Total 48 customer service job vacancies in leamington spa cv34 6sr

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

The Podiatry Service provides specialist care to a diverse group of patients with foot and lower limb problems within both a primary and secondary care setting. The experienced team of Podiatric Surgeons and Podiatrists assess, diagnose and manage deformity or pathology of the foot within a broad range of specialised clinics.

The Foot Health Service (Podiatric Medicine) is looking for a receptionist wo is an enthusiastic person with great communication skills

The role involves meeting and greeting patients, booking appointments liaising with other health professionals including GPs. You will need to be able to use multi data bases and be familiar with Microsoft office. The role is for Monday to Friday usual office hours but some flexibility is required



Working Hours: 37.5 hours per week



Interview Date: TBC



***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***

To meet and greet Podiatry patients. Answer telephones , book clinical transport and advocate appointments.

The receptionist’s role is integral as the first line contact between service users and the department and as such we are looking for a motivated individual with good interpersonal skills who enjoys working with the public and a range of clinical and non-clinical colleagues to join our team. Duties include:
• Booking appointments, transport, advocates
• Answering telephones and helping patients and health professionals.
• Working with Podiatrists, Podiatry assistants and other administrators
• Liaising with other services

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.








This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

o assess patient care needs, and implement treatment programs specifically to patients who present with bladder and bowel dysfunction. To participate in and support training programs that promote continence care within the social and health care economy. To ensure that treatment options are within keeping with service guidelines. To promote & maintain accurate record keeping in order to conform with NMC Policy and data protection legislation. Take responsibility for updating and developing professional knowledge and skills which relate to best practice in continence care. To understand the importance of team working and recognize the contribution that a cohesive team can make to promote high standards of care. Line Management Responsibility: Mentorship for new members of the Continence team or pre and post registration student nurses. Participate in the IPR process to identify personal and team development goals. Participate in the Management of Change, making constructive suggestions as to how services can be improved. Provision of Professional Advice: The post holder must: Provide professional nursing advice in relation to the care of individuals or groups of patients who present with bladder and bowel dysfunction, to qualified unqualified staff, patients, carers relatives and other agencies. Provide continence care to patients either within their own home/ residential home or within a designated clinic. Assess and diagnose the care needs of patients in relation to continence care. Plan a care programme to be implemented by the post holder. Manage own clinical caseload on an ongoing basis including making modifications to treatment plans within set parameters. Provide supervision to recently trained nurses or carers who have attended continence training. Provide advice that contributes to the care or education of the patient Accept & comply with the NMC Code of Conduct Attend training in order to support specialist role. Communication/Key Relationships Internal/External: The post holder must: Understand the importance of effective communication with other members of the Team, clinical staff, social health professionals, patients, carers and the voluntary sector on an identified basis. Be able to adapt communication skills to ensure appropriate communication with a variety of patients including the elderly and those more vulnerable in society. Be able to accurately provide written documentation, i.e. care plans, emails and make referrals to other health care professionals and other agencies. Be able to provide formal/informal education presentations on a one to one or within a group setting. Control of Resources: The post holder must: Take responsibility for the individual allocation of products to meet patient needs. Make constructive suggestions on the appropriate use of resources e.g. stock items, continence appliances/ products, and patient equipment. Judgement and Decision Making/Freedom to Act: The post holder must: Be able to plan programs of care within their clinical competency. Will at all times act in accordance with the NMC Codes of Conduct and guidelines. Must be able to plan, prioritize and organize their own workload. Provides advice, which contributes to the care, well-being or education of patients/clients including health promotion. Be involved in In service training as identified through the IPR process. Participate in clinical supervision. Working Conditions: The post holder must: Have independent access to means of transport for work purposes. Be able to work flexibly to ensure the provision of the service although weekend and evening working should not be required and bank holidays would be taken as they fall. Be prepared to work on their own within the community setting, however, they will also be part of a wider team for liaisons. On rare occasions be able to adapt and defuse volatile situations such as aggressive relatives or confused patients. Be prepared to work within the trust moving and handling policy, however will be required to carry moderate weight equipment i.e. bladder scanner and nursing assessment bag on a daily basis. Responsibilities for Research and Development: The post holder must: Undertake, participate in programmes of audit or research. Provide comments and feedback on protocols of care and implement evidence based practice as required. Provide educational advice and deliver on occasions educational programmes to health care professionals Other Duties: The post holder must: Be prepared to undertake delegated duties, which support the continence service.

