Total 28 administrative clerical job vacancies in stoke on trent staffordshire

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times. Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants. Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency. Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate. Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines. Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP). Ensure accurate data collection, collation and in-putting, and preparation of basic data reports. Responsible for delivery and collection of prescriptions from Pharmacy. Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS). Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required. Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit. Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner. Monitor and prepare data sets for positive assessment appointments. Arrange interpreters as required and ensuring screening staff receive up to date clinic lists. Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management. Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members. Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

What skills and experience we're looking for

This is an exceptional opportunity for a friendly, highly organised person to join

our dynamic and busy office team. The right candidate should be a qualified,

enthusiastic, positive, self-motivated and have the capacity for hard work and

a desire to support our skilled administrative team.

You will be required to complete a wide variety of clerical tasks, ranging from

answering the telephone to dealing with complex customer enquiries. You will

have a personable approach to students, staff and external stakeholders.

You will need to possess strong organisational and administrative skills together

with IT and communication skills. The duties of the post are varied so the ability

to prioritise workload, work under pressure and a high level of flexibility is

required. This is a permanent position, to commence as soon as possible,

term time only.

What the school offers its staff

• A Christian community with a caring, secure and

disciplined environment.

• A wide range of extra-curricular activities.
• High academic standards.
• A commitment to success for all.
• Ongoing CPD for all staff

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Please refer to the Job Description attached. If you have any questions about this position please do not hesitate to contact us.

What skills and experience we're looking for

We are seeking a full-time Receptionist/Administrative Support Assistant to start as soon as possible. The role will involve support for the school’s general administration including reception duties, and other key functions such as the parents’ evening booking system, or home-school communication. There are two busy receptions in school and we anticipate the postholder being based in our main visitor reception. This role will involve some first-aid duties and the successful candidate should be willing to undertake any necessary training.

The successful candidate will have excellent administrative skills, IT skills and be highly efficient and organised. Whilst experience in a school is not essential, we are looking for someone who is used to operating IT systems in a front of house setting. The post requires you to be able to deal sensitively with a variety of situations with students, staff, parents and external organisations. An ability to remain calm in stressful situations and a flexible approach with highly accurate written communication skills are essential.

What the school offers its staff

King Edward VI School is a popular 11-18 comprehensive school rated Good by OfSTED in 2022 with recognition of outstanding practice and high expectations. The school is well-regarded within the community and has a reputation for high quality teaching. Lichfield is a small, vibrant cathedral city which is easily accessible from the surrounding areas.

Further details about the role

This position is subject to a criminal records check from the Disclosure & Barring Service (Formerly CRB) which will require you to disclose all criminal convictions.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

What skills and experience we're looking for

This is an exceptional opportunity for a friendly, highly organised person to join

our dynamic and busy office team. The right candidate should be a qualified,

enthusiastic, positive, self-motivated and have the capacity for hard work and

a desire to support our skilled administrative team.

You will be required to complete a wide variety of clerical tasks, ranging from

answering the telephone to dealing with complex customer enquiries. You will

have a personable approach to students, staff and external stakeholders.

You will need to possess strong organisational and administrative skills together

with IT and communication skills. The duties of the post are varied so the ability

to prioritise workload, work under pressure and a high level of flexibility is

required. This is a permanent position, to commence as soon as possible,

term time only.

What the school offers its staff

• A Christian community with a caring, secure and

disciplined environment.

• A wide range of extra-curricular activities.
• High academic standards.
• A commitment to success for all.
• Ongoing CPD for all staff

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

This is a cross site post between the North Tees and the Hartlepool sites The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

This is a cross site post between the North Tees and the Hartlepool sites.



The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.



Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Book endoscopy diagnostic therapeutic procedures.



Communication with multi-disciplined medical and surgical teams.



Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.



Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.



Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.



Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.



Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.



Support the updating and maintaining of standard operating procedures.



Organise interpreters following appropriate trust policies, systems and processes.



General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.




This advert closes on Wednesday 11 Sep 2024

To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit. To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS. To support the achievement of national and local targets for all cardiology diagnostic and invasive tests, procedures and clinic appointments. Make appointments via the Cardiology booking Office (CARBO) Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral. To provide and improve efficiency in use of capacity and demand. To work closely with clinical staff, assisting staff and patients as required. To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner. Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GPs practices as required. Prompt and accurate input of patient details into hospital systems in line with Trust Policy and Caldicott principles. Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations. Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.

Check out the videos below showcasing why you should grow your career here with us at MPFT: Why Work for Mental Health Services at MPFT - YouTube Development and Progression Within Mental Health Services at MPFT - YouTube Please see attached for the full job description and person specification. We welcome interested applicants with any questions to contact us. For an informal chat please contact Denise Freeman, East Admin Team Leader via email todenise.freeman@mpft.nhs.uk or 07866 372490. Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply.

To liaise with internal and external users for the receipt, triage andmanagement of routine and urgent casenote requests either by telephone,email, memo or other electronic meansLocate and retrieve patient casenotes from the Health Records librarys onrequest and despatch to relevant person/area within the stipulated time periodConduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time periodTo be responsible for moving heavy loads i.e. boxes of casenotes whilstworking within a restricted environment and adhearing to Health & SafetyproceduresTo be responsible for the preparation of casenotes for all out-patient clinics,internal and out-reach sessions, ensuring an accurate, timely quality service to all usersTo be responsible for the accurate and timely tracking of all casenotes intoand out of the department via the Patient Administration System (PAS)tracking systemThe registration of new patients on the PAS system as requiredThe printing of Choose and Book GP referrals as requiredEnsuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts

To liaise with internal and external users for the receipt, triage andmanagement of routine and urgent casenote requests either by telephone,email, memo or other electronic meansLocate and retrieve patient casenotes from the Health Records librarys onrequest and despatch to relevant person/area within the stipulated time periodConduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time periodTo be responsible for moving heavy loads i.e. boxes of casenotes whilstworking within a restricted environment and adhearing to Health & SafetyproceduresTo be responsible for the preparation of casenotes for all out-patient clinics,internal and out-reach sessions, ensuring an accurate, timely quality service to all usersTo be responsible for the accurate and timely tracking of all casenotes intoand out of the department via the Patient Administration System (PAS)tracking systemThe registration of new patients on the PAS system as requiredThe printing of Choose and Book GP referrals as requiredEnsuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts