DUTIES

Managing service delivery

• To fulfil the role of the Registered Manger as defined within the Care Standards Act, this may include travel within the UK.
• To deliver on the content of the Certificate of Registration and the Statement of purpose for the establishment.
• To protect children and young people from risks to their health, welfare and normal development, both inside and outside the home.
• To ensure that the environment is managed in line with all Health and Safety requirements and that this is reflected in monitoring, reporting and recording functions.
• To ensure the home environment is appropriate and sensitive to the needs of the children and young people being looked after and is compliant with the Children’s Homes Regulations 2015 and the Quality Standards for Children’s Homes.
• To use the residential experience as a means of support and social learning for children and young people.
• To actively promote the involvement of all children and counter isolation of individuals by others.
• To ensure key stages in the stay of children and young people such as admission and discharge are properly managed, and reflect decisions recorded in care plans.
• To ensure that children facing particular crisis and stresses are offered appropriate additional support, and to ensure that staff are supported in dealing with the most complex cases.
• To participate in the development, implementation and monitoring of individual children’s care plans.
• To develop and maintain good working relationships with parents and other family members; social workers; school staff and other professionals with a concern for the children’s needs such as general practitioners or psychologists.
• To ensure that specific needs are met, such as dietary requirements, religious observance and culturally significant activities.
• To encourage and support children and young people to take responsibility for their own lives commensurate with their age and ability.
• To ensure compliance with the Children’s Homes Regulations (2015) and the Quality Care Standards.
• To ensure children and young people realise their full potential in line with the Quality Care Standards
• Ensuring that each young person has a plan which reflects his / her care, education, social, emotional, cultural, therapeutic and health needs and that this plan is regularly reviewed.
• Ensure that young people that have affective behaviour support plans in place that support staff to affectively support young people and manage risks affectively.
• Allocating a Key Worker for each young person with the principal responsibility of implementing the childcare plan.
• Establishing and monitoring high quality standards of care in line with Quality Standards and the Home’s Statement of Purpose and developing quality assurance measures to ensure these standards are maintained.
• Developing systems in which young people are consulted about the quality of care they receive.
• Taking responsibility for progressing any complaints or child protection concerns
• Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people
• Attending and contributing to child care planning and review meetings as appropriate

• 2. Managing People

• To provide leadership, guidance and management to the other staff.
• To be responsible for the deployment and control of staff on a day-to-day basis, including reporting of issues of performance to line management.
• To be involved in the recruitment, monitoring, training, retention and mentoring as necessary.
• To ensure all staff appraisals are carried out during September – October annually.
• To be involved in the dispute resolution procedures including disciplinary, capability, grievance and appeal procedures.
• To ensure that all staff receive regular supervision.
• To ensure that there is a training plan for the home, including induction and ongoing training compliant with the Care Standards Act.
• To ensure that all staff are appraised annually.
• To maintain good communication systems, including handovers, logbooks, regular supervision and staff meetings.
• To supervise and appraise staff, directly accountable to the post holder.
• To show concern for staff welfare, offering support at times of stress and illness, praising work where appropriate.
• Monitoring performance, including sickness absences, implementing Company policies and procedures as appropriate.
• To create a positive and supportive culture within the staff team.
• To promote professional qualifications and development.
• Developing a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to contribute to decision making.
• Ensuring that all new staff receive a proper induction to the Home in line with company policy.
• Establishing a programme of senior staff and team meetings to facilitate communication and provide opportunities for consultation and staff development.
• Attending to issues of staff motivation and morale
• Addressing issues in relation to conduct and competence of staff.
• Ensuring adherence to company policy in relation to probationary periods.
• Promoting personal and professional development through the appropriate delegation of duties and responsibilities.
• To take part of the on call rota as required in line with the on call policy.

• 3. Managing Finance

• To monitor ongoing expenditure, and to report to your line manager through supervision.
• To ensure that staff operate the petty cash system within the required guidelines.
• To complete reviews of Profit and Loss when sent from finance to check for trends and patterns that may need to be addressed.
• To ensure that all fund requests are completed on Clear Care
• Ensure that time sheets are completed and sent to pay role in agreed time scales

