Total 73 customer service job vacancies in wellpinit washington

As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.


1. Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
2. Develop strong relationships with the Wheelchair service team.
3. Update computer records for reconditioned wheelchairs.
4. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
5. Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
6. Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
7. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
8. Maintain a professional customer service attitude when dealing with all service users and other agencies.
9. Import and export data from Wheelchair service onto Ross care database.
10. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.


1. Computer literate
2. Good communication, verbal and written
3. Experience of invoicing and accounts procedures
4. Experience of working within a service provider industry
5. Flexible approach to working conditions and working environment change
6. Self-motivated and enthusiastic worker






During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.


This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory CRB check on all staff employed in this role.


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heave duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes Coffee, tea and other beverages. Performs cashier duties such as ringing up food, beverages and merchandise by individual item; totaling sales; processing credit card sales; receiving money and making change. Also responsible for preparing cashier reports at end of shifts. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12301165

Starting at $17.26 Per Hour (NA 2)

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Starting at $62,574 Per Year (GS 09-11)

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Starting at $107,906 Per Year (GS 13)

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Starting at $163,964 Per Year (GS 15)

Job Purpose
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.

Key Responsibilities
1. Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, ensuring at all times that the Company Infection Control Policy is followed.
2. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
3. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
4. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
5. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
6. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
7. ensure the vehicle safety check and the van check sheet are done each week
8. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and laundered at all times.
9. Prioritise and organise your workload, referring to Line Manager as and when appropriate
10. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Skills and Qualifications
1. Full UK driving licence
2. Successful enhanced CRB check
3. General workshop knowledge
4. Basic mechanical knowledge
5. Basic electrical knowledge including 12v/24v D.C. systems
6. Able to move and handle loads and equipment safely
7. Experience of face to face customer contact.
8. Previous delivery driver experience
9. An awareness and understanding of people with disabilities
10. Flexible approach to working conditions and working environment change.
12. Ability to use own initiative within set boundaries of the role.
11. Ability to use a mobile phone to relay photographs
12. Good written and verbal communication skills.
13. Ability to relay clear instructions to clients.

Physical demands of the job
1. Moving and handling of equipment and accessories following handling guidelines
2. Standing at a bench to work
3. Kneeling/crouching
4. working in confined workspace if the job necessitates (installing/repairing equipment in small areas)
5. Use of ramps and any other agreed moving equipment.

Most challenging part of the role
1. Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
2. Committing to being available for short notice overtime necessitated by emergency response requirements
3. Responsibility of out of hour’s duties.

Health and Safety
The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of Infection
The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members, will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $139,395 Per Year (GS 14)

Duties include, but are not limited to:

As part of the team, the incumbent will be responsible for planning and controlling administrative matters and programs under their purview by planning and monitoring action plans, evaluating corrective actions, and making recommendations for improvement.

The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Working with the divisions, the incumbent assists with the management of short and long-range data reporting requirements. As well as assisting with the development and implementation of planning and execution documents.

Incumbent will assist in the development of a program management architecture in consultation with Associate Directors to ensure alignment and integration. Participates with Associate Directors, Deputy Director, and Executive Director in reviewing and developing Directorate goals and objectives and assists in mapping out a course of action. Prepares materials, minutes, reads and drafts communications to assist managers with arbitration and grievances, employee labor relations concerns and supervisory responses. Utilizes standardize program status and performance reports; prepares and summarizes data in presentable formats or dashboard for discussion; identifies issues for concern or risks as well as recommends strategies to achieve goals within set limitations.

The incumbent assists in strategic planning, operational planning, strategic decision making, portfolio/project management, restructuring, downsizing, changing current operations, future strategies, and business process transformation. As well as risk identification and mitigation. The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Incumbent also serves as an assistant liaison for the facilitation of operational planning within the directorate.

Works in coordination with the Project Management Lead and Associate Directors to promote program management practices across the organization to include all phases of planning, the development of performance metrics that align and integrate with those at the national level, and develop the architecture required to control scope, time and cost across multiple portfolios and projects being executed simultaneously.

Uses qualitative and quantitative analytical techniques to provide ongoing evaluations and internal review and assessment of program operations. Assists with the identification of program issues and problems, assesses and tracks program improvement and provides feedback on progress. Assists with the interpretation of requirements and considers other internal demands and constraints as directed by leadership. Establishes and maintains adequate internal control over reporting program performance and progress. Ensures reporting is reliable and that transactions and other data that support measures are properly recorded, processed, and summarized. Assists with evaluation of organization, methods, and procedures for providing support such as records, communications, directives, forms, files, and documentation.

Incumbent will create, organize, manage and maintain resource sites. Compiles, consolidates, organizes, analyzes, synthesizes, and summarizes information on a variety of complex issues needed by, or of interest to leadership and staff. Provides administrative and program support on other aspects and matters related to services, initiatives, and partnerships as assigned.

