Total 112 customer service job vacancies in leeds ls9 7tf

About You As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently. With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations. You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills. You will also bring; Previous managerial experience managing people and financial resources. Experience in a healthcare setting although highly desirable is not essential Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues. Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety HND or Degree, DMS or other post-graduate management qualification A full job description and further information can be downloaded from the right hand side of this page. Location: BPAS Leeds Third Floor, 7 Eastgate, Leeds LS2 7LY BPAS Bradford The Ridge Medical Centre, Cousen Road, Bradford BD7 3JX Salary:£42,073 - £50,871 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit. Working Pattern: 36 Hours per week | Flexible during business hours Monday to Saturday. Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Recruit4Staff are proud to be representing their client, a group of companies in the construction industry, in their search for a Customer Service Executive to be based from the office in South East Leeds.

What our client is offering for a successful Customer Service Executive : -

• Salary £26,000 - £27,000 per annum (open to going up to £30,000 per annum for the right candidate)
• Monday to Friday (08:30 - 17:00)
• Permanent
• Free Breakfast on Site, Company Team Events, Friendly Environment, Holiday 20 days + bank holidays & Pension, Competitive Pension Contribution, BBQs, Birthday Off,

The Role - Customer Service Executive :

• Responsible for managing customer service on inbound telephone enquiries as well as email and webchat
• Responding to customer email and telephone requests
• Confirming prices and processing new orders
• Up-sell orders where possible and offer alternatives
• Assist customers with their invoice enquiries
• Meet KPIs: Customer Happiness, Orders Processed, Response Time

What our client is looking for in a Customer Service Executive :

• Previous experience working in a customer service driven role - ESSENTIAL
• Accurate data processing - ESSENTIAL
• Experience working in a construction / civils / building services industry - DESIREABLE
• Administration / Computer Literacy - ESSENTIAL
• Excellent telephone manner
• Culture Driven: Unity, Team Player, Good Communicator, Upbeat and down to earth

Key skills or similar Job titles: Sales Administrator, Sales Administration, Customer Service Admin, PO Administrator

Commutable From: Leeds, Wakefield, Rothwell, Wetherby, Castleford, Pontefract

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Account Handler / Account Manager - Leeds or Harrogate

Are you ready to join a global insurance broker known for its commitment to internal promotion and professional development? Our global broking client are looking for an Account Handler with at least two years of commercial insurance experience to join our dynamic team based in either Leeds or Harrogate.

You'll provide tailored insurance solutions for a range of clients in sectors such as retail, hospitality, property, and marine. You'll collaborate closely with account executives and a wider handling team to deliver exceptional client service across all commercial insurance classes, supporting businesses with annual premiums up to £50,000. This role is hybrid, with three days in-office and two at home and with a lot of flexibility and onsite parking.

• A very competitive salary with clear progression opportunities
• Modern, social office setting with parking, gym facilities, and a flexible hybrid model
• Client visits for relationship-building and a local feel within a larger, structured organisation

Our client are passionate about promoting from within, offering ample opportunities for advancement. If you have been considering just where your progression is coming from or if you are fairly rewarded for you hard work then we would be very open to speaking to you about what is available.

Proud member of the Disability Confident employer scheme

Northgate Lighting in Leeds are recruiting for an Apprentice Customer Service Executive/Order Processor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.

Job Details:
1. Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
2. Answering incoming customer calls, dealing with their queries.
3. Answering customer emails.
4. Providing customer support.
5. Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
6. Speaking with suppliers, chasing orders.
7. Working with manufacturing department to make sure customers’ requirements are met.
8. Dealing with returns, faulty or damaged items.
9. Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
10. Managing delays.
11. Making sure customers’ orders are fulfilled on time and any issues solved promptly.
12. Dealing with carriers and transportation.
13. Organising proof of deliveries.
14. Working closely with warehouse team regarding customers’ orders.
15. Attending monthly Group Customer Service meetings.
17. Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
18. Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Requirements:
Computer Skills – Microsoft Word, Excel, and Outlook.
Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.
Ability to work as part of a team & independently.
Managing of own workload to achieve deadlines, working within a fast paced environment.
Highly IT literate, especially in Excel.
Previous knowledge of the lighting industry is advantageous however full training will be provided
Knowledge and use of CRM system, and Microsoft Dynamics NAV
Ability to prioritise heavy workload
Ability and willingness to work hours as required to complete the task.
Previous experience working in a customer service / sales environment.

