• Typical shift pattern is a 3-week rotation:
• Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
• Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
• Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

Service Care Solutions are working with a reputable law firm. Who are in need of a Private Client Solicitor in Inverness. They are a firm who are recognised as a Platinum STEP Employer Partner and have been shortlisted in the Scottish Legal Awards 2024. Are you a skilled Private Client Solicitor looking for a new opportunity? Join a prestigious team, in Inverness as they strive for excellence within the legal industry.

Role and Responsibilities:

• Conduct a range of private client work with a focus on estate and succession planning
• Manage multi-million-pound executries and family trust work
• Assist with the establishment and administration of family Trusts and Charities
• Provide Inheritance Tax and Capital Tax planning advice
• Support Team Business Development strategy - Conduct CPD updates when required
• Administration of estates - Drafting Wills, Powers of Attorney, and Living Wills

Person Specification:

• Fully qualified Scottish Solicitor
• Previous experience in a Private Client Team
• Strong written and verbal communication skills
• Willingness for ongoing professional developments
• Ability to manage varied workloads and meet deadlines

Benefits:

• Collaborative team environment
• Opportunity to shape the Private Client offering
• Full support for STEP qualification
• Competitive salary and benefits package
• Flexible working arrangements
• Active Social & Charities Committee

Providing sector-leading advice to clients If you are a dedicated Private Client Solicitor seeking a challenging yet rewarding position, apply now by emailing beth.kirby@servicecare.org.uk, or call via phone at 01772208969. We also offer a referral bonus of up to £250 if you know someone looking for work.. Please pass on this information!

Typical shift pattern is a 3-week rotation:

Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day

Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

What you'll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

Job Title: Senior Field Service Engineer
Location - Inverness (Field based role)
Hours: Monday to Thursday, 8 AM - 5 PM; Friday, 8 AM - 3 PM
Salary: Competitive, based on experience

I am working with leading provider of biomass boiler systems who are looking to expand their team by recruiting a full-time Senior Field Service Engineer.

Role Overview:
I am on the lookout for a Senior Field Service Engineer who is eager to advance in the biomass sector. It's an excellent opportunity for a technically proficient individual with a solid foundation in Commercial Plumbing & Heating and/or the Commercial Electrical Industry. Full Specialised training in biomass systems will be provided, so experience in that area is not required. The ideal candidate will demonstrate a strong work ethic and a desire for growth.

As a Senior Field Service Engineer, you will oversee ongoing planned and reactive maintenance, perform daily repairs, and ensure that commercial biomass heating installations comply with legislative and contractual standards. Your role will involve a variety of tasks to guarantee the optimal performance and reliability of our systems.

Core Responsibilities:

• Conduct planned and reactive maintenance on commercial heating systems, including pumps, control valves, pressurisation units, and associated mechanical/electrical services, including control systems, fuel stores, and augers.
• Quickly transition into the biomass sector through tailored training courses and on-site learning workshops relevant to the equipment you will maintain.
• Respond efficiently to breakdowns and equipment failures, diagnosing issues and implementing repairs using your engineering expertise to minimise downtime.
• Perform servicing tasks to high standards, ensuring compliance with legislation and contracts.
• Maintain detailed records of all work completed on-site using a company tablet and cloud-based asset management software.
• Deliver exceptional customer service by integrating with client representatives on-site and fostering strong relationships with key members of our client's teams.
• Collaborate with internal team members and departments to ensure smooth operations.

Essential Criteria:

• SNVQ (or equivalent) in Commercial Plumbing & Heating and/or Electrical Installation.
• Valid Driving License.
• A minimum of 5 years experience in a related industry.
• Strong knowledge of mechanical systems, electrical circuits, and heating principles.
• Excellent problem-solving abilities and a methodical approach to diagnostics.
• Proficient with hand tools and trade-specific equipment.
• Background in commercial heating systems with hands-on experience on-site.
• Strong technical skills with a proactive approach.
• Outstanding communication and interpersonal abilities.

Desirable Criteria:

• Previous experience in the biomass sector.
• Additional certifications in heating, plumbing, or electrical disciplines.
• Qualifications in Oil/Gas Servicing (OFTEC / Gas Safe Modules).

Employee Benefits:

• Comprehensive in-house training and career development opportunities.
• Company vehicle and necessary IT equipment.
• Competitive pension scheme.
• Life assurance coverage.
• Health cash plan.
• Complimentary annual health check during work hours.
• 30 days of annual leave, increasing with length of service.
• Organised social events throughout the year by our Health and Well-being committee.
• A friendly and supportive work environment.

