Total 818 job vacancies in SW16 3NN

About the Role

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.

You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role

Key tasks

• Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
• To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
• Ensure all decisions are made in the best interest of the home and its residents.
• To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
• Provide effective leadership to all hospitality and ancillary staff members.
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
• Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
• Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.

What are we looking for?

1. Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
2. Degree or diploma in Hotel Management or equivalent
3. Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
4. Excellent leadership skills
5. Exceptional communication skills

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Eltandia

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus. The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability. The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home. Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health. The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.

Proud member of the Disability Confident employer scheme

Please refer to the attached Job Description for the main responsibilities of a Community Midwife in Maternity

Salary: Competitive salary plus benefitsContract: Permanent
Hours: Full time
Required: January 2025
If you offer excellent data management skills and experience, this position offers an exciting opportunity to play a key role in the smooth running of data systems and data management at Streatham & Clapham High School.
You will provide critical support to colleagues across the school in the use of data, providing insights using a range of data analysis tools, such as Excel and Power BI.
Your key responsibilities will include:
• The management and development of MIS and data systems throughout the school
• Training and advising all staff as appropriate in the use of MIS and other data systems
• Managing data regarding staff and student details that is accessible to parents through Firefly and SIMS Parent
• Working with the Deputy Head Academic and the Timetable Assistant to develop the school timetable
• Generating data analysis to provide school leaders with insights and intelligence
About you
You must demonstrate a strong understanding of data management, experience in the use of databases, and most importantly, the ability to deal with people.
The ability to effectively manage processes and provide solutions is equally important.
Experience of data management and analysis within a school setting would be advantageous.
About Streatham & Clapham High School
Streatham & Clapham High School is a vibrant, exciting and fulfilling place in which to work. The school is characterised by a warm, welcoming and supportive atmosphere. New colleagues are supported through a personalised induction programme.
As part of the GDST, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:
• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• Training grants for qualifications
• Generous pension schemes
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Free lunches for all staff during term time
• Interest free loans for training, computer purchase loans and travel season ticket loans
• A Cycle to Work scheme
• Good transport links
• Competitive terms and conditions of employment
For further details and to apply please click the apply button.
Applications should be received no later than midday, Friday 29 November 2024.
The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.
We are committed to the safeguarding of children and child protection screening will apply to this post.

An exciting opportunity has arisen for a strong candidate to work with KS4 (and above) students with SEMH and complex needs at Maypole School (Streatham and the surrounding areas) in London. This role is varied, and we are looking for an adaptable, trustworthy, flexible and resourceful individual able to cope in high-pressure situations and deal with constantly changing priorities. Working offsite in the community with a ratio of 1:1/2:1 staffing, the aim is to engage the students with their education. This includes teaching basic Maths and English (Functional Skills up to L2) and attending activities such as Trampolining, Gym, Music Studio, Horse-riding and whatever else the students may like.Along side the above, the student may attend college courses and/or work experience where staff are also expected to support.Supporting assessment and evidencing learningMaintaining a safe and positive environment for all learnersCreating opportunities for all learners to reach their potential, irrespective of abilityWHAT WE OFFER:Term time only. The opportunity of working within a supportive, friendly team in this well run and respected school.Good opportunities for personal and career development.Pension Scheme.Salary £24,960THE RIGHT CANDIDATE WILL HAVE:good literacy and numeracy skills. an ability to work on their own initiative.a high level of communication skills and the ability to relate positively to children and adults.the ability to use relevant technology/equipment.a can-do attitude.a commitment to the happiness, well-being, self-esteem and progress of everyone at the school.Find out more about this exciting opportunity by visiting our career page and school website.At Maypole School we are committed to ensuring the highest levels of Safeguarding and promoting the welfare of children and we expect our staff to share in this commitment. All offers of employment are subject to an enhanced DBS check, references and where applicable a prohibition from teaching check will be completed for all job applicants.

