Total 114 customer service job vacancies in gloucester gloucestershire gl19 3ny

Customer Service Administrator

Location: Stroud, Gloucestershire

Salary/Rate:£13.5/hour

Hours: Full-Time, 37.5 hours

Salary: £13.50 per hour

We are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally.


Key Responsibilities of a Customer Service Administrator:

Provide customer service support for international customers
Receive, acknowledge, and process orders via SAP
Collaborate with the International team to manage customer orders and forecasts
Deliver high-level customer service over phone and email
Coordinate invoicing with the Finance team
Generate export documentation to support shipments from the warehouse facility
Coordinate customer-organised pickups and provide updates as necessary

Key Skills of a Customer Service Administrator:

Experience with SAP system (training provided for the right candidate)
Clear and effective communication skills, both written and verbal
Previous experience in a customer service role

Trainee Field Service Engineer - 2 Year FTC progressing to perm

Location: Oxfordshire, Gloucestershire, Wiltshire

Principal Purpose
Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations.

Key Responsibilities

• Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
• Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
• Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
• Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
• Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
• Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
• Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
• Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
• Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
• Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
• Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.

Requirements:

• Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics, engineering, IT, or scientific qualification.
• Full UK Driving Licence
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training.

Benefits:

• 25 days paid holiday plus bank holidays per annum.
• Company Sick Pay.
• Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary.
• Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families.
• Family-Friendly Policies.
• Agile/Hybrid working for applicable roles.
• Flexitime for applicable roles.
• Discretionary Pay review

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

For further information about this role please see attached the job description and person specification.

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata) per financial year.
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £25,693:00 per year.

Schedule: Structured 12 hour shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

A rewarding opportunity for a Service Delivery Manager to work out of Gloucester and Cheltenham Hospital. We are looking for someone who is use to managing and getting the best out of a team along with strong relationship building and presentation skills. This role offers onsite day work only, no weekend or evenings and a benefits package of 26 days holidays plus stats, company pension scheme, discretionary bonus, and private health care	Salary: £30,000 - £33,000
Main Purpose
We are seeking an on-site manager to assist with the management of the day-to-day activities and service delivery of managed services.
Key Accountabilities
To support the Operations Director & the Regional Service Delivery Manager in the effective delivery of the company`s managed services and day to day service management. To proactively manage the supply chain & sub-contracts. To be the key point of contact to all Trust staff. To represent and promote the company`s managed service's efficiency and the corporate values to the customer site. To ensure that all stock is distributed and shelved in a timely manner from delivery when required. To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised. To provide support to all day surgery units, theatres (pre-& post op) with administration and purchasing.
To conduct and support supplier negotiations and meetings. To provide data analysis to the Regional Service Delivery Manager and Operations Director as requested.

Skills, Experience and Qualifications

Excellent interpersonal skills Good knowledge and experience in preparing and manipulating data within spreadsheets Site/Line Management experience. Good knowledge of networking and IT, including MS Office Good written and verbal communication skills The ability to work to tight deadlines Excellent organisational ability Ability to drive is desirable, with full, clean UK driving license.

If you are interested please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Key Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2.Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives. 4. Handle escalated customer inquiries and complaints,
resolving issues promptly and effectively. 5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain a positive and professional work
environment, fostering teamwork and collaboration among team members. 8. Create and maintain documentation of customer service processes, procedures, and best practices.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: GloucesterHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Contact Centre Team Leader – Health Assessment Advisory Services
Bristol/ Hybrid
Full Time, Permanent, £31,000-£36,000 plus benefits

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday
- Friday. Saturday covering 9am-5pm on a rotational basis
Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

- Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
- Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
- Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
- Produce and utilise statistical data and work management reports to effectively manage workloads.
- Provide performance reports/data as required.
- Build and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

- Extensive customer service experience in a contact centre environment.
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work effectively.
- Ability to work flexibly as needed is required due to the demanding nature of the role.
- Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

- Up to 6% contributory pension scheme
- Free parking on site / 5-minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Proud member of the Disability Confident employer scheme

Head of Commissioning

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £48-53 umbrella an hour (£37-£41 PAYE an hour)
Location: Gloucester (once a week in the office)

