Total 793 customer service job vacancies in wolverhampton birmingham manchester oldham wigan wv2 1ez

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

Customer Service Team Leader

Hybrid – travel to Manchester office required

£30,000 - £33,000 plus bonus + benefits

40 hour per week, over 5 of 7 days. 9-hour shifts between 8am and 7pm Monday – Friday and 8.30am – 5.30pm Saturday – Sunday. Shift pattern to be determined.

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

We are looking for a Customer Service Team Leader to join us on a 12-month fixed term contract. As a Team Leader in the Customer Claims department, you will be responsible for managing the day-to-day activities of the team, guiding and supporting Claims Advisors to meet performance targets while ensuring exceptional customer service standards. You'll be a key player in developing your team, managing performance, and driving continuous improvements to the claims process.

Key Responsibilities


Allocate and prioritise workflow for the team, ensuring KPIs and service levels are met
Motivate, coach, and support the team daily to achieve and exceed individual and team target
Conduct regular 1-2-1s and appraisals, providing constructive feedback and identifying development needs. Address performance issues swiftly and effectively to maintain high standards
Resolve customer-related issues and complaints, ensuring a positive experience for both customers and the company
Use customer feedback to inform team improvements and implement action plans.
Provide operational feedback to the Claims Team Manager, contribute to the implementation of new processes, and be actively involved in the recruitment and selection process for new team members
Build and maintain strong relationships with internal and external stakeholders, ensuring seamless communication and improving the overall customer experience
Manage team performance and manage absence in line with company policies to ensure consistency and maintain a productive environment
Assist in training, development, and performance management to ensure your team is always performing at their best


Key Skills


Proven experience in leading and motivating a team, ideally within a claims or contact centre environment
Strong ability to coach and develop others to achieve their full potential
A track record of successfully achieving targets and managing performance
Excellent communication and interpersonal skills, with the ability to build rapport with both customers and colleagues
Ability to work under pressure and manage multiple priorities to meet deadlines.
A strong understanding of customer service principles and the ability to lead by example in delivering exceptional service


We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

Customer Service Advisor

• Location: Manchester City Centre
• Salary: £24,735 basic
• Bonus: Uncapped (Expected earnings of £30,000 with bonus)
• Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pm
• Contract: Full time, permanent contract
• Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays
• + Excellent training and progression opportunities

A growing business based in Manchester City Centre are looking to recruit a number of enthusiastic Customer Service / Sales Agents to join their expanding team.

The role is paying a starting basic salary of £24,735 per annum plus bonus schemes taking your expected overall earnings to be around £30,000.

This role also offers Monday to Friday working hours including a late start / early finish every Friday!

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday office work.

The main duties of the role are:

• You will be checking in on customers who have requested a call through the company's website to gather more information (warm leads!). You will need to take a consultative approach with their customers to help them to make an informed decision.
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisors - Call Centre
Location: Manchester
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request. **Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * City Centre location * For our full list of benefits please visit our careers site

Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Europcar is looking for Customer Service Returns Assistant

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 6 weeks holiday (including bank holidays), increasing with service
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Free on site car parking
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Assistant within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

We have a great opportunity for a Customer Service Advisor to join our team at our Operation Centre in Wolverhampton.

They are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you...

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return…

• Monday to Friday working
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• The ability to purchase shares in a successful global company at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home
• Car Benefits Scheme - we can help you take step towards driving green

To apply, please click 'Apply', which will prompt you to create an account. You will then be able to attach your CV and complete your application.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

We are recruiting for a Customer Service Advisor / Helpdesk Advisor for a fast-growing Telecommunications company based close to the Altrincham area.
The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is £24,000pa with a realistic OTE of £26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.
Hybrid working is available 1 day per week and over the weekend!

What will you be doing as Customer Service Advisor / Helpdesk Advisor?

• Handling any incoming customer queries via telephone, email & live chat
• Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
• Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
• Develop an in-depth knowledge of the companys products and services
• Manage a busy workload and assess priorities
• Accurately record all information and dialogue with the customer on internal system
• Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
• The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
• Proactive and solutions focused approach to work
• Excellent communication skills, with ability to deliver the message with confidence and empathy
• Must be able to listen well and really pinpoint the issue needing to be resolved
• Enjoy working as part of a team, and have the drive to work from own initiative

What will you get in return for your work as a Customer Service Advisor / Helpdesk Advisor?