• 4. Managing Resources

• To maintain a safe environment, complying with health and safety and other legal requirements.
• To maintain the fabric of the building, its grounds and equipment in good order, encourage staff and children to care for their surroundings and make best use of the available resources.
• To manage physical, financial and human resources effectively.
• To use community resources where appropriate.
• To ensure adequate staffing levels that meet the needs of the Home
• To ensure that budgets are managed effectively and the use of finances is properly monitored.
• To ensure that company vehicles are clean and regularly maintained
• Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary.
• Developing in consultation with young people and staff routines in relation to all aspects of child care.
• Clarifying expectations in relation to maintaining the Home in a clean and orderly condition.
• Creating rotas which fit best with children’s needs and which allow proper handovers between shifts.
• Ensuring that there are appropriate and adequate reporting and recording system in place to comply with Quality Standards.
• Attending to all administration issues in relation to the Home and the provision of weekly management information reports for HQ

• 5. Personal

• To read and understand Company policies and procedures and ensure their operation within the home. This should include all polices on Tri-X.
• To report to a line manager or other appropriate person, in the event of awareness of bad practice.
• To participate, in the on-call system.
• To contribute to the development of the Company as a whole through membership of the Heads Of Homes Group.
• To receive training appropriate to role and maintain an up to date training profile
• To maintain up to date knowledge of the statutory and procedural frame-work for residential care and communicate this to staff as appropriate.
• To undertake any other managerial duties as may be necessary.

The above is not meant to be an exhaustive list but a summary of the important elements of the role.

• 6. Job Specification

Criteria for Selection	Essential or Desirable	Method of Assessment
Knowledge, Skills and Personal Qualities	E = Essential D = Desirable	I = Interview A = Application Form R = References
QCF Level 3 Caring for Children & Young People	E	I/A
QCF Level 5 Award Management Qualification	E	I/A
Driving Licence	E	I/A
Children Act 1989 / 2004	E	I/A
Knowledge and understanding of the Quality Care Standards 2015.	E	I/A
A full understanding of compliance and putting legislation and standards into practice. Including all aspect of Health and Safety including monitoring, reporting and recording.	E	I/A
Full understanding of safeguarding and child protection procedures	E	I/A
Proven ability to engage effectively with children and young people	E	I/A
Strong interpersonal skills	E	I/A
Effective and accurate oral and written communication skills	E	I/A
Good organisational skills	E	I/A
Ability to manage a budget	D	I/A
Time management skills	E	I/A
Computer literate	E	I/A
Be able to transfer theory into practice	E	I/A
Childcare legislation including child protection	E	I/A
Awareness of equal opportunities and ADP	E	I/A
Ability to plan, organise, divert and allocate resources effectively	D	I/A
Ability to manage individuals and groups of people effectively	E	I/A
Ability to work in partnership with colleagues, LA’s & others key partners	E	I/A
Ability to motivate & support staff.	E	I/A
BESD Children including managing challenging behaviour	E	I/A
Experience
3 years working with children in a residential setting	E	I/A
2 Years working as a homes manager within a residential setting.	E	I/A
Working in a therapeutic environment	D	I/A
Experience of mentoring other managers	D	I/A
Team Building Skills	D	I/A
Previous Experience of working with BESD children	E	I/A
Counselling Skills	D	I/A
Financial Management Skills	D	I/A
Special Requirements
Experience of managing a therapeutic service	D	I/A

Please apply and attach your CV or email Mary directly:

Mary@coregroup.org.uk

07771361105

Job Title: Maintenance Manager

Location: Wolverhampton

Type: Full time, Permanent

Monday to Friday, 7am to 4pm

Salary: £45,000 to £50,000 per annum

The Company:

My client is a plastic manufacturing company, and is seeking a skilled Maintenance Manager for their Wolverhampton site. Their products are applied within the construction, automotive, marine and leisure industries. The company has over 30 years of experience in the UK market, becoming a leading UK based plastic extrusion manufacturer.

This position offers the opportunity to contribute to projects and be involved in performing maintenance and reactive tasks as well as managing a small team of engineers.

Responsibilities will include:

• Work closely with a small team of engineers, provide training, schedule planned maintenance
• Systems such as electrical, mechanical, hydraulic, and pneumatic will be serviced.
• Maintain and upgrade existing plant machinery and equipment at the maintenance workshop following safe engineering procedures to minimize costs.
• Work on welding equipment, grinders, mills, and lathes
• Respond promptly to equipment failures and carry out necessary repairs.
• Coordinate with specialized contractors for specific maintenance needs.

Requirements:

• Apprenticeship/Time Served or Level 3 qualification
• Multi Skilled
• Manufacturing experience, preferably heavy industry

We are considering engineers from all backgrounds. If you meet these requirements and you're interested in this role, please click ''Apply now'' and submit your application!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Kitchen Team Leader at the Dog & Gun, you will support the Head Chef in building a kitchen to be proud of. You will be the master of the menu with a passion for serving great food and training great people. Does this sound like you?

Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts to fit around you.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Earned Wage Access – no more waiting for payday, you can access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS KITCHEN TEAM LEADER YOU’LL…

• Train and inspire your Chefs and Kitchen Team to deliver food to be proud of.
• Be driven to smash targets with your team.
• Support with food ordering, food preparation and stock control.
• Have mastered the art of working with a branded menu.
• Oversee that your team conforms to health and hygiene regulations.

Haven't got a CV to hand? Don't worry you don't need a CV to apply

Proud member of the Disability Confident employer scheme

Join us at Little Pioneers and embark on a fulfilling journey as a Room Manager, where you'll not only build your career but also play a pivotal role in shaping the future of young minds. As a Room Manager, you'll lead a dedicated team, fostering children's development in inspiring environments. Your journey with us will be a stepping stone towards becoming a leading childcare professional.

What will the role involve?

Leadership - Lead, support, and inspire your team, setting an example for your colleagues.

Planning and Assessment - Take ownership of planning, observations, and assessments in alignment with the Early Years Foundation Stage (EYFS).

Collaboration -Work closely with Quality Training Advisors to achieve outstanding results and outcomes for children.

Teaching Excellence - Play a key role in supporting the education and development of your key children through high-quality teaching and learning.
Who are we looking for?
We’re looking for a special someone who will work their magic to achieve all-round outstanding results and outcomes for our children

Full and relevant level 3 qualification (Essential)
An Enhanced DBS check (we’ll cover the costs)
Open, honest and compassionate
Inspiring and passionate about early years and working with children

What can we offer you?
Our roles come with a fantastic set of benefits which really make a difference for you

Career Growth – Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers’ unique values means anyone can develop into various roles including a nursery manager or further – all you need are dreams and aspirations.

Learning and Development – We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities, as well as joining one of our award-winning LEAP Apprenticeship programmes.

Discounts and perks –receive up to 20% off food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to a £7000 saving a year

Wellbeing – We are committed to supporting your wellbeing and have a variety of wellness resources and tools available to you such as our financial and mental wellbeing apps.

Doing Good Together - Not only this, but we also give you up to 3 days to volunteer within working hours!

Your Co-op Little Pioneers is run with a different ethos to other nurseries. Our child-centric approach puts a premium on fun which ultimately is intended to nurture a kinder and more considerate generation. Your core skills in the education and development of your key children will help us on our mission to ensure our colleagues, families, and children all rate us as outstanding.

Apply today! If you would like more information, email our team at careers@littlepioneers.coop

Proud member of the Disability Confident employer scheme

Due to the nature of the work the post will be subject to a Standard/Enhanced Criminal Records Bureau disclosure check (police check), through the Criminal Records Bureau as stipulated under part V of the Police Act 1997. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. Please note, we reserve the right to bring the closing date forward for this vacancy at any time should we receive over 30 applications. We therefore encourage applicants to apply early. Please see the attached Job Description and Person Specification for more information,

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Ensuring that the engineering technician team achieves all quality and customer outcomes
  
• Embedding a coaching and performance management culture within your team
  
• Creating the time, space and confidence for your team to go above and beyond for customers
  
• Celebrating success and creating a winning environment within your team, rewarding and recognising colleagues for the great work they do!
  
• Ensuring that all team members are connected with our goals, understanding how the work they do each day contributes towards the bigger picture
  
• Ultimately, we want our engineering technician team to ensure a seamless customer journey
  

Skills we would love you to have

• Demonstratable leadership and coaching experience
  
• Track record of building high levels of engagement to deliver excellent customer and colleague outcomes
  
• Knowledge of motor claims repair and total loss processes highly beneficial
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Deputy Hotel Manager 12months Secondment- Wolverhampton City Centre- 40 hours Contract - 109 bedrooms
We are looking for a Deputy Manager to join the established team of 26 in this site. This site is in the City Centre and is located near the train station as well as the football ground.
Salary: £26,750-£30,000 + Benefits
We have a great opportunity to join Premier Inn as Deputy Hotel Manager for our (Wolverhampton City Centre ) (109) bedroom site.
As Deputy Hotel Manager you are a pivotal part of the Hotel Management team. Reporting to the Hotel Manager and deputising in their absence, you'll be responsible for the successful daily running operation of all departments (Front of House and housekeeping teams) whilst making sure our guests and team are kept safe, all internal audits successfully passed and compliance requirements are met.
Working with your Hotel Manager you will drive commercial best practice, maximising revenue opportunities and manage our controllable costs to deliver a strong business performance .With a keen eye for detail you'll ensure that brand standards are consistently maintained and utilise guest feedback to increase performance against KPI targets
Putting our guests first in everything you do, You'll display a clear passion for leading, motivating and developing high performing, competent and motivated teams to ensure we deliver exceptional guest experiences in line with company standards to make us the most loved hotel brand.
As a role model who is passionate about exceeding our guests needs and expectations you will be a great communicator who demonstrates passion for our brand by engaging regularly with our guests, and continuously coach the team to deliver their full potential.
Ideally, you'll have be able to demonstrate your previous or current management experience from hospitality, leisure or retail backgrounds driven by guest service and business results. (If working in Solus/ Breakfast Room sites)*Experience within F&B or food services is desirable and knowledge of food hygiene and H&S.
What's in it for me?
Offering more than just an attractive career opportunity as the UK largest Hotel brand. You will receive a salary from£25,250in addition to the following benefits;

