Total 1,221 customer service job vacancies in york north yorkshire yo23 1de

Melbourne Tractors is a leading supplier of new and used construction and earthmoving equipment, with branches located in Somerton and Dandenong, Victoria. A family-owned company that is successfully operating from 4 locations around Victoria with branches at Somerton, Dandenong, Ballarat, and Terang for over 30 years.

Melbourne Tractors is the authorised dealer for Kobelco Excavators, New Holland Construction, ASV Positrack Loaders, Merlo Telehandlers, MSB Hammers, KenBuilt and Digga Attachments. We stock everything from track loaders, wheel loaders and skidsteer loaders to compact and heavy excavators, backhoe loaders and telehandlers.

We are seeking highly qualified Customer Service Manager to join our success-driven team at our Meltrac Machinery Branch in Terang, Vic on a full time and permanent basis.

Key Responsibilities include but are not limited to:
Develop and review policies, programs and procedures concerning customer relations and goods and services provided
Maintain good customer relationships
Oversee and assist with customer queries and concerns
Oversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Provide efficient business–focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
Maintain business records
Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
Account reconciliations
Ensure the company’s policies, procedures and standards are adhered to
Report and collaborate with senior management to promote growth with customers and suppliers

To be considered for this role, you must have
Excellent customer service relations experience
Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
With proven high level of professionalism, discretion, and confidentiality
Strong communication and reporting skills
Must be able to work independently or as part of a team
Great interpersonal skills.

If you possess the qualities and skills required for this role and you feel this job is for you, please apply now!
Salary: Between $70,000 and $75,000 per annum + Super

Are you an experienced Customer Service Coordinator looking for an exciting new permanent job offering an extensive and very generous benefits package? Would you like to work for a highly reputable, very well-established and award-winning company? Is Mirfield, West Yorkshire convenient for you? If so, this could be just the job for you!

Working as Customer Service Coordinator, your duties will include:

• Processing sales orders in a timely and accurate manner
• Acknowledge orders back to customers advising of any quantity changes, changes to delivery dates etc
• Amend orders already placed, ensuring that production and transport and updated of any changes
• Advising customers of any shortages on deliveries
• Booking in deliveries and preparing all associated paperwork
• Maintaining the complaints and returns database and raising returns notes
• Investigating any complaints
• Managing activities throughout the order fulfilment and transportation cycle to ensure deadlines are met
• Facilitate the shipping of products and arranging transportation, receiving products and coordinating delivery

You will have:

• Customer service experience within a manufacturing environment
• Excellent verbal and written communication skills
• Strong administration skills
• Excellent attention to details
• MS Office, including Excel and ERP system knowledge

In return our client offers a very pleasant working environment, great working hours, free parking and incredibly generous benefits!

If you are interested, please call Deborah ASAP on 01274 865878 to discuss further.


Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Customer Service Advisor
Location: Skipton | Start Date: January 2024 | Full-Time, Permanent
Salary: £12 per hour

Do you thrive in a fast-paced environment and love delivering top-notch service? Are you passionate about helping people and providing tailored solutions? If so, we want to hear from you!

We're recruiting for Customer Service Advisors to join a well-established, award-winning organisation that truly puts its customers at the heart of everything it does. You'll be part of a team that's committed to excellence and customer satisfaction.

Your Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls and offering solutions to a range of queries. Your role will involve:

Answering customer queries with professionalism and empathy, providing a seamless service experience
Using your product knowledge to offer informed advice and relevant solutions tailored to each customer
Collaborating with other teams and departments when necessary to resolve issues or escalate matters
Turning complaints into positive outcomes by addressing concerns quickly and effectively
Ensuring every customer interaction is handled with care, understanding, and respect
What You'll Need:
To succeed in this role, you'll need:

A genuine passion for customer service and helping others
Excellent communication skills, with the ability to engage with customers and colleagues alike
The ability to work well under pressure in a fast-paced environment
A positive attitude and a strong problem-solving mindset
What We Offer:
In return for your hard work, we offer:

25 days of holiday per year, plus public holidays, with additional days after service
A holiday trading scheme, where you can buy or sell extra days
A competitive pension scheme, to secure your future
Annual bonus potential
Salary sacrifice options for things like cars and tech
And much more!
If you're ready to make a real difference and be part of a company that values its people, apply today! We're holding immediate interviews for the right candidates.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

Are you looking to work in an award-winning contact centre that puts its people first supporting them with their ongoing development and career progression?
…… Then Money Direct is the place to be! We have been ranked as one of the best big companies to work for!

