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[What you will be working on]

Management of STB Corporate Social Channels

• As a Strategic Communications Social Media Manager, you will manage STB's social media corporate channels, namely STB Instagram, Facebook and LinkedIn, to increase followers and engagement, develop advocates, and build STB’s corporate reputation as aligned with our strategic messages. The work involves developing a cohesive content calendar that support the Board’s strategic objectives and key messages, creating engaging content and managing our social media community.

Key responsibilities include:

• Oversee STB’s corporate social media strategy, social playbook and guidelines.
• Editorial and content planning: review existing and upcoming content, plan and execute editorial calendar, plan and execute content development, including creating content (copywriting, images, videos, audio, infographics). Other activities include event/on-ground coverage, overseeing and/or conducting live streaming, and managing issues and crises.
• Manage social media community. This includes responding to comments and adopting relevant tactics to manage comments that breach house rules or etiquette.
• Monitor social media performance: track performance of each channel and post, provide weekly updates, generate adhoc reports when required

Others:

• Corporate logo guardianship - to oversee corporate logo guidelines, provide guidance and facilitate usage with both internal and external stakeholders etc.
• Support media monitoring efforts across all media and social channels. 
• Support for corporate industry events such as Tourism Industry Conference and Singapore Tourism Awards etc.

[What we are looking for]

• At least 3 years of social media management experience, including areas like planning of social calendar, development and curation of social content and copywriting, paid social media advertising, social media monitoring etc. 
• Experience in developing and executing corporate and strategic communications plans to effectively drive the board’s strategic messages through various channels and platforms such as through social media, media channels, PR plans etc.   
• Highly organised with strong project management and organisational skills
• Able to multi-task and manage multiple projects, work well under pressure within tight timelines
• Strong team player and collaborative with good interpersonal skills to manage both internal and external stakeholders
• Strong verbal and written communication skills

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

The Regulatory Standards Governance, Communications and Reporting Officer will be part of Citi’s Global Regulatory Engagement (GRE) team within Citibank, N.A. and NAM, and report directly to the Governance, Communications and Reporting Lead. The Governance, Communications and Reporting Officer will support Citi’s engagement with its regulators globally in order to strategically monitor, track and integrate Citi’s overall regulatory strategy and engagement with the Business, Functional, and Cluster Regulatory Management Leads and Coordinators.

Citi’s GRE team is responsible for the engagement strategy in coordination with the business, functional, and regional regulatory engagement leads, across all of Citi’s U.S.-based prudential and capital markets supervisors. This role provides a unique opportunity to see across Citi as a part of the GRE team, which is charged with enhancing our engagements with regulators in order to transform how we conduct business at the foundational level.

Responsibilities:

• Coordinating and issuing weekly, monthly, and quarterly reporting on regulatory actions and routines, including analysis and preparation of dashboards, metrics, and presentation materials.
• Supporting Regulatory Standards and GRE leads with ad hoc and periodic reporting needs and meeting preparation.
• Analyzing and summarizing regulatory exam and action information to effectively communicate status, key highlights, and watch items to senior management within GRE and across the organization.
• Providing regular updates to management regarding regulatory matters and potential matters of concern, including issuance of regular reporting and communications to senior management.
• Leading and partnering in cross-workstream communications initiatives in close partnership with GRE and Business and Functional Regulatory Management teams globally to facilitate and drive appropriate and timely management escalation and understanding of current and emerging regulatory trends.
• Creating and maintaining standardized regulatory exam management tools and templates to drive consistency and best practices in regulatory exam management, deliverables, and responses across Citi’s Business and Function Regulatory Management teams.
• Maintaining reporting and materials consistently via Teams, SharePoint or other controlled central repositories.
• Identifying opportunities to enhance reporting controls, efficiency, and effectiveness via manual and automated means.
• Participating in and supporting reporting-related enhancement activities including documentation, review, testing, and providing subject matter expertise as needed.
• Additional duties as assigned

Qualifications:

• Knowledge of Citi’s Global Regulatory Engagement (GRE) Policy, Standards, and Procedures
• Experience with or previous exposure to Citi’s Regulatory Engagement Tracking (RET) system, internal control functions and regulators
• Must be a self-starter, flexible, innovative and adaptive
• Effective written and verbal interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Advanced analytical skills
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint, Teams)

Education:

• Bachelor’s degree; experience in regulatory, compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus

Experience coordinating regulatory exams or internal audits preferred.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

What You’ll Get to Do:

CACI has a need for a Media Consultation Specialist to support the Media Services Center (MSC) project as a critical component to the success of our contract. Consultants typically provide the initial and most-direct interaction with customers and represent the organization in a friendly, professional and effective manner. Consultants serve as our initial customer interface and are the first line of assessment of our customer’s needs.