Full induction and training
Performance related company bonus scheme, Pension Scheme and Share Save Scheme
Whitbread Privilege Card offering up to 25% in Whitbread Restaurants and up to 50% off Premier Inn Hotels.
33 days annual leave (including bank holidays)
Perks at Work Discounts through a variety of Retail and Leisure outlets

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Ensuring that your team achieves all quality and customer outcomes
  
• Embedding a coaching and performance management culture within your team
  
• Creating the time, space and confidence for your team to go above and beyond for our customers
  
• Reducing inbound contact by delivering a high touch case handling approach
  
• Celebrating success and creating a winning environment within your team, rewarding and recognising colleagues for the great work they do
  
• Accountability for minimising the effort our customers need to go to when making a claim
  

Skills we would love you to have

• Demonstratable leadership and coaching experience (claims/insurance experience a bonus, but not essential!)
  
• Track record of building high levels of engagement to deliver colleague outcomes
  
• Experience of delivering world beating and exceptional customer service
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Project Manager – Net Zero

Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero.

Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero.

To date, the Net Zero Hubs have supported 200+ major Net Zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development.

The opportunity
GSENZH is assembling a team to launch and manage a Net-Zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities.

They are seeking a Project Manager - Net-Zero, and the post holder will be embedded in the Local Net Zero Accelerator pilot project place undertaking intelligence gathering to capture processes and decisions on a day-to-day basis to inform and shape future support to public sector organisations.
The post holder will have an excellent understanding of and experience in programme and project management processes, governance and decision-making processes and produce written work to a high standard, ensuring alignment with programme goals and requirements of the Department for Energy Security and Net Zero.
The pilot projects aim to develop place-based investment prospectuses containing aggregated bundles of projects across multiple net zero sectors. The GSENZH is responsible for oversight and management of the pilot as an independent Hub.

Duties will include:

- Develop and maintain effective relationships with place-based delivery teams, based on collaborative working and trust.

- Engage with senior stakeholders, project development teams and strategic delivery partners (consultants, green finance delivery)

- Intelligence gathering – systemically collect feedback and data from local implementations, capturing processes and decision-making on a day-to-day basis.
- Identify and capture delivery challenges and barriers faced by the places.
- Responsible for collating lessons learnt and collaborating with other places and project managers to identify common themes.

- Capture and review all evidence collated, produce high quality written briefings and reports to senior stakeholders and DESNZ.
- Report findings back to DESNZ Programme Board
- Review and process grant claims

Qualifications & Knowledge


- Educated to degree level (or equivalent experience) in a related discipline.
- Knowledge of energy technologies and their applications, including in depth knowledge of at least one of the following local net zero sectors - local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)

- In depth knowledge of programme and project management processes
- Knowledge of HM Treasury 5 case business model (green book) process
- Project Management qualification e.g. Prince 2, APM PMQ
- Knowledge of the green finance sector
- Public sector procurement

Experience


- Extensive project management skills with the ability to develop projects for optimal delivery.
- Proven track record of developing and maintaining effective relationships with key stakeholders with the ability to work and collaborate with a wide range of stakeholders.
- Proven track record in undertaking intelligence gathering/research activities and production of high-quality written reports.
- Experience of decision-making processes and governance frameworks, ideally in project development and delivery in the public sector
- Ability to solve problems and pre-empt issues.
- Able to write reports/proposals/professional briefings and adapt outputs for different audiences.

- Excellent presentation skills: the ability to present complex ideas in a comprehensive but accessible format.

