What's involved with this role:

Temporary PT Business Support Officer/Safeguarding Notetaker/Admin

Reference no: Bournemouth 5257190 A

Pay Rate: £12.59 per hour PAYE

18.50 Monday – Friday, TBC

This opening assignment is for 2-3 months

City: BOURNEMOUTH

Hybrid working

Candidates must have minute taking skills and experience

As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.

Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.

Key responsibilities:

Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Knowledge:

A good understanding of work practices, processes and procedures within the specified area of work.

Experience:

Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.

Skills & Abilities:

Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Bournemouth 5257190 A


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

What's involved with this role:

Temporary PT Business Support Officer/ Admin - CMHT

Reference no: Bournemouth 5257190 B

Pay Rate: £12.59 per hour PAYE

27 Monday – Friday, TBC

This opening assignment is for 2-3 months

City: BOURNEMOUTH

Candidates must have minute taking skills and experience

As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.

Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.

Key responsibilities:

Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Knowledge:

A good understanding of work practices, processes and procedures within the specified area of work.

Experience:

Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.

Skills & Abilities:

Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Bournemouth 5257190 B


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

HR Project Support (Hybrid) needed in Bournemouth, £17.69ph PAYE - Reference: 5256995

30 HOURS PER WEEK

• To support the effective delivery of the project’s objectives working collaboratively as part of a project team, the wider HR function and with Service Unit colleagues.
• To provide support to the project team in organising project activities, preparing presentations, monitoring progress, facilitating and note taking at key project related meetings, including presentations, workshops and staff engagement events.
• To manage the flow and effective sharing of information within the project team and across the organisation.
• To engage with the wider HR function and Services to ensure that changes that could impact the project are identified and tracked as appropriate.
• To undertake both quantitative and qualitive research, analyse the results and present back findings in an organised and structured way to the project team. This will include complex analysis of employee data to understand impacts of new proposals on services and equalities.
• To set up operational systems and procedures required by the project and support their transition into business as usual.
• Assist with the relevant internal governance processes to ensure that direction and authorisations are received at each stage of the project.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

An exciting opportunity has arisen for a motivated individual to join the Research & Development Directorate team as a Data Management Assistant for University Hospitals Dorset Trust.

The department is involved in a variety of research across numerous specialties. The role is working collaboratively with the clinical team to deliver hosted studies to ICH GCP standards. The successful candidate will be responsible for all aspects of clinical trials data management, playing a key role in the organisation, co-ordination and execution of all aspects of clinical research data management and administration, including maintaining site files and accurately entering data into case report forms and IT based systems. This role involves working in collaboration with patients, research teams, hospital departments, other NHS Trusts, commercial and academic partners. You will be required to work across the research portfolio under the supervision of our clinical trials team.

Excellent attention to detail, ability to multitask and organise workload are essential skills for this post.

There is the opportunity for progression to a Band 3 within this role upon completion of stipulated competencies.

We welcome enquires if you want to know more about the role. Unfortunately we are not able to offer sponsorship for this role.

Base Location: Bournemouth Hospital

Interview Date: TBC

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.




This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a motivated individual to join the Research & Development Directorate team as a Data Management Assistant for University Hospitals Dorset Trust.

The department is involved in a variety of research across numerous specialties. The role is working collaboratively with the clinical team to deliver hosted studies to ICH GCP standards. The successful candidate will be responsible for all aspects of clinical trials data management, playing a key role in the organisation, co-ordination and execution of all aspects of clinical research data management and administration, including maintaining site files and accurately entering data into case report forms and IT based systems. This role involves working in collaboration with patients, research teams, hospital departments, other NHS Trusts, commercial and academic partners. You will be required to work across the research portfolio under the supervision of our clinical trials team.

Excellent attention to detail, ability to multitask and organise workload are essential skills for this post.

There is the opportunity for progression to a Band 3 within this role upon completion of stipulated competencies.

We welcome enquires if you want to know more about the role. Unfortunately we are not able to offer sponsorship for this role.

Base Location: Bournemouth Hospital

Interview Date: TBC

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.




This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

Housekeeping Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests. You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.

Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames. You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.

You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
• Is a team player who is reliable, punctual, and able to work collaboratively with others
• Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
• Has a positive attitude and a willingness to learn and develop new skills
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Meetings and Events Co-ordinator (Sales Office)

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

We have a rare opportunity for a Meeting & Events Coordinator, to join the team at this hotel. This is a key role at the hotel as you will be responsible for the day to day efficient management of the Meeting & Events department.

You as our meeting & events coordinator will be involved in converting business and generating sales through show-around and ‘Fam Trips’, developing sales leads and contact potential client’s partnerships

Ensuring that all Meeting and Events organisers and any VIP guests are met on arrival and departure, in order to ensure good customer relations and establish future business opportunities.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous meeting & events experience within the hospitality sector, preferably within hotels but will consider other relevant experience
• Great People management
• Excellent communication skills
• Sales experience
• Excellent time management experience

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Food And Beverage Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

Looking for a role where you can showcase your passion for hospitality and create unforgettable guest experiences? Look no further than our hotel food and beverage team! We are dedicated to providing exceptional hospitality service, and we're seeking enthusiastic individuals to join our team and help us deliver top-notch food and beverage experiences to our guests.

As a member of our team, you will be responsible for setting up the restaurant and bar for service, ensuring that all standards of presentation are met. You will serve as the face of the business, acting as an ambassador for the hotel and maintaining its brand reputation by delivering exceptional hospitality service.

