Total 719 customer service job vacancies in brighton east sussex bn3 3bq

Royal Nut Company is a family-owned business, dedicated to sourcing, manufacturing, and supplying the highest quality Nuts, Nut Spreads, Dried Fruit, Legumes and Grains, Health Foods, Confectionery, Snack Foods, and Spices.
Royal Nut Company has been supplying the Australian food industry with quality food products for more than 30 years.
Being pioneers in this industry, we have always worked with passion, precision, and dedication to satisfy our customers? needs with the finest quality products. This has allowed us to build many long-term relationships with our valued customers and suppliers.
Our products are sought after by manufacturers, distributors, the finest restaurants, chefs, bakeries, chocolatiers, supermarkets, and health and specialty food stores in Australia and internationally.
About the role:
You will work in an exciting foodie environment, as part of a dynamic and energetic team. At Royal Nut Company your taste buds will be on duty every ... Click here to view more detail / apply for Customer Service Representative

Are you based in the Horsham area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor to join our team in Horsham, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note - a valid UK driving license (no more than 6 points) is a requirement of this role

Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Unit 3&4 Oakhurst Business Park, Wilberforce Way, Southwater, Horsham, RH13 9RT

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• Valid UK driving license (no more than 6 points) is a requirement of this role

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor for a fixed term of 12 months. Please note that the hours are 30 per week and the shift pattern 5 days over 7.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1

Europcar is looking for Customer Service Returns Assistant.

***A full, valid driving licence, with a minimum of 4 years driving experience is required***

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Free on site car parking
• Pension
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Shift working pattern: Week 1 - Monday, Tuesday, Friday, Saturday and Sunday Week 2 - Wednesday and Thursday

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Assistant within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Customer Service Advisor

Start date: 20th January 2025
£22,750, rising to £23,088 after successful completion of probation period
Littlehampton, West Sussex - close to public transport links and with a free car park
Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with occasional Early or Late shifts (Early = 08:00am - 16:30pm, Late = 10:00am - 18:00pm). There can be a little flexibilty around this,

Would you like to work within a rewarding and motivating customer service role, where you can make a difference to people's lives? We are currently supporting our client to grow their busy and well established Customer Service Team. Here you would be responsible for providing a high level of customer care to our client's customers and healthcare professionals. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows:

* Life Insurance Cover x10 Annual Salary
* Competitive full pension scheme of 8.5% employer contribution
* Employee cost of private healthcare covered with option to add
family members
* A comprehensive, embedded Employee Assistance Programme
* Access to a bespoke employee reward platform providing amazing perks such as discounts across major retailers and access to an online wellbeing Centre!
* 25 days annual leave, bank holidays
* 1 Me Day, 1 Volunteer day per annum
* Enhanced support on family friendly policy
* Flexible Working


The role:

This is a very busy and varied role, but the main priority will be to manage inbound and outbound calls and e-mails for clients and health-care professionals. This is an amazing opportunity to gain office experience, start a career in customer service and have the opportunity to progress.
You will need to be understanding, supportive and be able to be empathetic with customers.

Suitable candidates will:

Have good customer service skills, gained from any background
Be PC literate
Good communication skills, over the phone, face to face and via email

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression. 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time position available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Prior hospitality experience is highly valued but not mandatory. A certificate in food safety is recommended. Additionally, you may be required to hold a National Police Check or a NDIS Worker
... Click here to view more detail / apply for Food Service Assistant