What's In It For You?
We value work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

* Annual discretionary bonus scheme
* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days
* Matching employer pension contribution (up to 10% per annum)
* Colleague mortgage (conditions apply)
* Salary sacrifice scheme for hybrid & electric car
* A commitment to training and development
* Private medical insurance for all our colleagues
* 3 paid volunteering days per annum
* Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
* We care about your health and well-being - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

Training and Onboarding
We're committed to ensuring you've the right tools to service our customers, that's why you'll go through 3 weeks of initial training with one of our expert Trainers, and a further 4-week transition period with the guidance of one of our Support Specialists.

You'll learn all about our Savings products, services, and processes. You'll participate in online learning, call listening and shadowing, alongside meeting colleagues from key teams across the business.

What Will You Be Doing?
Key role aspects:
* Answering queries from customers, completing basic transactions and amendments to customers savings products
* Having positive conversations about varying financial products
* Being genuinely curious and using open ended questions to understand what is important to customers and their plans for their money and their future
* Identifying and recommending products and services, such as financial planning, retirement and savings interest rates that could benefit a customer and their unique situation - where appropriate
* Liaising and working with our Financial Advice Team to support commercial targets
* An ability to work in a fast-paced environment whilst remaining resilient during busy service periods and financial events such as ISA Season and Tax Year End
* Being the first point of contact to help support our customers with their complaints through investigation and potential offers of resolution
* Identifying and supporting our customers with their vulnerabilities through genuine and empathetic conversation, offering our support through mindfulness and bespoke changes to services
* Modelling our behaviours of Be curious and Be brave, by challenging current processes and ways of working, driving continuous improvement to enhance the customer journey and experience
Your conversations will be measured on service level agreements, customer experience, outcome, and potential commercial opportunities, whilst delivering an excellent customer experience.

What Do We Need From You?
Our colleagues come from all walks of life and so do our customers. You'll need to be adaptable, curious, and empathetic, be able to think on your feet and build great rapport.

We're looking for people with:
* Significant customer service experience, either face to face or telephony
* Experience in tailoring service to customers with different needs and requirements
* Strong communication skills, in particular active listening and ability to apply effective questioning
* The ability to remain resilient during busy service periods, maintaining high levels of customer service
* Experience in holding meaningful conversations with customers
* Experience in working towards policies and procedures, standards, service level agreements, or targets
* Enthusiasm to develop in role capabilities and new skills
* A desire and genuine curiosity to help and support our customers, providing positive experiences and outcomes

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Are you an experienced Customer Service Administrator seeking work to start as soon as possible for approximately 6 months with a view to permanent? Do you have good customer service and administration skills? Is Liversedge, West Yorkshire convenient for you? If so, this could be just the job for you!

Working within a small, friendly team, your duties working as Customer Service Administrator will include:

• Receiving enquiries from customers via email or telephone
• Processing orders
• Assisting the Customer Care Manager as necessary
• Providing exceptional customer service to exceed customers expectations
• Maintaining good relationships and communication with the customer to ensure they are updated throughout the order process
• General administration duties as required

You will have:

• Previous experience of working in a similar role
• Strong verbal and written communication skills
• A pleasant and professional telephone manner

In addition, you will be computer literate, having good knowledge of MS Office, together with excellent attention to detail and an aptitude for figures. SAP would be desirable but is not essential.

In return, our client offers an extremely friendly team working environment and free parking!

This role is temporary to start as soon as possible for approximately 6 months with a view to permanent and the hours are full-time, 08:00 until 16:30 Monday to Thursday and 08:00 – 14:15 Friday.

If you are interested, please contact Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Customer Service Advisor - Hybrid

• Location: Skipton / Hybrid home working
• Salary: £21,850 - £23,000
• Contract: Full time, Permanent
• Minimum 25 days' holiday plus bank holidays (rising to 30 days with service)
• Annual bonus scheme
• + Excellent training and progression opportunities

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

This Customer Service position will be based working in an office in Skipton, however following completion of training, you will also be able to work from home on a hybrid basis.