- Well-developed interpersonal and communication skills: able to form effective relationships with a wide range of stakeholders from public and private sectors, senior management.
- Place based decarbonisation/net zero project planning/development/delivery experience e.g. local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)
- Developing Green Book business cases
- Experience of reviewing, processing and approving grant claims/contracts

Leadership


- Maintain the highest level of confidentiality and discretion at all times during the course of their work.

- Highly organised with a clear understanding of objectives, pipelines of future work, activities and timeframes

- Be transparent and fair in all decision making and leadership approach.
- Provide and accept constructive feedback from colleagues, continuous improvement mindset.

- Ability to work independently and as part of a team.

About Us
Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector.

Inclusive Application Process
Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.

We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.

Your new company
You will be working for a leading M&E contractor that has continued to grow into one of the largest M&E contractors in the UK. They work on a variety of different projects which include; commercial, industrial and high-end residential. They have a strong pipeline of work and are looking for the right people to join their team for this continued growth.Your new role
The role includes not only executing works that are currently on the books, but working with other sections of the company to expand the FM offering.As Facilities Contracts Manager, you will have responsibility for all aspects of the business from working with BD, through hiring; subcontracting; and operational management of this team, and ultimately to provide the company with the required margins.FM support to clients in Healthcare; offices; data centres and various types of warehousing and other facilities, providing primarily hard services. They expect to grow these sectors in the coming months and years, and also to expand into other sectorsWhat you'll need to succeed

• The successful candidate will demonstrate a strong track record of managing and delivering hard facility services to a range of clients.
• You will have the ability to show that you have a clear understanding of how to price and deliver facility services.
• Ability to demonstrate a good understanding of people management.
• There will be multiple jobs running concurrently across the UK, and as such, you need to be able to show that you have managed many jobs at one time.
• MIWFM is certainly an advantage, as is degree level qualifications in related fields.
  However, experience and a proven track record will also be considered.

What you'll get in return
Salary of £40,000 to £60,000
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role overview

The Case Manager will manage a caseload of Prisoners in prison, supporting them to break down barriers to successful resettlement,
achieve agreed milestones and enter employment, training or education. Engage eligible Prisoners, provide initial assessment and
undertake action planning to prisoners being released from in-scope prisons. Provide advice, guidance, coaching, mentoring and
support to a caseload of participants via regular one-to-one meetings and group interventions as appropriate.

Pact’s Case Managers support Prisoners in custody to prepare for release and successfully resettle into their local communities.
They will support the delivery of the NOMS CFO Programme providing practical help, advice and guidance, as well as motivation and
understanding. Providing support for individuals with multiple and complex needs to overcome barriers and progress towards
education, training and employment.



About you:



Experience of working with hard-to- reach demographics in challenging environments.

Ability to work to targets on a monthly basis. Excellent IT skills (this is a paperless contract using a case management system).
Excellent communication skills both written and verbal.



Organisation:



Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative
services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have
resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of
every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards
of quality in all that we do.





What we offer:




Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.





How to apply:




If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the `apply
now` button.




Please note that we reserve the right to close advertising on this role early if sufficient applications are received before the
closing date.




Other information:


Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

We will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas
for a period of over 12 months (in the past 10 years while aged 18 or over).

Want to work for a company with great values? Are you compassionate? Inspiring? Dependable? Collaborative? Then we want to hear from you!

Horizon Care and Education are excited to be opening two new schools in the Midlands area in September 2024 and are looking for a Deputy Head Teacher to join us on our journey!

We are looking for a person who can demonstrate vision, resilience and empathy and can evidence the capacity to deliver both high support and high challenge. We are a 'values-based' organisation and, as such, we expect our leaders to embody our values. A leader is someone who knows what is important to them and who uses their values, and those of the school, as a guide and a motivator. We are seeking a leader who demonstrates their commitment to our values in an intentional way, using them as a touchstone to define actions, make decisions and fulfil our collective mission.

Bright Futures, Inspired By You.

The successful applicants will:
- Have experience working as a Deputy Head Teacher or as part of the Senior Leadership Team in a similar environment
- Be an Ofsted expert, maintain and build your understanding of requirements, helping the school move towards an outstanding rating.
- Have the ability to motivate, drive and support staff and pupils, using a person-centred approach.
- A real 'can do, will do' attitude, with the desire to succeed and improve our school.
- Excellent communication and top-quality relationship building skills.
- Have a commitment and passion to work with pupils with social, emotional and mental health needs, along with a range of other difficulties including trauma, attachment and associated challenging behaviours
- Have a clear vision, strong leadership, and effective management skills.
- Be an exceptionally enthusiastic and committed leader to manage and motivate pupils and staff, and can lead, motivate, and inspire teams to raise standards in student outcomes.
- Be familiar with the need for creativity in delivering the National Curriculum, whilst supporting pupils to overcome their barriers to learning.
- Have a solid understanding of the new Ofsted Education Inspection Framework and Independent School Standards

About us:

We take great satisfaction in being "good neighbours." Horizon schools foster a healthy sense of community both inside and outside of their immediate surroundings.

