Total 35 customer service job vacancies in salford m50 2ue

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.



A little bit about Customer Services…

Customer Service is the part of the Student Administration department that is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service provide an in person front facing service to all students and manage student queries through email and telephony channels. The Customer Service department is divided up into sections: Student Records, Student Registration & Events and Student Fees. At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.



So what will the role involve?

The Customer Service Manager will ensure that processes are completed, and tasks undertaken within Customer Services are done in ways that deliver an excellent customer service and support the requirements from the school, the University and external stakeholders. The role will support business development, manage areas of activity, undertake project work and preform a key account management role for the Directorate.

The role will be responsible for managing staff in the service deployed in support of their area of responsibility within a flexible resourcing system, which will see staff working across functional areas to support University objectives and priorities. In addition, the role will have line management leadership for a group of staff and will be responsible for setting objectives, managing performance, coaching and supporting their development.

The roles will support the delivery of key Customer Service activities such as Registration, Graduation, Certificates and Transcripts and Fees & Awards.



Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality



What’s in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.


If you have any questions about this opportunity, please contact Mike Taylor (m.r.taylor1@salford.ac.uk) for an informal chat.

Interviews will be held in December prior to the University closing on Friday 20th December 2024

Please note this vacancy closes at 23:55 on the date specified.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Are you passionate about leading and inspiring teams to deliver exceptional care and support? Our client is seeking a dedicated Team Leader to join their service in Salford. This role is pivotal in ensuring the best possible care for adults with Learning disabilities and that staff are motivated, well-organised, and committed to providing high-quality, person-centred care.

The Role:
As a Team Leader, you will:

• Lead and manage staff to ensure high performance and standards.
• Support the Registered Manager and Service Manager in developing teams.
• Ensure compliance with Care Quality Commission standards and other regulations.
• Coordinate staff resources and manage rotas.
• Provide support and supervision to staff, addressing performance issues.
• Maintain accurate records and ensure thorough support plans.

The Candidate:
The ideal Team Leader will:

• Hold an NVQ Level 3 in Care or equivalent professional care qualification.
• Have experience in line management within a care setting.
• Demonstrate strong leadership and interpersonal skills.
• Be knowledgeable about care sector legislation.
• Be flexible to work across a 5/7 rota, including evenings, weekends, and Bank Holidays.

The Package:
For the role of Team Leader, the package includes:

• Annual salary of £27,600
• Professional development opportunities
• Supportive and collaborative work environment
• Flexible working hours including evening, weekend, and Bank Holiday shifts
• Use of own vehicle for work purposes required

Our client is dedicated to providing exceptional care and support services across the North West. They are committed to promoting diversity, community inclusion, and equality, ensuring that the people they support are at the heart of everything they do. The company values empathy, integrity, and continuous improvement, striving to create a great place to work and deliver the highest standards of care.

If you are a passionate and experienced leader looking to make a difference in the care sector, this Team Leader role could be the perfect opportunity for you. Apply now to join a dynamic team dedicated to delivering excellent services and making a positive impact on people's lives.

If you have experience as a Care Manager, Support Team Leader, Senior Care Worker, Care Coordinator, or Care Supervisor, you might find this Team Leader role particularly appealing.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

This role will give the right candidate the chance to gain experience both as a Sales Executive and also a Service Advisor providing them with a more versatile skill set.
The purpose of the role is:

To provide the highest quality of service to the customer by completing rotations in the service, sales teams
To assist with sales of vehicles, and front of house customer service
To assist the dealership in achieving it’s NPS targetDetailed activities and responsibilities of the role are:

To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
To ensure all service & sales duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised. Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
To maintain and develop skill levels in all aspects of Sales / Service and meeting and greeting.
To attend any training courses, as directed by the Management.
To take full part in all activities designed to complement the training procedures planned for the apprentice
Any other adhoc duties in line with reasonable management requests
To comply with the company GDPR Policy at all times when processing data
To attend all mandatory training as identified by the company

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

Training
Level 3 Customer Service Specialist Standard - 15-18 months


Qualifications required
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.
If you do not have the required grades your application will not be considered.


