The Role
We are seeking a compassionate and motivated individual to join our Advice Services team as a Trainee Housing, Debt & Welfare Benefits Advisor. This is an exciting opportunity to develop your skills through comprehensive training while making a meaningful impact in the lives of individuals in your community.
Key Responsibilities:
• Provide advice and casework support in housing, debt, and welfare benefits (full training provided).
• Assist clients with identifying needs, setting goals, and taking actions to achieve desired outcomes.
• Support with food parcel allocation and distribution, including record-keeping and reporting.
• Conduct initial client interviews and maintain accurate records using statistical software.
• Advocate for clients with other agencies and authorities to secure necessary support.
• Work collaboratively with team members to ensure high standards of service delivery.
• Adhere to organizational policies, including safeguarding and confidentiality requirements.
About You
We are looking for someone with a flexible, can-do attitude and a passion for helping others. You should be able to engage effectively with individuals from diverse backgrounds, especially those living in poverty, facing homelessness, or other challenges.
Essential Skills and Qualifications:
• GCSE-level qualifications in English and Maths (or equivalent).
• Confident in using Microsoft Office and basic IT tools (email, calendars, databases).
• Experience in providing advice or guidance (this can be informal, e.g., helping friends or family).
• Strong communication skills and attention to detail.
• Ability to manage your workload, work independently, and as part of a team.
• A valid driving license and access to a car.
Desirable Attributes:
• Willingness to work flexible hours, including evenings and weekends when required.
• A sense of humour and adaptability in a dynamic environment.
What We Offer
• Comprehensive training and induction program.
• Opportunities for personal and professional growth within a supportive team.
• The chance to make a tangible difference in your community.
• Hybrid working
How to Apply
To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.
Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate.
Join us in creating a positive impact on the lives of those who need it most. We look forward to hearing from you!
Note to Recruitment Agencies:
We kindly request that recruitment agencies refrain from contacting us regarding this vacancy. We are managing the recruitment process in-house and do not wish to receive unsolicited assistance. Thank you for your understanding.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.