Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seeks assistance as needed. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, makes appropriate decisions and closes file.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provides all parties with claim process and status; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Preferred Qualifications

• Familiarity with Xactimate
• One or more years property field claims experience
• Construction, restoration, or mitigation experience

#LI-Hybrid

Other:

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

The Sr. Alliance Account Manager manages alliance business development efforts by negotiating and working with carrier and broker alliance partners and has ultimate accountability for successful alliance performance. You will evaluate alliance products and rating plans and provides comparative analysis, tracks and reports alliance offerings. You will report to the Director, Insurance Operations – Licensing.

Primary Accountabilities:

• You will manage 18-22 carrier relationships.
• You will provide daily service to sales during and after implementation of alliance products and informs management of positive and negative outcomes.
• You will lead the post implementation reviews of alliances to determine if the outcomes of the alliance are consistent with the assumptions used in the pre-decision analysis.
• You will work with external partners and Legal division to negotiate complex contracts for all partners.
• You will develop knowledge of industry and competitor activities by attending industry functions, membership in industry organizations and committees.
• You will analyze alliance product information relative to market potential, competition, products, loss experience, and potential profitability of market segments.

Qualifications:

• 1+ Year of partnership management experience
• Commercial insurance product knowledge
• Insurance designation such as AINS, ARE or CPCU
• Sales experience including developing relationships through prospecting
• P&C Producers License or the ability to attain one

In this flex office/home role, you will work 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110

You must reside within a 50-mile radius of NHQ or 35-mile radius of Boston.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Develop knowledge of systems and various application trainings associated with policy processing.
• Respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
• Attend training and obtain licenses to acquire skills needed to transition to next level.
• Provide input on continuous process Improvement ideas for customer and agent support processes.
• Follow procedures and process improvement standard work.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated written and verbal communication skills
• Demonstrated typing/keyboarding skills (25 wpm)
• Demonstrated experience with PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
• Demonstrated math skills (multiplication, division, addition, subtraction).

License

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that involves sitting/standing.

Working Conditions

• Not applicable.

Additional Job Description

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. These office locations include the following: Madison, WI 53783; Eden Prairie, MN 64507; Phoenix, AZ 85034.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Remote

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

• You will lead the product vision, strategy, and operational planning associated with incoming payments across the enterprise and accomplish a variety of product projects across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.

• You will define product strategy and then develop a creative, high-quality, and clear product roadmap.

• You will Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.

• Identify goals and analyze customer feedback and usage metrics to recognize main pain points and opportunities to address.

• Gather data to guide build-buy-partner options to solve customer problems.

• Be the "translator" for both the customer and market, and company partners, including business lines.

• Understand how and when to use design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.

• Prioritize projects and get commitments from company partners.

• Mentor more junior members of the team.

Qualifications:

• 5-7 years of experience on payments infrastructure, processing, and technology for the U.S. market (i.e. network tokens, ACH, lockbox etc.)

• 5+ years of experience managing very large card-not-present/recurring payments, either from a merchant, issuer or acquirer perspective

• 5+ years of experience in PCI and ACH network/regulatory requirements and obligations

• Deep experience partnering and negotiating with card processors, card schemes, banks and financial technologies.

• 5+ years of experience in Agile product management preferred

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago). #LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

• Review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrate Experience resolving issues and requests by phone, email, and chat, adhering to a schedule and servicing customer claims.
• We handle interactions via inbound calls, outbound calls, and digitally.
• Complete responsibilities with multiple lines of business across the enterprise.
• You will problem solve for our customers.
• We identify and gather necessary information to process claims and achieve our goals.
• Provide exceptional customer service to internal/external customers and business partners.
• Utilize claim systems and other applications necessary to complete job tasks.
• May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-focused solutions or service.
• Review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Hours will be 10:40 - 7:05pm in your local time zone
• Shift will be Monday - Friday with a Saturday rotation every 3 weeks.
• This is a call center environment where you will spend 90% of your day on the phone with customers & follow a schedule of statuses that may change daily depending on business needs.

