Total 543 Manager Full-time job vacancies in exeter devon ex1 1nj

Acorn by Synergie is currently recruiting for an Customer Account Manager to work Monday to Friday 08.30-5pm and every other Saturday until 12.00.

We are seeking an individual with a strong background in customer care, whether that be through sales, retail background, account management , or hospitality.

The applicant must be reliable, enthusiastic, and willing to go that extra mile! This is a newly-created role.

You will be trained and supported by other long term individuals within the business.

Responsibilities of the role will include after training:

* Dealing confidently with clients both face-to-face and over the phone, handling enquiries and quotations
* Cultivating and maintaining excellent relationships, with all around you
* Handling referrals, inbound enquiries and ensuring you maximise customer spend by doing what's right for the customer but mentioning add-ons
* Working on commercial projects as a team

Role requirements:

* Customer-focused
* We are looking for someone with a real "can-do" attitude, we will give you all the training and development you require
* Demonstrate strong communication skills and an enthusiastic sales ability to up-sell or cross-sell
* Ambitious growth plans, so prospects for career progression are excellent and your contribution will be fully acknowledged and rewarded

You may currently be working in a customer care role and are now looking for a new career.

Workshops, coaching and will support you through industry qualifications.

Monday - Friday and every other Saturday morning 9am - 12.00 position available.



Rewards:

We believe that great work and dedication should be rewarded, that's why our client offers:

* 22 days holiday, increasing to 27 days through service (plus bank holidays)
* Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by the company
* Excellent training and development schemes with accelerated career progression
* Company funded CII professional qualification
* Enhanced maternity & paternity policies
* Cycle to work loan scheme available to all employees
* Discount on gym membership across the UK - national and local gyms included
* Access to hundreds of high-street retailer discounts through our reward and recognition platform
* Employee Assistance Programme (EAP) to support employees outside of work
* The above details just a handful of the benefits available to all employees.

Hours: Monday to Friday, 8:30am - 5pm, and two in four Saturday mornings until 12:00pm
Salary: £25,000-£27,000

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Acorn by Synergie is currently looking for an Account Advisor with a strong background in retail, or hospitality, or customer care with an opportunity to gain and on the job degree.

Our client has ambitious growth plans, so prospects for career progression are excellent, and your contribution will be fully acknowledged and rewarded.

In this role, you will be trained from scratch to become a fully-qualified account Manager working Monday - Friday and every other Saturday until 12.00


Responsibilities:

* Dealing confidently with clients both face-to-face and over the phone
* Cultivating and maintaining excellent relationships
* Handling referrals, inbound enquiries and ensuring you maximise customer spend by doing what's right for the customer


Requirements:

* Customer-focused
* You'll have a real can-do attitude, as you'll be helping to grow the client's arm of the business from the ground up
* Demonstrate strong communication skills and an enthusiastic sales ability


Required skills / experience:

* Customer service
* Sales

Salary: £25,000 - £28,000 per annum


For more information on this job role, please get in touch with Kristy Moore at Acorn by Synergie 07540321182

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Acorn has an exciting opportunity as a customer-focused individual with a real can-do attitude to join a company in Exeter as a Customer Account Manager, no previous experience required.

This is a chance to gain an on-the-job degree, with no experience needed!

Monday - Friday and every other Saturday morning 9am - 12.00 position available.