As part of our highly personalised and purposeful provision, pupils at our schools participate in a wide range of academic, creative, sporting, and vocational learning opportunities and activities, which supports them in developing a range of skills and maximising learning outcomes. Young people take part in a wide range of courses, from music to construction, as well as being given every opportunity to excel in their core subjects, such as mathematics and English.

At Horizon Care and Education, our Deputy Head Teachers will be supported by our Director of Curriculum, Headteachers, Operational Directors and the Managing Director of Education Services as well as our extensive therapeutic team.

Why work for us?
- Competitive pay rates
- Occupational sick pay
- Christmas bonus
- Blue Light Card
- Colleague referral scheme with cash rewards - earn up to £2500 per referral!
- Financial wellbeing service
- Life Assurance
- Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions!
- Opportunity to progress in your career through our Education Academy, and ongoing training and professional development.
- Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period.
- Face-to-face therapeutic training and support for all colleagues via our SHINE programme.
- Access to a wide range of free online courses for all colleagues on a variety of topics
- Employee assistance programme - free, confidential support via Bupa.
- Supportive management and senior leaders.
- High quality CPD opportunities.
- Free eye checks.
- Community and wellbeing- Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We're in this together.

To start your journey with Horizon, apply now!

Horizon Care and Education is committed to its employees, values the needs of our employees and the people we support. We recognise the need to recruit, retain and develop highly skilled staff, so we are committed to attract and retain talent who align with our values, vision & mission statement. We value diversity, equality, and inclusion, offering equal opportunities to all individuals interested in joining our organisation.

Candidates who meet the minimum required criteria of the person specification will be guaranteed an interview under the disability confident employer scheme. During your application process, you will be asked to complete an application form which will be used through your recruitment assessment and onboarding journey. Please outline any reasonable adjustments that can be made to support your application and assessment process.

We are committed to safeguarding, the standards of safer recruitment defined under Keeping Children Safe in Education, and enabling a safe culture; a culture that ensures that our employees and the young people in our care and education are safeguarded and receive the right support that meets their individual needs We promote the welfare of children, young people and vulnerable adults, and expect all employees, all visitors of Horizon and partner organisations who support us to share this commitment.

INDGREV

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Developing a high performance culture within your team through clear direction and providing the relevant coaching and support to your Team Leaders to ensure they are enabling expected performance and behaviours
  
• Accountability for the overall outcomes of the department and the delivery of new processes and ways of working with your area
  
• Utilising data to seek and understand emerging trends/issues and look for solutions, understanding how this data can help us to act on risks, as well as demonstrating a continuous improvement mind-set and effective problem solving
  
• Driving efficiencies through managing productivity, costs and value added activities and truly driving first contact resolution
  
• Leading a team efficiently, ensuring management processes are in place and celebrating success and creating a winning environment within your team - rewarding and recognising colleagues for the great work they do!
  
• Building winning relationships with key stakeholders to support you in exceeding your objectives and accountabilities and partnering with wider claims/HD stakeholders to resolve business, customer or commercial issues
  

Skills we would love you to have

• Proven track record of leading high performance teams (including performance management) in a contact centre/operational environment
  
• Strong operational skills - passion for delivering great results through colleagues and enabling the right customer and commercial outcomes
  
• Strategic thinking - able to set a vision to gain and maintain competitive advantages
  
• Any claims experience is a bonus, but not essential for the right person
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Your new companyYou will be working for a leading M&E contractor that has continued to grow into one of the largest M&E contractors in the UK. They work on a variety of different projects which include; commercial, industrial and high-end residential. They have a strong pipeline of work and are looking for the right people to join their team for this continued growth.
Your new role
In this position, you would liaise daily with the clients, Project Managers, QS, EHSQ and Design teams, and the Operations Manager.Attend tender handover and project start up meetings.
Become familiar with all details and specifications of the contract.
Ensure the team understands their individual roles with regards to the project.Create/Engineer Project Delivery and Commissioning Programmes.
Manage the RFI Process and lead final design.Issue technical submittals and follow through to approval.
Ensure all large ticket items are procured and delivered in line with the program.
Manage budgets for assigned projects.
Work closely with the QS team - breakout labour only packages, breakout specialists' packages and all aspects of the cost plan/forecasts.
Set out and manage labour tracker.