Hours of work:
Monday - Friday 8:30am - 17:00pm with a 30 minute unpaid lunch break - 40 hours per week

Proud member of the Disability Confident employer scheme

Service Scheduler

Location: Horsforth, Leeds
Salary: £30,000 to £32,000
Job Type: Full-Time, Permanent
Benefits: 23 days annual leave plus stats, company bonus, free on-site parking

Position Overview:
Our client is seeking a Service Scheduler to join their operations team. In this pivotal role, you will be responsible for the smooth coordination of machine installations, breakdown responses, and planned servicing. As the Service Scheduler, you will manage the day-to-day scheduling of engineers, ensuring workloads are balanced and resources are available for machine installations and maintenance tasks. Acting as the main point of contact for both engineers and customers, you will ensure urgent breakdowns are addressed quickly while maintaining the schedule for planned servicing and new equipment installations.

Key Responsibilities:
Manage the schedule for all engineers, including both reactive and proactive work on a daily basis
Ensure all jobs are thoroughly planned for engineers, including making sure they have the tools and parts required
Respond quickly to reactive requests and breakdowns, ensuring an engineer is on-site within 1 working day
Liaise with customers to confirm installation and service dates, and communicate any delays or changes promptly
Process engineer reports and close jobs on the system as required
Support engineers with logistical issues, such as job site access, additional support, or arranging travel and accommodation
Act as a primary point of contact for customers and engineers during installations, breakdowns, or service visits, resolving on-the-day issues as necessary

Requirements:
Previous emergency breakdown scheduling experience is essential
Ideally experience with scheduling software
Great attention to detail
Ability to handle multiple tasks
IT literate
Ability to prioritise

This is a fantastic opportunity that offers excellent potential for growth within the company! If you meet the requirements and are interested in this exciting Service Scheduler role, please apply or contact Kitty King at Unity Resourcing.

As a Food Service Assistant at HMRC Leeds, You're a real people person with excellent communication skills, Mainly customer facing, You'll interact with our clients and colleagues every day, improving quality of life for all that you meet.

What you’ll do:

• Clean and sanitize equipment and workstations
• Support any enquiries or requests within the food and beverage areas
• Serve and replenish food from counters and break down stations at the end of meal periods
• Interact with customers in the serving, retail, and dining areas

What you bring:

• Positive attitude, professionalism and respect for others
• Basic food-handling skills
• No previous experience required

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Package Description

• 37.5 hours per week
• Monday - Friday 0530 - 1730
• £11.44 per hour
• Full access to Sodexo Rewards Hub, located in the city centre 7 minutes away from the city centre, cycle to work scheme.

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is LS1 4AP

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Location: Leeds, West Yorkshire
Contract Type: Temporary (Full-Time, 4 Month Contract)
Salary: £12ph

I am representing a fast-growing company in Leeds, committed to delivering exceptional customer service. They are currently seeking enthusiastic, reliable, and customer-focused individuals to join our team as Temporary Customer Service Advisors. If you enjoy helping people, problem-solving, and working in a friendly environment, this could be the perfect role for you!

Key Responsibilities:

• Responding to customer queries via phone, email, or live chat in a professional and timely manner
• Handling complaints, resolving issues, and ensuring customer satisfaction
• Processing orders and providing product/service information
• Updating customer records and maintaining accurate documentation
• Working collaboratively with the team to ensure targets are met

What We're Looking For:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities with a customer-first mindset
• Ability to stay calm and patient under pressure
• Previous experience in a customer service role is preferred, but not essential
• Comfortable using computers and handling multiple systems

What We Offer:

• Supportive team environment
• Opportunity to gain valuable experience in customer service
• Modern office space in the heart of Leeds, close to public transport links

If you're ready to make a positive impact and join a friendly, customer-focused team, we'd love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