• The salary is £24,000pa with a realistic OTE of £26,400pa
• Overtime available each month paid at double time
• Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
• Hybrid working is available 1 day per week and the weekend shifts are all remote working
• Holidays: 25 days holiday + bank holidays
• Opportunities for progression and personal development
• Chance to join a fun, dynamic working environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Your new company
This well-established business is seeking a customer service administrator to join their team for a 3-month fixed-term contract.
Your new role
You will be responsible for providing excellent customer service to their customers, processing orders, handling queries and issues, dealing with deliveries, handling invoices and POs and supporting the whole end-to-end order process.
What you'll need to succeed
Your previous experience in customer service and administration will help you succeed in this role. You are experienced at processing a high volume of orders and have worked ina similar environment. You are immediately available for work and are able to get to the site in Cheadle 5 days a week. You have excellent customer service and communication skills as well as being highly organised with a keen eye for detail. You're personable, a team player and can also work independently. You're proactive and work off your own initiative.
What you'll get in return
You will receive an excellent rate of £25,000 which is pro rata for the 3 months. You will be working for a successful business with a lot of opportunity to develop your skills. You will also have access to a great benefits package including holidays, pension, discounts and more.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Legal Administrative Specialist (Customer Service Risk Analyst), you will:

• Monitor securities programs to reduce the incidence of fraudulent activity. The employee will place a hold on an account if potential risk is identified. Once the employee determines the account is legitimate, the hold is released allowing the transaction to be processed. The employee ensures that completed work is compliant with accepted Automated Clearing House (ACH) policies and Treasury securities regulations.
• Gather risk-related data from internal or external sources to analyze, resolve, and reconcile accounting records and questions related to online sales of securities. The data is used to correct fraudulent transactions and ensure accuracy of customer accounts in automated systems. The employee completes documentation to write off debts or letters to initiate debt collection.
• Document and ensure communication with management regarding key risks associated with improper or fraudulent securities programs transactions. Information analyzed by the employee results in suggestions and solutions to management on improving the safekeeping of securities programs and trends affecting the program and/or users. Depending on the severity of the risk, consistent communication with upper managerial levels is maintained.
• Responsible for the development and maintenance of logs and records of information used to monitor fraudulent activity. The data is obtained by detecting irregularities in securities programs. The employee uses the information to propose further investigation if fraud is suspected or to provide testimony if called as a witness.
• Develop and implement new procedural methods and practices or system on ways to control or reduce risk. Recommendations are used to close loopholes that may permit fraudulent activity and in preparing functional descriptions of system requirements. Advice is provided on how to manually correct encountered issues. The employee keeps current on online security measures, tendencies, and fraud, which leads to the development of new or updated procedures.

Starting at $49,025 Per Year (GS 7-11)

Working Hours: 20 Hours per week

Contract Type: Part time, Permanent (x2)

Closing Date: 14 November 2024

Interview Method: A half day assessment centre followed by an interview between 10am-2pm

Working in a small but busy contact centre with a team of 30+ advisors you will be providing a quality telephone, digital and face to face reception service responding to a range of housing management enquires such as rehousing, rent and to order repairs.

Providing a courteous and responsive service to telephone callers, within the targets and standards set, using an on-line script and various IT systems to provide accurate and appropriate information and advice on the range of services provided. Responding positively to complaints and feedback about the service, and to customer service issues via social media and web chat, in both public and private conversations, whilst protecting the reputation of the organisation. In this varied role you will also be responsible for conducting outbound telephone calls to customers and to colleagues in other departments, carrying out customer surveys, covering reception and dealing with admin tasks to ensure we deliver a first class customer service.

To be successful in this role, we anticipate you will be able to demonstrate the following:

Determine the requirements and needs of customers advising on the most appropriate course of action to support them, liaising with other service areas and agencies where appropriate and arranging assistance where required. Process a range of customer requests and assist in the completion of relevant information in line with service processes and procedures and any relevant legislation, ensuring information provided is accurate and up to date. Contribute to the development and improvement of management information systems identifying areas for improved efficiency and added-value support to the service. Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud where appropriate. Where required, accurately process payments for customers in line with Manchester City Council’s financial regulations. Proactively identify any potential risks from and to customers accessing the service and escalate any issues through the agreed channels. Develop effective partnerships and collaborative working arrangements with other services. Personal commitment to continuous self development and service improvement. Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications

• Good standard of written English and grammar.
• Good communication skills with the ability to build rapport with team members at various levels.
• Understanding of the cultural and social needs of different sections of the local community.
• Fully self-motivated with excellent time management skills.
• Experience of working with members of the public on phone or face to face.
• Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel.
• Ability to objectively apply and evaluate process adherence, without undue influence.