Attend site weekly to monitor progress and quality.
Ensure the progress report is updated weekly and populate monthly high-level report for monthly Senior Mgt review.
Develop commissioning and close out plan for direct and subcontract works.
Evaluate Sub Contractors and Suppliers
Ensure O&M Manuals are delivered complete and on time.

Record all possible R&D works.

Attend monthly commercial meetingsWhat you'll need to succeed
Trade or Engineering Background
(Mechanical or Electrical)Previous experience in Construction/Project Management
Proven experience in MS Project, MS Office SuiteExperience of managing project teams
Full driving licenseWhat you'll get in return
Salary of £50,000 to £70,000
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This is a rare opportunity to join and lead the Administration team within Audiology at the Royal Wolverhampton NHS Trust. We are a large team with 9 admin staff, 28 clinical staff and 2 students in training.

This may suit someone wishing to undertake a level 5 or 6 apprenticeship in operational or project management as this will be supported.

We strive for excellence and have a strong ethos of staff development and we are a very friendly supportive team.

The post holder will be responsible and accountable for the effective provision of a comprehensive secretarial/administrative service to the Audiology Team including waiting list management.

Provide Administrative support to the Audiology Services Manager, including maintaining a digital filing system, rota and diary management and service dashboards.

Provide leadership and development to the Admin Team. Training and supervision of new admin staff or temporary staff as appropriate.

Line manage Audiology staff within discrete service, through regular one to one meetings, annual appraisal and objective setting, performance management and the full range of employee relations areas.

Provides a supporting service to the Audiology Services Manager with regard to organisational management. This will include scheduling complex staff rota’s. This includes e-Roster scheduling and assisting with absence reporting/ monitoring and payroll documentation

Responsible for ensuring administrative work for the department is completed by the admin team as agreed with the Audiology Services Manager and/or members of the senior clinical team.

Organise team meetings and departmental governance meeting, ensuring efficient notification to team members of agenda’s, minutes, attachments and action logs.

Use appropriate departmental/Trust software to assist with the overall running of the department for example staff rostering & annual leave, word processing, spreadsheets, web portal, Prime Text etc.

Overall responsibility for petty cash, ordering and maintenance of office supplies, stationery and office equipment, hearing aids and accessories, delegating to secretaries and office managers as necessary. Responsible for signing timesheets.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

See Job description attached

Professional Leadership

Provide leadership and development to the Admin Team. Training and supervision of new admin staff or temporary staff as appropriate.

Support and encourage staff in order to maintain high staff morale and motivation, prompting a team approach at all times. Communicate information in respect of hearing services to other professions and services, the public, other agencies and commissioners to promote better understanding of the needs of people with hearing difficulties and/or other associated symptoms i.e. balance and or tinnitus

Ensure that a clear supervision structure is in place across the admin service.

Project Management & Service Development

Provides a supporting service to the Audiology Services Manager with regard to organisational management. This will include scheduling complex staff rota’s to clearly defined parameters, resolving complex staffing issues and identifying areas where efficiencies can be made to ensure a smooth running service. This includes e-Roster scheduling and assisting with absence reporting/ monitoring and payroll documentation

Identifying policy and operating procedure areas for improvement and taking appropriate action to make improvements to policies which may affect clinical colleagues.

Supporting Audiology Service Manager in managing service reconfiguration and developments.

Service Management & Delivery

Responsible for the overall administrative position of department, participating in and supporting administrative work where necessary. This will include monitoring of appointment utilisation, validation of data and liaising with clinicians to ensure appointments are outcomed in a timely manner. Regular audit and production of dashboards will be a feature of this role.

Line manage Audiology staff within discrete service, through regular one to one meetings, annual appraisal and objective setting, performance management and the full range of employee relations areas.

Manage and develop the performance of the team

Participate in the recruitment processes for the designated Audiology service area in accordance with Trust policies.

Plan and carry out annual appraisal within set timeframes with direct line reports.

Assist with the efficient running of the department on a day to day basis, problem solving as appropriate.

Make judgements in a variety of situations where there are multiple options to resolve the issue such as resolving patient complaints or financial discrepancies.

Follow departmental protocols and be responsible for the management of improvements to working practices in conjunction with other Audiology leads.

Support the gathering and extraction of information for audit purposes. Will be required to manage a “Dashboard” database for performance management/monitoring purposes regarding patient treatment, activity and staff performance.

