Why Serco
· Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
· A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. · Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
· A competitive salary
· A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, Blue Light Card and more
· Access to a huge range of discounts and exclusive deals
· The chance to make a positive difference in a company passionate about diversity and inclusion.
Prison Support Officer Safeguarding and Public Protection
- HMP Fosse Way Leicestershire, LE18 4WS
£22,500.00 PA
Permanent (Full-Time, 40 Hrs)
Working hours will be Monday to Friday from 07:00 until 15:30 or 08:00 until 16:30
Here at Serco, we are looking for a Safeguarding and Public Protection Prison Support Officer to join the team at our new state of the art Category C prison, HMP Fosse Way.
The role of a Safeguarding and Public Protection Prison Support Officer is to offer Operational Support within Offender Management Unit.
What we are looking for
· This position requires upmost trust and decorum when dealing with sensitive information.
· A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures.
· Organisational and analytical skills.
· Understanding of working in a secure environment
Full training will be provided, and the following duties will include
· To report directly to the Public Protection Manager and carry out the duties detailed by them.
· To process child contact applications from prisoners in accordance with the Public Protection Manual. Closely liaising with external agencies to complete this process.
· To collate and gather information from prisoners files on arrival at HMP Fosse Way, processing this information into a format that can be effectively shared with internal and external agencies.
· Effectively manage prisoners ViSOR records, updating any information when required.(full training will be provided and paid by Serco)
· To monitor telephone calls, incoming and outgoing mail and to report any intelligence gathered from this monitoring. Follow any process resulting from the intelligence gathered.
· To ensure that all monitoring is conducted within the relevant legislation and that the correct authority is granted to do so before any monitoring takes place.
· Ensure that all monitoring is logged correctly and the required data from that monitoring stored safely and securely.
· To ensure that all prisoners with restrictions will have the relevant checks before being added to their list.
· To liaise with the Police Information Officer and support them in the gathering of evidence.
· To gather intelligence from IRs and assist the Security Manager
The following are desirable but not essential
· Experience of a secure environment or of similar client group.
· Process management.
· Report writing, numerate (interpretation and collection presentation of statistics).
· Knowledge and understanding of the Serco Custodial Security Strategy (SCSS), associated PSO/PSI’s and Local Operating Procedures
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.