Using strategic communication skills, our Consultants guide customers to determine the most effective product and strategy for the maximum impact. Consultants will serve as the customer advocate by providing strategic business insight and recommendations to the customer, as well as coordinate the requirements in a clear and proficient manner to the Production Managers. The most successful Consultants will have strong communication skills, have a good understanding in at least one of our business areas in media-related fields (graphics, video, photography, multimedia and web), are eager to learn, capable of multi-tasking, have strong customer service methodologies, and task management experience.

More About the Role:

Consultants have intimate familiarity with their customers and projects, offer firsthand knowledge of all MSC services and products, anticipate the future needs of customer, and explore new ideas and concepts to facilitate building even stronger relationships. Customer requests are vetted and assigned to appropriate Production Managers using our COTS production database, Workamajig. Consultants are involved in the collection, analysis and development of improvements in response to customer satisfaction surveys. MCSs are intrinsically driven to provide our customers with timely, high quality products and are critical in our Quality Assurance chain.

You’ll Bring These Qualifications:

• Five years of relevant experience in customer service management experience Must have an active TS/SCI with Ci Polygraph These Qualifications Would be Nice to Have:
• Associate’s Degree or higher in marketing, business management, graphic design, fine art, interactive design, photography, video production, journalism, mass communications, or other multimedia production field.
• Five years of relevant project management experience Competent experience with SharePoint 2010 or 2013 Competent experience with Microsoft Office Products Experience with Workamajig

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Job Description

ESSENTIAL JOB FUNCTIONS:

• Writing and producing audio-rich news stories;
• Producing interviews, emergency information, feature reports and broadcast specials,
• Presenting stories on the web site and distributing stories and information and promotion on new and social media vehicles;
• Assisting in expanding the use of web site and new media products.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor’s degree in journalism, communications or a related field as well as familiarity with integrating areas of multi-media technology and techniques is required OR the equivalent number of proven years of work experience in journalism, communications or a related field;
• Proven announcing skills with an emphasis on news presentation;
• A working knowledge of FCC rules and regulations relating to studio operations and journalistic standards;
• Ability to master new technologies and understand the basics of web based publishing;
• Excellent research, writing, editing, proofreading, and interviewing skills as well as ability to read scripts and conduct news interviews;
• Knowledge of the mechanics of Standard English grammar and AP style;
• Strong interpersonal skills;
• Must be highly organized with an eye for detail;
• Knowledge of all facets of online content production, including writing for web, copy editing, graphic design and prefer those with HTML, photography, and audio/video production skills;
• A self-starter who can perform duties without direct supervision;
• Valid Florida driver’s license;
• Extensive creativity with expertise in the operation of all standard field, studio broadcast, computer equipment, and software;
• Ability to write, edit, and produce news and public service spots and promotional spots as well as present them on-air, on the station web site, and through social and new media such as Twitter, Facebook and other media tools;
  • Preference shall be given to the following:
    • A minimum of one (1) years of proven experience with digital content creation and web publishing in a broadcast or digital news environment;
    • Proven experience with social media platforms;
    • Broad interest in and knowledge of issues of concern to the region and current events.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Writing, producing and announcing hourly newscasts and local news stories;
• Writing, announcing and producing emergency information, public service announcements, and on-air news promotions as well as other assignments as determined by supervisor;
• Producing weekly feature length stories with one concerning public safety every other week, daily brief hard news stories, interviews or actualities, regular on-air newscasts, daily social media updates, and editing of copy and audio;
• Completing other duties and responsibilities as assigned.
• This position will require weekend, early mornings or evenings whether or not there is an emergency.

PHYSICAL SKILLS:

This position requires an ability to sit and stand for long periods of time, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds.  It also requires manual dexterity to operate vehicles, and standard office machines and broadcast recording equipment.  IRSC expects its employees to follow proper safety standards.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline

Job Description:

This position has primary responsibility for managing the staff and the day-to-day operations of Brown University’s Communication Control Center, a critical 24/7/365 facility that receives all emergency and non-emergency calls for service on the Brown campus.   The incumbent manages communication control officers assigned to all shifts, manages daily communications logs, manages the flow of information into the center and maintenance of that information, ensures compliance with departmental orders, policies and standards, and serves as liaison to various campus departments supported by the Communication Control Center.  The Assistant Manager also acts as the coordinator for the facility, monitors and addresses environmental issues, and recommends improvements to enhance functionality and well-being of staff.  The Assistant Manager assists the Technical Services Manager with their duties and acts in their place when absent.    