Act as an AuditBase lead, managing all aspects of the AuditBase system and ensure system is maintained at all times.

Monitor trends in data from databases in order to inform departmental policy decisions

Maintain data records using computerised system. To participate in obtaining information necessary for contract procurement, quality assurance as resource management including patient statistics. This will require knowledge of using Trust and National (S4H) computer information systems.

Responsible for ensuring administrative work for the department is completed by the admin team as agreed with the Audiology Services Manager and/or members of the senior clinical team.

Maintain accurate record keeping systems and management of computerised or manual medical records, providing effective/appropriate patient care.

Manage and prioritise own workload using own initiative and ensuring deadlines are met. Working to agreed national/local standards specifically the national diagnostic and RTT guidelines and the Trust Patient Access Policy.

Work in very close liaison with other admin staff within the Audiology Team. To be aware of their work practices and process to enable cover and support as and when required.

Responsible for ensuring the Admin team’s workloads are completed within agreed timescales on a day to day basis, distributing work to cover absences effectively.

Maintain good patient rapport, including being sensitive to the patient or carers communication needs.

Work constructively and flexibly with people from different cultures and backgrounds.

Work with all appropriate agencies and colleagues for the exchange of information and to ensure comprehensive management of the client.

Communicate effectively with profoundly deaf people including those who rely on sign language and patients requiring language interpreters.

Liaise with external suppliers of equipment and devices to optimise service delivery and patient management.

Dealing with and acting on telephone enquiries from patients, staff and other Professionals, where there may be language or communication difficulties or cultural differences.

Liaise and communicate with Audiologists and secretarial staff to ensure the smooth operation of clinics.

Provide non clinical advice and information to patients and relatives, staff and other professionals in person, email or on the telephone, where there may be language or communication difficulties or cultural differences.

Deputise where appropriate for Audiology Managers/Team Leads

Ensure the referral pathways are adhered to within the service area

Responsible for liaising with Clinicians to ensure referrals received for triage are dealt with and returned in accordance with the Patient Access Policy and Local triage standard operating procedure.

Participate in the delivery of the Hearing Services 5 year development plan.

Complete administrative duties related to clinical activity and general administrative duties in a timely manner. This includes accessing and updating information to Trust and departmental information systems including AuditBase, PAS and Clinical Web Portal. This will involve close liaison with the admin team, medical staff and other members of the multi-disciplinary team.


Secretarial/Administrative

Provide a full and efficient administrative service to the department whilst adhering to user guidelines and agreed administrative processes.

Undertake administrative duties including word processing, as appropriate.

Organise team meetings and departmental governance meeting, ensuring efficient notification to team members of agenda’s, minutes, attachments and action logs.

Use appropriate departmental/Trust software to assist with the overall running of the department for example staff rostering & annual leave, word processing, spreadsheets, web portal, Prime Text etc.

Use computerised and manual systems, from data recorded; undertake analysis of these systems to deduce appropriate information i.e. specific waiting lists, number of patients on lists, information to finance and or other organisations.

Collect all relevant information, for example concerning complaints and compliments and submit on a monthly basis to conform to the complaints process.


Clinical Governance

Contribute to the Trust’s, Directorate’s and Team’s clinical governance arrangements, assist with and maintain audit systems and quality agenda

Adhere to clinical governance processes within the service area.

Contribute to Health and Safety as directed by senior staff, particularly to include cleanliness and room organisation

Apply national guidelines/legislation relating to own area of work and propose changes which may affect other areas of the service

Ensure that up to date written and electronic records and activity data are maintained in accordance with professional and Trust standards and assist in providing reports as appropriate

Actively participate when required in Working Groups

Be aware of the Trust’s emergency planning processes and follow such processes as necessary, in the event of an unexpected incident

Be familiar with and adhere to the policies and procedures of the Trust

Ensure that all work meets local standards on quality, security, confidentiality


Financial Management

Overall responsibility for petty cash, ordering and maintenance of office supplies, stationery and office equipment, hearing aids and accessories, delegating to secretaries and office managers as necessary. Responsible for signing timesheets.

Responsible for ensuring a robust stock and non-stock ordering and tracking process in conjunction with the office managers

Maintain hearing aid and equipment stock and supplies in own service area, ordering appropriate stock and ensuring safe use of equipment by other team members.

Support the Audiology Service Manager to ensure accurate activity and financial planning of services

Raise non stock/works/contract orders and requisitions as and when necessary and receive goods as per standard trust operating procedures.

Organise invoicing for lost aids and ensure lost aid policy is followed at all times.


This advert closes on Wednesday 1 May 2024