Skills required

Listening
Communication
Basic Writing
Telephone
ITNo other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.



Prospects

Permanent role upon successful & satisfactory completion of the apprenticeship.
Employee car scheme upon qualification and many other staff benefits.
Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor, Customer Diamond.
Qualification / Standard : ST0071 Customer service specialist
Duration 15 months

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Salford Quays, Manchester (M5 3EF)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 12 people and will consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Bus Driver, Office Assistant, Waiting Staff, Shop Assistant or Delivery Driver just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Salford Quays, Manchester. Once you’re up to speed there will be opportunities for a hybrid working pattern, split between working from home and the office for part of the week, which allows you to have a great work life balance.

When you are in the office getting there is easy, with Exchange Quay tram stop 2 minutes’ walk away. The company also provide free on-site parking, bike storage and shower facilities.

It's their people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. They have excellent career development so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Great transport links with free car parking on site and Exchange Quay tram stop
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12632

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Salford Quays, Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

A Vacancy at Northern Care Alliance NHS Foundation Trust.


The post holder will work across the Northern Care Alliance and lead the NCA Learning Disabilities Acute liaison service providing highly expert knowledge and support to ensure the organisation meets its responsibilities with regard to adults, children and young people with learning disabilities, their families and /or Carers.



The post holder will provide leadership, strategic direction and assurance in accordance with the national agenda and the Trust wide Learning Disability strategy to ensure recognition and delivery of key recommendations and standards across the NCA.

· Provide expert highly specialist advice and support across the organisation on all matters involving adults, children and young people with learning disabilities

· provide leadership and champion the needs of adults, children and young people with learning disabilities across the Alliance.

· Provide effective professional leadership to the wider multi agency professional teams within the organisation and influence practice throughout the Alliance to enhance service provision/delivery



· To support all activities to ensure the organisation meets its responsibilities with regard to adults, children and young people with learning disabilities.

· The post holder will provide leadership, strategic direction and assurance in accordance with the national agenda and the Trust wide Learning Disability strategy to ensure recognition and delivery of key recommendations and standards across the NCA.

· The post holder will work collaboratively with professional practitioners both internally and externally to ensure the delivery of a whole systems approach for the identification and treatment of patients with learning disabilities using NCA services.

· The post holder will work across the Northern Care Alliance and within a multi-agency arena, providing highly specialist evidence based knowledge and leadership on the issues affecting the health and wellbeing of people with learning disabilities in acute and community settings.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

This vacancy is open to those who have a current NMC PIN to practice as a Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC Pin within the next 2-3 months.Please note an NMC PRN Pin is not a full NMC Pin and would not fulfil the essential criteria for this role.

The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Sunday 6 Oct 2024

Proud member of the Disability Confident employer scheme

Service Care Solutions are looking for a Technical Theatre Teacher to work within the Salford City College on a permanent basis.

Location: Salford

Salary: £26,400-£43,800pa

Job role/responsibilities:

• Participate in key College processes as required e.g. enrolment.
• To always act in accordance with college policies e.g. Health and Safety, Equality & Diversity, Inclusion, Quality Assurance, and the College Charter.
• To work flexibly in the interests of the organisation as required.
• To participate in appraisal and to undertake staff development activities as appropriate.
• To be responsible for promoting and safeguarding the welfare of children, young people, and vulnerable adults you are responsible for.
• To teach related courses in accordance with the college timetable.
• To assess students' progress and maintain accurate records of students' achievements.
• To provide accurate reports and information to others as required by college quality assurance procedures.
• Ensure that an appropriate syllabus is selected for any subject for which they have responsibility and delivered to the required standard.
• Provide schemes of work by which the curriculum will be delivered.
• Provide books, materials and facilities within budget allocated.
• Ensure you are kept fully informed about developments in the subject and about general educational issues which may affect the subject.
• Prepare internal assessments, ensure that marking is consistent with that throughout the department and provide related statistics and comments on performance for the Curriculum Manager.
• Be aware of developments in your subject in High Schools and keep High Schools informed of courses here, taking part in liaison and recruitment activities both in College and High Schools.
• Co-operate and liaise with other departments as and when required.
• Carry out other routine and ad hoc administrative tasks as directed by the Curriculum Manager/Principal.