The main duties of a Customer Service Advisor are:

• Handle a variety of customer enquires including telephone, written correspondence, email, social media, secure messages and web/live chat.
• Capturing information onto the in house system and data input
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

Hours of work:

• 35 hours per week
• Opening times: Monday - Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm.
• Hours will predominately fall between Monday to Friday however you would work Saturday mornings on a rota basis

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The Customer Service/Technical Support Agent will be responsible for ensuring a high level of customer satisfaction by efficiently managing customer inquiries, bookings, and technical support related to EDExams. This role also involves invigilation, exam administration, and assisting in the creation and reporting of examinations. You will work closely with candidates, educational centres, and internal teams to facilitate a smooth exam experience, while maintaining a customer-centric and solutions-focused approach.
Key Responsibilities:
• Prioritise and process customer exam bookings and requests submitted via the online booking system.
• Maintain thorough and accurate customer service records, ensuring data privacy and security at all times.
• Use database systems and technology to provide exceptional customer care and technical support via telephone, email, live chat, and screen-sharing software.
• Assist customers with the installation and setup of the EDExams application and troubleshoot basic technical issues.
• Liaise with candidates and exam centres to arrange examination sittings and manage correspondence as needed.
• Check and confirm exam availability for customer sittings.
• Communicate exam results to customers and provide any necessary follow-up support.
• Manage and coordinate all aspects of the exam administration process, including maintaining the examination management system.
• Invigilate exams in accordance with guidelines, identifying and reporting any suspected malpractice to the examination officer or senior management.
• Brief candidates, staff, parents, and carers on examination regulations and requirements.
• Manage conflicts of interest and resolve them efficiently.
• Oversee the conduct of examinations to ensure compliance with guidelines and manage unexpected issues or irregularities.
• Maintain the confidentiality and security of candidate responses and other sensitive information.
• Conduct weekly QA reviews of invigilation recordings to ensure adherence to guidelines.
• Assist in investigating and reporting suspected malpractice when needed.
• Perform any other duties as required by the business or as requested by your Line Manager or Senior Leadership Team.
• Collaborate with the sales team to drive positive sales results when necessary.
• Assist in the online creation of examinations and ensure their accuracy.
• Generate and create reports on examinations to be shared with awarding bodies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, especially in challenging situations.
• Meet or exceed performance metrics, including response time, customer satisfaction ratings, and resolution time for technical support issues.
• Contribute to continuous improvement initiatives to enhance the customer experience and streamline exam processes.
Personal Skills & Knowledge Required:
• Experience working with or knowledge of Awarding Organisations, EPAOs, Universities, and Training Providers.
• Understanding of current Ofqual legislation and examination standards.
• Strong time management skills with the ability to prioritise and manage multiple tasks.
• Ability to work effectively as part of a team, collaborating with colleagues across all areas of the business.
• High level of confidentiality and discretion, especially when dealing with sensitive information.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Strong problem-solving skills, with the ability to think on your feet and resolve issues promptly.
• High level of self-motivation and initiative to work independently where required.
• Adaptable and flexible approach to working, with the ability to handle change effectively.
• Basic understanding of software installation, troubleshooting, and resolving technical issues, particularly in a remote support environment.
• Strong interpersonal skills and emotional intelligence, with the ability to handle difficult situations with empathy and professionalism.
Qualifications Required:
• English and Maths GCSE (A-C) or equivalent – Essential
• Proficient in the use of ICT systems for various purposes – Essential
• Customer Service Level 2 NVQ or equivalent – Desirable

Customer Service Advisor
Full time and permanent
January 2024 start date
Skipton

£12p/h

Are you passionate about providing a first class service? Would you describe yourself as customer orientated? Love working in a fast paced environment?

I am recruiting for a number of Customer Service Advisors on behalf of a leading household name! You will be joining an award winning company who put their customers at the heart of their business.

What will you be doing?
* Taking inbound calls from customers as the first point of contact
* Having strong product knowledge to correctly advise customers
* Providing relevant and tailored solutions to customers
* Working closely with other departments when required
* Resolving customer complaints quickly and efficiently
* Ensuring empathy and compassion at all times

What do you need to apply?
* Excellent customer service skills
* Exceptional communication skills
* Able to work in a fast paced environment
* Passion to help others

What will you get in return?
* 25 days holiday with an increase over time
* Buy or sell holiday scheme
* Very attractive pension scheme
* Annual bonus
* Salary sacrifice scheme
* Lots more!!