Requirements:

* As a Customer Account Manager You will enjoy having conversations with people, listening and building relationships as it's important that you really get to know the clients of this business and understand their requirements.
* Full training is given of up to six weeks to ensure you are fully supported y the team and wider organisation
* You have awesome problem-solving skills - all of the clients are totally unique, so you need to come up with tailor made solutions. They don't have a "one size fits all" approach
* You may currently be working in a customer care role and are now looking for a career.
* You don't require any previous experience as the client offers on-site training,
workshops, coaching and will support you through industry qualifications.
* You will have a passion and entrepreneurial mindset. Many of the client's most successful business opportunities have come from team members with a passion for the subject



Rewards:

We believe that great work and dedication should be rewarded, that's why our client offers:

* 22 days holiday, increasing to 27 days through service (plus bank holidays)
* Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by the company
* Excellent training and development schemes with accelerated career progression
* Company funded CII professional qualification
* Enhanced maternity & paternity policies
* Cycle to work loan scheme available to all employees
* Discount on gym membership across the UK - national and local gyms included
* Access to hundreds of high-street retailer discounts through our reward and recognition platform
* Employee Assistance Programme (EAP) to support employees outside of work
* The above details just a handful of the benefits available to all employees.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Join our team at Devon Cliffs on the East coast of Devon just a short distance from Exmouth at Sandy Bay.

Sandy Bay, Exmouth, Devon EX8 5BT GBR

Job DetailsPosition: Guest Experience Manager   
Type: Full-Time / Permanent   
Bonus: Up to 10% Annual Bonus   

Join our One Great Team here at Haven as a Guest Experience Manager, where you’ll play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment! 

In this role, you'll be at the heart of an energetic Guest & Owner Experience team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest and owner experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.   

Key Responsibilities   
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.    
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.    
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.    
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.    
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.    
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.    
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.    

Requirements    
- Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service. 
- Strong leadership and communication skills.   
- Ability to work in a fast-paced environment while maintaining attention to detail.   
- Exceptional customer service and problem-solving abilities.   
- Knowledge of health and safety regulations.   
- Strong organisational and multitasking skills.   
- Experience in budgeting and financial management.   
- Flexibility to work evenings, weekends, and holidays.   

What We Offer   
- Attractive salary plus annual bonus opportunity.    
- On-site accommodation, subject to availability and T&Cs.   
- An inclusive, supportive work environment.   
- Comprehensive training and ongoing support.   
- Career development opportunities, including fully funded qualifications.   
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!   

How to Apply   
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.   

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk   

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

QA Manager (22648 / 617) Exeter, Devon

Exeter, Devon

Commutable from Exeter, Newton Abbott, Crediton, Tiverton, Exmouth, Seaton

I am working with a leader in the food manufacturing industry, who are looking for a QA Manager to join their growing team. The successful candidate will have experience working within a food manufacturing environment with knowledge of working to Global food standards.

Don't let this chance pass you by-apply today and take the first step towards an exciting new chapter in your career!

• Shift: - Days (Monday to Friday)
• Salary: - £40,000 - £45,000
• 25 days + Bank Holiday
• Death in service 2x Salary

Role & Responsibilities:

• Oversee the daily operations of the Quality Management System
• Conduct supplier audits
• Enhance and implement HACCP systems
• Coordinate with all departments on project improvement initiatives
• Leading factory external audits

Requirements:

• Ideally, 5 years of experience in management (QA Manager or QC Manager)
• Strong leadership and people management abilities
• Background in FMCG, food or beverage manufacturing
• Expertise in microbiological and chemical testing
• HNC/HND/Degree qualification
• Strong understanding of HACCP principles

Shifts & Benefits Package:

• Shift: - Days role - Monday to Friday
• Salary: - £40,000 - £45,000 + benefits
• Pension
• 25 Days plus stat Holidays
• £40,000 - £45,000

Job Reference No: 22648 / 617

Suitable candidates should apply immediately by calling our Managing Consultant for this vacancy - Ashley Reynolds

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About the Role:
We are seeking a talented and experienced Food & Beverage Manager to lead the food and beverage operations at one of the UK’s most iconic destinations.

This is a unique opportunity to join a team dedicated to delivering exceptional service in a stunning, historic location. As Food & Beverage Manager, you will play a key role in overseeing all aspects of the operation, ensuring outstanding service standards, and maintaining an exceptional guest experience across multiple outlets.



