Total 76 customer service job vacancies in oxford ox3 7jh

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!

LOCATION: Oxford
HOURS: Full time
DURATION: On-going contract
PAY RATE: £18 - £20.07 PH (DoE)

Summary -

To assess and manage the risk posed by offenders to protect victims of crime and the general public by:

• Providing information and advice to criminal courts, other criminal justice agencies and partner organisations
• Supervising offenders subject to community orders and licenses and during custodial sentences
• Contributing to the management of risk.
• Working with other agencies and groups to prevent crime and meet the needs of victims and offenders

Responsibilities, Activities & Duties

• Provide professional advice and assessments to courts, the Parole Board, and criminal justice agencies.
• Manage offenders at all risk levels, including high-risk cases.
• Maintain accurate records and documentation within designated timelines.
• Collaborate with internal and external partners (courts, victim support, prisons, etc.) to optimise outcomes and manage risk.
• Participate in professional forums and provide guidance to colleagues and support staff.
• Conduct prison, home, and community visits as needed.
• Respond to risk escalations and develop risk management plans.
• Deliver or co-lead accredited interventions for offenders.

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

Please refer to the job description and guidance notes attached for further information on this role

Job Advert

Background

At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert
support, advice and guidance, tailored to the individual circumstances of the farming person. An exciting opportunity has arisen
in our Service Delivery Team for a Campaign Co-ordinator who will be responsible for the administration and development of RABI’s
grant campaigns.




Key Purpose:

Contribute to the implementation and administration of RABI’s grant campaigns leading to a significant positive impact on the
delivery of these services.




Key Responsibilities:

* Process grant requests and ensure timely and accurate payments.
* Maintain accurate records and produce management information as required.
* Liaise with partners to ensure a seamless delivery of services.
* Support the Senior Service Delivery Co-ordinator in the development of systems for individual campaigns.
* Provide cross functional support across RABI departments during campaigns.
* In the absence of other co-ordinators, support the wider administrative duties of the Service Delivery Team.





This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments
at RABI.



Person Specification:



Essential

* Highly organised and efficient, with the ability to multitask and prioritise effectively.
* Exceptional attention to detail.
* A proactive problem solver.
* Excellent communication and collaboration skills, capable of naturing strong working relationship.
* Proficient in Microsoft Office (Excel, Word, Teams).
* Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.



Desirable

* Experience of working in a grant making organisation.





RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills,
experience, qualifications and abilities.

For full details of the role and responsibilities, please refer to the attached job description. In summary, the post holder will provide expert nursing care to patients enrolled into clinical trials at the Oxford BMT Research service. Specifically, this would include: Be responsible for assessment, planning, implementation, and evaluation of patient care during participation in cell therapy clinical research trials (eg bone marrow transplant or CAR-T therapy trials) Manage own clinical workload and co-ordinate allocated clinical trials and research studies. Practice in compliance with the code of professional conduct, being responsible and accountable for their decisions, actions, or omissions, taking responsibility for clinical decisions where competent to do so. Demonstrate expert knowledge and skills in the management of clinical research participants. Utilise effective communication skills through a variety of methods, supporting participants in decision making in relation to study entry and participation. Deliver effective communication skills with colleagues both internally and/or externally, in verbal, non-verbal and written communication methods, adapting to changing parameters as required, which includes thorough accurate documentation in patient records as required. Learning, Respect, Delivery, Excellence, Compassion, Improvement Senior Research Nurse JD (Jan 2023) Provides and receives highly sensitive, complex or contentious information relating to participant involvement and care, and communicates information to participants, families or carers with respect, compassion and empathy Able to competently perform a range of clinical procedures as required as part of the research protocol, ensuring accurate data capture Participate in and ensure compliance with Informed Consent Procedures, acting within boundaries of own competency, research regulation and Trust policies/SOPs. Use own professional judgment identifying when to escalate and seek senior support/guidance. Lead the completion of administrative tasks, including feasibility, study set up, close out & archiving. Ensure compliance with agreed SOPs, across all team members. Ensure all necessary regulatory approvals are in place prior to approaching potential study participants. Work within the limits of the approved protocol and any approved amendments. Support the haematology ward, ambulatory care and day treatment unit staff in caring for these patients

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


An exciting opportunity has arisen for a Senior Specialist Research Nurse to join the Oxford Bone Marrow Transplant (BMT) team at the Churchill Hospital.

The Senior Specialist Nurse will lead the nursing team to provide expert nursing care to patients referred to the Oxford BMT service contributing to this within the BMT pathway through management of their own caseload.

