Total 31 customer service job vacancies in chelmsford

Are you based in the Chelmsford area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor/Driver to join our new site in Chelmsford, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note - a valid UK driving license (no more than 6 points) is a requirement of this role

Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Montrose House, Montrose Road, Chelmsford CM2 6TE

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Delivery orders to our customers sites, using a 3.5t van around the Chelmsford area

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• Valid UK driving license (no more than 6 points) is a requirement of this role

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

Service Specialist
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

Job Advert

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.  

We have an exciting opportunity for a Customer Service Coordinator & Warehouse Operative to join the team within our
Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you'll work as part
of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare
Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC
service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and
review of technology equipment. 

The Role:

* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Assisting with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained,
* Working with people experiencing different vulnerabilities.



What are we looking for?

* Experience in a similar, busy and fast paced customer service environment
* Relevant telephone-based customer service experience is preferred
* Good attention to detail and accuracy
* Previous experience of administration, order processing and scheduling of workloads
* Professional and confident manner via telephone and email
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems



What can we offer you?

* An annual salary of £25,352.70
* Monday to Friday 40 hours pw
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets



Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.

 

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.



Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

 

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media
Screening.

Bank Planner / Day Controller

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have a general geographical knowledge of the Bedfordshire, Hertfordshire, Cambridgeshire, Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.



Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.





You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.



For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 7 Oct 2024

We are seeking an innovative and dynamic individual to provide specialist oversight for academic and clinical development across our locality;

Basildon x 1 - Vacancy - Fringe Salary Applies: £48,270 - £54,931

Southend x 1 - Vacancy

Chelmsford x 1 Vacancy



This role is pivotal in managing and enhancing the quality of education and clinical practice for all learners, recently qualified clinical staff, and the ongoing development of experienced professionals. You will work closely within the tripartite framework of Operational, Clinical, and Education Leadership Teams to ensure a high standard of clinical practice and education in the operational environment.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.



At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Key Responsibilities:
• Coordinate academic and clinical development across the locality.
• Serve as a local expert on clinical practice and education pathways.
• Oversee clinical practice placements and ensure a quality learning environment.
• Support local talent management, retention, CPD, and career development.
• Maintain training and development databases, providing regular updates.
• Address challenges such as education access inequalities and staff retention.

What We’re Looking For:
• Proven leadership skills in clinical and educational settings.
• Strong knowledge of ambulance service education pathways and systems.
• Experience in clinical practice oversight and educational management.
• Excellent communication skills and collaborative working ability.
• Commitment to fostering a culture of continuous professional development.


This advert closes on Sunday 22 Sep 2024

Chelmsford City Council are looking for a personable and experienced individual to join our Parks and Green Spaces team as a Customer Support Officer.

The successful applicant will be experienced in working in a customer service environment with the ability to communicate effectively, prioritise a busy workload and problem solve successfully.

Duties and responsibilities include the administration of both the allotment database and the sports pitch booking service including the production of reports and paying of invoices. In addition to this, the post holder will provide excellent customer service in the letting of allotments with site inspections being carried out, therefore a full driving licence is required.

The role is advertised at 37 hours per week and will be based at the Waterhouse Lane Depot offices.

Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

To view further details for this role including a job description, please click the link on the attachments section.

Proud member of the Disability Confident employer scheme

This is a fixed term contract or secondment opportunity until 31/03/2025.

The Team

This is an exciting opportunity to join a team with a focus on driving service improvement within Essex County Council's Adult Social Care services. The team lead on service wide initiatives, providing support to the Adult Social Leadership team, ensuring that teams are ready for quality assurance duties.

You will be a champion for best practice and an advocate for change. You will work collaboratively using a strength-based approach with teams across Adult Social Care to deliver quality improvement and assurance activity in readiness for the CQC inspection.

The Opportunity

Senior social workers are passionate in demonstrating expert and effective practice ability in complex situations. Managing a caseload and supporting colleagues with complex cases, with an ability to mitigate high levels of risk. Working collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined up approach.

Significant experience of social work or occupational therapy, modelling good practice and providing expert advice and guidance is essential in this role.