Key Responsibilities:

Leadership & Management: Manage and motivate a team of chefs, waitstaff, and bar personnel, ensuring high performance and a positive, collaborative atmosphere.
Operational Excellence: Oversee the daily operations of food and beverage service, ensuring smooth, efficient, and high-quality service in all areas, including the restaurant, bar, and event spaces.
Quality Control: Maintain the highest standards of food quality, presentation, and service, ensuring every guest has a memorable experience.
Budget & Stock Management: Oversee budgets, manage stock levels, and ensure cost-effective ordering and supplier relationships, while driving sustainability and reducing waste.
Guest Experience: Lead by example to deliver exceptional guest service, ensuring a personalised experience for all guests.
Event Coordination: Work closely with event coordinators to deliver top-notch food and beverage services for private events, weddings, and special occasions.



What We Are Looking For:

Proven experience as a Food & Beverage Manager or in a senior role within a high-end hotel, restaurant, or hospitality setting.
Strong leadership abilities, with a track record of managing, motivating, and developing teams to deliver outstanding results.
A passion for food and beverage with a keen eye for detail and a commitment to excellence in service.
Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues at all levels.
Experience in budget management, stock control, and understanding of cost-effective practices in the F&B sector.
A proactive, hands-on approach with the ability to manage a fast-paced, dynamic environment.
Previous experience in a luxury or prestigious setting is highly desirable but not essential.



What We Offer:

Competitive salary of £40,000 - £45,000 per annum, depending on experience.
Opportunity to work in a world-class, picturesque location.
Career development and training opportunities within an established and growing hospitality brand.
Employee benefits, including meals on duty and uniform provided.



If you are an experienced Food & Beverage Manager with a passion for exceptional service and leadership, we’d love to hear from you. Join a team that is committed to creating memorable experiences for every guest.

Live in available

About the Role:
We are seeking a passionate and experienced Pub Manager to lead a busy, vibrant establishment that values exceptional customer service, a welcoming atmosphere, and a strong community focus. This is an exciting opportunity for someone who thrives in a hands-on, dynamic environment and is committed to delivering a high standard of hospitality every day.

Key Responsibilities:

Lead and motivate a dedicated team of staff, ensuring excellent service and creating a positive work environment.
Oversee all aspects of day-to-day operations, including staffing, inventory management, ordering, and financial oversight.
Maintain a high standard of cleanliness, food quality, and drink offerings.
Drive business performance through innovative marketing and event initiatives.
Ensure compliance with all health and safety regulations, as well as licensing laws.
Build and maintain strong relationships with customers, local suppliers, and the surrounding community.
Manage budgets, monitor financial performance, and implement cost control measures to achieve profit targets.
What We’re Looking For:

Proven experience in a managerial role within the hospitality industry, preferably in a pub or similar setting.
Strong leadership skills with the ability to inspire and develop a team.
A passion for delivering outstanding customer service and creating memorable guest experiences.
Excellent communication and interpersonal skills.
Sound knowledge of financial management, stock control, and business operations.
Ability to work under pressure and handle a fast-paced environment.
A flexible and hands-on approach to work.
What We Offer:

Competitive salary in the range of £33,000 to £35,000 per year, depending on experience.
Opportunities for career progression and personal development.
A supportive and inclusive team environment.
A chance to make a real impact in a highly regarded, unique venue.
If you have a proven track record in pub management and a passion for hospitality, we’d love to hear from you. Apply today to join our exciting team and be part of something special!

To Apply:
Please submit your CV and a covering letter outlining your experience and why you would be a great fit for the role.

Assistant Transport Manager

Cullompton Chilled Operations

Potential earnings up to £38,000pa, depending on your experience!!

Apply Now!