The post holder will work in collaboration with the Haematology Trial Unit , which is involved in a wide spectrum of clinical research relating to blood disorders including advanced cellular therapeutics. The team works in collaboration with academic and commercial partners/other funding bodies and is responsible for the delivery of the phase 1-3 haematology research portfolio.

If you are a dynamic, experienced nurse leader with the passion and vision to be part of this exciting service, then we would like to hear from you.

If you would like to have an informal chat about the role, please contact melanie.westmoreland@ouh.nhs.uk

The Specialist Research Nurse will
• Responsibility for operational management of the clinical research delivery team

Responsibility for strategic leadership of clinical research delivery team

Responsibility for the management of the trial portfolio and own allocated portfolio of studies and study participants including, as required:

Ø Leading and co-ordinating a portfolio of studies

Ø Planning

Ø Scheduling

Ø Conduct including intervention

Ø Recruitment & retention of participants

Data management

v Fulfil the expectations and capabilities as delegated by the Sponsor, Chief Investigator or Principal Investigator as set out in GCP & Research Governance Framework

v Work collaboratively with OUH and external research & service delivery colleagues to ensure high quality participant care and research delivery.

v Work collaboratively with service delivery colleagues to promote clinical research delivery and integrated care delivery as appropriate.

v Act as PI/CI on non-interventional studies, as appropriate.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

For full details of the role and responsibilities, please refer to the attached job description.

In summary, the post holder will provide expert nursing care to patients enrolled into clinical trials at the Oxford BMT Research service.

Specifically, this would include:


• Be responsible for assessment, planning, implementation, and evaluation of patient care during participation in cell therapy clinical research trials (eg bone marrow transplant or CAR-T therapy trials)

• Manage own clinical workload and co-ordinate allocated clinical trials and research studies.

• Practice in compliance with the code of professional conduct, being responsible and accountable for their decisions, actions, or omissions, taking responsibility for clinical decisions where competent to do so.

• Demonstrate expert knowledge and skills in the management of clinical research participants.

• Utilise effective communication skills through a variety of methods, supporting participants in decision making in relation to study entry and participation.

• Deliver effective communication skills with colleagues both internally and/or externally, in verbal, non-verbal and written communication methods, adapting to changing parameters as required, which includes thorough accurate documentation in patient records as required. Learning, Respect, Delivery, Excellence, Compassion, Improvement Senior Research Nurse JD (Jan 2023)

• Provides and receives highly sensitive, complex or contentious information relating to participant involvement and care, and communicates information to participants, families or carers with respect, compassion and empathy

• Able to competently perform a range of clinical procedures as required as part of the research protocol, ensuring accurate data capture

• Participate in and ensure compliance with Informed Consent Procedures, acting within boundaries of own competency, research regulation and Trust policies/SOPs.

• Use own professional judgment identifying when to escalate and seek senior support/guidance.

• Lead the completion of administrative tasks, including feasibility, study set up, close out & archiving.

• Ensure compliance with agreed SOPs, across all team members.

• Ensure all necessary regulatory approvals are in place prior to approaching potential study participants.

• Work within the limits of the approved protocol and any approved amendments.

• Support the haematology ward, ambulatory care and day treatment unit staff in caring for these patients




This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

Please refer to the job description and guidance notes attached for further information on this role

Funeral Service Arranger

Monday - Friday, 09:00-17:00

Location: S & R Childs Funeral Directors, Headington

Salary: £25,034.09 per annum (£12.56 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

#WorkingWithDignity #DignifiedCareers

Our Funeral Service Arranger’s, based at our Oliver and James Brand, are the welcoming presence representing our branches across the Oxfordshire area. They extend a warm hand to those facing loss, offering support during what may be one of life's toughest moments.

This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us!

Here is what a typical day could look like for you:

• Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
• Communicating regularly with clients through all avenues be it email, face-to-face and telephone.
• Making sure that any deceased at our branch are regularly attended to and are respectfully presented for client visits.
• Preparing in advance for any client visits, ensuring that those wishing to spend time with their loved ones are offered a warm and appropriate welcome and level of support.
• Accurately managing administrative duties, communicating with stakeholders effectively and providing a high attention to detail.
• Willingness to train in Funeral Plan Consulting and once qualified, support families to create their bespoke funeral plans.
• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
• Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
• Reliable, well-presented and aims for high standards in their job role.
• Enjoys being a part of their community.
• Committed to building relationships and has a passion for customer service.

What we provide to you:

• Annual salary of £25,034.09.
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Paul and the team have an excellent opportunity for a Service Technician to join the centre in Oxford.