Performs other related duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: 18851A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $68,405 Per Year (GS 9-12)

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

Starting at $163,964 Per Year (GS 15)

The selectee will serve as a Personnel Security Specialist in the Office of Security, Personnel Security and Vetting Division. Typical work assignments include:

• Performing security duties as it relates to the Personnel Security Program. Providing technical assistance to applicable stakeholders regarding personnel security (i.e., security questionnaires, accounts, and verification/validation and resolution of personnel security clearance issues).
• Assisting with organizing and prioritizing voluminous amounts of information in a systematic approach by identifying information in an effective and efficient manner. Assisting senior specialists in maintaining accurate class rosters and supporting the Personnel Security Program.
• Using judgment and tact to explain sensitive issues and reconciles conflicting viewpoints with employees and supervisors.
• Utilizing systems to manage the processing of security clearances such as receipt of security documents, recording of security interview, authorization of polygraph (if required), initiation of background investigation, adjudication of investigation findings, accessing information and managing the process of contractors gaining access to various facilities and IT access.

Apply for this exciting opportunity to impact the administration of personnel security policies and procedures for the United States Secret Service. This Personnel Security Specialist position starts at a salary of $55,924.00, GS-07 step 1, with promotion potential to $153,354.00 GS-13, step 10.

Starting at $55,924 Per Year (GS 7-9)

• Administer, configure, and manage the Wellpinit Service Unit's Local Area Network (LAN).
• Develop, expand, and modify the Wellpinit Service Unit's LAN.
• Oversees and directs the local Information Security Program.
• Performs as Help Desk Manager.
• Assists in the maintenance and modification of the existing telecommunications system.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $63,736 Per Year (GS 9-11)

• Identifies, manages and resolves problems concerning assigned areas of responsibility. Manage multiple staffing priorities independently.
• Gather data and create documents for organizational activities like letters, memo, reports, and administrative forms.
• Provide review and editing for documents developed by others, such as bulletins and technical guidance.
• Schedules meetings, prepares agendas, makes arrangements for meeting facilities and notifies participants of schedule changes.
• Initiate, prepare, and communicate instructions regarding administrative procedure.
• Establishes, organizes and maintains a filing system of official material and records. Protect sensitive information concerning organization activities and employees, ensuring confidentiality to prevent inadvertent disclosure.
• Review travel for multiple staff verifying travel requirements in software accurately.
• Prepares materials to be used in presentations or training conducted by the supervisor and staff.
• Serves as purchase card holder, purchase supplies, equipment and services within delegated authority using mandatory or open market sources, ensuring proper and timely documentation and reconciling.
• Independently coordinate procurement request for goods and services.

Starting at $49,176 Per Year (GS 7-8)

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

Starting at $99,200 Per Year (GS 12)

WHAT IS THE CHIEF FINACIAL OFFICERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, Administration

The following are the duties of this position at the full working level.

• Coordinates the efforts of Business Operating Division training programs, including program guidance, resource allocation, synchronization of training activities, reporting, and metrics. Organizes periodic training and leadership conferences to coordinate efforts of business unit training programs, assess program effectiveness, and solicit feedback.
• Serves as an advisor for training and workforce development initiatives throughout the CFO organization.
• Develops operational procedures, conducts periodic evaluations of internal training and career pathing programs, staffing analysis, and prepares reports of findings.
• Conducts annual review of program requirements, prepares programming budgeting requests, and develops plans for use of training and salary resources.
• Expert at monitoring training expenditures and obligations in the financial management account systems; recommends modifications as appropriate. Supports all phases of the assigned training or personnel programs, to include developing the monthly, quarterly, and annual requirements. Independently prepares funding document for training with a cost.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $86,962 Per Year (GS 12-13)

This position can be filled at any GSA duty location in the Mid-Atlantic Region to include NJ, PA, MD, VA or WV. The incumbent will be expected to report to a GSA facility in the Mid-Atlantic Region at least 6x per pay period. At this time we filling up to 5 vacancies, however additional vacancies may be filled from this announcement as needed. 

As an Operations Manager you will:

• Review work performed in program areas to ensure compliance with performance standards and general operating guidelines; assure that specific services provided to buildings tenants are responsive to customer needs and in compliance with levels of service, contract provisions and established codes and standards; develop, implement and monitor programs related to tenant safety and comfort, such as energy conservation, safety, and fire and security protection; oversees technical service operations (e. g. building construction and modification); conduct periodic inspections of buildings and equipment to determine need and timing of repairs and submit required reports to the Field Office Manager, PMD Director and/or Deputy Director.
• Provide contract administration, lease management and quality assurance support on behalf of tenant agencies and GSA.
• Appraise operational performance, progress, program status and trends to assure established program objectives, goals and schedules are being attained for assigned building(s)/properties.
• Channel information to appropriate program managers and upon request, represents them in making local contacts on matters affecting their programs.

Starting at $103,409 Per Year (GS 13)