Other Information:

• We are looking to fill the following training classes:
  • May 6th
  • June 3rd
  • July 8th

While the full pay range has been listed on the job posting, the starting pay for the position is $23.00/hour.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Job Description

Responsibilities:

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
• Identify complex issues and find assistance. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Respond to customer inquiries, makes appropriate decisions and close files.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• Provide all parties with claim process and status; answer questions or redirect to other areas.

Requirements:

• You will have familiarity with Xactimate or prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience). You will have 2-10 years of experience.
• Your offer will be made contingent on the results of applicable background checks.
• Your offer will be contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

You will report to a Claim Manager.

Additional Job Information

This is a flexible work arrangement where you will work from home, meaning you will not report regularly to an office, but you still must be located in the greater Milwaukee, WI area. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

#LI-Hybrid

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most.

We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Responsibilities:

• Lead the customer data strategy and requirements for data hub to provide a unified customer view and unlock deep customer insights.
• Partner with the Enterprise Analytics team for marketing and customer data stewardship
• Define and execute the customer and marketing analytics agenda, establish analytics capabilities for marketing and customer quantitative analysis, and apply innovative analytical techniques to foster a competitive edge.
• Manage full ownership of reporting, forecasting, and insights for new customer growth, and customer retention strategies.
• Drive customer value optimization, customer acquisition, and ROI through quantitative data analysis and Customer Lifetime Value insights.
• Champion the integration and targeted marketing orchestration using Salesforce Marketing Cloud, including audience development, direct mail, and email marketing.
• Create data-driven recommendations to identify revenue opportunities and actionable customer segments for lifecycle management to inform strategies for cross-sell/up-sell
• Establish and report on KPIs related to marketing econometrics, channel performance, and marketing efficiency.

Qualifications:

• Knowledge of managing customer data
• Knowledge of marketing mix modeling and measurement
• Strong knowledge of statistical modeling software tools
• Proven experience in communicating complex data relationships and statistical model implications to business partners
• Experience managing large, complex analytics projects
• Background in data analysis, statistical analysis, predictive modeling or related functions
• Demonstrated leadership skills and effective management of customer and end-user outcomes
• Lead with influence and expertise, contribution to divisional or departmental leadership teams
• Foster a collaborative, performance -driven work environment, setting clear goals, providing feedback, and supporting ongoing development

Additional Job Information

• Offer to selected candidates will be made contingent on the results of applicable background checks.
• Offer to selected candidates is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office location(s): Madison, WI 53783; and Chicago, IL 60601.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Onsite

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined. Join our team. Bring your dreams.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Key Responsibilities:

• You will evaluate and investigate insurance claims with a customer-centric approach.

• You will communicate effectively with policyholders to gather necessary information.

• You will utilize time management skills to prioritize and handle multiple cases simultaneously.

• You will apply computer savviness to navigate our claims management systems and databases.

• You will demonstrate empathy and provide support to customers during stressful situations.

• You will resolve conflicts by finding equitable solutions that satisfy all parties involved.

• You will develop professional competencies through training and feedback.

Qualifications:

• You will possess outstanding customer service skills.

• You will manage your time and meet deadlines.

• You will have experience in conflict resolution, with a focus on maintaining relationships.

• You will be proficient in computer applications and be able to learn new software quickly.

• You are someone who can empathize with customers' needs and concerns.

Licenses

• Valid driver's license required plus an acceptable driving record.

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

The Sr. Auto Compliance Specialist coordinates divisional programs for internal controls for one or more insurance companies. You will respond to state compliance requests, provide guidance and monitoring of operational controls including vendor management, consumer complaints, record retention, and overall division quality. You will also establish and provide oversight or being a liaison for compliance processes and department of insurance examinations, and making recommendations to leadership on compliance matters that affect the product portfolio, forms, systems and procedures. You will report to the Senior Manager, Business Compliance.

Primary Accountabilities

• You will complete the internal and operational control risk assessment and help test Auto COE business processes which may include the development of new products or systems.
• You will communicate results of internal risk control assessments, process and system testing to department managers and divisional leadership, coordinates with Auto COE leaders to develop and document any required process remediation plans and any required retesting.
• You will assist internal controls partners when developing Auto COE internal control processes.
• You will facilitate integration of internal control programs for a line of business with Corporate Internal Control programs.
• You will provide compliance support in the coordination and response communication regarding state market conduct exams, state and federal data calls, state inquiries and surveys.