An exciting opportunity has arisen for a strong candidate to work with students with SEMH and complex needs at Maypole School (Streatham and the surrounding areas) in London. This role is varied, and we are looking for an adaptable, trustworthy, flexible and resourceful individual able to cope in high-pressure situations and deal with constantly changing priorities. - Supporting assessment and evidencing learning
- Maintaining a safe and positive environment for all learners- Managing behaviour - Creating opportunities for all learners to reach their potential, irrespective of abilityWHAT WE OFFER:Term time only. The opportunity of working within a supportive, friendly team in this well run and respected school.Good opportunities for personal and career development.Pension Scheme.Salary £22,250THE RIGHT CANDIDATE WILL HAVE:good literacy and numeracy skills. an ability to work on their own initiative.a high level of communication skills and the ability to relate positively to children and adults.the ability to use relevant technology/equipment.a can-do attitude.a commitment to the happiness, well-being, self-esteem and progress of everyone at the school.Find out more about this exciting opportunity by visiting our career page and school website.At Maypole School we are committed to ensuring the highest levels of Safeguarding and promoting the welfare of children and we expect our staff to share in this commitment. All offers of employment are subject to an enhanced DBS check, references and where applicable a prohibition from teaching check will be completed for all job applicants.

Salary: Competitive salary plus benefitsContract: Maternity Cover
Hours: Full time
Required: February 2025
Streatham & Clapham High School seeks to appoint an efficient and dynamic person to play a key role ensuring the smooth running of the external examinations process.
You will be responsible for the administration, organisation and smooth running of public and internal examinations, in line with best practice and JCQ regulations.
You will also plan and coordinate the invigilation of examinations, line-managing invigilators and training school staff who invigilate exams.
About you
The role requires excellent preparation, organisation and attention to detail and an ability to manage complex and dynamic situations.
Experience of school administration is essential.
You will also need experience of managing complex organisational tasks and working with young people.
About Streatham & Clapham High School
Streatham & Clapham High School is a vibrant, exciting and fulfilling place in which to work. The School is characterised by a warm, welcoming and supportive atmosphere. New colleagues are supported through a personalised induction programme.
As part of the GDST, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:
Competitive salaries and pay progression
Access to extensive professional development opportunities
Training grants for qualifications
Generous pension schemes
Free life assurance benefit
A discount of up to 50% on fees for children at GDST schools
Free lunches for all staff during term time
Interest free loans for training, computer purchase loans and travel season ticket loans
A Cycle to Work scheme
Good transport links
Competitive terms and conditions of employmentApplications should be received no later than midday, Friday 29 November 2024.

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics - Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Specialty Specific Support - Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. - Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. -As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

The post-holder will: provide excellent direct clinical care for patients presenting to the ED, while working to maintain operational standards be responsible for the initial assessment, management and discharge or referral of patients to specialist teams provide timely and effective review of those patients initially assessed by the post-holder (or handed over by junior or Consultant colleagues), both in the main department and of those patients subsequently admitted to the Clinical Decision Unit. provide clinical advice and support to the one FY1, Senior House Officers and nursing staff on the management of individual patients and ensure appropriate prioritisation of patient care assume the role of Trauma Team Leader when the Trauma team is activated assume the role of Team Leader for cardiac arrests occurring in Emergency Department respond to a major incident call out and deliver clinical care in accordance with the Trusts Major Incident Plan Be responsible, with the Nursing Shift Leader, for efficient floor management including deployment of junior medical staff ensure that accurate, timely and sufficiently comprehensive information is communicated to our patients, their carers and General Practitioners. This includes the clinical coding of every patient episode and the provision of discharge letters for all patients and for those sent to CDU liaise with colleagues within the Department, specialist teams providing inpatient care, the Clinical Site Practitioners, the Psychiatric Liaison Team, Rapid Response Service and the statutory, voluntary and other bodies involved in the provision of patient care within the community review pathology and imaging reports and initiate appropriate action as required participate in the Clinical Governance role of the Department, including quality improvement, risk management and the investigation of formal complaints and incidents Educational The post-holder will be expected to actively participate in: the clinical supervision and education of final year medical undergraduates attached to the department of Emergency Medicine Regular teaching and induction programmes for Emergency medicine SHOs Educational activities for ED nursing staff, where appropriate Continuous Professional Development The post holder will be expected to: continue his/her own professional development in line with national guidance on revalidation as well as guidance from his/her professional body and the Royal College of Emergency Medicine comply with the Trusts mandatory training requirements Maintain valid life support provider status for ALS, ATLS and APLS (or EPLS or equivalent) Actively participate in and contribute to the Senior EM Training Programme. Successful applicants will participate in a rolling rota with their Speciality Doctor and Specialist Registrar colleagues, delivering direct clinical care on a 24-7 basis, with full internal cover for annual leave, study leave, and Bank and Public Holidays. The rota will comply with current national guidance and specialty doctors will be contracted for 10 programmed activities per week comprised of: 9 PA for direct clinical care 1 PA for supporting professional activity.

