Total 166 customer service job vacancies in leicester le5 4pw

We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role.

In this position, you'll manage daily emails, tickets, and calls on the Helpdesk. You'll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance.

We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role.

Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days' annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

Experienced Complaints Handler - Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.

Working Hours/ Shift Patterns: Monday to Friday 9.00 - 17.30

Salary: £24,500 + plus benefits and the opportunity for further salary progression.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks you will be in a classroom-based environment. You will then move out into your team to deal with real life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences you will then move back into training to learn about the claims part of our business and how to support our customers here.

Start Date: Training will commence on January 20th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need) When we organise training and events you may be required to attend in person for the duration.

Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Service Care Solutions are working alongside a local authority in Leicester for a Procurement Manager to join the team on a permanent basis. Please find a description of the role below

Job Title: Procurement Manager

Location: Leicester
Salary: £49,000 to £52,000
Contract Type: Permanent

You will develop and implement procurement strategies, manage high-value and complex contracts, and drive savings and service improvements. The role also involves leading a procurement team, ensuring compliance with public procurement law, and championing social value initiatives. Office attendance is required in Leicester one day a week.

Key Responsibilities:

• Develop and implement procurement strategies for goods, works, and services.
• Oversee the tendering, award, and management of contracts, ensuring compliance with UK public procurement law.
• Lead and develop a high-performing procurement team.
• Apply risk management techniques to mitigate procurement risks.
• Champion social value through procurement, focusing on local economic regeneration, employment, and sustainability.

Essential Requirements:

• Extensive experience in procurement, tendering, and contract management, including high-value and complex projects.
• Strong knowledge of UK public procurement law and contract law.
• Experience in developing procurement strategies and managing procurement teams.
• Ability to apply risk management in procurement processes.
• Experience in driving social value through procurement practices.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are working alongside a local authority in Lincolnshire for a Principal Auditor to join their team on a temporary basis.

Rate: £27-£28 per hour

Hours: 37 per week

Working: Remote

Location: Lincolnshire

Position Overview: We are seeking a qualified and experienced Principal Auditor to join our audit team. This role will involve overseeing the delivery of audits in Q4 to conclude our annual audit plan and ensuring that follow-up audits are completed effectively. The successful candidate will work closely with the Audit Manager and other Principal Auditors to support the audit function within our organization.

Key Responsibilities:

• Act as Principal Auditor, leading and overseeing the audit process in Q4.
• Support the Audit Manager in delivering the annual audit plan and ensuring timely completion of audits.
• Conduct follow-up audits to verify that recommendations from previous audits are implemented.
• Provide coaching and quality assurance to senior auditors, ensuring high standards of audit delivery.
• Participate in face-to-face meetings and collaborative discussions with team members and stakeholders.
• Maintain effective communication with the LCC management team to align audit activities with organizational goals.

Qualifications:

• Qualified auditor with relevant certifications.
• Strong background in financial auditing is highly advantageous.
• Proven experience in leading audit teams and managing audit processes.
• Excellent analytical and communication skills.
• Ability to work flexibly and adapt to varying workloads and deadlines.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Full job description
Job title: Director of Clinical Services
Rate Of Pay: up to £60,000 Per Year (Dependent on experience)
Information about the Role:
You will use your clinical expertise and strong managerial skills to make a real difference to the lives of our service users.
You will play a vital role supporting the Hospital Director in the delivery of exceptional quality, person centred care to our service users.
The Director of Clinical Services will be a strong and dedicated leader, who is passionate about delivering consistently high levels of care. You will need to be a proactive individual, with excellent administration and clinical skills, who will ensure the team delivers excellent person centred care, helping each service users or patient enjoy the highest possible standards of life.
This is a fantastic opportunity for the rights candidate to join a new service and be part of something exciting from the start.
Duties will include:

• Leading by example to ensure consistently high levels of care are maintained
• Day to Day management of the hospital supported by the hospital Director
• Promote professional, clinical training & care & support planning within the home to maintain the health, welfare and wellbeing of the residents.
• Manage, maintain and oversee Registered nurses
• Clinical audits and reporting
• Family relationship building
• Staff supervision and appraisal
• Training of staff
• Delivering hands on care when required including some shift work (days, nights and weekends)
• Participation of on call rotas