The Opportunity:


As a Service Technician you will be part of a team where you will play an integral role in ensuring the highest standards of safety and customer satisfaction. You will be part of a company that values training and development.

Use your current skills and knowledge and drive your career forward with Michelin’s biggest brand.

As our Service Technician, you will be responsible for:

Delivering the core fast fit products and services, including tyre fitting, wheel alignment, battery fitment and more
Assisting our point of sale (POS) with the delivery of the Service, Maintenance & Repair (SMR) targets
Demonstrating knowledge of our products and values
Providing detailed guidance and support to our customers
Following our Life Saving Rules, ensuring Health & Safety in everything that we do

Requirements:

Demonstrable experience of working in a similar Technician role (Mechanic/Vehicle Technician etc.)
IMI level 2 Qualification (or above) is desirable
Full UK Driving Licence
Benefits & Perks:
40 hours per week
NO Sundays!
Bonus scheme
33 days’ holiday (inclusive of bank holidays)
Training and career advancement opportunities
Michelin pension scheme matched up to 6% of base salary
Life assurance & income protection (as a member of our pension scheme)
Uniform provided
Enhanced maternity & paternity pay
Employee recognition & long service award schemes
Health and wellbeing programme
Healthcare cash plan options
Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme




ATS Euromaster is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of race, religion, sex, sexual orientation, age, disability or any other status protected by law.

The successful candidate will have excellent skills and abilities in leading and managing change, either through application of project and programme management techniques and processes, or other recognised improvement tools and methodologies. Being able to analyse situations and work alongside service development colleagues, clinicians, support staff, medics and senior leaders to compile suitable solutions and improvements is a critical element of this role.

Job Title: Fire Extinguisher Service Engineer
Location: Oxford Area
Salary: £30,000 per annum depending on experience + up to £6,000 commission

Hours: 8:00 AM - 4:30 PM
Van Usage: Provided for work purposes only
Certification Required: MUST HAVE BS5306 Certificate

Joining Bonus: £1,500 (paid in two instalments: £750 after 6 months and the remaining £750 after another 6 months)
Additional Allowances:

• If you live outside the M25 corridor, you will receive an extra £5,000 per annum.
• If you live inside the M25 and travel into London five times a month, you will receive an extra £5,000 per annum.

Job Description:
We are seeking a dedicated and skilled Fire Extinguisher Service Engineer to join our team in the Oxford area. This role involves maintaining and servicing fire extinguishers to the highest standards, ensuring compliance with all relevant regulations.

Key Responsibilities:

• Perform maintenance and servicing of fire extinguishers.
• Ensure all work complies with BS5306 standards.
• Build and maintain strong relationships with clients.
• Provide technical expertise and advice to customers.
• Plan and manage work schedules efficiently.
• Complete all necessary documentation accurately and promptly.

Requirements:

• Must hold a current BS5306 certificate.
• Full, clean driving license.
• Excellent attention to detail and technical aptitude.
• Strong customer service skills.
• Ability to work independently and manage workload effectively.
• A DBS check is required.

Benefits:

• Competitive salary with potential for commission.
• Joining Bonus: £1,500 (paid in two instalments: £750 after probation and an additional £750 after another 6 months).
• Company van provided for work purposes.
• Opportunity to work with a supportive and professional team.

If you are a qualified Fire Extinguisher Service Engineer looking for a new opportunity in the Oxford area, we would love to hear from you. Apply today to join our team and make a difference in fire safety!

The interviews for this post are expected to take place on the 5th or 6th of December.

About Us

Do you want to make a difference? A REAL difference?

Oxfordshire County Council is on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice.We’re seeking the right people who can help us get there while embracing our value of ‘daring to do it differently’, as we continue to strive to do better.

In our Children, Education, & Families Directorate, we want every child to have the best possible education and with this goal in mind, we’ve set out to improve and transform our services.

As part of this, we are currently in the process of re-evaluating and restructuring our Specialist Education Needs and Disabilities (SEND) services, with the objective of advancing the educational outcomes for children and young people.

We’ve been consistently rated as “good” by Ofsted, but we are not content with that; we are ambitious and want to do even better!Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the children, young people, and families we work with.

About the Role

This role is a key component of the education service that holds strategic oversight and responsibility for admissions and home to school transport policy.An extensive part of the role will involve working closely with the County Council’s Supported Transport Service, utilising a service level agreement and ensuring eligible children have timely, safe and cost-efficient home to school transport.In school admissions there will be management and oversight of the processes that ensure Fair Access to places and services that are statutorily compliant.The postholder will liaise with multi-academy trusts, diocesan boards, governing bodies and senior leaders in schools to ensure processes work efficiently and children can access school places without delay.