In summary you will:

• Work within the statutory legal framework, policy and guidance and determining when the threshold for statutory intervention has been reached in line with legislative and organisational standards within the Care Act 2015 (e.g MCA/DoLS/CHC assessments etc).
• Provide a source of specialist advice and professional expertise that will contribute to the development of practice standards.
• Contribute or lead on projects, maintaining accurate and timely data reports and presentations as required.
• Participate in a range of focus groups, meetings, conferences and pro-actively taking a lead when a social care perspective is required.
• Evaluate performance and evidence outcome measurements or indicators and use these to inform future direction and ensure compliance with policies and all external and internal regulation linking with ASC services.
• Develop an evidence base of insight gained from lived experience and coproduction activities across Adult Social Care and produce regular reports with the insight gained as and when required.
• Build strong effective working relationships across the Council, with partners and members of voluntary agencies.
• Contribute to the delivery of high-level expertise in particular areas of practice and lead on those areas, contributing to the development of a lean and agile system that is responsive to the needs of the people in receipt of services.

About you

• Educated to degree level (i.e. Diploma or degree in social work, CQSW, CSS) or equivalent.
• Evidence continuing professional development and demonstrable capability of practice in accordance with current professional standards eg professional capability framework, knowledge and skills statement. Current registration with the Health and Care Professions Council (HCPC) or Social Work England (SWE)
• Have significant experience of social work / occupational therapy, demonstrating a comprehensive, up to date understanding of all relevant legislation, regulations, guidance and how to generate the conditions of success and culture in line with the Essex approach to social care.
• Experience of leading change in a complex environment, and ensuring the organisation delivers best practice within financial constraints.
• Effective communicator with ability to build good relationships with a range of colleagues and stakeholders; assertive in communications with the ability to persuade, influence and negotiate effectively
• Uses initiative and judgement and decision-making skills in providing quality assurance to the work undertaken for customers.
• Have proven ability to work flexibly, be proactive and able to adapt to changing circumstances.
• Evidence of working within a fast-paced team
• Experience of chairing meetings or focus groups involving clients, family members and/or carers and other multi-agency professionals.
• Developing strong relationships with partners, other agencies and the local community to achieve joint objectives and offer a supportive framework for children and vulnerable adults.
• Understanding of the financial implications to Social Care

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

What We Offer in Return

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Up to £8000 for relocation*
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave plus bank holidays, rising with service
• Employee Assistance Programme (EAP) - access to free and confidential information, support, and guidance from a team of highly qualified professionals.
• Employee Networks - communities to support you, connect you and help influence change at ECC

*T&Cs Apply.

Whatever you want to achieve in your social care career, you can do it here.

For more information visit our Adult Social Care Brochure or contact Abbie.Mollison@essex.gov.uk.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join the Essex Talent Community.

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Europcar is looking for Service Agents

You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? We are looking for Service Agents to deliver and collect our vehicles for our customers. You'll be working in and around the latest vehicles on the road - most of our cars are less than a year old and our vans are less than 18 months old. And you'll be at the frontline of the customer relationship with our brand.

You could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you will prepare the vehicle for the customer and deliver it with a good handover.

What we can offer you:

• Competitive Basic Salary
• Starting on 5.6 weeks holiday (including bank holidays)
• Free on site car parking
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Pension
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main responsibilities:

• Delivery & collection of vehicles
• Preparation of company vehicles
• Identify any fleet maintenance issues
• Deliver world class customer service
• Become part of a successful team

What we are looking for:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Reliable, flexible, positive and professional
• Good team player
• Exceptional customer service skills
• Ability to adapt to the needs of the business
• A keen and enthusiastic nature

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Service Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

The Technical Programme Manager will be responsible for managing the technical direction of the Digital Delivery Department and manage a small Team of Technical Consultants supporting the delivery and future development of the Trust’s Digital Strategy.

As Technical Programme Manager, you will continuously drive excellence in all aspects of the technical direction of the Digital Strategy to build our shared best practices. Projects will be delivered with care and attention to research, data, and organisational governance.