Gloucestershire County Council are looking for an Interim Head of Integrated Commissioning to join their team with responsibility across intermediate care. As the Head of Integrated Commissioning, you will:

• Line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload
• Work collaboratively within a Integrated Commissioning Management Team and across organizational boundaries to ensure the system's vision is translated into real services
• To lead on the strategic planning and development of services which support the system flow in Gloucestershire
• Be responsible for coordinating work with commissioning leads

Requirements

• Extensive knowledge and experience at a Head of Service Level for Integrated Commissioning
• Recent working knowledge of commissioning
• Experience within Adults commissioning

For further information on this role, please email jemma.molloy@servicecare.org.uk

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Our Client's Values;

Care.
People are at the heart of everything we do. We want the best for everyone we work with.

Be human.
We are accessible, genuine and humble. Always learning.

Do the right thing.
We're open, honest and inclusive. We get things done.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now!

Children's Home Registered Manager

Job Type: Permanent
Location: Gloucester
Salary: £52,265 - £56,050 per annum dependent on experience

About the role:
To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children's home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager's assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident's needs) by Ofsted, the regulator.

Requirements:

• Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
• Evidence of continued professional develop
• Full UK driving license
• DBS clearance

Benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly policies and benefits to help support you and your family
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to work scheme
• Links to employee networks such as Prism (LGBT+) and the Young Employees Network
• Career development and qualification opportunities
• Access to our Social Work Academy

If this a role you're interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail

Assistant Head of Adult Support Services

Duration: Initially 6 months
Location: Gloucester
Hours: 37 hours per week
Rate: £34 umbrella an hour (£27 PAYE an hour)

Gloucestershire County Council are looking for an Assistant Head of Adult Social Care Support Services and Business Development to join their team. This role will be office based initially with the view of moving to hybrid in the new year.

As the Assistant Head, you will:

• Play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework
• Be responsible for promoting and driving service development and change in the Customer Services Team
• Drive initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of the services.
• Be responsible for innovative solutions, customer journey, partnership and collaboration, strategic planning/compliance and governance

You will receive a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring.

Requirements:

• Experience in adult social care, service transformation and budget holding/management/monitoring
• Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management
• Experience of leading and successfully delivering major projects.
• Substantial post-qualification experience of working in statutory health or social care setting
• Professional qualification in relevant field (degree or equivalent level professional qualification

If this is something you are interested in, please send your CV to jemma.molloy@servicecare.org.uk

Pay and Conditions Administrator

Location: Gloucestershire

Contract: Temporary To Permanent (6 month initial)

Rate: £15 Per Hour Umbrella (PAYE Inc. £13.75, PAYE Exc. £12.27)

Start date: ASAP

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is seeking a dedicated Payroll Administrator to join the Pay & Conditions Team on behalf of a local authority in Gloucestershire. In this vital role, you will be responsible for providing comprehensive payroll services to both the County Council and a variety of external clients. The position requires meticulous attention to detail in processing payroll payments and addressing pay-related queries, all while ensuring compliance and efficiency. As part of the team, you'll deliver high-quality, cost-effective services and offer guidance on employment terms and conditions. This role is perfect for a payroll professional with extensive end-to-end experience, a strong organisational skillset, and a commitment to delivering excellent customer service in a fast-paced environment.

Main responsibilities

• Accurately process payroll payments for the County Council and external clients, ensuring timely and compliant payroll operations.
• Address pay-related queries via the ContactUs helpline, offering clear and effective assistance to internal and external customers.
• Provide information and guidance on employment terms and conditions to employees and clients as needed.
• Ensure that payroll services are delivered efficiently and cost-effectively, meeting the needs of both internal and external clients.
• Work closely with team members to maintain high service standards within the Pay & Conditions team.

Candidate Requirements

• Must have extensive end-to-end payroll experience, ideally with a large employer.
• Proven experience in payroll administration, with a solid understanding of payroll processes and compliance regulations.
• Excellent organisational skills to prioritise workloads and maintain service levels.
• Ability to handle tax and pay queries with technical accuracy and deliver excellent customer service.
• Capable of managing competing demands, ensuring payroll accuracy, compliance with statutory requirements, and timely processing within monthly deadlines.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.