Total 8 job vacancies in Bletchley, Buckinghamshire, MK2 3HQ

• Job Title: Complaint Intake Analyst - Spanish and German Speaking
• Location: Marlow (hybrid three days in office with two from home)
• Contract: 12 months
• Salary: £28k per annum
• Hours: Monday - Friday 5 hours per week

Job Description

We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the role, you will be working to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.

Key Responsibilities

• Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
• Communicate and cooperate with customers and distributors involved in the reported complaints
• Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
• Supports more complex complaints that are escalated
• Serve as a Subject Matter Expert for a designated product(s) within the team when required
• Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
• Where applicable, partner with affiliate CQA for translation or communication support when needed
• Support management with any documentation or SOP reviews when needed
• Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
• Support management with any projects / process improvement initiatives
• Support management during audits and inspections
• Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
• Where applicable, translate vigilance reports into local language for submission to MOH

Qualifications and Skills

Qualifications and Skills:

• High school diploma or equivalent required. College or a 2-year associate degree is preferred
• Must be able to communicate clearly in a variety of languages including English, German and Spanish
• Experience in a Quality environment or customer service support role, preferably in a healthcare setting
• Strong attention to detail, critical thinking, and can work independently with minimal direction
• High quality customer service skills
• Ability to express ideas clearly in both written and oral communications
• Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
• Computer skills and ability to navigate through software systems
• Strong prioritization and time management skills

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

36/37 hours per week | 40 weeks per year
Required: January 2025The Post
We are looking to appoint an enthusiastic Teaching Assistant from January 2025 to assist the Pre-Prep/Early Years Teachers in creating a stimulating learning environment within which our younger pupils can grow and develop. Working in small class sizes with access to outstanding facilities and resources, you will be joining a dynamic team of experienced Teachers and Teaching Assistants. The successful candidate will be able to encourage the children to explore, and question, the world around them and to learn from their stimulating environment.
The successful candidate will ideally possess a Level 3 Early Education and/or Childcare qualification and have experience of working within an Educational/Early Years setting. Caring and enthusiastic, they will be energetic and possess the ability to enthuse our younger pupils to imagine, explore and develop. Friendly and approachable, they will be able to build outstanding relations with children, staff and the wider school community.The SchoolAshfold is an established co-educational Preparatory School for around 270 children aged 3 - 13 set in a beautiful Jacobean mansion with its own thirty-acre estate in the heart of the Buckinghamshire countryside just twenty minutes from Oxford, Thame and Aylesbury.
The school has expanded significantly over the last fifteen years and invested heavily in its infrastructure and support systems. We aim to give every child the firmest possible grounding in the core academic subjects, within a small caring family community where children both know each other and all of the staff.
Application Closing Date: 9.00am on Monday 25 November 2024We reserve the right to close the application process earlier if we receive a sufficient number of suitable applications from candidates.
Interviews: Wednesday 27 November 2024Ashfold is committed to the protections and safety of its children and the successful candidates will be subject to an Enhanced DBS check. We welcome applications regardless of age, gender, ethnicity or religion. Charity Number 272663.

Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

• Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
• Keep customers informed throughout the complaint process using the complaint management system.
• Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
• Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
• Maintain high standards in customer communications reflecting brand values.
• Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
• Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.

Qualifications & Experience

• Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.

This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!

An exciting opportunity for a permanent L&D Advisor - Facilitator. Do you thrive in an environment that values continuous learning and development? My client is seeking a commercial and experienced Learning & Development (L&D) Facilitator to join their dedicated team.About the Role:As an L&D Facilitator, you will play a pivotal role in fostering a culture of continuous learning across their residential homes. You will deliver engaging and interactive training, support home-based coaching initiativees, and collaborate with key stakeholders to ensure their colleagues have the skills and knowledge to deliver the highest standard of care to their residents. Your contribution will directly impact the professional development of our teams and improve the quality of care they provid.Key Responsibilities:

• Facilitate dynamic, interactive learning sessions that inspire and empower care staff.
• Deliver training using diverse methods, including in-person workshops, virtual sessions, and blended learning approaches.
• Create inclusive, collaborative learning environments that encourage critical thinking and skill mastery.
• Provide one-on-one and group coaching to reinforce learning and promote professional growth.
• Build supportive relationships with residential homes to understand their unique learning needs and improve care delivery.
• Support and mentor colleagues in coaching roles within residential homes.
• Conduct Training Needs Analysis to identify gaps in skills and knowledge within residential homes.
• Collaborate with the L&D Manager and L&D team to design, develop, and implement tailored learning programs.
• Utilise instructional design expertise to create engaging and effective training materials.
• Evaluate the effectiveness of learning interventions through assessments, feedback, and performance metrics.
• Use data-driven insights to continuously enhance learning and development strategies, ensuring measurable improvements.
• Implement coaching strategies.

• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays, travel required to Milton Keynes, Bedfordshire, High Wycombe, and Oxfordshire.

Benefits:
£5,000 car allowance and company mileage claim back
Pension
Private Healthcare
Discounts portal
25 days holiday + bank holidays

About You:

• You must have experience as an L&D Advisor / Specialist who has managed the end-end L&D cycle, TNA, designing, developing, and delivering training programs, both in-person and virtually.
• You must hold a training qualification.
• You must have a full clean driving licence and be happy to travel on average 4 days per week with regular overnight stays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Electrically Biased Maintenance Engineer

Aylesbury

Up to £45k

Monday - Friday Days

30 days holiday

Private Health Cover

Life Assurance

Progression Plans


We are working with a growing company in the Aylesbury area looking for an experienced electrically biased engineer to join their team to minimise downtime of process machinery on site. This role will consist of electrical and mechanical fault finding, repair and installations. This role has a fantastic range of growth opportunities within the group including further education, managerial positions and the choice to move into other departments.

Experience needed for this role:

• Previous experience in FMCG, process or manufacturing engineering
• You must hold a Level 3 or higher engineering qualification - NVQ/Apprenticeship/C&G etc.
• Have 5+ years in an engineering environment
• Have the right to work in the UK with no sponsorship required

Electrically Biased Maintenance Engineer

Aylesbury

Up to £45k

Monday - Friday Days

30 days holiday

Private Health Cover

Life Assurance

Progression Plans

Consultant: Jackson Leonard

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Wholesale Operations Specialist

Benefits : Salary starting from £24,327, company car scheme, 27 days holiday plus bank holidays, generous pension scheme and so much more!

Closing date: 27th November 2024

The Wholesale Operations Specialist will join a dynamic team within our Credit Assessment and Retailer Services Department. The main focus of the role is to manage approximately 80 manual processes and multiple automated ones across various systems. Your responsibilities will include completing time-bound critical wholesale funding processes and collaborating with colleagues in 4-eyes processes. You will handle multiple tasks daily, requiring independence and effective teamwork. The ideal candidate should thrive under pressure, having fantastic attention to detail, adapt to varying workloads and tasks, and possess strong problem-solving skills to support Dealers and stakeholders. Previous experience within Automotive Financial Services would be beneficial but not essential.

This is what your responsibilities include:

• Manage the lifecycle of approved credit facilities in line with compliance and Organisational Manual for European Banking OMEB regulations.
• Responsible for the completion of daily assigned tasks which must be completed within agreed Service Level Agreements (SLAs).
• Work collaboratively across the team to ensure that all daily tasks are completed and provide further support on outstanding tasks or help solve more complex queries.
• Support problem resolution, build in-depth product and technical knowledge across multiple systems and applications to understand how data and information is held and analyse the information to help resolve customer queries.
• Ensure transactions from VWG are received in and processed correctly by carrying out checks of all system transactions flows on a regular basis. Investigate any anomalies and take corrective action, escalating any identified systems issues to the Team Leader.

We're looking for:

• Good problem-solving skills to work across multiple products, processes, systems and stakeholder to resolve any queries.
• Thorough working knowledge of Microsoft (particularly Excel) and SAP application software.
• Strong attention to detail with a focus on quality.
• Ability to work independently and work across multiple products, processes, systems and stakeholder in order find solutions to queries that may span multiple processes.
• Strong analytical problem-solving skills with the ability to clearly define and investigate complex business process issues with an ability to identify possible resolutions.
• Organised and able to work flexibly and effectively under pressure in order to meet deadlines.
• Ability to demonstrate systematic thought process with a Methodical and disciplined approach to work.
• Self-motivated strong team player, motivated by new challenges and uses own initiative.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Are you a passionate and dedicated pharmacy professional looking to lead a dynamic and forward-thinking team? Look no further!