The position involves:

• Assist in developing and implementing a comprehensive transport strategy aligning with company objectives, focusing on cost efficiency, sustainability, and customer satisfaction.
• Supervise a team of approximately 50, including Drivers and Office Staff.
• Support coordination and management of all freight transportation activities, ensuring timely deliveries and effective route planning.
• Stay updated on industry regulations, transportation laws, and environmental standards, ensuring compliance within operations.
• Identify cost-saving opportunities while maintaining service quality through continuous analysis of transportation expenses and implementation of efficient practices.
• Assist in establishing KPIs for the transportation department, tracking metrics, and reporting performance to senior management.
• Contribute to implementing risk management strategies to address transportation challenges and develop contingency plans.
• Evaluate and recommend transportation management systems and relevant technologies to enhance processes and efficiency.
• Support the introduction and oversight of sustainable transportation practices to minimize the environmental impact.
• Assist in leading and motivating the transportation team, providing guidance, coaching, and fostering a positive work environment to achieve departmental goals.
• Attend customer reviews and produce required statistics for meetings.
• Conduct regular 1-2-1 meetings with direct reports.
• Assist in conducting annual PDR interviews with direct reports.

Essential Skills required:

• Have a good understanding of legal compliance, driver's hours and WTD's.
• Track record of leading successful change.
• Strong evidence of management skills and making key business decisions.
• Capability to advise and motivate team to deliver results for the business.
• Ability to present to Senior Key contacts within the business and to external customers.
• Have excellent communication skills both verbal and written.
• Excellent communication and stakeholder engagement skills.
• IT literate including MS Office. Strong analytic ability in review data and reports.

Desirable Skills required:

• Previous experience of working within the FMCG transport industry, specifically chilled supply chain. - Desirable
• Proven experience in customer relationship management.
• Have managed financial budgets and annual Profit and Loss responsibility.
• Hold international or national CPC qualification and previous Transport Management experience. (CPC training provided for the right candidate)

Why Gregory Distribution?

• Salary of between £36,500pa and £38,000pa, depending on experience.
• Hours of work: Monday to Friday, 08:30hrs to 17:00hrs.
• Additional holiday purchasing scheme*
• Retail discounts with Hapi*
• Retail Trust Wellbeing Support*
• Opportunity to develop your career within an expanding business.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme*
• Christmas Savings Club*
• Black Circle Tyre discount*
• Leading industry qualifications*
• This vacancy is not entitled to the employee referral scheme.
• Free Uniform.
• Strong culture of teamwork.

So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy.

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.

Interested applicants for the Assistant Transport Manager position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.

External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted.

Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you.

*Subject to terms and conditions

Join our team at Devon Cliffs on the East coast of Devon just a short distance from Exmouth at Sandy Bay.

Sandy Bay, Exmouth, Devon EX8 5BT GBR

Job DetailsCome and join our One Great Team here at Haven as a Restaurant Manager!

As part of our full time, permanent Food & Beverage Leadership Team, you will… 

- Oversee the day-to-day front of house operation of the Parks main Restaurant, following standard operating procedures ensuring a safe and secure environment for all
- Deliver our performance targets against budget, manage stock, margin and cost control
- Complete relevant administrative tasks including team Rota’s, Safety and Legislative compliance checks
- Drive continuous improvement, provide solutions to issues and set goals for growth
- Lead and coach the team ensuring they work productively and develop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications 
You may already be a Restaurant Manager, General Manager or Duty Manager which is great. Or maybe you’re an experienced Assistant Manager or Deputy Manager looking for the next step! All we are looking for is…

- Proven experience leading large teams in a Food & Beverage or similar environment
- Experience in managing operations, performance, resources and cost control
- Can confidently deal with Guest concerns and resolve problems
- Excellent communication, organisational and leadership skills
- Strong decision-making ability
- Understanding of ‘Back of House’ as well as ‘Front of House’ Restaurant operations

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Team Leader vacancy at GAIL's Maida Vale!

If leading a team to success makes you smile and puts a spring in your step, then please read on!

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role model. With no day being the same, you must be organised and **clear talking** to maximise your teams’ potential and to deliver our products to a high standard.