At our hotel, we believe that our people are our greatest asset, and we encourage you to bring your unique personality to the role. Engage with our guests, take their food and beverage orders, use upselling opportunities to enhance their experience, and create a welcoming atmosphere that puts a smile on their face. Join us in delivering unforgettable hospitality experiences and be a part of our vibrant team!

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

• Contagious enthusiasm and sincere desire to create memorable guest experiences.
• A natural ability to engage with others and a genuine passion for the hospitality industry.
• Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
• The ability to remain calm and composed in high-pressure situations.
• A self-starter with the capability to work independently without supervision.
• A positive outlook and approachable demeanor that exudes warmth and professionalism.
• A willingness to learn and a desire to develop within the role.
• An innate talent and self-assurance in your abilities, coupled with exceptional attention to detail.

If you possess these qualities, we encourage you to apply for this opportunity to be a part of our team and contribute to our mission of delivering outstanding hospitality experiences.

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Immediate Start following a successful interview

We're hiring a Housekeeping Supervisor to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Supervisor / Floor Supervisor who will not only be required to carry our supervisor duties within the housekeeping department but will also, be required to support with the following when required:

• Cleaning guests’ room when required
• Self-Check cleaned rooms
• Support Head Housekeepers when they are on leave or days off.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

Desired profile:

• Experience as a Housekeeping Supervisor / Floor Supervisor
• Willingness to work
• Ability to work under pressure with strong organizational skills
• Confident, professional, and welcoming personality

Duties:

• Participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervision
• Check each room daily on the assigned floor, to ensure it has been cleaned, includes necessary supplies, and is presented to the hotel's required standard
• Perform any related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper
• Cover the Head Housekeeper when they on days off

supervisor / floor supervisor / hotel supervisor / cleaning supervisor / housekeeping / cleaning / housekeeper

Proud member of the Disability Confident employer scheme

We're hiring a Head Housekeeper to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Head Housekeeper to support the hotel in assuming responsibility for the daily operation of the contract housekeeping function and other departments within the hotel where the company has a presence.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES:

People

• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with Area Manager and Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re-training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction, including conducting regular team member appraisals
• Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• Positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required

Quality

• Organise and delegate tasks to team members under your direction
• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• Ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• Ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• Ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
• Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• Ensure all cleaning materials and guest supplies are stored correctly
• Check a certain amount of rooms daily
• Check all vacant ready rooms daily
• Recycling and refuse management
• Public areas and linen room quality checks and management
• Ensure online tool / widgets are utilised to their full potential

Profit

• Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
• Order chemicals and equipment in accordance with company budgets
• Ensure records of all linen (including bedding and towels) are maintained
• Use linen module / database
• Manage the linen stock within budget requirements

PREVIOUS REQUIRED EXPERIENCE

• Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
• Previous people management experience, including training and development
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn

Proud member of the Disability Confident employer scheme

Immediate start following a successful interview

We're hiring a Housekeeping Associates to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

Desired profile:

• Experienced in the Housekeeping Department in a hotel
• Willingness to work
• Ability to work under pressure with strong organizational skills
• Confident, professional, and welcoming personality

Duties include:

Public Area Cleaner

• Clean designated public areas of the hotel to required standards and by required deadlines
• Complete regular cleaning routines (task of the day)
• Vacuum, mop floors, and clean windows
• Dust and polish furniture and re-stock and clean equipment used
• Replace stock of supplies, such as soap, toilet rolls, brochures etc.
• Re-stock and clean equipment used
• Attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information
• Be responsible for all keys in your possession
• Report anything which may be considered a Health & Safety hazard.
• Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper

In your role as a Housekeeping Associate, you may also be required to perform other duties like:

Linen Porter

• Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked
• Keep the service areas clean and tidy
• Wait for the linen delivery at the times specified by the hotel
• Bring all the dirty linen to the linen room, classify it, and count it
• Return damaged linen and ensuring it is accounted for by following the required procedure
• Pushing and pulling of linen trolleys throughout the hotel

Room Attendant:

• Clean hotel rooms to required standards and by required deadlines
• Complete regular cleaning routines (task of the day) as per training
• Change bed linen and towels and make beds
• High and low dusting and polishing furniture
• Clean bathrooms, including vanity, sink, bath/shower, tiles / glass, and walls
• Vacuum and mop floors
• Replace stock of guest supplies, such as shampoo, soap, and brochures e
• Re-stock drinks in the mini bar
• Re-stock and clean equipment used

Proud member of the Disability Confident employer scheme

Timeshare Housekeeping Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

We require a reliable,honest and hardworking team member to join our crew in the Carlton Timeshare Apartments. This is a Saturday only position, working from 10am to 4pm every Saturday. You will be responsible for cleaning a selection of one or two bedroom apartments from top to bottom ready for new guests arriving.

We have a great team who all work well together and help each other out when needed, but ultimately you will be given one (or two) apartments to clean each week. Our guests expect high standards of cleanliness, which we aim to provide. Some expreince in cleaning would be useful but not necessary as full training will be given.

As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests. You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.

Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames. You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.

You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
Is a team player who is reliable, punctual, and able to work collaboratively with others
Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
Has a positive attitude and a willingness to learn and develop new skills
Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Nights Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Responsibilities:

• Managing guest requests and ensuring they are handled promptly and professionally.
• Maintaining security and safety procedures during the night shift.
• Performing regular security checks throughout the hotel.
• Providing general support to the hotel staff during the night shift.
• Assisting with any maintenance or housekeeping tasks that may arise.
• Setting up meeting rooms and other areas as required.
• Serving food and beverages to guests as required.
• Checking guests in and out of the hotel as required.
• Handling any emergency situations that may arise.
• Preparing reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.