Effective budget oversight will be critical, especially on home to school transport where demand and unit costs are growing significantly.

About you

You will be an experienced manager, who can work collaboratively and successfully across agencies, engaging with service user groups and families to deliver improved outcomes.You will have credibility when working with schools and partners and established ability to quickly develop and maintain positive working relationships with external colleagues and across the organisation at all levels, including elected members.

You will have the ability to undertake and manage complex and diverse nature tasks applying which necessitates knowledge and skills at an advanced level from specialist disciplines such as education, law, finance, management and procedural matters.

Also you will have a detailed understanding of the legislative framework for both admissions and home to school transport and quickly establish yourself as the Council’s subject matter expert for these areas.

Please refer to the role profile attached to this advert for more details.

Our Rewards and Benefits

• Relocation allowance of up to £8,000.
• Annual leave starting at 30 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeingsupport 24 x7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities

Ourcommitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.

If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

Proud member of the Disability Confident employer scheme

Housing Support Worker (Female)
Oxford
Young Parents' Service
12 Weeks, Temp to Perm
35 Hours per week
£25,148 - £30,443

A housing association are recruiting for a Housing Support Worker within their Female only service in Oxford. This role is a fantastic opportunity to support young parents and help them on their journey toward independent living.

THE ROLE
As a Housing Support Worker, you will provide essential support to young parents, helping them maintain their tenancies and achieve personal goals.
Responsibilities include:

• Promote independence and choice as a keyworker to residents
• Conduct health and safety checks and report maintenance issues
• Assess new tenants and allocate rooms based on procedures
• Provide advice on tenancy management and housing benefits
• Ensure room checks, void procedures, and minimal void periods
• Conduct risk assessments and liaise with partner agencies
• Facilitate user participation and informed decision-making

THE CANDIDATE
We are looking for someone with previous experience in a customer-facing role and a genuine desire to help young people.
The ideal candidate will have:

• Experience motivating individuals with complex issues such as substance misuse or mental health challenges
• Awareness of safeguarding processes
• Knowledge of housing benefits, Universal Credit, and local support agencies
• Ability to assess and manage risk effectively
• Excellent communication and organisational skills
• You will need a driving license and access to a vehicle for work purposes.

THE CONTRACT

• 35 Hours Per Week, 09:00 to 17:00 (On-Call rota, phone only, unless an emergency)
• 12 Weeks, Temp to Perm
• £25,148 - £30,443

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Regional Sales Manager

Location: West of the UK, including Wales and Ireland
Hours: 40 hours per week
**Company car provided as well as attractive company benefits.

Manpower Engineering is recruiting for an industry leader in optical systems and precision engineering. We're seeking a dynamic Regional Sales Manager to join our client's team, specialising in the Microscopy Solutions. You'll play a key role in managing a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers, ensuring high levels of customer satisfaction and team performance.

If you're passionate about driving success, fostering teamwork, and delivering top-level customer support, we'd love to hear from you.

Principal Purpose
To manage and lead a team of regional engineers, ensuring customer needs are met, team KPIs are achieved, and the team remains up-to-date with training on the latest technology. The role involves regular site visits to customers, driving a "Remote First" ethos, and contributing to the implementation of the next-gen CRM system.

Principal Responsibilities of the Regional Sales Manager

• Manage a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers.
• Drive customer satisfaction, ensuring adherence to KPIs and resolving escalations up to £25,000.
• Lead the rollout of SalesForce CRM, ensuring team readiness for Go-Live in Spring 2025.
• Conduct regular appraisals, manage training needs, and support continuous improvement.
• Maintain stock levels to ensure minimal disruption while managing costs.
• Ensure Health & Safety compliance across all operations.
• Foster motivation, teamwork, and ensure strong communication across the team.

Requirements

• Proven experience managing technical teams.
• Strong understanding of sales processes and KPIs.
• Experience with customer escalations and conflict resolution.
• Knowledge of CRM systems, ideally SalesForce.
• Willingness to travel across the region, including Wales and Ireland, with some international travel required.

What We're Offering:

• Competitive base salary of £52,000-£57,000 per annum.
• Bonus structure with OTE up to 25%.
• Company car and great employee benefits.

Location: Predominantly home-based with travel to customer sites and team meetings.
Start Date: ASAP

If you're ready to take the next step in your career and enjoy great benefits with growth opportunities, get in touch!