As appreciation for being a Team Leader with **great execution** and effective leadership, we will treat you to amazing benefits including:

- Free food and drink when working
- 50% off food and drink when not working
- Pension Scheme
- Discounts and Savings from high-street retailers and restaurants
- 24 hour GP service
- Cycle to work scheme
- Twice yearly pay review
- Development programmes for you to RISE with GAIL’s

Apprenticeships available alongside this role including ‘**Retailer Team Member Level 2**’

Radiology Manager

Plymouth Hospital | Radiology | Permanent contract | Full time

Up to £57,000 per annum, depending on experience

37.5 hours per week

We're the UK's largest Healthcare Charity and this is an exciting time for our national Diagnostic Imaging service. We've invested in state-of-the-art equipment and now we're ready to drive the standard in patient care like never before - and it starts with you.

As a Radiology Manager at our Plymouth Hospital, you've worked in a similar role and you bring the relevant knowledge and qualifications. You're also HPC registered and an excellent manager of people, with a real passion for developing your team to its full potential. And you'll really relish this opportunity to help shape the future.

As a Radiology Manager, you will:

• Make an impact at an exciting time

• Champion, lead and inspire your own team to provide exceptional services to patients

• Enjoy a relaxed and comfortable environment with excellent facilities and a real family atmosphere

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From advice on your financial and emotional wellbeing to private healthcare, gym membership and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health Plymouth Hospital.

The Nuffield Health Plymouth Hospital is situated next to the Nuffield Health Devonshire Gym, in Derriford, Plymouth and we have been part of the Plymouth community since 1971. We have 3 main theatres - 2 laminar flow and 1 digital, a fully JAG accredited endoscopy suite, a 35-bedded ward with one 4 bedded bay and one 2 bedded bay. Our outpatients department has 12 consulting rooms with a dedicated ophthalmology suite and ENT service.

We carry out treatment under a range of specialities including Orthopaedics, Plastic Surgery and Neurosurgery. We recently were rated in the top 50 hospitals in the country for our total hip replacement patient outcomes.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Devon and Somerset Fire and Rescue Service are looking for an experienced Digital Transformation Manager as part of our newly formed Business Relationship team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46731 - ££49764 per annum. The role is office based, but there is the availability of some flexible / home working, which can be discussed and agreed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department as a Digital Transformation Manager supporting our new Digital Business Relationship function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.

This position will be responsible for the coordination of digital transformation, managing the implementation of new applications, as well as the lifecycle of several existing key applications within the Service catalogue. This will include budget planning, and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer first approach to service delivery as well as working with external vendors to manage relationships and ensure the continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements.

What we are looking for in the ideal candidate:

Relevant experience in a similar role, driving digital transformation.
The ability to understand business needs and processes.
To facilitate and coordinate digital transformation changes within the Service, managing internal requests for change, consulting with key stakeholders and delivering within agreed timescales.
A strong customer focus, demonstrated by:
A commitment to continuous improvement by seeking user feedback and using it to refine processes and enhance the user experience.
The ability to actively listen to user concerns, empathise with their challenges, and proactively identify and address their needs.
The ability to build strong, long-term relationships with customers and stakeholders.
Proven ability to manage and prioritise workloads.
Excellent communication and interpersonal skills
Maintain a good working knowledge across a broad range of ICT disciplines.
To be proactive and take a lead role when required.
Possess Superior analytical, evaluative, and problem-solving abilities.
The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed, and utilised refine processes and enhance the customer experience.
Produce documentation as required, including service level agreements and the drafting and updating of support documentation, Service policies and procedures.

If you have any queries or would like to speak to someone and find out about the role, please contact Gavin Beard via email at gbeard@dsfire.gov.uk

Closing Date: 2359hrs Sunday 1 December 2024.

If you feel you have the skills and experience to become our ICT Service Manager please click 'apply' today, we would love to hear from you.

