Medical Education Administration Assistant
Full-time
Junior Executive
Nuneaton, CV10 7DJ, England
3 months ago
Main duties and ResponsibilitiesTo efficiently undertake basic administration and clerical duties including: Provide general offi.....
Main duties and ResponsibilitiesTo efficiently undertake basic administration and clerical duties including: Provide general office and administration support to the Medical Education teams. Photocopy, print and scan documents as requested, deal with incoming and outgoing post and carry out filing. Receive visitors and Post Graduates to the department in a professional and courteous manner. Assist visitors and Post Graduates by providing information and responding to routine queries. Make and receive telephone calls in a professional and courteous manner. Take clear, accurate messages and ensure these are passed on to the appropriate person. Input data onto electronic systems as required. Support the teams to maintain accurate, timely and legible records. Support administration duties for inductions, education sessions and accredited courses. Use Microsoft packages to support administration duties for example generating word documents including student feedback evaluations, power point presentations, using excel spreadsheets and email. Assist in the preparation and organisation of the education rooms and ensure the correct equipment and paperwork is available on a daily basis. Assist in the ordering and maintenance of stock supplies. Book rooms for events as required. Update department notice boards. Assist with examination periods by preparing all paperwork, booking taxis sending out volunteer letters, setting up rooms etc. Communication and Relationship Skills: Provide excellent customer service both written and verbal in person, by telephone and email using tact, discretion and sensitivity. Talk to colleagues, Post Graduates and visitors to the department in a courteous manner both in person and on the telephone ensuring they receive a friendly and helpful service. Keep accurate, complete records consistent with legislation, policies and procedures. Ensure confidentiality of both written and verbal information. Display a professional attitude at all times. Able to demonstrate activities to new starters. Very occasionally support Post Graduates who are upset until support is available. Knowledge, Training and Experience: Use Microsoft Office programmes for completing word documents and entering data into spreadsheets. Take responsibility for personal performance and own development needs. Seek to improve administration skills and understanding of the curriculums. Participate in the annual appraisal and development review process and work towards agreed objectives. Maintain 100% compliance with statutory and mandatory learning. Adhere to Trusts policies, procedures and guidelines Analytical and Judgemental Skills: Use own judgement and problem solve as appropriate, referring to the appropriate person when necessary. Demonstrate an energetic, dynamic and positive approach to challenging situations. Planning and Organisational Skills: Work within the limits of own competence and responsibility and refer issues beyond these limits to appropriate person. Organise own time and workload to meet deadlines. Attend and take part in team meetings and regular reviews with line manager. Be a flexible and supportive member of the team. Physical Skills: Able to input data into electronic or paper based systems. Able to move tables, chairs and equipment in education rooms. Effort: Frequently exert moderate physical effort for several short periods during a working day, such as working in an awkward position or confined space, or moving and handling heavy equipment and manikins when preparing for teaching sessions and courses. Frequently exert moderate mental effort. Concentration skills are required when dealing with frequent interruptions and unpredictable patterns of work.
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