- When new cohorts of students commence their training, welcome them and provide a localised induction to Gloucestershire Hospitals NHS Foundation Trust and our maternity services. - Have regular contact with all T-level students/Apprentice students, Midwifery and MSc students by both frequently visiting them in their clinical placement areas, running drop-ins and arranging various group sessions - Facilitate local teaching sessions for students as requested by the students and identified as required by the midwifery team, practice development and risk management team. - Involve Students in maternity education and learning opportunities such as risk management meetings and training sessions. - Work closely with the practice development team and support teaching on maternity mandatory training days which will include facilitating training to students on the training days. - Facilitate local simulation training and support students to assist teaching working on the principle that teaching strengthens learning - Alongside the Recruitment and Retention Midwife facilitate Taster Days for people interested in pursuing a career in midwifery. - Maintain the Practice Supervisor and Practice Assessor database and support Midwives once they have completed the preceptorship programme to access and complete appropriate and relevant SSSA training in a timely manner. - Provide responsive support for Practice Supervisors and Practice Assessors. - Provide mandatory updates on the maternity mandatory day about supervision and assessment of students. - In the incidence a student is failing provide presence and support to the Student, Practice Assessor and Academic Supervisor through this process and complete relevant documentation and action plans. - Support the clinical leads with timely off duty for students that ensures an optimal balance of continuity and variation of Practice Supervisors. - Coordinate allocation of Practice Supervisors and Practice Assessors. - Review student placement feedback and respond accordingly. - Support the recruitment process of Midwives. - Support the practice development team and newly qualified midwives during the initial preceptorship period following qualification to ensure a smooth transition from student to midwife. - Ensuring placement capacity in clinical area is well utilised and maximised but not exceeded. Lead with forming relationships with new academic partnerships. Leadership and Management - Work with clinical staff at all levels, other organisations in the health community and placement staff within Higher Education institutions, to ensure high quality clinical placements that provide learners with positive and appropriate clinical experiences across the duration of their pre-registration midwifery programme - Contribute to a positive culture, demonstrating effective professional attitudes and behaviours internally and external to the Trust, to enable continuous quality and service improvement, and maintain good working relationships - Advise, develop and ensure quality of learning opportunities within a multi-professional framework in order that the service users receive a high standard of care. - Advise and support practice staff who have failing or challenging learners or difficult practice situations. - Develop, embed and maintain coaching (collaborative learning in practice placement) experience models to support learners in the workplace; encourage innovative approaches to enhance student learning experience to enable attainment of competency and proficiency. - Implement learning interventions and actively monitor and evaluate the effectiveness of these interventions in the work place that enhance the students placement experience. - To support the multidisciplinary team in the development of staff in the clinical area, and act as a clinical / educational resource to all members of the multidisciplinary team. - To positively promote the use of clinical supervision and reflective practice amongst the team and to personally engage in the supervision process as a supervisee. - To develop facilitation skills to be able to facilitate action learning sets. - To support the implementation of any changes as a result of Governmental and Regulatory Body recommendations. - Attend trust and HEI meetings as representative by developing and maintaining strong communication links to enhance partnership working. - To contribute to the development, implementation and evaluation of a core standard curriculum of clinical skills. This will include providing skills sessions in conjunction with other members of the Practice Development team on mandatory student days, whereby midwifery students will be encouraged to attend and participating in university skills teaching and OSCE assessments in order to benchmark standards. - Support learners in the transition between student and qualified midwife by working with practice supervisors and assessors, managers and practice development with the preceptorship programme. - Promote the Trust as an employer. Maintain records of end of course destination of student midwives and assist with recruitment events. - Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters. - In conjunction with their manager, identify training needs of self, participating in clinical audit and quality projects which contribute to the departmental education programme. - Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in the departmental and Trust protocols. Assist lead staff in investigating incidents as required. - Maintain and contribute to the development of standards of practice, conduct or decision making in conjunction with lead staff. - Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed. Education and Training - Facilitate regular learning sessions for midwifery students also incorporating a CLIP and a learn by teaching type approach whereby with your guidance senior students facilitate sessions for junior students. - Supporting clinical staff in the implementation of NMC Education and Practice Supervision and Assessment standards in clinical areas, facilitating uptake at ward level and ensuring within the midwifery preceptorship period newly qualified Midwives are supported to do their training. - Support Practice Supervisors and Practice Assessors to support their teaching and assessment skills and develop their confidence. - Design and deliver training sessions and comprehensive presentations to staff and students across the Trust, promoting evidenced based practice and assisting in the development of new and improved practices. - Ensure comprehensive evaluation of content, methods of delivery and impact occurs which informs subsequent delivery. - Ensure practice educators are educated and developed to support midwifery learners in practice. - Ensure sufficient, suitably prepared practice educators are available to support practice learning and maintain an up to date data register for the organisation which reflects the needs of the learner numbers and placements. - Work with academic colleagues from higher and further education providing training (such as mandatory updates) and practice support to ensure registered practitioners are supported to act as appropriate practice educators to midwifery students. - Undertake all mandatory training.

