Resolution and Response Officer

Service care Solution are currently recruiting for a Resolution and Response Officer in Havering.

The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Resolution and Response Officer, you will be responsible for:

• To be responsible for dealing effectively with corporate and statutory complaints, Members and Ombudsman enquiries and support the provision of high quality and timely reports for senior officers and Councillors.
• Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries. This will involve challenging telephone conversations and the skills to robustly set out the Council's position and remain calm under pressure.
• Handling of requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Resolution and Response Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Triage and Research Officer

Service care Solution are currently recruiting for a Triage and Research Officer in Havering.

The Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Triage and Research Officer, you will be responsible for:

• Receive and triage written and verbal service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.
• As the above for Information Access, Subject Access and EIRs.
• Risk assess complaints and requests for information to support informed decision making; ensuring those identified as high risk and/or high complexity are prioritised as most urgent.
• Utilise statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Triage and Research Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Service Care Solutions are currently recruiting for a long standing registered charity who specialise in supporting behavioral changes, predominantly for alcohol, substance misuse and mental health. Kicking off in the late 60's this provider now delivers free and confidential support to over 100,000 service users a year from 80 individual location nationwide offering drug and alcohol support to adults, young people and their wider family with Alcohol Practitioners and clinical staff.

The Ideal Alcohol Practitioner:

Our clients expectation of the Alcohol Practitioner is to work alongside members of the team to screen and assess service users who are at harmful/hazardous levels. Providing harm reduction advice and psychosocial interventions.

Expectations of the Alcohol Practitioner:

• Screen & Triage Service Users
• Harm Reduction Advice
• Alcohol Specific Assessments

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 15 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in candidates that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure

If you would like to be part of our exceptional Alcohol Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:

* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Job Title: Business Support Officer

Location: Havering, Romford

Contract Type: 6 Months Temporary Ongoing

Weekly Hours: 36

Working Hours: 09:00 - 17:00

Start Date: 12/08/2024

Salary: £170.27 per day (Umbrella)

Job Overview: We are seeking a Resourcing and Onboarding Officer to oversee an effective approach to recruitment. This role involves supporting the recruitment function and ensuring excellent candidate experience and compliance.

Key Responsibilities:

1. Provide advice and guidance on recruitment processes to managers and candidates, ensuring smooth and timely transfer from offer to starting employment.
2. Update all records and systems accurately, ensuring all relevant documents are signed and saved correctly.
3. Undertake necessary pre-employment checks, working closely with the Safer Recruitment Officer for DBS checks.
4. Process probationary periods of new starters promptly.
5. Assist in organizing and delivering the Corporate Induction Programme.
6. Support Recruitment Consultants with day-to-day tasks, including candidate journey, advertising vacancies, maintaining accurate data on the Applicant Tracking System (ATS), query management, and reporting.
7. Drive a strong candidate experience through high responsiveness and engaging stakeholder management.
8. Maintain confidentiality and security of information in line with Data Protection GDPR legislation.
9. Champion a continuous improvement mindset and a can-do approach.
10. Collaborate with colleagues to streamline processes and contribute to service improvement, enhancing the user journey.
11. Provide general support to the People & Workforce Experience team as needed.
12. Commit to all aspects of inclusion and diversity in all your work.

Essential Criteria:

• Strong interpersonal skills with the ability to communicate effectively with managers, candidates, and colleagues.
• Proven experience in recruitment and on boarding processes.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficiency in using Microsoft Office Suite and Applicant Tracking Systems (ATS).
• Knowledge of Data Protection GDPR legislation.
• Commitment to continuous improvement and a proactive approach to problem-solving.
• Understanding of inclusion and diversity principles.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to Adam.Pearce@servicecare.org.uk

Job title - Employee Services Officer
Location - Romford, RM1
Contract - Temporary ongoing
Hours - Full Time 36 hours
Start Date: ASAP

We are currently recruiting for Employee Services Officer. The successful candidate will be responsible for providing transactional HR services, including but not limited to employment contracts, compliance, hierarchy, and improving customer satisfaction at all levels. The ideal candidate will have excellent communication skills, the ability to work effectively as part of a team, and experience working to tight deadlines.