The successful candidate, by commencement of employment, must have the right to work in the UK.

How to apply:
You will be required to complete an application form and submit a document providing evidence of how you meet the following essential criteria taken from the job description and person specification.

To help you complete this part of the application form please find attached below the word document "Digital Transformation Manager - essential criteria for application". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.

Please note the evidence submitted in relation to the above criteria should not exceed 2000 words in total.

Evidence submitted in relation to the above essential criteria will be used to shortlist any applications received.

Our values
We are committed to the safeguarding of children and vulnerable adults, and all employees must share this commitment and adhere to the Service's Safeguarding Policy and Procedure.

Fire and Rescue Authority roles are listed under Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

Job Advert

Are you an energetic leader with passion and experience in improving operations and driving efficient service delivery? Join
Citizens Advice Torridge, North, Mid & West Devon (CA TNMWD) as our Operations Manager where you will play a pivotal role in
shaping the future of our organisation. In this position, you will oversee the day-to-day operations, ensuring that our business
processes are streamlined, efficient and aligned with and business plan and the twin aims of the charity – providing quality
advice and policy research and campaigns. As a member of the leadership team you will help build the annual business plan and then
lead the whole operational function at CA TNMWD, implementing innovative solutions and fostering a culture of engagement and high
performance. If you thrive in a changing and challenging environment and are excited by enhancing operational excellence, we want
to hear from you! We have offices across the Devon region in Bideford, Barnstaple, Okehampton, Tiverton and Tavistock and the role
requires travel between all of the offices but you can base yourself in any of our offices.




Note: We are recruiting for this role on an ongoing basis, we reserve the right to close down the job advert when the position is
successfully filled.







Main purpose of the job

* Accountable for the overall service delivery
* Maintain operational excellence, optimising performance and quality standards and driving improvements across the organisation
in line with the business plan.
* Active member of the Leadership Team to embed and develop the business plan.
* Manage the organisations premises on a day-to-day basis.
* IT, premises and Health and Safety Lead







Expectations




Operations delivery




* Oversee the day-to-day operations of the organisation ensuring the business processes run efficiently in line with the twin
aims of the charity.
* Manage Quality of Advice standards through Quality Assurance processes, including accreditations.
* Establish key performance indicators (KPIs) and monitor performance against targets.
* Ensure targets and performance outcomes are set, implemented and monitored working alongside the leadership team.
* Continually review effectiveness of delivery and recommend changes as required.
* Take a strategic view of services provided and work with Senior Team leader to implement.
* Advise CEO on service delivery issues.
* Alongside the leadership team, support the planning and delivery workstreams and manage change to ensure the effective
integration of new and existing services.
* Review and drive enhancement of the IT systems as the organisation IT lead in line with the organisational requirements /
needs.
* Ensure that appropriate systems are developed and maintained.
* Work with the Senior Team Leader to ensure successful and timely delivery of workforce learning and development.
* Oversee the Health and Safety procedures and ensure that the charity’s health and safety obligations are adhered to.
* Ensure all policies and procedures are adhered to.
* Analyse and interpret data to identify trends and make data-driven decisions.
* Manage safeguarding concerns and escalate to the Safeguarding Lead where necessary.
* Coordinate and manage the premises across the 4 districts.
* Manage publicity materials according to brand guidelines in relation to service delivery.







Leadership and management




* Line management responsibilities for the Senior Team Leader and the Operations Support Officer.
* Work closely and regularly with the Senior Team Leader to ensure effective operations delivery.
* Foster a culture of effective performance management and development of staff and volunteers through regular one to one
meetings with the Senior Team Leader, appraisals and local office team meetings.
* Work alongside the HR and L&D Manager to ensure effective workforce and succession planning.
* Create a positive working environment in which equality and diversity are well managed.
* Promote dignity at work so that staff and volunteers can do their best and feel valued.
* Foster a coaching and mentoring working environment.
* Plan and allocate future work and with the Senior Team Leader monitor absences, achievement of deadlines and support staff and
volunteers as appropriate.