Please see job description attached for more information detailing the main duties and responsibilities of the role.

The Recruitment Co. is looking for Manufacturing Operatives to work in the Ammanford area, working day shifts, Monday to Friday, weekly pay with attractive holidays / shutdowns.


Our Client designs and manufactures bespoke GRP Kiosks / Housings and a wide range of industrial GRP composite structures.

Hours: Monday - Friday day shifts: 7am-3.15pm (6am-4pm when busy)


Pay: £11.44ph


Temp to perm contract providing you meet the performance and job spec criteria.


The ideal candidate will have a building or carpentry background and be happy with heavy and physical work, however this is not essential and full training will be given.

If you have a building or carpentry background, or you feel you can adapt to this position and ready to learn new skills, please apply.

CPSwansea

Share in our team experience, with hours to suit you. Gloucestershire Hospitals NHS Foundation Trust is currently recruiting caring, dedicated Registered Nurses & ODPs to work at Gloucester Royal and Cheltenham General Hospitals. Our temporary staff bank offers a flexible way of working, with both ad hoc and longer-term bookings available. You can choose shifts, locations and days to suit your lifestyle. There are opportunities to work on our general and specialist departments, providing excellent patient care. As a member of the Gloucestershire Hospitals Bank you will: - Gain experience of supporting/providing services within a large Trust - Have access to a diverse range of roles and opportunities to gain more experience - Have the flexibility to work hours that suit you - Be part of a local team that supports your career aspirations and provides full training and development free of charge - Priority booking over agency workers - Access to our friendly bank team who work 7 days a week, providing support for all of your queries - Have the ability to book your own bank shifts from home using an online booking system - Have access to internal job adverts, benefits such as the NHS pension scheme, staff discount benefits and staff support services Please inform us at interview if you have ever worked at our trust via an agency. This is required to ensure that we serve an adequate notice period to our agency suppliers. Detailed Job Description and Main Responsibilities - Previous perioperative experience working as either an anaesthetic, scrub or recovery practitioner - Must have recent relevant experience - Can demonstrate the ability to deliver high standards of care - Evidence of continued professional development - Can demonstrate the ability to solve problems and prioritise workloads Skills/Knowledge/Ability Essential - Able to demonstrate good communication skills - Able to demonstrate that they work well within a team -Able to maintain accurate patient records. - Basic IT skills - Able to work with limited supervision - Able to demonstrate self-motivation and the motivation of others. - Understanding of the need for change in the clinical setting due to strive for quality Work Related Circumstances Essential - Flexible working shifts - Good general health and attendance record - Ability to cope with exposure to sometimes highly unpleasant working conditions/ body fluids/noxious fumes/ COSHH regulated substances - Ability to work with an unpredictable workload and deal with traumatic situations should they arise Salary Details (Hourly Rate) Weekday £27.22 Night and Saturday £35.39 Sunday and Bank Holiday £43.56