Duties would include:

• First point of contact for completing routine queries and workflow relating to Employment and Position Changes
• Prepare contracts of employments, contractual change notifications and associated variations
• Manage and resolve routine queries Employment, Position or System related issues
• Raising calls in line with both councils Fusion related processes and managing their resolution, where required working with the Councils System Team when calls are raised to 3rd party system providers
• Attending drop in sessions or one2one training sessions, with managers or employees
• Exercise a good understanding of the legal requirements for Employment, including a working knowledge of both councils, terms and conditions
• Maintain performance recording databases in respect of key performance indicators within the team
• Providing assistance & advice to other Employee and Establishment officers as well as the wider team, sharing knowledge

Essential criteria and experience:

• Experience dealing with members of the public
• Experience using a computer system, familiar with MS Office Use of IT Skills
• Good oral and written communication skills
• Ability to demonstrate some degree of political sensitivity
• Ability to understand and implement accurately instructions from managers
• Proven ability to work to tight deadlines
• Ability to work as part of a team
• Ability to be proactive and work independently
• Ability to deal with a high volume of work
• Ability to work evenings and weekends and unsocial hours
• Ability to use some computer packages such as Microsoft Office (Word, Excel, PowerPoint)
• First point of contact for completing routine queries and workflow relating to Employment and Position Changes
• Ability to develop and maintain a positive working climate, good morale and cooperation respecting diverse backgrounds
• Ability to make sound judgments on the information available and present it to diverse audiences in a clear and concise manner

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Do you have experience as a Customer Service Administrator and are you currently seeking your next opportunity? If so, please read on.

Vibe Recruit's client is looking to appoint a Customer Service Administrator on a full time, permanent contract.

Location: Romford

Working hours: 40-hour week. You will work an 8-hour shift on a rota basis between the office opening hours of 8 till 6.

Salary: Starting salary of £24,000, rising to £26,000 following probation.

The primary purpose of the Customer Service Administrator is to deliver service excellence for both the company and its customers by working in the Client Services team. You will assist the Client Services Team Leader to provide services to clients and also assist agents in the field.

Duties of a Customer Service Administrator: -

• Import and export of client files onto the CRM system, Utility Manager.
• Produce and send required reports on a daily, weekly, and monthly basis.
• Review and quality check field agents results prior to exporting them to clients.
• Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers.
• Answer incoming calls from field agents to record the outcomes on CRM system, Utility Manager.
• Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service.

Skills & experience of a Customer Service Administrator: -

• Must be adaptable, flexible, and react positively to change.
• Good work ethic with the ability to work within defined timescales.
• Be approachable and motivated.
• Be able to work in a team environment and be able to multitask.
• Preferably have experience in an office-based team.
• Preferably have experience in the utility industry.
• Preferably have experience in the debt resolution and collections process.
• Be proficient in Microsoft Office, and able to adapt to custom built CRM systems

To be considered for this role, please upload your CV or call Naomi on 07506 949615 for more information.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Family Support Worker - Havering Council

Job Description

The primary purpose of this role is to work with children and families alongside workers within Prevention & Intervention and other agencies to:

• Provide a broad range of services with the aim of supporting families by improving family relationships, improving parenting and breaking negative cycles.
• Promoting positive and healthy outcomes for children & young people.
• Ensuring safeguarding at all times.

The Family Support Worker will report to the Advanced Practitioner/ Senior Practitioner/ Practice Manager/Team Manager. The successful candidate will be required to occasionally work outside normal office hours.

Requirements

• Experience of working with children and families from a variety of backgrounds and developing and delivering effective provision in either the public or voluntary sector.
• Experience of effective partnership or cross sector, multi agency work.
• Experience of working with families on practical parenting tasks and delivering parenting programmes.
• Experience of preparing reports and assessments in respect of children this may include presenting to Court..
• Ability to work independently and as part of a team.
• Good organisational and time management skills.
• Ability to manage own caseload and prioritise work effectively.
• Full UK driving license and access to a vehicle for work purposes.

Full time position, 36 hours per week based at St Kilda's Children's Centre. £20 per hour.

Apply Now

If you are passionate about improving the lives of children and families and meet the requirements for this role, please apply by sending your CV to Ashley.Brown@servicecare.org.uk or call the office on 01772 208 964.

Account Executive
Location: Nationwide
Contract: Permanent
Salary: £22,000 - £32,000 per annum
Start Date: Flexible
Sector: Insurance
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently working alongside a well-established Insurance Broker to recruit multiple Account Executives across the UK. The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.

Main Responsibilities

• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer's interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
• Calculate New Business premiums in accordance with the specific carrier? EUR(TM)s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
• Ensure that telephone calls are answered & dealt with promptly & efficiently.
• Maintain thorough and accurate records of all customer interactions.