Knowledge/Experience

• Appropriate related honours degree
• Teaching Qualification (e.g. PGCE)
• Training to include experience of Year 12 and/or 13 teaching and HE (for trainee teachers)
• Ability to teach up to level 5.
• Ability to contribute to the teaching of a level 3 BTEC.
• Ability to motivate students will differing abilities and needs.
• Ability to effectively monitor student attainment and use data to improve performance.
• Excellent communication and interpersonal & organisational skills Ability to meet all deadlines.
• A willingness to contribute to departmental enrichment activities.
• Be able to contribute to the preparation of Oxbridge/Russell group candidates.
• A commitment to high standards of student attendance & punctuality and attainment
• Ability to take responsibility for promoting and safeguarding the welfare of the young people you are responsible for or meet a willingness to perform the role of a personal tutor.
• Wholehearted dedication to getting the best results for every student.
• Ability to work under pressure whilst maintaining accuracy and effective outcomes.
• Strong values and commitment to the College's ethos.
• Demonstration of proactive support for equality, diversity & inclusively.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Solutions are looking for a Physics Teacher to work within a College in the Salford area on a permanent basis.

Salary: £26,400-£43,800pa

Location: Salford

Job role/responsibilities:

• Participate in key College processes as required e.g. enrolment.
• To always act in accordance with college policies e.g. Health and Safety, Equality & Diversity, Inclusion, Quality Assurance, and the College Charter
• To work flexibly in the interests of the organisation as required
• To participate in appraisal and to undertake staff development activities as appropriate.
• To be responsible for promoting and safeguarding the welfare of children, young people, and vulnerable adults you are responsible for, or come into contact with.
• To teach related courses in accordance with the college timetable.
• To support students in their learning.
• To assess students' progress and maintain accurate records of students' achievements. I To provide accurate reports and information to others as required by college quality assurance procedures.
• Ensure that an appropriate syllabus is selected for any subject for which they have responsibility and delivered to the required standard.
• Provide schemes of work by which the curriculum will be delivered.
• Provide books, materials and facilities within budget allocated.
• Ensure you are kept fully informed about developments in the subject and about general educational issues which may affect the subject.
• Prepare internal assessments, ensure that marking is consistent with that throughout the department and provide related statistics and comments on performance for the Head of Department.
• Be aware of developments in your subject in High Schools and keep High Schools informed of courses here, taking part in liaison and recruitment activities both in College and High Schools.
• Co-operate and liaise with other departments as and when required.
• Carry out other routine and ad hoc administrative tasks as directed by the Head of Department/Head of College.

Qualifications/Experience/Knowledge:

• Honors Degree
• QTS
• Recent experience of teaching level 3
• Experience of reflecting on and improving teaching practice to increase student achievement.
• Experience of effective assessment for learning and its use to raise standards.
• Thorough and up to date knowledge of curriculum area
• Ability to analyse and interpret data effectively and act upon the information.
• Understanding of the strategies needed to establish consistently high aspirations and standards of results and behaviour.
• Excellent classroom teacher with the ability to reflect on lessons and continually improve their own practice.
• Effective and systematic behaviour management with clear boundaries, sanctions, praise and rewards
• Understands and interprets complex student data to drive lesson planning and student attainment.
• Good communication & planning and organisational skills
• Willingness to develop the links with other organisations.
• Commitment and responsibility to safeguarding and promoting the welfare of children and vulnerable adults.
• Ability to pass DBS check.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Solutions are looking for a Deputy Head of Digital to work within a College in Salford on a Permanent Basis.

Location: Salford

Job role/responsibilities:
The successful candidate will lead on curriculum development and delivery, monitor and report on KPI's, whilst promoting high quality standards across our digital curriculum. In addition, you'll be teaching within the Computing and IT team and should have a good working knowledge of vocational and T-Level qualifications and have great skills in Programming and Math's for Computing. It is desirable that applicants have relevant industry experience and a solid network of industry professionals.

