Total 8 administrative clerical job vacancies in reading rg30 2dx

For further details on the job role, please refer to the job description and personal specification attached.

To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care. To undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with cancer booking procedures, clinical urgency and Trust waiting list policies and targets. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes. To book interpreter services as required adhering to Trust Policies and Procedures. To book transport services as required adhering to Trust Policies and Procedures. To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff. To collect data to assist with audits of service provision as required. To communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager / Patient Pathway Coordinator Team. To participate in the Trust Appraisal Programme and works towards identified development needs and self-development. To include participation in mandatory training and annual updates. To be responsible for maintaining personal development to ensure own skills and competencies meet the requirements of the role. To participate in departmental meetings and promote effective communication throughout the department. To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues. To participate proactively in projects and service improvements as required. To provide and receive sensitive information from patients and their representatives where empathic skills are required. To maintain a clean and safe working environment through good housekeeping practices. Any other duties that may be required from time to time in line with the job holders grade, experience and job title.

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Administrative Team Leader (Band 4) - Pharmacy Homecare and High Cost Drugs

The Pharmacy department at UHCW NHS Trust is looking for an experienced, dynamic, enthusiastic, highly motivated, Administration Team Leader to join our busy Pharmacy Homecare and High Cost Drugs Team.

The Pharmacy Homecare and High Cost Drugs Administration Team leader leads and manages the pharmacy homecare and high cost drugs administration team and supports the Lead Pharmacist and Lead Technician for High Cost Drugs and Homecare to ensure that a comprehensive administrative service is provided.

The administration team plays a key role in liaising with patients, healthcare professionals, homecare service providers and other trust departments to provide high quality care and service to all patients.

**Interviews for this post are due to take place 12th August 2024**



Candidates must have excellent organisational, communication and interpersonal skills, experience of minute taking and agenda management, good working knowledge of Microsoft Office applications and work well under pressure.

Candidates must have the appropriate administrative experience to work closely with the existing team structure and offer the skills to support the further development of the service. They will be innovative with their vision in developing their team. They will also work efficiently by empowering staff and showing good leadership and coaching skills.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Communication

1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email.

2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour.

3.Provide effective problem solving face to face, via virtual calls and telephone.

4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.

5.Communicate work procedures, motivating departmental staff to achieve objectives.


Analytical and Judgemental Skills / Freedom to Act

1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery.

2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician – Homecare and High Cost Drugs

3. Ability to recognise situations that should be referred onto the Senior Technician – HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action.

4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance.

5.Deal with complex enquiries, practicing confidentiality at all times.

6.Identify and promote best practice and innovation to improve efficiency and productivity



For further details please see job description attached.


This advert closes on Wednesday 24 Jul 2024

Communication 1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email. 2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour. 3.Provide effective problem solving face to face, via virtual calls and telephone. 4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively. 5.Communicate work procedures, motivating departmental staff to achieve objectives. Analytical and Judgemental Skills / Freedom to Act 1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery. 2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician Homecare and High Cost Drugs 3. Ability to recognise situations that should be referred onto the Senior Technician HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action. 4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance. 5.Deal with complex enquiries, practicing confidentiality at all times. 6.Identify and promote best practice and innovation to improve efficiency and productivity For further details please see job description attached.

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Responsible for managing and coordinating the invoicing and administrative staff functions to provide a comprehensive, effective and efficient administrative and clerical service (A&C).

Liaising and working closely with the Procurement Manager and other team members to ensure queries are dealt in a timely manner and all administrative duties are kept up to date.

Expected to work autonomously, using own initiative and able to work unsupervised when undertaking specific work identified. Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.



**Interviews for this post are due to take place 11th and 12th July 2024***
• Excellent interpersonal skills and able to communicate with staff, service users and responding to enquiries via telephone or email.
• Provide effective problem solving, potentially working with the Trust finance team.
• Attend procurement huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
• Communicate work procedures, motivating departmental staff to achieve objectives.
• Plan, prioritise and schedule own and other staff workload on a daily basis to meet the needs of the service and achieve set timescales.
• Support creation and implementation of Standard Operating Procedures (SOPs) as and when agreed with the Pharmacy Procurement Manager.
• Work collaboratively as part of an integrated team.
• Provide appropriate assistance to Pharmacy Procurement Manager or other team members.
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Responsible for the effective and efficient delivery of a comprehensive administrative support service.
2. Responsible for the supervision of Band 2 and Admin Apprentice Support staff.
3. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics.
4. Provide flexible administrative and clerical cover as required across the department.

For further details please see the attached job description.


This advert closes on Wednesday 26 Jun 2024

Responsible for the effective and efficient delivery of a comprehensive administrative support service. Responsible for the supervision of Band 2 and Admin Apprentice Support staff. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics. Provide flexible administrative and clerical cover as required across the department. For further details please see the attached job description.

To provide administrative support to the Clinical Engineering Contracts Manager and to the wider Clinical Engineering Team at the Royal Berkshire NHS Foundation Trust. The post holder will be able to work unsupervised and to communicate effectively with the multidisciplinary team and various internal and external stakeholders promoting good working relationships. Please refer to the attached Job Description and Person Specification for further details.

1. Manage commitments of the Group Director of Operations, Group Clinical Director, and Group Director of nursing through efficient diary management.Liaising with a wide range of staff including Clinicians, management teams, and other professional staff within the Trust and outside agencies.Liaison with other Departments will promote a good working relationship with staff external to the Trauma and Neuro team. 2. To act as a point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. This will require: To be the principal point of contact for the Trauma and Neuro management team, screen and prioritise all enquiries (written, electronic, verbally, in person), providing support and advice to staff and deal with other personnel issues.Dealing with incoming mail (including email), and incoming telephone calls, and ensuring messages are passed on or callers transferred to correct staff members. Handling calls of a highly confidential and private matter. Deal sympathetically and professionally, as appropriate, on behalf of the department with patient and staff issues. 3. To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription; manipulation and distribution of appropriate correspondence. Organise meetings on behalf of the team. Composing agendas, and transcribing minutes proactively ensuring action points are raised and completed.Manage and type correspondence from the team to ensure effective communication with the wider group. Effectively manage allocated areas of work, progress-chase and report, as appropriate, including the collection, analysis and presentation of information. 4. To implement and maintain an efficient office management system/procedure to enable the Department to optimise their patient care services.This will require effective time management, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; Ensuring office equipment and stationery levels are maintained, processing orders as required. 5. To continually contribute to patient and business improvement Agendas This will require undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensure all relevant data is collected and input accurately in line with Trust guidelines. Share ideas for potential service improvement. 6. Support team members. This will require demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are always maintained; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Undertaking appropriate staff training and development as required. Any other reasonable duties as requested. For further details of the role please see the attached job description.