Total 574 customer service job vacancies in ringwood east

Royal Nut Company is a family-owned business, dedicated to sourcing, manufacturing, and supplying the highest quality Nuts, Nut Spreads, Dried Fruit, Legumes and Grains, Health Foods, Confectionery, Snack Foods, and Spices.
Royal Nut Company has been supplying the Australian food industry with quality food products for more than 30 years.
Being pioneers in this industry, we have always worked with passion, precision, and dedication to satisfy our customers? needs with the finest quality products. This has allowed us to build many long-term relationships with our valued customers and suppliers.
Our products are sought after by manufacturers, distributors, the finest restaurants, chefs, bakeries, chocolatiers, supermarkets, and health and specialty food stores in Australia and internationally.
About the role:
You will work in an exciting foodie environment, as part of a dynamic and energetic team. At Royal Nut Company your taste buds will be on duty every ... Click here to view more detail / apply for Customer Service Representative

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor for a fixed term of 12 months. Please note that the hours are 30 per week and the shift pattern 5 days over 7.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Employment Type Permanent
Closing Date 20 Dec :59pm
Job Title Telstra Retail: Full Time Customer Service and Sales Consultant LAUNCESTON
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Launceston store is hiring a Retail Consultant to join the team on Full-Time basis . Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build ... Click here to view more detail / apply for Telstra Retail: Full Time Customer Service and Sales Consultant LAUNCESTON

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

About Us:
At Berwick City, were more than just a dealership; were a community dedicated to excellence in customer service and automotive expertise. With over 27 years of experience in the Melbourne area, were committed to providing our customers with top-tier vehicles and unparalleled support.
Join our Berwick Nissan Team and be part of a dynamic environment where your passion for cars and customer care can thrive. Together, lets drive the future of automotive excellence!
As a Service Advisor, you will have:

Ability to drive service sales with a commitment to delivering an unparalleled level of customer service
Strong listening & problem-solving skills
A positive, proactive and courteous approach to customers and colleagues
An enthusiastic, friendly and helpful attitude
Strong computer skills with the ability to learn new systems
Excellent communication, organisation and inter-personal skills.
Previous Service Advisor

... Click here to view more detail / apply for Service Advisor

We are looking for a Customer Registration Officer - Part Time who is reponsible for registering new customers and providing basic product information. They travel to various locations to meet with potential customers, collect neccessary documents for registration and ensure that all customer information is accurately recorded.

Responsibilities:

1. Field registration of new customers

• Collect customer information accurately
• Verify customer details for completeness
• Explain registration process to customers

2. Provide customer support and assistance

• Address customer inquiries and concerns
• Assist customers with registration forms
• Guide customers through registration process

3. Maintain customer records and databases

• Update customer information in the database
• Ensure data accurancy and confidentially
• Organize and file customer documents

Qualifications:

Experience: 0-2 years in any related field. Candidates with no experience are welcome to apply. Training will be provided.

Skills: Attention to detail, Customer Service, Data Entry, Information Verification, Documentation, Form Assistance

Benefit:

• Incentive
• Commission
• Bonus

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 60 Paya Lebar Road #06-27 (Paya Lebar Square) Singapore 409051

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.