Reporting to the Head of Digital Delivery, the post holder will work as part of a dynamic Team, and in collaboration with other Executives and Programme Directors, in assuring delivery of the agreed East of England business plan and delivery portfolio.

This will include agreeing work programme priorities for each portfolio for the year, ensuring appropriate resourcing and establishing and embedding the required programme governance and reporting arrangements.

A solid foundation in developing technology solutions in a health care setting is vital, complemented by distinguished leadership and communications skills, pivotal in fostering collaborative endeavours with a diverse range of stakeholders inside and outside of the Trust.

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us

Please refer to the attached Job description for a detailed overview and the main responsibilities of this role


This advert closes on Monday 26 Aug 2024

Service Care Solutions are recruiting a Mental Health Nurse to work at one of our Independent Hospitals in Essex. The hours will be 07:45 - 20:15 for day shifts & 19:45 - 08:15 Night shifts, with the option to be block booked going forward.

**no sponsorship available**

Service Information

• The service is a Alcohol rehab and Mental Health treatment centre in Essex
• The hospital is set within rural green hospital grounds, within easy reach and comes with free parking on site, making for excellent transport links for staff.
• As a Mental Health Nurse, you will be working within a team that includes a range of professionals.
• You will work under the supervision of the Senior Nurse on shift and will need to have good communication skills, excellent team working skills, be highly self-motivated with a flexible approach, and have some appreciation of mental health conditions.

Person Specification

The successful applicant must have:

• demonstrable Knowledge and experience working within Acute Mental Health and/or eating disorders.
• Practical PMVA Training and Basic Life Support dated within 12 months.
• Mandatory Training dates within 12 months
• Valid NMC pin
• Fantastic communication skills
• Ability to work flexibly and commit to working hours mentioned above.
• It would be beneficial if the applicant is a driver due to the location and shift start times but there is a local bus service that has an agreement to stop at the end of the main drive for staff.

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Chelmsford workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Wednesday 7 Aug 2024

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Chelmsford workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Wednesday 7 Aug 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our Intraday team?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Required to work ONSITE at either Chelmsford or Bedford. This role is predominantly OFFICE based.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.

Our vision is underpinned by four goals:
• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.



Support the delivery of high-quality patient care according to Trust standards, policies, and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes.

Provide assistance with planning rotas to include new starters, leavers and students to ensure rotas are planned accurately and efficiently.

Plan rotas to meet forecast demand, and adjust making shift amendments, for cancellations, shift swaps, sickness cover and team changes.

Plan and publish rotas according to process, ensuring adherence to demand profiling and system status planning. Contribute to the design of new rotas and oversee implementation. Use and maintain the workforce management system to plan relief shifts and review resources in line with forecasts, making changes as needed.

Input and update workforce management data accurately. Ensure compliance with Data Protection and Freedom of Information and Working Time Directive legislation.

Be responsible for allocation of leave, training, and record abstractions for operational staff accurately and support with the allocation of relief shifts as required. Collate and maintain accurate records as required. Update the workforce management system to staff requests including maternity/paternity leave, coaching and training, stations meetings, team changes, new rota patterns and leave allocation.

Plan relief and overtime cover whilst maintaining optimum skill mix and competence levels wherever possible.

Communications and Stakeholder Engagement

Deal promptly, efficiently and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPI's and provide a good service. Respond to ad hoc enquiries from all levels of staff.

Liaise with other departmental managers to make the most effective use of resources. As part of the Scheduling Team ensure effective communication across all mediums with internal and external stakeholders alike.

Liaise with external suppliers, private providers, agencies and other stakeholders to plan and allocate relief and bank staff cost effectively and efficiently, using persuasion and negotiation where required.

Work with the Private Ambulance Services (PAS)and ensure rotas are planned to reflect forecasted demand.

Strategic Leadership and Service Development

Work closely with the ESR Team to support the development of the ESR system to develop high quality and efficient workforce information and payroll systems, maintaining accurate workforce systems and scheduling systems.

Analytical, Judgemental, and Decision Making

Use the workforce management software to deliver complex plans for operational delivery in a timely and accurate manner matching resource plans to forecasted demand profiles.

Receive requests for staff abstractions from rotas. Authorise/decline requests for staff abstractions from rotas according to protocols and where necessary liaise with line managers/HR to progress requests, ensuring fairness, equity, and consistency.

Communicate abstractions to staff and managers, both verbally and in written report form, where necessary.

Produce reports and other statistical data as required using a variety of information systems and formats.

Resource Management

Provide effective cover within the Scheduling Team, ensuring that the Department is adequately staffed and deputise for the Resource Planning Manager when required.

Liaise with the Managers and the Trust’s payroll provider on issues pertaining to timesheets, including sickness, annual leave and overtime.

Monitor abstractions, overtime spend and other designated KPI's and provide reports as required.

Work closely with the Private Provider Contract Manager to manage the planning of PAS resources and payments. Monitor and check Private Provider invoices against data held in the workforce management system and ensure any discrepancies are dealt with.

Working Conditions and Additional Information

Maintain a good working knowledge of Data Protection, Freedom of Information, Working Time Directive and other relevant legislation.

Resolve any software interface issues through error checking and contribute to the review of policies/protocols/processes, providing recommendations to improve performance where possible.

Contribute to continuous professional development of the Scheduling function, providing support to less experienced members of the team.

Participate in performance reviews in line with the Trust’s Knowledge and Skills Framework, personal training and continuous development, including one-to-one meetings with the Resource Planning Manager.

Ensure service users within areas of responsibility are provided with a quality service and that best practices are adopted within the department.

Adhere to robust systems of governance (clinical, financial, staff, information).

Contribute to the review of policies/processes/protocols, providing recommendations to improve performance wherever possible. Other duties as required by the Resource Planning Manager to ensure the smooth running of the Scheduling Department.


This advert closes on Monday 5 Aug 2024

This is an exciting opportunity for a telecommunications/telephony specialist to join the EEAST. It is an opportunity to lead and drive the telecommunications strategy of the Trust.

This role is central to the delivery and continuity of Information Technology Telephony services across the Trust. This role will manage the overall technical design for the Trust’s telecommunications strategy, with the ability to present and demonstrate the Trusts telecommunication Infrastructure and strategy.

The post holder will manage an overview of all Trusts telecommunication technology requirements and agree standards for the approval of the functional specification documents to ensure consistency and compatibility with the strategic vision.

They will also manage the overall telecommunication technical design for the Trust’s telecommunication infrastructure, including documentation of all telecommunication infrastructure.

A suitable candidate will be a Telecommunication Specialist with full understanding of the technology vision, objectives, deliverables and organisational goals. This role is key to defining the strategy of the Trusts telecommunication technologies strategy with current and future industry standards.

Hybrid working is available with the post holder required to attend one of our three Regional Trust bases - Bedford, Chelmsford or Norwich as required.

This vacancy is not open to candidates who have been unsuccessful for this role within the last 3 months.

Responsible for ensuring that the telecommunication technical design standards are managed across the whole Trust infrastructure and system development programmes.

Formulate and review system development methodology and standards to ensure a common approach and consistent standard for all IM&T programmes of work.

Manage an overview of all Trusts telecommunication technology requirements and agree standards for the approval of the functional specification documents to ensure consistency and compatibility with the strategic vision.

Manage the overall telecommunication technical design for the Trust’s telecommunication infrastructure, including documentation of all telecommunication infrastructure.

Approve, in consultation with the Head of Digital Delivery, Head of Live Services and the Enterprise Architect, the telecommunication architecture for the Trust.

Manage relationship with 3rdparty telecommunication providers and hold Service Reviews in conjunction with the Head of Digital Delivery at regular intervals for all third parties providing telecommunication hosted services to the Trust.

For further information relating to detailed specifics for the role please refer to the attached Job description

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care. This role will be key in supporting the Telecommunications infrastructure required by the trust to deliver this service.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.



Please refer to the attached Job description for a detailed overview and the main responsibilities of this role.


This advert closes on Wednesday 17 Jul 2024