Candidate Criteria

• Cert CII Qualification is an advantage but not essential
• Minimum 2 years experience working within a broking or underwriting environment
• Clear understanding of Commercial Insurance and of the UK insurance market as a whole, including trends, risks and regulatory changes
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Proud member of the Disability Confident employer scheme

Customer Contact Agent

£23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday.

Do you have at least 18 months experience within a call centre environment.....if so, please read on.

We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility industry.

As a Customer Contact Agent, the primary purpose of the role is to deliver service excellence for both the company and its customers by working within a Customer Contact Team.

Customer Contact Agent Duties & Responsibilitie:

• Answer incoming calls from their clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and their clients' criteria.
• Make outbound calls to customers to attempt to establish contact.
• Update the relevant CRM systems with the information relating to your calls from general updates and details on the resolution gained.
• Cover team workloads to a sufficient level during staff absence to ensure clients receive a consistent service.
• Manage calls within the company agreed quality framework
• Drive own performance to achieve required Key Performance Indicators

Customer Contact Agent Essential Skills & Experience

Essential:

• Minimum 18 months experience working in a call centre/customer contact centre environment.
• Active listening and ability to summarise conversation to customer
• Good work ethic with the ability to work within defined timescales
• Proficient in Microsoft Office

Desirable:

• Previous experience in a debt resolution and collections process.

For immediate consideration, please forward your CV to Naomi today!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

My client based in Romford are looking to expand their Customer Service team. If you'd like to join a growing company with excellent basic salary aswell as commission and incentives then look no further!

The primary purpose of the role is to deliver excellent customer service by working in their Customer Contact team. This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers.

Operating in a contact centre environment dealing with both inbound and outbound calls.

Within this role you will:

• Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
• Answer incoming call to assist our field agents in dealing with our clients' customers.
• Assist with general queries.
• Make outbound calls to customers to attempt to establish contact.
• Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
• Liaise directly with clients aswell as customers.
• Manage calls within the company agreed quality framework
• Work in collaboration with other contact centre agents to ensure overall team service levels are achieved.

In order to be successful in this role you will need:

• Previous experience working in a call centre/customer contact centre (essential)
• Previous experience working within a Debt Management business (desirable)
• Organised and can accurately follow protocols to deliver a high and consistence service.
• Active listening and ability to summarise conversation to customer
• Adaptable, flexible, and react positively to change.
• Good work ethic with the ability to work within defined timescales.
• Polite, patient, empathetic and understanding of people's personal circumstances.
• Approachable and self-motivated.
• Able to work in a team environment and be able to multitask.
• Proficient in Microsoft Office, and able to adapt to custom built CRM systems.
• Proven track record of achieving targets and / or Key Performance Indicators

If this sounds like you and you would like to know more then please get in touch asap!

For more information please contact Naomi on 07506 949615

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Looking for an engineering role where you are out on the road? We have a role available for a field service engineer, covering sites within the waste/recycling industry across Essex and surrounding areas. With Monday to Friday working hours, and overtime available, this is an opportunity not to be missed.

As the Field Service Engineer, your duties will include:

• Maintain all construction plant equipment to an extremely high standard including diagnosing faults, servicing and PDIs on site.
• Carrying out breakdown, service, and repairs on heavy plant equipment at customer sites.
• Routine services on the plant equipment involving screeners, crushers, material handlers, Excavators, telehandlers, or similar equipment.
• Travel around Essex and get paid door to door.

The Company:

You would be joining a well respected hire company who has become the leading provider, with a fleet of over 300 machines including JCB, to customers throughout the UK. With their ongoing success, they are seeking a field service engineer to join their experienced team and keep up with the demands of the company

Requirement:

• You will have previously worked as a mobile plant engineer, mobile plant fitter, recycling plant engineer, field service engineer, plant mechanic, or plant technician
• You must hold a full UK driving license
• Experience working on machinery such as balers, compactors, screeners, crushers, excavators, diggers, dumpers, or telehandlers would be advantageous
• Worked on manufacturers such as Volvo, JCB, CAT, Komptech, Soilmec, HMF Group, Terex, or Finlay.

Benefits of the Field Service Engineer:

• Up to £44k (DOE)
• Overtime at an additional rate (time and a half and double time)
• 28 days holiday including bank holidays
• Specialist training
• Transit Van

APPLY NOW for more information or to be considered for this fantastic Field Service Engineer opportunity via this advert or 01933 667229 / rachel.simpson@pathrecruitment.com