· Leadership and Management Style
· Dynamic, passionate, open participative and supportive leadership style
· Ability to demonstrate a robust performance management approach
· Strong influencing skills with the ability to shape development across the health and social care system
· Skills
· Able to influence, negotiate and persuade regarding complex or sensitive issues
· Ability to operate effectively in clinical academic operational environment with multiple stakeholders
· Ability to motivate and lead staff to deliver operational objectives and standards
· Highly developed communication and interpersonal skills both verbal, written and presentation and excellent listening skills, including facilitation.
· Ability to encourage multi-professional team working and problem solving
· Ability to think and plan strategically, tactically and creatively.
· Advanced MS office: Intermediate Word/PowerPoint skills/Excel
· Attention to detail
· Team Player
· Proactive, versatile and problem solving approach
· Able to seek and exploit opportunities to advance objectives
· Robust and persistent in pursuit of objectives and maintaining personal credibility
This role would suit someone with previous management experience in a hospital environment or someone with very strong clinical skills with experience of management at a deputy level. This role is suited to someone who is ambitious, driven and is keen to work towards a Registered Managers position.
About the service:
The 30 bed service provides a safe and stabilising environment for men and women who are in crisis, we support individuals experiencing an acute episode of mental illness and requiring an emergency admission. Service users may be informal or detained under the Mental Health Act. Our aim is to provide high quality holistic, MDT based care to assess, treat and plan discharge of patients to further treatment and care in the community, in their local areas as needed.
Applicants must:

• Have a valid NMC PIN
• Registered Mental Health Nurse/Registered Nurse Learning Disabilities (5+ years post reg)
• Have sound clinical knowledge & strong leadership qualities
• Be eligible to work in the UK
• Excellent teamwork skills
• Strong organisational skills
• Good verbal/written communication skills
• Have resilience and stamina.

Job title: Registered Mental Health Nurse (RMN)

Location: Sturdee Community Hospital, 58-62 Runcorn Road, Leicester, LE2 9FS
Rate Of Pay: £18 - £22 Per Hour (£37,440 - £45,760 per annum)
Shift Patterns: Full time, 40 hours per week, Days / Nights

Information about the Role:
Working as a RMN working at Sturdee Community Hospital, you will:

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex,
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Minimum 2 years experience in a mental health setting.

Information about the Service:
Sturdee Community Hospital offers a flexible environment designed to support each patient's progress along their rehab pathway. Sturdee Hospital is a 31 bedded hospital in Leicester, providing a holistic service for women between 18-65 with complex mental health needs that include: personality disorder; serious and enduring mental illness; co-morbidity; and a history of complex trauma.

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Licence/Certification:

• NMC (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Director of Clinical Services

Location: Leicester
Rate Of Pay: up to £60,000 Per Year (Dependent on experience) + £250 Welcome Bonus
Shift Patterns: 40 hours Per Week, Full Time, Permanent
Information about the Role:

• You will use your clinical expertise and strong managerial skills to make a real difference to the lives of our service users.
• You will play a vital role supporting the Hospital Director in the delivery of exceptional quality, person centred care to our service users.
• Strong and dedicated leader, who is passionate about delivering consistently high levels of care. You will need to be a proactive individual, with excellent administration and clinical skills, who will ensure the team delivers excellent person centred care, helping each service users or patient enjoy the highest possible standards of life.

Duties will include:

• Leading by example to ensure consistently high levels of care are maintained
• Day to Day management of the hospital supported by the hospital Director
• Promote professional, clinical training & care & support planning within the home to maintain the health, welfare and wellbeing of the residents.
• Manage, maintain and oversee Registered nurses
• Clinical audits and reporting
• Family relationship building
• Staff supervision and appraisal
• Training of staff
• Delivering hands on care when required including some shift work (days, nights and weekends)
• Participation of on call rotas

Leadership and Management Style
· Dynamic, passionate, open participative and supportive leadership style
· Ability to demonstrate a robust performance management approach
· Strong influencing skills with the ability to shape development across the health and social care system

Skills
· Able to influence, negotiate and persuade regarding complex or sensitive issues
· Ability to operate effectively in clinical academic operational environment with multiple stakeholders
· Ability to motivate and lead staff to deliver operational objectives and standards
· Highly developed communication and interpersonal skills both verbal, written and presentation and excellent listening skills, including facilitation.
· Ability to encourage multi-professional team working and problem solving
· Ability to think and plan strategically, tactically and creatively.
· Advanced MS office: Intermediate Word/PowerPoint skills/Excel
· Attention to detail
· Team Player
· Proactive, versatile and problem solving approach
· Able to seek and exploit opportunities to advance objectives
· Robust and persistent in pursuit of objectives and maintaining personal credibility

Applicants must:

• Have a valid NMC PIN
• Registered Mental Health Nurse/Registered Nurse Learning Disabilities (5+ years post reg)
• Have sound clinical knowledge & strong leadership qualities
• Be eligible to work in the UK
• Excellent teamwork skills
• Strong organisational skills
• Good verbal/written communication skills
• Have resilience and stamina.

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Licence/Certification:

• NMC Pin (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

TO APPLY: email eleanor.binns@servicecare.org.uk or call 01772 208963