General Duties To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trusts personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake all administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively, and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval, and to abide by professional codes of conduct. To participate annually in a job plan review with the Clinical Team Manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation. To work with local managers and professional colleagues in ensuring the efficient running of services and share with consultant colleagues in the medical contribution to management. To comply with the Trusts agreed policies, procedures, standing orders and financial instructions, training request and study leave process, and to take an active role in the financial management of the service and support the Medical Director and other managers in preparing plans for services. External Duties, Roles and Responsibilities The Trust actively supports the involvement of the consultant body in regional and national groups subject to discussion and approval with the Medical Director and, as necessary, the Chief Executive Officer. Other Duties From time to time it may be necessary for the post holder to carry out such other duties as may be assigned, with agreement, by the Trust. It is expected that the post holder will not unreasonably withhold agreement to any reasonable proposed changes that the Trust might make. Work Programme It is envisaged that the post holder will work between 6 and 10 programmed activities over 3-5 days. Following appointment there will be a meeting at no later than three months with the Medical Lead to review and revise the job plan and objectives of the post holder. The overall split of the programmed activities is 70% to be devoted to direct clinical care and 30% to supporting professional activities (as per the Royal College of Psychiatrists recommendation). The timetable is indicative only. A formal job plan will be agreed between the post holder and Medical Lead three months after commencing the post and at least annually thereafter. 5. On-call and Cover Arrangements The out of hours consultant on call rota for children and adolescents in Leeds with mental health problems will be 1:9. There is a first on call rota staffed by CT1-3s and dedicated liaison nurses. There is a second on call tier provided by ST4-6s in child & adolescent psychiatry coverage of which depends on the number of such trainees currently placed in Leeds (usually 4-5) with any vacant on calls covered by an authorised locum bank. Therefore the consultants provide the third tier of on call.

Job Description

Hourly Pay from £13 PAYE per hour / £18 ltd (umbrella pay rate) - £15 PAYE per hour / £20 ltd (umbrella pay rate)

Service Care Solutions is looking for a committed and empathetic Prison Support Worker to join our team, working across two sites near Leeds. This contract role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totalling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance.
Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208962 or email andrew.quinney@servicecare.org.uk

Service Care Solutions is looking for a committed and empathetic Prison Support Worker to join our team, working across two sites near Leeds. This full-time role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totaling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance but offers a generous benefits package, including 30 days of annual leave plus bank holidays.

Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

What We Offer:

• A comprehensive induction to help you settle into your role.
• Ongoing learning and development opportunities tailored to your needs.
• Continuous support and supervision, including reflective practice, to help you grow and succeed as a practitioner.

If you are passionate about making a difference and meet the criteria outlined above, we encourage you to apply. Please send your up-to-date CV to Mark White at mark.white@servicecare.org.uk.

Job Title: Senior DevOps Engineer
Location: Leeds
Pay Rate: £750 per day (Inside IR35)

Company: Service Care Solutions
Contact: Lewis Ashcroft - Lewis.Ashcroft@servicecare.org.uk

Overview:
Service Care Solutions is seeking an experienced Senior DevOps Engineer to support the Digital Working Age Services team, particularly focusing on Universal Credit-one of the UK's most critical Government services. This is an opportunity to directly influence the core systems supporting millions in society. You will be a hands-on engineer and technical leader, responsible for designing, implementing, operating, and evolving new and existing services and infrastructure.

Role and Responsibilities:
As a Senior DevOps Engineer, you will:

• Work within a multi-functional agile delivery team, leading engineers and driving innovative solutions.
• Develop and maintain automated solutions to support quality, consistency, and reliability of critical services.
• Collaborate with cross-functional teams to deliver high-quality systems for agents and claimants.
• Provide technical expertise, mentoring and coaching other DevOps engineers.

Key Technical Skills:

• Proven experience in a DevOps environment, including Continuous Integration & Deployment.
• Strong Unix/Linux platform experience (preferably RHEL/CentOS) and proficiency in scripting languages (Bash, Python, Go).
• Expertise in cloud-based platforms, especially AWS.
• CI/CD pipeline implementation and maintenance (GitLab CI, Jenkins preferred).
• Skilled in Infrastructure as Code (Terraform, Packer, CloudFormation, Cloud-Init).