* Advise CEO and HR and L&D Manager of issues and assist with ongoing monitoring and support to address areas of
underperformance.
* Support the appraisal process and learning and development.
* Work with the HR and L&D Manager to assist with recruitment and development of volunteers and staff.
* Attend regular meetings as required

* Consult, where necessary, with other local Citizens Advice offices to share and develop best practice at CA TNMWD.







Learning and Development




* Identify and implement own and staff learning and development
* Support the HR and L&D team with training activities as required







Other duties and responsibilities




* Managing budgets accordingly as directed.
* Interviewing and selection.
* Manage office coordination and oversee implementation of office moves as required.
* Promote the aims, policies, and membership requirements of the Citizens Advice service
* Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the
service







PERSON SPECIFICATION




Essential:




* Experience in leadership and team management.
* Proven ability to manage at an operational level including the ability to recruit, develop and motivate staff and volunteers.
* Excellent communication and analytical skills.
* Ability to work under pressure and to KPI’s.
* Proficient in Microsoft Office 365.
* Have a driving licence and access to a vehicle.
* Right to work in the UK.
* Ability to identify and mitigate against operational risks.
* Be flexible in ability to travel as required for site visits, meetings and training.
* Demonstrate commitment to work within the aims, principles and policies of the Citizens Advice service.
* Work collaboratively with leadership team to drive effective service delivery.
* Commitment to ongoing Continuous Professional Development (CPD).







Desirable




* Degree level or equivalent experience in operational management, business administration, project management or related field.
* Experience in the charitable/third sector.
* Leadership and Management accredited qualification.
* Ability to monitor and maintain database and client management systems and procedures.

* Previous safeguarding experience.

Field Team Leader (Insurance)

Location: Willand / Cullompton or Truro, UK

£35,000 - £40,000 per annum dependent on skills and experience

Are you a people manager with a good knowledge and passion for the insurance industry and/or farming and agriculture? Do you excel at mentoring, coaching, and managing people? Are you driven by business strategy and achieving goals? If so, we have an exciting opportunity for you!

Acorn by Synergie is currently seeking a dynamic and experienced Field Team Leader to join their client's team, based in either Willand or Truro. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. This role requires someone with a strong understanding of business strategy, brand, objectives, and priorities, as well as exceptional skills in sales, negotiation, organisation, and planning.

In this role, you will use your excellent mentoring and coaching skills to support and develop your team. You will be responsible for setting and monitoring targets, providing feedback and support to team members, and motivating them to achieve their full potential. You will also play a crucial role in driving the team towards achieving business objectives and priorities, while ensuring that the brand standards are maintained.

The ideal candidate for this role will have a proven track record as a successful team leader, preferably in the insurance industry. You must have a strong understanding of business strategy and be able to align your team's efforts with the company's overall objectives. Your sales and negotiation skills must be top-notch, as you will be responsible for driving business growth and ensuring that targets are met. Additionally, you must possess excellent organisational and planning skills to ensure the smooth day-to-day operations of your team.

At our company, we value teamwork, collaboration, and a supportive work environment. As a Field Team Leader, you will have the opportunity to work alongside a dynamic team of insurance professionals who are dedicated to providing our clients with excellent service. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.

So, if you're ready to take on a new challenge and lead a team to success, we want to hear from you! Apply today and join our growing team of insurance experts.

Responsibilities:

- Act as a mentor and coach for a team of Insurance Advisors working in the field.
- Set and monitor targets for individual team members, and motivate them to achieve their sales goals.
- Provide regular feedback and support to team members to help them improve their performance.
- Ensure that the team is aligned with the company's business strategy, brand, objectives, and priorities.

