Total 25 customer service job vacancies in bs34 7qg

Customer Service Administrator - Bristol

Customer Service Administrator

Up to £23,400 per year

Monday-Friday, between 8.30am-6pm

Bristol Lake view, Bristol, BS34 8SW

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

• Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
• We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.
• Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.

Benefits:

• 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months
• No evening or weekend shifts

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:
Guest Services Host - Explore a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work.
When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have, or guidance we share, is another opportunity for us to enrich an experience.

Job Overview
Key Responsibilities:

* Ensure an inclusive and welcoming environment for all.
* Actively and enthusiastically engage with our customers, recognising the value of their feedback in shaping our services and reporting it on their behalf.
* Act as a central point of contact for customers at the information desk; playing a crucial role in the day-to-day operations of the centre.
* Recording and monitoring lost property, facilitating return to customers where possible.
* Facilitate free loan of mobility equipment within the accessibility centre, cleaning, and monitoring equipment for safe use.
* Ensuring all equipment and environments are maintained to the highest standards of cleanliness and safety, reflecting our commitment to our customers.
* Follow health, safety, and safeguarding procedures and promptly report any incidents or accidents, ensuring the well-being of everyone in our workplace.
* Carry out functions required within the site emergency management plan (full training provided).
* First Aid Responder (Training will be provided).

About You:
* You will have a passion and interest in working within the retail/customer service industry although full training will be provided for the right person.
* Have a fun and energetic nature and a can-do attitude.
* You'll be reliable, relatable, and authentic.
* Applicants must agree to a mandatory DBS check if requested.


How to apply:
If you have a talent for hands-on problem solving and enjoy brightening someone's day, please follow the link to apply.


Essential Qualifications & Experience:
* Maths & English GCSE
* Flexible working - able to provide cover at short notice.
* Team player
* Smart appearance
* First aid trained or willingness to be trained.
* Experience of working within the retail/customer service industry

Skills & Abilities (Competencies)

* Excellent customer service skills.

* Excellent written and verbal communication skills.

* Ability to work effectively with minimal supervision.

* Ability to act decisively and remain calm under pressure.

* Detail-oriented.

N.B: Core tasks as above, although this list is not exhaustive. Any other duties as requested as and when required to support the business.









How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Contact Centre Team Leader – Health Assessment Advisory Services
Bristol/ Hybrid
Full Time, Permanent, £31,000-£36,000 plus benefits

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday
- Friday. Saturday covering 9am-5pm on a rotational basis
Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

- Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
- Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
- Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
- Produce and utilise statistical data and work management reports to effectively manage workloads.
- Provide performance reports/data as required.
- Build and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

- Extensive customer service experience in a contact centre environment.
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work effectively.
- Ability to work flexibly as needed is required due to the demanding nature of the role.
- Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

- Up to 6% contributory pension scheme
- Free parking on site / 5-minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Proud member of the Disability Confident employer scheme

Senior Service Advisor

- Starting salary up to £30,000 per annum (pending experience).
- £6,000+ additional annual bonus potential with some employees at our client earning over £12,000+ per annum.
- Monday to Friday 8:00am-6:00pm with 1 in 3 Saturdays 8:30am-2:00pm paid as overtime.

We are currently recruiting for a Senior Service Advisor in the Bristol area.

Our client is a multi-franchise approved car dealership and they are seeking a Senior Service Advisor to join their busy multi-franchise approved car dealership.

For your hard work as a Senior Service Advisor for our Client, you can expect a salary with up to £42,000.

Duties as a Senior Service Advisor will include:

- Professionally communicate with customers about repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Part of this Service Advisor role will include preparing and completing Invoices
- Advise Customer on estimated costs of repairs and timescales of work

Our Client is ideally seeking Senior Service Advisors who have previous working experience within a Main Dealer environment.

To be successful in this Senior Service Advisor role you will be customer-focused and have the ability to upsell effectively.

To apply for this Senior Service Advisor position, please forward your CV to Hamish lowrie quoting the job reference number or call our office for a chat about this Service Advisor position.

© Perfect Placement UK Ltd – See our website for details

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

Job Introduction

We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Bristol, Pathway.

The hours of work are Monday - Friday, 8.30am - 6pm as well as working Saturdays on a rota basis.

Benefits include the use of a company car and an OTE of £55,000 (up to £40,000 basic salary).

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• To ensure the efficient and profitable operation of the Service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers policies and procedure are adhered
• Planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing Workshop utilisation and efficiency
• Exceeding Customer satisfaction
• Managing the smooth running and day to day activity of the Service Department

About you

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Sunday 1st September 2024. Interviews are anticipated to be held on week commencing 16th September subject to confirmation. For informal enquiries please contact Christopher Philips, Head of Hospital Customer Services at christopher.philips@nhsbt.nhs.uk.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Sunday 1st September 2024. Interviews are anticipated to be held on week commencing 16th September subject to confirmation. For informal enquiries please contact Christopher Philips, Head of Hospital Customer Services at christopher.philips@nhsbt.nhs.uk.

Our client is an established and leading provider of Technical, Safety and Risk Management Services into a number of highly regulated industry sectors, including Nuclear, Defence, Industry, Aviation and Rail. Due to continued growth they are currently looking to recruit a number of Senior System Engineers with a specialist background in Mechanical Engineering, Nuclear Systems & Operations, Shop/Submarine Systems and / or Naval Architecture.