Customer Service Advisor

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call-logging software
• Assign calls to relevant support teams
• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however, full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Typical shift pattern is a 3-week rotation:

Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day

Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call-logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Job Title: Biomass Service Engineer
Location: Inverness-Based
Hours: Full-Time, Permanent (7am - 5pm, Monday to Friday)
Salary: Up to £45,000 per annum
Responsible to: Service & Maintenance Manager

About Us:

Alternative Heat is a market leader in the design, supply, and installation of off-site prefabricated solutions for the commercial Mechanical & Electrical (M&E) sectors across Ireland and the UK. Through continuous investment in our teams and facilities, we've grown significantly over the years, establishing ourselves as a leader in the offsite prefabrication industry. We're now expanding our team and are seeking a skilled Biomass Service Engineer to cover our projects throughout Scotland.

Role Overview:

As a Biomass Service Engineer, you will be an integral part of our Service and Maintenance team, responsible for maintaining, servicing, and repairing biomass boiler installations across Scotland. You'll need to be proactive, have strong problem-solving skills, and be comfortable with extensive travel and occasional overnight stays.

Key Responsibilities:

• Respond to reactive call-outs for time-critical faults, including out-of-hours emergencies.
• Conduct monthly ash disposal visits and routine maintenance checks.
• Provide suggestions for plant improvements and submit detailed reports.
• Perform servicing and fault-finding on biomass plants and associated M&E services.
• Collaborate with both site-based and office-based engineers.
• Ensure timely completion of field-based job reports via tablet devices.

Essential Criteria:

• Relevant experience with biomass systems, preferably HERZ 300Kw - 1.5Mw.
• Previous experience in the Commercial M&E trade.
• Full and clean driving license.

Desirable Criteria:

• Experience with a range of biomass boiler manufacturers.
• Knowledge of additional biomass systems.

What We Offer:

• Comprehensive in-house training.
• Competitive pension scheme.
• Life assurance scheme.
• Health cash plan.
• Free annual health check during working hours.
• 30 days of annual leave.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

**Job Title:** Customer Service Advisor
**Location:** Inverness
**Working Arrangement:** Hybrid / Flexible Working

**Benefits:**
- 25 days annual leave + 9 public holidays
- Opportunities for career development
- Supportive and dynamic work environment

We are working in partnership with a company committed to delivering high-quality end-to-end services to their customers. They provide exceptional customer support through comprehensive assessments and appropriate aftercare, ensuring every interaction is handled with care and professionalism

**Key Responsibilities:**
- Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory manner
- Deliver high levels of customer service both face-to-face home visits and over the phone
- Tailor services to meet the unique needs of each customer
- Work towards set targets to ensure the highest standards of service
- Liaise with local third parties and key contacts to provide seamless support

**Who We're Looking For:**
- Proactive Individual: You take initiative and are driven to provide the best service possible
- Empathetic and Understanding: You are compassionate and skilled at working with vulnerable customers
- Attention to Detail: You ensure accuracy and thoroughness in all aspects of your work
- Customer Service Excellence: You consistently deliver high levels of customer service
- A team player: enthusiastic and interested in helping people

If you feel you would be the right fit, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Biomass Service Engineer
Location: Inverness-Based
Hours: Full-Time, Permanent (7am - 5pm, Monday to Friday)
Salary: Competitive, DOE
Responsible to: Service & Maintenance Manager

About Us:

Alternative Heat is a market leader in the design, supply, and installation of off-site prefabricated solutions for the commercial Mechanical & Electrical (M&E) sectors across Ireland and the UK. Through continuous investment in our teams and facilities, we've grown significantly over the years, establishing ourselves as a leader in the offsite prefabrication industry. We're now expanding our team and are seeking a skilled Biomass Service Engineer to cover our projects throughout Scotland.

Role Overview:

As a Biomass Service Engineer, you will be an integral part of our Service and Maintenance team, responsible for maintaining, servicing, and repairing biomass boiler installations across Scotland. You'll need to be proactive, have strong problem-solving skills, and be comfortable with extensive travel and occasional overnight stays.

Key Responsibilities:

• Respond to reactive call-outs for time-critical faults, including out-of-hours emergencies.
• Conduct monthly ash disposal visits and routine maintenance checks.
• Provide suggestions for plant improvements and submit detailed reports.
• Perform servicing and fault-finding on biomass plants and associated M&E services.
• Collaborate with both site-based and office-based engineers.
• Ensure timely completion of field-based job reports via tablet devices.

Essential Criteria:

• Relevant experience with biomass systems, preferably HERZ 300Kw - 1.5Mw.
• Previous experience in the Commercial M&E trade.
• Full and clean driving license.

Desirable Criteria:

• Experience with a range of biomass boiler manufacturers.
• Knowledge of additional biomass systems.

What We Offer:

• Comprehensive in-house training.
• Competitive pension scheme.
• Life assurance scheme.
• Health cash plan.
• Free annual health check during working hours.
• 30 days of annual leave.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.