If you believe you have the skills and experience to offer this position, please could you apply or send your CV to coral.jenkins@acornpeople.com

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Other information

This is a Mott MacDonald Bentley role, employed by Mott MacDonald. Mott MacDonald Bentley is a joint venture business, established in 1999 between civil engineering contractor JN Bentley and global management consultancy, Mott MacDonald.
Mott MacDonald Bentley offers fully integrated design and build services to its clients, combining the contracting expertise of JN Bentley and the design specialisms of Mott MacDonald.
This role is employed by Mott MacDonald but will involve working across the joint venture business, both with Mott MacDonald and JN Bentley colleagues.

About Mott MacDonald Mott MacDonald is a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs. Our values: progress, respect, integrity, drive, excellence.

We believe that because we care about what we do, we do things better. We know that our people are our most valuable asset, so we are dedicated to investing in them, through our comprehensive training and development schemes, exposure to the wider design and build business and endless opportunities.
We are committed to creating a workplace where our people are safe, have a voice, can reach their full potential, and everyone shares in the rewards.
You’ll have the opportunity to contribute to projects that benefit our communities – from helping to secure water supplies for future generations to protecting homes and businesses from flood risk – our projects make a real difference.

Diversity, Equity & Inclusion A Mott MacDonald Bentley we welcome applications from all sectors of the community. We are dedicated to building a diverse workplace where everyone feels included, has the opportunity to thrive, and is treated with respect.
Even if you don’t meet every requirement for this role but are excited about the opportunity, we encourage you to apply. Find out more about our approach to Diversity, Equity & Inclusion here: https://www.mottmacbentley.co.uk/people.
We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please call 01756 691572 or email recruitment@jnbentley.co.uk to discuss any such adjustments that we can make. You can read more about our Equal Opportunities Policy here: Equality, diversity and inclusion
- Mott MacDonald
Agile working We are committed to providing a flexible and agile working environment that supports both our employees and the needs of the business.
#LI-MMB

“The business is always looking for opportunities to grow and increase turnover/margins. This provides development opportunities for people across all areas and disciplines”

Do you have an appetite for delivering high-quality design and build civil engineering projects on time and within budget, utilising your experience and quality to lead the team?  

Are you experienced in delivering Civil engineering projects? 

If so, we have an exciting opportunity for you! 

Mott MacDonald Bentley have recently been successful in securing a long-term framework agreement with South West Water and have an opportunity for a Project Leader to join our newly established team. 

Discover the role of a Project Leader from our perspective: 

https://www.mottmac.com/careers/project-leaders 

You will be; 

Leading the design of clean water and non-infrastructure projects through the outline and detailed design, construction, commissioning, and handover.  

Coordinating the project team including Civil, Electrical, Mechanical and Process designers and ensure designs are completed on programme, within budget, and to the quality defined by each framework and industry specifications.  

Work as part of a “project triangle” alongside a Site Manager and Quantity Surveyor to ensure that technical, constructability and commercial aspects of project delivery are considered throughout

If the above role isn’t for you, we are building a large team across the Southwest, so would be very interested to hear from you. Operational, Commercial and Support are all areas we are looking to grow, get in touch and can have a conversation around other positions available within the framework.

What we can offer you:  

- Matching pension contributions up to 7%
- Agile working
- Professional subscription  
- Culture
- “Good people (emphasis on people not professionals), good pay and a very adaptive organisation (adaptive to changes in the world i.e. climate change and cost of living changes)”  


Other information

This is a Mott MacDonald Bentley role, employed by Mott MacDonald.Mott MacDonald Bentley is a joint venture business, established in 1999 between civil engineering contractor JN Bentley and global management consultancy, Mott MacDonald.
Mott MacDonald Bentley offers fully integrated design and build services to its clients, combining the contracting expertise of JN Bentley and the design specialisms of Mott MacDonald.
This role is employed by Mott MacDonald but will involve working across the joint venture business, both with Mott MacDonald and JN Bentley colleagues.

Proud member of the Disability Confident employer scheme