Ideally the successful candidates will have gained previous experience in the HM Forces or a Defence-related sector and be accomplished in managing projects, systems and people delivering critical outputs to UK Defence.

You may have, or be working towards a professional qualification in Engineering, Programme or Project Management; Obsolescence and Through-Life Capability Management and / or Quality Management & Auditing.

It is ESSENTIAL you are a UK National, either currently holding SC Clearance or the ability to obtain this.

These are Hybrid working opportunities and the successful individual will need the ability to travel frequently, predominantly to Bristol, Plymouth and Barrow-in-Furness. All travel and accommodation to sites are expensed. Candidates located within commuting distance of these locations would be highly desirable

Key Requirements / Experience:

• Qualified to Degree level in a relevant STEM discipline and ideally hold Incorporated status with a professional Institution
• Previous experience in the Defence Maritime sector with specific reference to nuclear powered submarines would be highly desirable
• Demonstrable domain knowledge of Propulsion / Generation or Auxiliary Systems, Hull Design, Naval Architecture and / or Integrated Platform Management Systems in the Submarine or Surface Ship Domains
• Demonstrable Systems Engineering competence in the development/ integration and support of new capability into existing systems
• Experience of developing and managing Operating Documentation / Training Materials / Standards and Qualifications
• Experience in Platform / Systems and Equipment Maintenance, Support and Through Life Capability Management
• Experience in developing and managing User and System Requirements within a recognised framework, such as PRINCE2, P3M or Agile
• Excellent written and verbal communication skills - with the ability to simplify complex ideas

Customer Service Representative - Bristol

£23,400

Monday-Friday, 8:30am - 6pm

Bristol Lake view, Bristol, BS34 8SW

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're….

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Are you looking for a new, physical job working with a great team?
Our client is looking to expand their team of recycling waste collection operatives and we are helping them find the best applicants. This is an excellent opportunity to join our team offering ongoing and regular work within the Market Harborough area of Leicestershire.
Working as a loader on the waste collection team, your job is vital to the collection of waste and recycling within the community. You will go out with your fellow crew to planned routes daily. This is a physical job where you will be walking/running throughout your shift as well as heavy lifting at times. You must have a good level of fitness and be comfortable working outdoors in any weather.

Previous experience of working outdoors in a physical role is essential

Apply today to be considered for ongoing regular work.

Tuesday to Friday work with 06:45 starts. You can expect to work up to 40 hours per week

You will be paid £11.44 per hour.

We do not offer Visa Sponsorships.

We have a Great Opportunity for 2 x Waste loaders in the Market Harborough area

Working as part of the crew you will walking between 15 - 16 miles per day loading waste an resources in vehicles as per instruction,
You will required to work with the transfer station and operate equipment, all training will be given for this role, you must be a friendly people person as you will be interacting with customers & residents. Due to the nature of the position Manual lifting will be involved,

To apply For this role :-
-You Must be happy to work outdoors in all weather conditions, come rain or shine.
-You Must be a hard worker, reliable and physically fit
-You Must have safety boots
- Expererance in this kind of role will be an advantage


This is a ongoing role all year round

Working Tuesday to Friday with a start time between 06:30 to 07:00

You will be paid £11.44 per hour

BIN LORRY DRIVERS - SUPPORT YOUR LOCAL COMMUNITY!

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


We ask that applicants meet the following criteria before applying:

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

Get in touch today for an immediate start date.

Enjoy a three day weekend, working Tuesday to Friday.

Shifts will start at 06:30 and usually last 8 to 10 hours.

This role pays a competitive hourly rate of £13.60.

HGV 2 DRIVERS REQUIRED. 4 DAY WEEKEND EVERY WEEK AS A BIN LORRY DRIVER!

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


All applicants for this role must meet the following criteria:

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

Interested? Get in touch today for more details about this great opportunity.

Days of work are Tuesday to Friday.

Shifts start at 06:30 and usually last 8 to 10 hours.

In return for your hard work, you will be paid a competitive rate of £13.60.

Reliable operatives needed to support local community as bin loaders.

Our client are looking to expand their team of waste collection operatives and we are helping them find the best applicants. This is an excellent opportunity to join our team offering an immediate start within the Market Harborough area of Leicestershire.
Working as a loader on the waste collection team, your job is vital to the collection of waste and recycling within the community. You will go out with the fellow crew to planned routes daily. This is a physical job where you will be walking/running throughout your shift as well as heavy lifting at times. You must have a good level of fitness and also be comfortable working outdoors in any weather.
This position offers an immediate start for successful applicants following a site induction.

Previous experience in a similar role is desired, but not essential. Applicants must be hard-working, reliable and ready for a challenge.

Experience of working outdoors is essential.
Safety boots and hi-viz vest must be worn at all times when on shift.


Interested? Get in touch today for more details.

With this 4 day week shift pattern, you can enjoy a three day weekend every week!

You will work Tuesday to Friday every week from 06:30am. Finish times will vary depending on the work load for the day but you can expect to work up to 10 hrs per day.

This role pays a rate of £11.44 per hour.