The Recruitment Co. is looking for Manufacturing Operatives to work in the Ammanford area, working day shifts, Monday to Friday, weekly pay with attractive holidays / shutdowns.


Our Client designs and manufactures bespoke GRP Kiosks / Housings and a wide range of industrial GRP composite structures.

Hours: Monday - Friday day shifts: 7am-3.15pm (6am-4pm when busy)


Pay: £11.44ph


Temp to perm contract providing you meet the performance and job spec criteria.


The ideal candidate will have a building or carpentry background and be happy with heavy and physical work, however this is not essential and full training will be given.

If you have a building or carpentry background, or you feel you can adapt to this position and ready to learn new skills, please apply.

CPSwansea

Hourly Pay:£16.53 - £21.48 Location: Streatham Shift: Monday - Sunday 8.00am - 20.00pm As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Tracheostomy care Ventilation care Seizure management Peg feeding Suctioning If you have the patience and flexibility to meet people on their level, we’ll support you in providing the personal care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

This role is combines a mix of office based, home working and on site clinical engagement. Main responsibilities include: - As the first point of contact, be an advocate for Sunrise EPR by offering advice, guidance and support and making every user experience a positive one - Using the trusts service management system (TOPdesk) and incoming telephone calls, ensure the resolution of incidents, problems and requests are handled in an efficient and professional manner, keeping users up to date with progress where first call resolution is not possible - Maintain understanding of and adherence to all trust and departmental standards, service agreements, policies, procedures and working practices, by keeping up to date with all E-Learning and development and escalating and seeking further advice or information when necessary - On a daily basis, monitor the task queues on the trust service management system (TOPDesk) and where there are unresolved jobs, ensure these are identified and either resolved or escalated to other members of the EPR / Digital Team for resolution, depending on the complexity of the problem - Using the Live & Non-Live EPR Environments to replicate issues reported by users - Creation and maintenance of knowledge documentation, SOPs, QRGs and guides to support other members of the EPR/Digital team with resolving Sunrise EPR issues and drive a culture of continuous improvement and knowledge development - Configuration and testing of BAU Changes to the Live and Non-Live EPR Environments e.g. building of new wards, small changes to clinical documentation, new pathology tests etc - Working flexibly and together with all teams to achieve project delivery with a desire to improve patient care and outcomes and a passion for continuous improvement whilst understanding of the challenges faced by clinicians in an acute hospital - Providing in office and on the ground support as required including working out of hours / nights during new project and optimisation system implementations - Support manager or other senior managers with any other reasonable requests