Total 39 customer service job vacancies in tower hamlets

Telecare Officer

Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets

The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.

Pay rate - £21.58 PAYE / £28.22 Umbrella

Main Responsibilities

As a Telecare Officer, you will be responsible for:

• To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.

• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.

• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.

• To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.

Requirements:

• Experience in similar role
• To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

SEN Quality Assurance Manager

Service care Solution are currently recruiting for a SEN Quality Assurance Manager in Tower Hamlets

The SEN Quality Assurance Manager will manage and lead the SEND Quality Assurance Framework and processes in ensuring high quality Education, Health and Care Plans (EHCPs) for children and young people with Special Educational Needs and/ or Disabilities (SEND).

Pay rate - £266.24 per day / £350 ltd (umbrella)

Main Responsibilities

As a SEN Quality Assurance Manager, you will be responsible for:

• To oversee the processes within the Quality Assurance Framework, continually improving the quality of advice provided for, and quality of issued, EHCPs following assessment and review.
• To support the SEND Service Manager in reporting on the quality of EHCPs to the SEND Improvement Board through audits and findings of the Quality Assurance Group.
• To deliver training and tools to the SEND Service regarding coproduction, keeping the child/young person at the heart of a person-centred approach and having regard to the voice of the child/young person and the aspirations of the family at all times.

Requirements:

• Enhanced DBS
• Experience in a similar role
• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the SEN Quality Assurance Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

- Responding promptly to customer inquiries

- Communicating with customer

- Acknowledging and resolving customer complaints

- Ensure customer satisfaction levels are always on target

Responsible for providing exceptional customer service to guests by handling inquiries, requests, and reservations over the phone and through other communication channels. This role involves addressing guest concerns, offering information about hotel amenities and services, and ensuring a positive guest experience from check-in to check-out. The Associate will manage booking systems, process transactions, and coordinate with other departments to fulfill guest requests. Strong communication skills, problem-solving abilities, and a commitment to delivering excellent service are essential. Experience in a hospitality or customer service role is preferred.

Our Client based in East London is currently recruiting for a Project Manager / Surveyor to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £285 per day Umbrella LTD.

The purpose of the role is to be responsible for managing and leading on all allocated building works and aspects of projects under direction from the Senior building surveyor regarding the planning, review and development to fully meet the annual requirements of the Council's corporate repairs, allotted projects and capital programmes.

Responsibilities:

Responsible for ensuring the allocated building surveyor delivers the full range of duties on allocated works appropriate to the scope of work undertaken, including major new build and/or refurbishment projects, planned maintenance and other revenue and capital funded projects with work programmes including Stakeholder consultation, brief agreement, preparation and presentation of feasibilities and option appraisals. Scheme design, preparation of accurate budget estimates and spend profile projections.

Requirements:

• Higher National Diploma in Building Studies or equivalent formal qualification
• Extensive experience in direct management of surveyors delivering works to a commercial property portfolio.
• Experience In Providing Full Building Surveying Services For A Variety Of Repairs, Refurbishment And Adaptations Works
• Significant experience as a Chartered Construction manager or Chartered building engineer working directly on commercial properties.
• Experience of working within a large Corporate/ Civil service/ Local Government office environment creating complete project tender packs and managing projects from feasibility/ design through to completion.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

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• Problem Solving Perbaikan Kendaraan

Youth Worker

Service care Solution are currently recruiting for a Youth Worker in Tower Hamlets.

As a Youth Worker, you will be responsible for working with young people, aged between 11 and 18, to provide support and guidance in a safe and nurturing environment.

Main Responsibilities

As a Youth Worker, you will be responsible for:

• Develop and deliver engaging activities that promote personal and social development
• Provide one-to-one support and mentoring to young people who require additional assistance
• Work closely with colleagues and external agencies to create a holistic support network for young people
• Maintain accurate records and produce reports as required

Requirements:

• A qualification in Youth Work or equivalent to NVQ Level 3 or other relevant professional qualification
• Excellent communication and organisational skills
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Youth Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Senior Youth Worker

Service care Solution are currently recruiting for a Senior Youth Worker in Tower Hamlets.

As a Senior Youth Worker, you will be responsible for managing a team of youth workers and overseeing the delivery of youth services in the local area.

Main Responsibilities

As a Senior Youth Worker, you will be responsible for:

• Develop and implement youth programs that meet the needs of the local community
• Supervise and support a team of youth workers
• Provide guidance and support to young people
• Develop and maintain relationships with local schools and community groups
• Manage budgets and resources effectively

Requirements:

• A qualification in Youth Work or equivalent to NVQ Level 3 or other relevant professional qualification
• Excellent communication and organisational skills
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Youth Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job Location: Tower Hamlets - North East London
Position Type: Indefinite Full-Time
Salary: £30,082.00 - £36,766.00 per year

Service Care Solutions is looking for a D&R Team Leader to work with a social enterprise client committed to empowering people to break the cycle of crime or addiction and move forward with their lives.