We are currently seeking a dedicated and highly skilled Non Pharmacist Manager to join our team. As a manager, you will play a vital role in improving the health and well-being of our patients through your leadership and customer-centric approach. This is a unique opportunity for an individual who is motivated to expand their skillset and advance their career while making a real difference in the lives of others. We are seeking a hands-on individual who possesses strong leadership abilities and is committed to building strong relationships with customers and providing a range of services in a busy community pharmacy setting.

We offer a supportive and collaborative work environment, as well as ongoing training and development opportunities. If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity.

Total Working Hours: 30hrs
Working Pattern: Mon, Tue, Thur, Fri 9-1 and 2-5:30
Rate of Pay: ROP plus £1.44 Supplement

Branch Name: Meadow Way
Branch Address:

Meadow Way, Aylesbury, Bucks, HP20 1XB

About our company
At Rowlands, we strive for excellence in everything we do, and put our customers' needs at the forefront of our priorities. Our network of over 400 community pharmacies work tirelessly to support the health and well-being of our communities, every day. By providing accessible and comprehensive health services, we strive to empower individuals to lead longer, healthier, and happier lives. We take great pride in the positive impact we make in the communities we serve.

As the Pharmacy Manager, you will be responsible for overseeing the daily operations of the pharmacy, including managing the team, ensuring that all necessary tasks are completed efficiently, and implementing new initiatives to drive business growth. You will also have a key role in promoting and delivering services within the team and providing a great customer experience within the pharmacy.

We are looking for a candidate with a proven track record in community pharmacy management and a commitment to staying up-to-date with industry trends and developments. You should also have a positive attitude and embrace change, as well as a passion for providing outstanding patient care and healthcare in your local community.

In return, we offer a competitive salary package, excellent development and career opportunities, and a Choices-benefits program. We also have long service awards for our team members. If you are a highly qualified and experienced pharmacy professional with a commitment to building an award-winning healthcare team, we encourage you to apply for this exciting opportunity.

INDRL

Our Hedgerows nursery is in Netherfield (3 miles from Central Milton Keynes), within the Hedgerows Children Centre. The children at the nursery have an amazing time exploring their local community and taking part in forest school.

We have a Nursery Assistant role available, no qualifications are required for this role - just a passion to work with children. The role is a maternity cover role for 12 months. The role may lead to other full time roles depending on availability

We’re proud to be one of the leading childcare providers in Milton Keynes, Northampton and Bedford with over 25 years’ experience who specialise in nature pedagogy and promoting the professional development of our employees. We are really proud to have recently been awarded a Top 20 DayNurseries group award.

You will be rewarded with a competitive salary, great training and progression opportunities, enhanced pension contributions, and 65% childcare discount. As a not-for-profit organisation, Acorn always puts the needs of the children first, meaning you will be working for a business that cares about more than just profit.

The position is full time working 40 hours per week (you would be required to do a variety of early and late shifts , early shifts can start as early as 7.15am and the late shifts close is 6.15pm). We very much welcome candidates that are looking to progress their personal career development . The ideal candidate will be passionate, motivated and enthusiastic about outdoor learning and creative play. as well as a good working knowledge and practice of the EYFS and safeguarding procedures. Experience working in an Early Years environment essential (previous experience leading a pre school room desireable)

• Provide a high standard of physical, emotional, social and intellectual care for children placed in the nursery

• Work as part of a team in order to provide an enabling environment in which all individual children can play, develop and learn.

• Build and maintain strong partnerships working with parents/carers to enable children’s needs to be met

• Give support to other colleagues within the nursery

• Ensure the effective implementation of the nursery’s daily routine

• To deputise for either the manager or deputy as required and to support them in motivating and developing the team and by taking on specific responsibilities

• Provide a positive role model to ensure the Company’s values are maintained

Successful applications will need to provide ‘right to work in the UK’ documentation and undertake a DBS check.

Acorn Childcare is committed to safeguarding children and promoting the welfare of children, we expect all staff and volunteers to share this commitment.

INDLP

Benefits
Working at Acorn

As a thank you for all of your hard work and dedication to making Acorn a safe, nurturing and fun place for our children to be, we offer:

• Payscales that are competitive, transparent and reviewed annually
• 65% Childcare discount
• Generous family leave
• Christmas closure
• 25 days of annual leave, plus bank holidays (and the option to buy more)
• 4 dedicated training days and individual development plans
• Enhanced pension scheme
• Cyclescheme
• Techscheme
• Length of Service awards
• Summer and Christmas parties
• Pay advances
• Employee assistance wellbeing programme

Vacancy Reference: 02

Posted via: eyrecruit