• Deputy Heads of Department report to the Head of Department for subject organization and teaching per the principal's curricular policy.
• Monitor student performance and collaborate with the Curriculum Manager to improve retention, attendance, and achievement.
• Maintain close working relationships with the progress team, Learning Leaders, and Digital Leaders to address underachievement and attendance issues.
• Develop, implement, and monitor strategies to enhance value-added outcomes.
• Plan and oversee the creation of clear schemes of work and high-quality assignments for all curriculum programs.
• Lead specific programs and monitor student progress, including attendance and assessments like IV and sample preparation.
• Assist the Head of Department in staff deployment for curriculum delivery.
• Collaborate with the Head of Department to establish external agency relationships.
• Manage, develop, and coach staff where appropriate and lead curriculum meetings, training, and professional development.
• Ensure Health and Safety of self and others.
• Perform additional duties as required by the Head of Faculty or College.

Knowledge/Experience:

• Appropriate Degree or Equivalent
• Teaching qualification or willingness to work towards this.
• Evidence of ongoing professional development
• Experience of Delivering a BTEC programmed or an AS/A2 subject.
• Ability to motivate students with differing abilities and needs.
• Ability to effectively monitor student attainment and use data to improve performance.
• Excellent communication and interpersonal & organisational skills
• Knowledge of the assessment process of GCSE and Functional Skills qualifications
• Subject specialism knowledge related to Maths and English curriculum.
• A commitment to high standards of student attendance and punctuality & attainment
• Ability to work under pressure whilst maintaining accuracy and effective outcomes.
• Ability to work on own initiative.
• Flexible team player
• An ability to meet all the objectives outlined in the job description for the post.
• Commitment and responsibility to safeguarding and promoting the welfare of children and vulnerable adults.
• Commitment to College policies i.e. Health & Safety & Equality and Diversity & Inclusion
• DBS Check acceptable to the college will be undertaken for successful applicant.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Advisor - Salford

Salary - Up to £28,000 Basic + Bonus

Days - Monday - Friday, 8am - 5:30pm, Saturdays on a rota

Ref - OC18767

We have a new job vacancy available for Service Advisor in Salford. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealerships in the area with a family like community. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Advisor Role:

• Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs.
• Booking customer vehicles into the workshop and keeping them up to date on the progress.
• Support the after-sales function and various staff members in different departments
• Upselling any additional products to new and existing customers.

Service Advisor Requirements:

• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Customer Team Leader
Location: Unit 1, 1 Lockgate Square, Salford, Manchester, M5 4YU
Pay: £13.32 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Are you an enthusiastic and talented Vehicle Mechanic looking for a new challenge?

Service Care Solutions are seeking a dedicated Mechanic/MOT Tester to join our client's team in Eccles, Manchester.

Key Responsibilities will include:

• Conduct repairs and maintenance on a variety of vehicles and specialised equipment, including municipal equipment like bin lifts, refuse compactors, road sweepers, and more.
• Operate a range of garage equipment such as brake testing and exhaust gas analysis tools.
• Work across various depot locations as required.
• Maintain and complete essential documentation, including job tickets, inspection sheets, and time sheets.
• Care for tools and equipment borrowed from stores and ensure personal tools are well-maintained.
• Handle work on dirty vehicles and equipment and in adverse weather conditions if necessary.
• Adhere to all Health and Safety procedures and policies.
• Provide excellent customer care in all activities.
• Offer advice, information, and training to apprentices.
• Undertake training to enhance performance and capabilities.

Essential Qualifications and Skills:

• Qualified Mechanic
• Qualified MOT Examiner
• Willingness to work alternating shifts (06:00-14:00 or 14:00-22:00)

Requirements:

• Current driving license (LGV category C is desirable but not essential)
• NVQ level 3 and/or City & Guilds (or equivalent) in Vehicle Maintenance/Repair
• Strong organizational skills
• LGV License

Rate of Pay:

£17.53 to £19.53 PAYE per hour with higher rate achieved based on experience.

If you meet the above requirements and are interested in this fantastic opportunity, please send your CV to prakash.panchani@servicecare.org.uk or contact Prakash on 01772 208967 for more information.