 Major Responsibility:   Operational management of the Communication Control Center.  

Supporting Actions:

• People leadership of 12+ employees, to include Lead CCOs and CCOs.   
• Manage scheduling and maintain minimum staffing levels.
• Evaluate and improve performance of employees, to include quality assurance, performance reviews, coaching, and professional development.
• Development of departmental orders, policies, standards, and best practices to ensure officer safety and high-quality customer service.
• Manage the development of communication center, field training and in-service programs and evaluation standards.
• Ensure that certifications are renewed as needed.
• Prepare probationary and annual appraisals for 12 CCOs (dispatchers) assigned to first, second, and third shifts and provide input for appraisals of Public Safety Officers working in the Center. 
• Monitor and influence key performance indicators.
• Track and document performance issues.
• Manage disciplinary issues as needed.
• Conduct one-on-one meetings with staff members on a regular basis.  Flex schedule as needed to accommodate these meetings and to be available to staff on different shifts. 
• Respond to customer and stakeholder inquiries and complaints.
• Assist with Technology & Operations project management.
• Assist with budget preparation.

Major Responsibility:     Manage daily logs for all shifts and conduct quality assurance reviews for each shift. 

Supporting Actions:

• Review each daily log for adherence to policy, accuracy and completeness, noting any deficiencies or omissions.
• Review incoming emergency and non-emergency calls and radio traffic for each officer.
• Follow through with employees and/or supervisors to discuss problems with logs and issues in communications and/or patrol.
• Communicate critical errors to employees immediately.
• Recognize exceptional operational achievements and challenges.
• Identify the need for reinforcement and remedial or additional training, as appropriate;

Major Responsibility:  Manage flow of information in the Communication Control Center

Supporting Actions:

• Oversee management of information from DPS headquarters and campus partners to the Center and ensure that information is well-organized and readily accessible. 
• Ensure that alarm contacts and other critical information for all campus buildings is up-to-date.
• Ensure that GitBook is maintained and up-to-date at all times.
• Create and update Standard Operational Procedures as needed.
• Provide support for the CALEA accreditation process, to include maintaining of documentation showing adherence to standards.

 Major Responsibility:  Serve as space and equipment coordinator for the Center as well as the back-up Emergency Operations Center (10%)

• Submit work orders to Facilities Management and outside vendors as needed to carry out maintenance, repairs, and regular deep cleaning.
• Assist Technology Services Manager and OIT with maintenance, upgrades, and replacement of technology-related equipment.

 Major Responsibility:  Perform back-up dispatcher responsibilities as needed

Supporting Actions:

• Operate base station radio system in accordance with proper radio procedure and FCC regulations.
• Initiate CAD system input
• Monitor and receive security and fire alarms
• Proficiency in the use of CCTV cameras to assist Comm Center personnel and the Investigations Unit when needed.
• Determine the significance of a communication and initiate actions as appropriate.
• Monitor Providence Police and Fire Department radio frequencies and rebroadcast relevant information to Brown officers.

Decision this position is free to make:

• The incumbent is free to make the following decisions:
• Performance evaluations for Communication Control Officers and Public Safety Officers
• Counseling, reprimands and disciplinary actions

The following decisions depend on the incumbent’s advice:

• Retention of employees upon completion of probationary period
• Communications training officer program, field training program for Communications Control Officers and Public Safety Officers
• Identification of ongoing training needs and scheduling of training

Demestions:

• The incumbent manages 12+ employees assigned to three shifts, working 24/7/365.
• The safety and well-being of 64+ officers in the field depends upon the Communication Control Officers performing their jobs effectively.
• The Communication Control Center is a 24/7 operation that receives approximately 45,000 calls per year.

Qualifications:

Education:

• Required:  Associate’s degree in Criminal Justice, Emergency Management, or related field, or equivalent combination of education and experience.
• Preferred:  Bachelor’s degree in Criminal Justice, Emergency Management, or related field.
• Preferred:  APCO Communications Supervisor, RPL, and/or CPE.

Experience

• Minimum five years’ experience in a communication control center (municipal campus-based, or private) required.
• Supervisory experience required.
• Experience with IMC preferred.
• Terminal Agency Coordinator (TAC) experience preferred.
• Project Management experience preferred.

Job Competencies

Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.

• Incumbent must have the ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
• Must possess a willingness and ability to support a diverse and inclusive environment.
• Must possess a willingness to embrace changing standards and to learn new processes and technologies.  
• Must be able to guard confidentiality of information, systems, technology, and personnel issues.
• Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.
• The incumbent must pass a comprehensive criminal background investigation to include a local, state and federal criminal history check; a psychological assessment, and a medical exam.

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.