About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Maintenance Technician
Dumfries and Galloway Royal Infirmary
Full time – 37.5 hours per week
Salary package up to £41,937 available, plus Serco Benefits.
We have a fantastic opportunity for a Maintenance Technician to become a vital part of the team at Dumfries and Galloway Royal Infirmary. In this role you will participate in the rotational shift and on call roster while having the ability to be adaptable and flexible to carry out work including activities which are multi skilled, complex and/or non-routine. You will Undertake maintenance, servicing, repairs, minor improvement and capital work across the hospital as directed by Estates management team, ensuring compliance with safety standards and procedures.
Dumfries & Galloway Royal Infirmary is a leading healthcare facility dedicated to providing exceptional medical services in the Dumfries and Galloway region. Opened in 2017, the hospital includes various specialised units, such as emergency care, surgical departments, maternity services and mental health support, staffed by a dedicated team on healthcare professionals. The hospital design emphasises accessibility, patient comfort and environmental sustainability, combining modern facilities with a commitment to high-quality patient care.
The team is dedicated to providing outstanding, person-centred care that is both effective and dependable. We are eager to grow this amazing team by welcoming positive and skilled individuals who are seeking opportunities in their preferred fields.
The individual in this role will possess a diverse skill set, enabling them to perform various tasks while collaborating and communicating efficiently within a team of highly skilled professionals.
Main Accountabilities:
- To carryout multi-skilled maintenance tasks within capability, experience and training
- To work in accordance with the requirements of the Scottish Health Technical Memorandums (SHTM’s)as required
- To actively participate in the operation and control of building fabric/ engineering planned preventative maintenance (PPM) schemes
- Use handheld electronic technology to provide feedback of information required by the Computer Aided Facilities Management system (CAFM) to assist the estates department in carrying out its duties
- At all times to carry communication devices (Phones. Handheld devices) to facilitate immediate response to emergencies as part of the Emergency Response Team
- To be prepared to work in high risk, and challenging areas ensuring all safety measures to prevent danger, avoid injury and prevent damage to equipment are fully implemented
- Ensure that works are completed or communicated, even if it means working longer than the designated working hours to do so
- Work overtime to carry out emergency repairs as required by management
- Provide cover for maintenance technicians shift cover and on-call as required
- Undertake essential repair works, planned preventative maintenance, calibration and fault diagnostics at the request of Senior Technician to building and engineering assets
- To liaise with Site Engineer and Senior Technicians regarding plant or equipment failures and to request the supply of goods and/or services as necessary
- Undertake fault-finding on engineering services and equipment
- Carry out planned preventative maintenance inspections, validation and calibration tests in accordance with Scottish Health Technical Memorandums (SHTM‘s) and other applicable legislation and work instructions
- Complete all report sheets, work orders and test certificates as necessary
- Use handheld electronic technology to provide feedback of information required by the computer aided facilities management system CAFM to assist the estates department in carrying out its duties
- Immediately notifies the Senior Technician and Site Engineers of any deviation from the regulations
- Follow detailed engineering drawings, schedules, programmes of work and specifications
- Uses all relevant tools and equipment within safety guidelines as necessary for the completion of works
- Undertakes inspection and commissioning tests for the installation and issues the appropriate completion certificates clearly signed off and dated
- To work and ensure those carrying out tasks operate to the Scottish Health Technical Memorandums (SHTM’s) as an appointed Competent Person for Serco where stipulated
- Participate in an on-call, out of hours, rota – usually 1 week in 6
- Be conversant with and understand the complete working of the mechanical, electrical and electronic systems particularly as they relate to this unit i.e. lifts, refrigeration, boiler plant, air handling units, fire alarm systems, computer systems, control theory, practical and application, building fabric (fire doors, safety glazing, window restrictors, locks)
- Be conversant with and understand the complete working of the mechanical, electrical and electronic systems particularly as they relate to this hospital
- Be able to undertake Authorised Person, Skilled Person, Competent Person roles and responsibilities for disciplines as required
The post holder will be responsible for all appropriate health, safety and welfare mattersaffecting staff in or attached to their area of work responsibility. This will include safe systemsof work, training and safety inspections.
What you will need for the role:
- Completed City and Guilds /NVQ or equivalent in Engineering or Electrical apprenticeship
- BTEC / ONC in engineering/ building services and/ or five years’ experience in engineering/ building craftsperson role preferably in a Healthcare environment
- Competent person in either/or but not limited to: Piped medical gases, boiler and pressure systems, Low voltage electrical systems to requirements of SHTM’s
- Capable of appointment to a competent person relevant role
- Accuracy and attention to detail
- IT skills
- Ability to work to tight deadlines in a demanding environment
- To attend training establishments as necessary
- Provide technical advice and support to Trainees, Apprentices, Maintenance Assistants and subcontracted service providers
- Competent Person in one or more disciplines
- Health and Safety
- Customer care, quality and customer service
- Understand Fire Safety awareness in the workplace and its requirements
Additional features of the role:
- Occasional manual handling
- Computer and keyboard skills obtained through experience and practice
- Extended working days to meet needs of the service
- Occasional risk of dealing with dissatisfied or distressed staff, patients, and visitors
- Frequent walking
- Maintain verbal and written communication systems within the department, external suppliers and delivery personnel
- Motivate and develop staff engaged in the service
- Regular changes to daily routine
- Able to use own initiative in problem solving on day-to-day issues
- Understanding of customer care and experience of managing the client relationship
What we offer
- Salary: Salary package with shift allowances up to £41,937 available with annual reviews. Additional payments up to £2,000 available for AP/CP responsibilities.
- Pension: Up to 6% contributory pension scheme. Matched to 12%
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