In addition, expertise in at least two or more of the following areas is required:

• Data Persistence: MongoDB/Atlas
• Messaging/Events Platforms: Kafka
• Observability Tooling: Prometheus, Grafana, Splunk
• Container Hosting Platforms: ECS/Fargate, Kubernetes
• Secrets Management: Hashicorp Vault, AWS Secrets Manager
• Identity Management: Entra ID, Keycloak
• Security: Cloud Security, CIS Benchmarks, DAST/SAST

Person Specification:
The ideal candidate will be adaptable, quality-driven, and strategically minded, with a passion for innovation and high standards in their work. A positive attitude, resilience under pressure, and strong interpersonal skills are essential for success in this role.

On-Call Requirement:
Due to the critical nature of these services, this role includes participation in a 24/7 on-call support rota.

Application:
If you're ready to take on a challenging role that directly impacts public services and improves the future for millions, please reach out to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk to discuss this opportunity further.

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

Service Care Solutions are working with a National Substance Misuse Service to support them with staffing requirements. This service is a national provider with a extensive history in supporting Services users with addictions.

We are looking to hire for a Recovery Worker to manage a caseload Service Users who are struggling with Substance Misuse Problems, addressing their Drug and or Alcohol Misuse issues.

This role is based within Leeds.

The Perfect Candidate for the Recovery Worker role
This role calls for a caring and driven individual who puts others before themselves.
The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.

Main responsibilities / duties of a Recovery Worker
- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.
- Support the day to day operation of services through the delivery of appropriate evidence based interventions.
- Manage an active caseload providing structured brief interventions and/or other psychosocial interventions in compliance with our delivery model.
- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.
- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.
- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.
- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.
- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.

The Role of a Recovery Worker
The role of a Substance Misuse Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.

Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.

The Benefits of Service Care Solutions:

* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* DBS disclosures provided via fast track online services free of charge.

If you want to hear more about this Substance Misuse Recovery Worker role please send us your CV by clicking 'apply now' or send your CV to paul.rimmer@servicecare.org.uk

Service Care Solutions are working with a National Substance Misuse Service to support them with staffing requirements. This service is a national provider with a extensive history in supporting Services users with addictions.

We are looking to hire for a Recovery Worker to manage a caseload Service Users who are struggling with Substance Misuse Problems, addressing their Drug and or Alcohol Misuse issues.

This role is based within Leeds.

The Perfect Candidate for the Recovery Worker role
This role calls for a caring and driven individual who puts others before themselves.
The role involves managing a complex caseload of service users within a busy environment, so experience within this role of role is required. The perfect candidate would also have good knowledge of substance misuse and the pathways to recovery as to help service users in the most effective way possible.

Main responsibilities / duties of a Recovery Worker
- Deliver continuity of care through effective partnership working, care coordination, delivery of interventions and key work responsibilities.
- Support the day to day operation of services through the delivery of appropriate evidence based interventions.
- Manage an active caseload providing structured brief interventions and/or other psychosocial interventions in compliance with our delivery model.
- Assess service users, carrying out triage and comprehensive assessment as required and making appropriate onward referrals to specialist agencies.
- Assess and manage risk ensuring a safe and appropriate environment for all through active risk prevention.
- Develop and disseminate substance misuse information and give advice on health & social well being in both groups and one to one settings.
- Screen for substance use in line with organisational guidelines and taking appropriate follow up actions.
- Screen for Blood borne viruses (BBV), with the aim to prevent/control the onward spread of infection whilst supporting vulnerable service users, following organisational policy.

The Role of a Recovery Worker
The role of a Substance Misuse Recovery Worker is to manage a caseload of service users who are accessing the service due to struggling with Substance Misuse Problems. This role incorporates involvement with a range of other workers who will also be supporting service users.

Candidates must have previous experience working for a Substance Misuse Service and have experience managing a caseload. Candidate applications without this experience will not be considered.

The Benefits of Service Care Solutions:

* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* DBS disclosures provided via fast track online services free of charge.

If you want to hear more about this Substance Misuse Recovery Worker role please send us your CV by clicking 'apply now' or send your CV to paul.rimmer@servicecare.org.uk

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point. We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview. Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests. We reserve the right to close the advertisement early, should we receive sufficient applications. Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form. Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systems