Total 13 customer service job vacancies in kt21 2da

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.

Qualifications:
Bachelor's degree in business administration, marketing, or any other subject with related experience preferred .

Summary
We are looking for someone who is confident and reliable to join our busy office in a garage environment. This is with an excellent opportunity supporting with Customer Service and Business Administration duties. This is a fast paced working environment and busy garage so the individual will need to be organised and motivated.

Annual wage £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course Customer service practitioner
Hours Monday - Friday, 9.00am - 5:30pm.
37.5 hours a week hours a week

Possible start date
18 Nov 2024

Duration
12 Months

Positions available
1

Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work
Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails
Processing and inputting orders, MOTs
Quotations to customers via email and telephone calls
Answering the phone and booking customers in.
Dealing with customer queries
Building a good rapport with customers
Keeping and maintaining accurate and organised records
Dealing with invoices and assisting with book keeping
Where you’ll work
New Rd, Willenhall

WV13 2DA

Check your travel to work
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
STAFF SELECT LTD

Your training course
Customer service practitioner

Equal to Level 2 (GCSE)

Course contents
Your training plan
Customer Service Practitioner Level 2
Functional Skills English and maths to level 2 if required
20% off the job training
Allocated at the company no day release
Requirements
Essential qualifications
GCSE or equivalent English (Grade 4 / C and above) essential
GCSE Maths 4 / C (Grade 4 / C and above) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills
Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Other requirements
This will be in a garage environment. Successful applicants will have a good polite telephone manner and Grades need to be 4/C in Maths and English. Accuracy and attention to detail is key. Customer facing role

About this company
Established in the 1980’s we are a reliable family run business based in the West Midlands. We welcome all customers and take great pride in providing a quality, efficient and affordable service. It can be a stressful experience when something goes wrong with your car and it can be difficult to find a mechanic you can trust. We are your local trusted garage and promise to look after your vehicles. All our work is guaranteed. We work on vehicles of all makes, models and sizes – petrol, diesel and electric. Our workshops are fully equipped with state of the art diagnostic equipment and we employ qualified technicians and diagnostic specialists. We are a DVSA approved MOT testing centre authorised to inspect vehicle classes 4 and 7. We are also approved by Wolverhampton City council to inspect Taxis.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

- Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails.
- Processing and inputting orders, MOTs
- Quotations to customers via email and telephone calls
- Answering the phone and booking customers in.
- Dealing with customer queries
- Building a good rapport with customers
- Keeping and maintaining accurate and organised records
- Dealing with invoices and assisting with bookkeeping.

Are you passionate about providing care and looking for flexible working opportunities? We are recruiting dedicated Mental Health Nurses to join our team and work Ad Hoc shifts within Mental Health Services in York. You will be working across Adult and Older Adult acute mental health inpatient and assessment wards.

Why Choose Us?

• Flexible Shifts: Day, night, and weekend shifts available

• Competitive Pay: Earn from £21.14 per hour (Ltd/ Umbrella) or £19.18 PAYE Inclusive equivalent, with uplifts for nights, weekends, and bank holidays.

• Fantastic Benefits:
  • £250 Registration Bonus
  • Up to £350 Referral Bonus
  • Uniform provided
  • Weekly payroll
  • Compliance costs covered
  • Dedicated consultant support

Requirements:

• Mental Health Nursing qualification
• At least 12 months of post-qualification experience
• Current NMC PIN and registration
• PMVA Training

Join us in making a difference in the lives of those in need while enjoying flexibility and great rewards! To apply, email rebecca.hyde@servicecare.org.uk.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.

Qualifications:
Bachelor's degree in business administration, marketing, or any other subject with related experience preferred .

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Service Charge Officer
London Bridge
Full Time - Hybrid
Temporary

We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.
Requirements

• Strong previous experience in an administrative role
• Previous experience within a Housing Association is desirable
• Able to plan and prioritise high volume workloads
• Able to work under pressure and to tight deadlines
• Strong attention to detail, self-motivated
• Excellent IT skills, including using Excel, Access, Powerpoint, and Word
• Excellent communication skills both verbal and written

Role Expectations

• Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
• Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
• Producing clear, understandable breakdowns and summaries of service charges for customers
• Proactively contact customers promoting the team as a key point of contact for any service charge concerns
• Calculate and produce accurate actual and estimated service charges statements
• Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
• Investigate queries, ensuring invoices and costs have been correctly allocated
• Liaise with key internal and external partners
• Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Job Vacancy

An exciting opportunity has arisen for three Part-time Customer Care Assistants to join our care at home team on a permanent basis. In this role, you will work as part of a team to ensure customer and carer queries are efficiently responded to and resolved. Training and a comprehensive induction period will be provided with ongoing support and guidance.

Essential

Competence in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects. SVQ 2 or equivalent is an acceptable alternative.

Demonstrable knowledge of word-processing, spreadsheet, keyboard and clerical skills, such as SVQ 2 in Administration or equivalent.

CLOSING DATE - 1st May 2024

INTERVIEW DATE - 9th May 2024

Job Advert

Position Title: Customer Care Assistant x3

Position Number: WAC525, S24562, S2464

Directorate: Health and Social Care

Location: Midlothian Care at home Service

Contract Status: Permanent

Hours of Work: 21 (4 DAYS ON 4 DAYS OFF INCLUDING WEEKEND WORK)

Working Pattern: Fixed

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £15,077.93 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Proud member of the Disability Confident employer scheme

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.