What You Will Be Doing:
As a Team Leader in Dependency and Recovery Services, you will work within a hybrid model as part of a flexible, multi-disciplinary team, operating in person and travelling across probation delivery units in Tower Hamlets, Hackney, and the City. Your base will be at the Tower Hamlets and Stoke Newington probation offices. While some work may be virtual, this is predominantly an in-person service where your role is crucial in supporting staff and developing stakeholder relationships.
Key responsibilities include:

• Managing a team of practitioners delivering Dependency and Recovery Services to adult males under probation supervision.
• Supporting the implementation of action plans and navigating recovery journeys.
• Building and maintaining positive relationships with probation practitioners and stakeholders.
• Providing visible team leadership, attending essential meetings, and ensuring smooth project delivery.
• Allocating referrals, managing complex cases, supporting team development, and ensuring deadlines and quality standards are met.
• Delivering on performance targets.
• Ensuring data accuracy and timely submission of data.
• Promoting services across your responsible areas to meet contract volumes.
• Deputizing for the Service Manager as required.
• Building strong relationships with Probation Delivery Units, Prisons, Partners, Service Users, Stakeholders and Volunteers.

What We Are Looking For:

• Demonstrable experience in team management, performance, and development.
• Genuine interest and experience in motivating and developing people.
• Experience in key relationship management both internally and externally.
• Knowledge and experience of implementing formal procedures and policies.
• Excellent problem-solving and negotiation skills.
• Strong project and time management skills.
• Knowledge of the issues facing service users in the criminal justice sector.
• Experience managing high caseloads, conducting risk/comprehensive assessments, SMART action plans, and maintaining effective case records.
• A qualification in Management at Level 3/working towards or demonstrable experience in a comparable role.

What We Offer:
We value the dedication and commitment of our employees and reward them with market-leading pay and benefits, including:

• Flexible working arrangements.
• Season Ticket Loan Scheme.
• Cycle to Work Scheme.
• Crisis Loan Scheme.
• Electric Car Scheme.
• 3 x Wellbeing Days (Pro Rata'd for Part-Time employees).
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
• Contributory Pension Scheme with employer matched contributions up to 6% in the first two years and up to 9% thereafter.
• Death in Service Payment (2x annual salary).
• Critical Illness Insurance (subject to qualifying criteria).

Join Us:
If you are passionate about making a difference and meet the qualifications, we invite you to apply by Mark calling 01772 208962 or email mark.white@Servicecare.org.uk

Head of Highways and Transportation

6 months, Inside IR35

London

To lead and manage the functions needed for the maintenance and management of the highway network and its related assets and infrastructure, involving promoting and supporting transport related safety issues and healthy lifestyles.

Responsibilities

• Responsibility for maintaining an overview of service performance in compliance with all relevant legislation and codes of practice; initiating action as necessary.
• Managing the delivery of efficient and effective highways and traffic management services, keeping the service up to date and leading on all service developments.
• Being Head of Service; and to exercise delegated powers and be the principal advisor on highways and traffic management functions and duties, including reviewing, developing and implementing policies and strategies across the service.
• Ensuring that the services managed remain relevant and deliver value for money in accordance with Council policies and strategies, through the delivery of the annual service plan, service reviews and action plans.
• Establishing and maintain excellent internal and external relationships with stakeholders in order to facilitate the work of the services provided and to enhance the Council's image. To represent the Council on national and regional professional forums.
• Be responsible for the delivery of the service budgets, including delivery of the annual budgeted surplus and income and savings targets.

Knowledge

• Detailed and practical understanding of policy, legislation and practice relating to highways & traffic management
• Up to date knowledge of effective management technique, including management of large budgets
• Knowledge of relevant Government policies relating to operational services
• Strong understanding of the structure and the workings of local government and other agencies involved in highways & traffic management services.

Customer Service Assistant
35hours per week
Monday - Friday
£17.38per hour

Role Requirements:

• Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.
• Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers
• Working as part of a team of Customer Service Advisors and Assistants, contribute to the day-to-day running of the Idea Store.

Position Overview

Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience.

Reporting to a Customer Support Manager, the "Customer Support Associate" will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry!

This is a hybrid role with split time between remote and in-office work**The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

NB: This position is opened for a maternity leave replacement

Responsibilities 

• Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution
• Collaborate with other teams to ensure quality interactions, and promote the voice of the customer. (Sales, Customer Success, Engineering, Customer Experience, Finance)
• Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback
• Take part in support-related projects to allow you to use your unique skill set and improve our team
• Embody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence and more)
• You are seen throughout the organization as accountable, optimistic, and respectful.Employees and customers know that items in your hands will be taken care of quickly and with quality
• You have a continuous improvement mindset and an abundance of ideas

Minimum Qualifications

• 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
• Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
• Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive
• Have a collaborative and consultative work style with and elevated level of integrity and accountability
• Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position overview 

You will be the manager of our EMEA AEC Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions.

Your team will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers.

You will be reporting directly to the EMEA CSA Strategic Territory Senior Manager.

Responsibilities 

• You will manage the activities of the team, including hiring, mentoring, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment
• You will ensure performance management and recognition guidelines are followed within own team
• You will refine reporting processes as part of our continuous improvement efforts. Ensure our CRM tools and Autodesk methodologies are leveraged
• You will report on team and individual results through mid-quarter reviews, QBRs, 121s, etc.
• You will partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive our customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and Use
• You will set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
• You will encourage innovation by exchanging new ideas to improve operation and efficiency within our Customer Success team and the supporting organizations. This includes team building with those from other units who participate on projects

Minimum Qualifications 

• Customer empathy and customer-centric mindset
• Experience and ability to prioritize, assign and delegate tasks
• Experience in change management
• Collaboration and coordination across multiple stakeholders
• Demonstrated ability to lead, discover, and uncover the customer's business challenges
• Fluent languages spoken and written: EnglisH

Preferred Experience and Skills

• 3+ years People Management Experience
• 4+ years Customer Success/Account Management experience
• SDFC proficiency
• Hybrid role

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).