Qualifications:

• Compliance and risk control program management experience
• Insurance industry compliance experience
• Project management experience
• Process improvement, methodologies, and tools experience

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601*; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214. You must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago).

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Collaborate with business partners to develop and implement effective anti-fraud plans and strategies to identify, prevent and mitigated fraudulent claim losses.
• Collaborate with fraud forensic analysts, examiners, and business partners to proactively identify insurance fraud activity.
• Develop and maintain meaningful relationships with members of the insurance industry, law enforcement agencies, and anti-fraud organizations to gather and share information regarding fraud.
• Serve as anti-fraud subject matter expert and collaborate with appropriate training and educational resources to develop and deliver effective and appropriate anti-fraud training to staff, internal / external business partners and customers.
• Make recommendations regarding claim investigation, fraud handling, investigative systems design, SIU staffing needs, equipment, and related procedures.
• Recommend, oversee, and maintain philosophies, policies, and procedures relating to SIU activities.
• Recommend and oversee corporate policies and procedures for handling special investigation of claims in response to federal and state regulations.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service
• Demonstrated effective people management or project leadership experience.
• Solid knowledge of property and casualty claims operations including claims processes, procedures, best practices, and service levels.
• Solid knowledge of special investigation operations to include processes, performance measures, strategies, insurance fraud schemes and associated indicators.
• Demonstrated experience investigating suspected insurance fraud activity involving multi-line auto and property claims.
• Demonstrated experience developing and delivering anti-fraud detection training to internal and external business partners.
• Demonstrated experience actively participating in special investigation industry associations and collaborating with special investigation industry peers to combat insurance fraud activity.
• Solid knowledge of appropriate federal, state and local laws, regulations and practices pertaining to states within designated operating territory.

Prior SIU Leadership experience (5 years minimum)

This position is a hybrid role that involves working a minimum of 10 days per month in the office. We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role. This approach will guide us in balancing the needs of the business, customers and our employees.

Preferred locations for this role include:

Madison, WI; Chicago, IL; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN;

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position may be located at our Madison, SD and Hartford, SD branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

This position functions as the primary daily contact between commercial banking clients and the Bank and assists Commercial Relationship Managers and other positions with servicing the client, for basic loan portfolios.  This role is responsible for maintaining and expanding the relationship with clients by providing overall client support services.  Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Handles day-to-day client calls, client transactions, and client problem resolution.  Responds to client account inquiries, performs account maintenance and research/resolves client problems.  May draft letters to clients and handle special mailings.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager Signature or approval.  Transactions may include transfers, withdrawals, distributions, wire transfers, payments, fee waivers/fee refunds, client overdrafts, loan payoffs, monitoring reports, and other loan and account operations requested by clients.
• Prepares and/or reviews client account documents for meetings between the RM and the client, focusing on completion of signatures, accuracy, and fulfillment of standard regulatory and compliance guidelines. 
• With detailed supervision, assists in obtaining necessary information to process loan applications, such as financial statements, tax returns, business documentation, credit reports, UCC searches, title work, appraisals and flood determinations.  May also work with outside counsel, title companies, other product vendors, etc. to request documents needed for loan requests.
• Orders loan documents in accordance with loan approval conditions.  Responds to RM inquiries regarding the status of loans, loan documentation, client accounts, etc.
• Runs daily, weekly, monthly and quarterly reports.  Reviews reports for accuracy and compliance and takes action to update systems or make other corrections.
• May attend operational and exception meetings and keep abreast of all credit policies and changes associated with overdrafts, wires, ACH service, check kiting, etc.
• May quote rates on products/services, reconcile client accounts, enter client financial data into databases, and monitor exceptions to company policies.
• Sets up/maintains client files and/or computer databases in compliance with all applicable company, business line, and department standards.  Ensures that there is appropriate client account documentation and that client records are kept up to date.  Maintains the security and integrity of all files/databases.
• Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.  Actively participates in any required corporate and business line training in these areas.  Understands and follows internal suspicious activity referral requirements and processes, as required for this position.  Actively works with clients to understand each client’s normal account activity, as appropriate for this position.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent and one plus (1+) years’ banking experience.  Basic word processing and spreadsheet skills and experience with department-specific systems preferred; ability to work effectively with individuals and groups across the company to manage client relationships; proficiency with personal computers and related software packages such as Word and Excel.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries of complaints of clients, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel.  The employee frequently is required to sit.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Company:

Description:

Customer and client expectations are constantly evolving. Companies are merging at historic rates. Technology is developing faster than the market can keep up with. So what competitive advantage is left? The answer: People. At Marsh, our people are the only irreplaceable assets, the ones who will make the difference now and for years to come.

Marsh is seeking candidates for the following position based in the Chicago office (hybrid, in office three days a week):

Placement Associate/Insurance Property Broker

What you can expect:​​

• The Placement Associate prepares documentation and submissions to market, analyzes and collects quotes, and ensures proper records are maintained

• You will work with Placement colleagues to compare quotes for markets, review existing client insurance and risk programs, and prepare proposal components

What is in it for you:

• Be part of fast-growing company with a strong brand, with experience developing solutions for today's and tomorrow’s toughest challenges 

• An opportunity to engage with other areas of Marsh business to understand the full scope of client relationships and services

• Ownership and room to flex your project management muscle while also leading a team of dedicated professionals in developing their own skills

• A culture of internal mobility, diversity, inclusion, and collaboration

• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k (after one year of service)

We will count on you to

• Process necessary documentation and follow up on outstanding documentation with the appropriate party to ensure the smooth continuation of the Placement process

• Request and oversee follow-up for changes from underwriters, and review coverage specifications to be submitted to carriers/underwriters to ensure they are accurate

• Maintain market contact at appropriate levels needed to execute assigned tasks effectively and assist the Placement colleague

• Maintain a more detailed technical understanding of the Placement business to better assist the Placement colleague

What you will need to have:

• Bachelor’s degree

• 3 years of Property Placement Broker experience (Casualty experience with an interest in transitioning to Property would be OK)

• MS Office proficiency (Word, Excel, Outlook, PowerPoint), with strong proficiency in Excel

• Organizational skills, with the ability to multi-task and work in a fast-paced environment

• Keen attention to detail with a focus on accuracy

• Excellent verbal and written communication skills

What makes you stand out

• Ability to forecast changing insurance and risk management market conditions

• Experience obtaining quotes from carriers based on the “assist, advise, and assume” transaction model

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Compensation may vary based on the job level and your geographic work location.

The AmFam Trial Attorney provides legal representation, either personally or by retaining and supervising outside counsel that handles moderately complex litigation involving either the corporation and its insured within established corporate guidelines and the applicable code of professional responsibility. You will personally handle litigation of a most complex nature involving either the corporation and its insured within established corporate guidelines, applicable standards of good faith. You will report to the Senior Manager, Legal.

Primary Accountabilities:

• You will handle litigation involving either the corporation and its insured within established corporate guidelines and the applicable code of professional responsibility.
• You will analyze file as litigation progresses and evaluate cases and seeks settlement.
• You will conduct discovery (e.g. written interrogatories, requests for production of documents, and depositions).
• You will conduct motion practice.
• You will draft all necessary pleadings, papers and briefs to advance litigation.
• You will conduct necessary research to support drafting activities.
• You will advocate client position in all forums (state and federal court, alternative dispute resolution, administrative tribunals and regulatory hearings) and circumstances.
• You will stay current on state statutes and court decisions and analyzes how statutes and court decisions affect the interpretation and enforceability of policy provisions.
• You may have or develop areas of specialty practice (e.g. special property, workers` compensation, environmental law, commercial coverage).
• You will litigate in Milwaukee on a regular basis.

Qualifications:

• 3+ Years of Insurance litigation experience
• Demonstrated experience preparing civil pleadings, motions and discovery and deposing witnesses.
• Solid understanding of rules of Professional Responsibility for the jurisdiction in which they practice.
• Solid knowledge and understanding of tort, contract, and insurance law.
• Wisconsin licensed
• Located in or near Milwaukee

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.