Field Service Engineer

Location: South / East of the UK. Field/Home Office Based: daily travel to customer sites anywhere in the UK and Ireland, with occasional international travel for training (Germany or USA).

Competitive salary + Company car + Bonus potential +Excellent Benefits package

Hours: 42.5 hours per week (Monday-Friday)

Manpower Engineering is seeking a skilled Field Service Engineer to join a leading global company specialising in optical and precision engineering systems. In this role, you will be responsible for supporting and maintaining cutting-edge microscopy and optical systems, ensuring excellent service and customer satisfaction. The role covers everything from site surveys and installations to repairs, maintenance, and decommissioning.

If you're ready to work with advanced technologies and contribute directly to customer success, we would love to hear from you!

Principal Purpose

As a Field Service Engineer, your main responsibility will be to provide technical service and support to customers. You will ensure equipment is performing to specification, diagnose and repair issues, and maintain service performance targets. The role requires you to act as a technical expert and key contact for customers, making sure their needs are met efficiently.

Key Responsibilities

• Perform daily service tasks, including diagnosis, repair, preventive maintenance, installation, and commissioning
• Maintain accurate and timely service documentation and records
• Manage spare parts, including ordering, installation, and returns
• Ensure tools and test equipment are properly maintained and calibrated
• Provide alternative solutions when repairs cannot be completed on time
• Offer technical support to customers and colleagues
• Participate in site surveys, meetings, and international training as needed
• Travel extensively within the UK and Ireland, with occasional international travel for training or meetings
• Adhere to health, safety, and environmental regulations

What We're Looking For

• 2-3 years of experience in electronics or mechanical service roles
• HNC/HND qualification or equivalent hands-on experience
• Strong customer service mindset with effective communication skills
• Willingness to travel across the UK and internationally,
• Valid UK driving license

What We Offer

• Competitive salary and attractive benefits package
• Company car
• Opportunity to work with world-class technology and contribute to meaningful projects
• Continuous training and career development opportunities

If you're passionate about problem-solving, technology, and delivering exceptional customer service, this is the role for you!

Next Steps:

Submit your CV now. We are more than happy to answer queries and help you with your journey.

Information Technology and resource management. Access and input confidential information through integrated database in accordance with the agreed policy and procedure. To contribute to clinical audit and research in accordance with clinical governance. Demonstrate substantive competence in standard range of IT programmes including Microsoft Office, Word, Outlook and Excel programmes and internet required to undertake all administerial tasks. To ensure all information is stored and used within the requirements of the Data Protection Act and always maintain confidentiality. To monitor stocks of stationary/other items. To complete stock/non-stock requisitions as required and present to the appropriate Manager for signature. To ensure they are sent to procurement and that adequate records are kept of all orders for monitoring by the appropriate Manager and liaise with procurement as necessary. Excellent typing skills and is able to undertake typing duties using advanced word processing skills. This may include letters, patient reports and general correspondence. To take responsibility for the computer system and back up procedures. To ensure compliance with the Data Protection Act within the office systems. To ensure the office e-mail system is monitored and managed. To be able to use e-mail for communications across the sites. Planning and Organisational Skills To be able to work effectively as part of ERAS and Preoperative Physiotherapy teams To be able to plan and prioritise own workload within a busy office environment. To process new outpatient referrals to the department following departmental protocols. This will include checking patient details. To book transport for patients as necessary. To be able to undertake general clerical duties as necessary: photocopying, obtaining patients records and distributing the post. To be able to organise and minute meetings efficiently. To take responsibility for filing patient records according to protocols. To manage and maintain a comprehensive filing system for patient records and other patient related information, which fulfils departmental and Trust requirements. To record and respond to requests for patients records in respect of legal cases. To ensure procedures for dealing with reports for legal purposes are followed. To arrange outpatient appointments and manage EPR and the diary system according to agreed procedures. To rearrange appointments and resolve any disputed appointment times. Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary. 11. To participate in projects as necessary and as directed by your Line Manager. 12. To ensure managers/supervisors are informed about issues affecting the service as necessary. 13. Show flexibility in supporting team members in periods of increase in service demand, holiday and sickness. Personal Development 1. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression. 2. Identify personal education needs and skills development with the manager/mentor. 3. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice. 4. To take pride in role and strive for the highest standards of own work and challenge colleagues to do the same. 5. Abide by all Statutory and Trust policies and procedures. 6. Attend mandatory training courses as identified through supervision and individual performance review. 7. Participate in individual performance review as per Trust Policy.