You will work Monday to Friday, however you may be required to work weekends in accordance with the needs of the service.

Previous experience within a Contact Centre environment is preferred but not essential.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK
• References (Current and Previous employer)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
Privacy Notice

Calculate your take home pay

Working Hours: 15 Hours per week

Contract Type: Part time, Permanent (x1)

Closing Date: 14 November 2024

Interview Method: A half day assessment centre followed by an interview between 10am-2pm

Working in a small but busy contact centre with a team of 30+ advisors you will be providing a quality telephone, digital and face to face reception service responding to a range of housing management enquires such as rehousing, rent and to order repairs.

Providing a courteous and responsive service to telephone callers, within the targets and standards set, using an on-line script and various IT systems to provide accurate and appropriate information and advice on the range of services provided. Responding positively to complaints and feedback about the service, and to customer service issues via social media and web chat, in both public and private conversations, whilst protecting the reputation of the organisation. In this varied role you will also be responsible for conducting outbound telephone calls to customers and to colleagues in other departments, carrying out customer surveys, covering reception and dealing with admin tasks to ensure we deliver a first class customer service.

To be successful in this role, we anticipate you will be able to demonstrate the following:

Determine the requirements and needs of customers advising on the most appropriate course of action to support them, liaising with other service areas and agencies where appropriate and arranging assistance where required. Process a range of customer requests and assist in the completion of relevant information in line with service processes and procedures and any relevant legislation, ensuring information provided is accurate and up to date. Contribute to the development and improvement of management information systems identifying areas for improved efficiency and added-value support to the service. Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud where appropriate. Where required, accurately process payments for customers in line with Manchester City Council’s financial regulations. Proactively identify any potential risks from and to customers accessing the service and escalate any issues through the agreed channels. Develop effective partnerships and collaborative working arrangements with other services. Personal commitment to continuous self development and service improvement. Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications

• Good standard of written English and grammar.
• Good communication skills with the ability to build rapport with team members at various levels.
• Understanding of the cultural and social needs of different sections of the local community.
• Fully self-motivated with excellent time management skills.
• Experience of working with members of the public on phone or face to face.
• Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel.
• Ability to objectively apply and evaluate process adherence, without undue influence.

You will work Monday to Friday, however you may be required to work weekends in accordance with the needs of the service.

Previous experience within a Contact Centre environment is preferred but not essential.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK
• References (Current and Previous employer)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.



A little bit about Customer Services…

Customer Service is the part of the Student Administration department that is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service provide an in person front facing service to all students and manage student queries through email and telephony channels. The Customer Service department is divided up into sections: Student Records, Student Registration & Events and Student Fees. At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.



So what will the role involve?

The Customer Service Manager will ensure that processes are completed, and tasks undertaken within Customer Services are done in ways that deliver an excellent customer service and support the requirements from the school, the University and external stakeholders. The role will support business development, manage areas of activity, undertake project work and preform a key account management role for the Directorate.

The role will be responsible for managing staff in the service deployed in support of their area of responsibility within a flexible resourcing system, which will see staff working across functional areas to support University objectives and priorities. In addition, the role will have line management leadership for a group of staff and will be responsible for setting objectives, managing performance, coaching and supporting their development.

The roles will support the delivery of key Customer Service activities such as Registration, Graduation, Certificates and Transcripts and Fees & Awards.



Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality



What’s in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.


If you have any questions about this opportunity, please contact Mike Taylor (m.r.taylor1@salford.ac.uk) for an informal chat.

Interviews will be held in December prior to the University closing on Friday 20th December 2024

Please note this vacancy closes at 23:55 on the date specified.

Communities

Heritage, Libraries & Arts (HLA)

Ref: 000251

Contract: Permanent

Salary: £24,404 - £25,183 (full time equivalent)

Hours: 36.66, 18.5 or 14.66 per week

Based: Peripatetic - Across all Heritage, Libraries & Arts sites

Closing Date: Sunday 8th December 2024

Shortlisting & Interview Dates: TBC.

Role Overview:

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders

Key Responsibilities:

• To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
• To respond to customer enquiries by providing accurate, high-quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
• Helping customers in the use of ICT, new technologies and internet-based resources.
• To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

Key Requirements:

To succeed in this role, you will need as a minimum:

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
• Experience of using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
• Ability to respond to and manage difficult situations as they arise.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Behaviours, which outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view these Behaviours, along with staff benefits on our Greater.Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.

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