Apply today for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms. Customer Service & Inventory Controller - Tullamarine Melbourne, VIC. The Role Due to ongoing growth within our Healthcare division at the Toll Group, we are seeking a Customer Service & Inventory Controller to join our new custom built healthcare facility based in Melbourne Airport Business Park. TGA licensed 10,000m2 facility dedicated to Life Sciences and Healthcare - our fastest growing business unit within Toll Group. As the Customer Service & Inventory Controller, you will:

Provide customer service and operational support plus management of inventory within the WMS for the Tullamarine Site.
Provide an excellent standard of customer service and operational support to our customers and Victorian operations through proficient order turnaround, effective communication, prompt attention to customer and operational requirements.
Maintain accurate levels of inventory within the WMS and physical inventory within the warehouse
Control and undertake regular daily cycle counting as well as stock takes when required
Ensure record keeping is completed as required to maintain Quality accreditations and licenses including to but not limited to ISO9001 and poisons licenses.
Provide administrative report as required

About You To be successful in this role, you will need:

Understanding of the Healthcare/Pharmaceutical industry, and the balance between commercial, operational and function requirements.
Inventory management experience within a warehouse management system.
Experience providing an outstanding level of customer service in a fast-paced environment.
Sound computer literacy skills including Word & Excel
Strong communications skills, both verbal and written
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com Please click here to apply.

Customer Service Advisor
Location: Skipton | Start Date: January 2024 | Full-Time, Permanent
Salary: £12 per hour

Do you thrive in a fast-paced environment and love delivering top-notch service? Are you passionate about helping people and providing tailored solutions? If so, we want to hear from you!

We're recruiting for Customer Service Advisors to join a well-established, award-winning organisation that truly puts its customers at the heart of everything it does. You'll be part of a team that's committed to excellence and customer satisfaction.

Your Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls and offering solutions to a range of queries. Your role will involve:

Answering customer queries with professionalism and empathy, providing a seamless service experience
Using your product knowledge to offer informed advice and relevant solutions tailored to each customer
Collaborating with other teams and departments when necessary to resolve issues or escalate matters
Turning complaints into positive outcomes by addressing concerns quickly and effectively
Ensuring every customer interaction is handled with care, understanding, and respect
What You'll Need:
To succeed in this role, you'll need:

A genuine passion for customer service and helping others
Excellent communication skills, with the ability to engage with customers and colleagues alike
The ability to work well under pressure in a fast-paced environment
A positive attitude and a strong problem-solving mindset
What We Offer:
In return for your hard work, we offer:

25 days of holiday per year, plus public holidays, with additional days after service
A holiday trading scheme, where you can buy or sell extra days
A competitive pension scheme, to secure your future
Annual bonus potential
Salary sacrifice options for things like cars and tech
And much more!
If you're ready to make a real difference and be part of a company that values its people, apply today! We're holding immediate interviews for the right candidates.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Assistant

Exciting opportunity to join a vibrant and busy regional NSW council
$61.9k to $68.5k plus superannuation
Assist in meeting Council priorities and organisational goals
Permanent Full-time opportunity
Ongoing training and support

About Council
At Narrabri Shire Council, we are dedicated to enriching our community's lives by providing professional, friendly customer service. As Council's first point of contact, you will provide friendly and efficient customer service, conveying our corporate values to the community through your dealings with them.
About the Role:
As a Customer Service Assistant, this position is perfect for individuals who are passionate about customer service, excel in problem-solving, and are committed to delivering the best possible experience to our community. Your responsibilities will include: 

Providing professional, customer service, including front counter interactions, call centre operations, and telephone manner




... Click here to view more detail / apply for Customer Service Assistant

Customer Service Advisor
Full time and permanent
January 2024 start date
Skipton

£12p/h

Are you passionate about providing a first class service? Would you describe yourself as customer orientated? Love working in a fast paced environment?

I am recruiting for a number of Customer Service Advisors on behalf of a leading household name! You will be joining an award winning company who put their customers at the heart of their business.

What will you be doing?
* Taking inbound calls from customers as the first point of contact
* Having strong product knowledge to correctly advise customers
* Providing relevant and tailored solutions to customers
* Working closely with other departments when required
* Resolving customer complaints quickly and efficiently
* Ensuring empathy and compassion at all times

What do you need to apply?
* Excellent customer service skills
* Exceptional communication skills
* Able to work in a fast paced environment
* Passion to help others

What will you get in return?
* 25 days holiday with an increase over time
* Buy or sell holiday scheme
* Very attractive pension scheme
* Annual bonus
* Salary sacrifice scheme
* Lots more!!

Apply today for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Barnsley, S70
Start Date: ASAP
Work Pattern: Flexible | Travel Required

Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025. We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.

Key Duties and Responsibilities:

• Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
• Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
• Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
• Provide Application Assistance: Guide claimants on completing and submitting their applications.
• Form Completion: Assist residents directly by completing Pension Credit forms as needed.
• Appointment Coordination: Manage bookings for Benefit Advisors.
• Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.

Qualifications and Experience:

• Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
• Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
• Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.

Full training will be provided to equip you with the knowledge and skills to support this vital community service.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk