Service Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Outside Continental US
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What You’ll Get to Do:
Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement US EUCOM’s mission objectives.
CACI has an excellent opportunity for an experienced, self-directed, Service Desk Technician. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.
More About the Role:
The Service Desk Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone. Provide Tier 1/2 level support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications. Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. Ensure all actions are professionally and thoroughly documented within the ticketing system. Multiple device configuration including end user device support may be required. Assist in the creation and maintenance of documentation and SOPs.
Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Other duties as assigned.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Specifically the Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Provide Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support. Provide Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services. Provide 24x7x365 support.
You’ll Bring These Qualifications:
- Currently hold an adjudicated Secret Clearance and be able to maintain
- BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience
- Modern Desktop Administrator Associated: MS 365
- CompTIA Security + (IAT Level II or greater)
These Qualifications Would be Nice to Have:
- ITIL v3 – Foundation
- CompTIA A+/Network+
- Automation using Microsoft PowerShell, VBScript, or batch files
- Experience with Citrix application and desktop virtualization
- Adaptable to changing circumstances and operational needs
- Understanding of Department of Defense Military standards
- Experience working with and supporting Cisco Routers and Switches
- Experience with DoD IT security requirements
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$61,600 - 129,300 USD