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Leamington Spa Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Band 7 CAMHS Nurse - Leamington Spa NHS

Service Care Solutions are recruiting for a Band 7 CAMHS Nurse to work within the Leamington Spa NHS. This is a temporary agency role, Monday to Friday, 9:00 am - 5:00 pm, with a pay rate of £31 Ltd per hour (paid via umbrella).

Key Responsibilities:

• Manage a caseload within the core CAMHS team, supporting children and young people (CYP) referred with mental health conditions.
• Reduce the risk for CYPs on the waiting list, ensuring they receive timely support and intervention.
• Help ensure patient flow continues smoothly, easing the workload on existing staff and contributing to reduced waiting times for service users.
• Support the delivery of child and family-focused services, meeting performance and quality targets.
• Case manage young people, ensuring their care is consistent, effective, and focused on their needs.
• Build and maintain effective partnerships with external services, including education, social care, the acute sector, and third-sector organizations, to deliver shared outcomes for CYPs.

Position Details:

• Role: CAMHS Nurse (Band 7)
• Location: Leamington Spa NHS
• Contract Type: Temporary, Agency Role
• Working Hours: Monday to Friday, 9:00 am - 5:00 pm
• Pay Rate: £31 Ltd per hour (via umbrella)

If you're a dedicated and experienced CAMHS Nurse with a passion for supporting children and young people, we'd love to hear from you!
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Job Title: Temporary Principal Committee Services Officer
Salary: £28.50 PAYE (Inclusive of Holiday Pay) | £32.78 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP

Our client is seeking a Temporary Principal Committee Services Officer to join their Democratic Services team. This pivotal role ensures the client's decision-making bodies operate efficiently and in line with statutory requirements. The role also provides essential support on data protection, freedom of information, and complaint processes.
Key Duties and Responsibilities:

• Manage Council meetings, including agenda preparation, report checking, and producing accurate minutes.
• Act as an advisor to Councillors, trade unions, and attendees on Council procedures and relevant legislation.
• Maintain and publish public registers, such as Declarations of Interest and gifts/hospitality, in compliance with legislation.
• Liaise with elected members, service areas, and conduct research for task groups as required.
• Plan and conduct meetings, including pre-agenda briefings with Chairs and Lead Officers.
• Support members in their advocacy roles for their communities and manage external appointments.
• Develop and maintain procedures for public meetings.

Qualifications and Experience:

• Minimum of two years' experience in committee or democratic administration within local government.
• Certificate or Diploma from the Association of Democratic Services Officers.
• 3 A-Levels (A-C) including Maths and English, and a BTEC HND or equivalent in Business or Public Administration.
• Ability to interpret local government law and advise on Access to Information legislation.
• Excellent oral, written, and IT skills.
• Ability to work independently, meet tight deadlines, and cope under pressure.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Lead the performance management systems in integrated specialities ensuring that Trust and Monitor standards are understood and adhered to and that performance reports are produced to enable compliance. Support the governance arrangements within the services / directorate including audit, complaints, incidents, risk and health and safety. To be responsible to the General Manager for financial performance relating to delegated budgets and operational performance of the services / directorate. Deputise for the General Manager as required. Key Working Relationships Operations Managers. Directorate management team, including General Manager, Associate Medical Director and Matrons. Clinical Service Leads for directorate and the service multi-professional teams. Risk and Complaints Managers. Medical secretaries, ward clerks and other administrative support teams within the service / directorate. Patient Access Team. Admissions team Outpatient appointment centre. Information department. Divisional Human Resources Manager, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Directorate Accountant and department staff. Clinical coding department. External stakeholders including but not exclusively West Midlands Cancer Alliance, Coventry & Warwickshire Health Care Partnership, Coventry & Warwickshire CCG, other health providers. Values The post-holder is expected to promote South Warwickshire NHS Trusts vision: Toprovide high quality, clinically and cost effective NHS healthcare services that meet the needs of our patients and the population that we serve. The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trusts world class care standards of behaviour. Performance Management Support the infrastructure which measures performance within the service/directorate (including RTT reports, waiting lists, and outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve the required national and local RTT targets and milestones. Work across the division to ensure that the elective access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences. Work with the General Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintain compliance with relevant CQC standards. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets. Staff Management Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. Ensure appraisals are carried out for all staff and training needs identified including essential Trust training. Work with the General Manager in managing absence across the specialties. Participate in the management of leave requests affecting direct clinical care sessions. Manage staff expectations particularly around changes to the service/directorate which may impact their job security. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. Participate in disciplinary investigations within the directorate / service. Support medical staff colleagues on recruitment of temporary and permanent medical staff. Operational Management To contribute to decisions on prioritising admissions to ensure national targets are met and where problems are identified taking corrective action in discussion with clinical colleagues. To consider reports by the information team, ensuring problems are identified and action taken where potential breaches of target are shown. This may involve immediate action or more long-term capacity planning. As part of the divisional rota, attend bed meetings where required. To support the clinical departmental managers in the delivery of service. Financial and Budgetary Management To manage delegated budgets effectively and within the resource constraints agreed during budget setting. Support the use of service line reporting to support and inform financial management. Quality/Governance corporate and clinical, patient feedback Participate in monitoring and maintaining compliance with relevant CQC standards. Contribute to the achievement of CQUINs relevant to the directorate. Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints. Advises on changes to Procedures following patient complaints, which may impact on other areas. Promote the corporate and clinical governance frameworks within the directorate. General Responsibilities To deputise for the General Manager as required, including attendance at external stakeholder meetings.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Immediate starts in Metheringham area. Do you want to work outside with plenty of walking? Immediate start.
We are currently seeking refuse loaders. With immediate starts!
The role will see you operating in the local North Kesteven area. You will be working on the collection of household refuse and dispose at local waste Recycling centre.
The role will see you preforming high levels of manual handling with the loading and unloading of waste.


No experience is required.
Required to be reliable with acceptable levels of physical fitness due to the physical nature of the role.
Must have own transoprt to get to site in metheringham

This is a long term role

Monday to Friday
07:00 start times.
7.5 hour shifts on average
Saturdays will be required prior to a bank holiday. (not required to work bank holiday)


Pay for this position will be £12.00 per hour. Rising to £12.39 p/h after 12 weeks.

Service Integration Specialist

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the IT Services Lead, the Service Integration Specialist will focus on delivering service excellence by ensuring ITSM processes are created and followed, service levels are met and service availability is maximised. This role will mainly be working from home, with the occasional requirement to attend our Head Office in Warwick.

What you'll do:

• Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS


• Performance management and reporting of ITCS key SLA's/KPIs to the Business.


• Deliver monthly IT Service Management forums


• Lead and manage Telent IT Major Incidents and RCA processes confidently


• Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice


• Define business communication plans for major incidents


• Major Incident Management lead on all critical incidents including OOH shift cover


• Provide subject matter expertise and leadership to the IT teams on ITSM best practice, fostering a collaborative and high-performance culture.

Who you are:

You will have proven experience in a similar role, with a sound knowledge of Incident, Problem, Change and Knowledge Management.

Key Requirements:

• Extensive experience of working in a Service Integration environment


• as service management lead, working in IT operations and designing/implementing ITSM processes/framework


• Demonstrable practical application of ITIL aligned with ITSM tools


• Excellent communication, collaboration and customer service experience


• Ability to challenge "status quo" and confidence in resolving major incidents


• Industry qualifications - ITIL

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell five days each year


• Company pension scheme


• A range of family friendly policies


• Occupational health support and wellbeing Portal


• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

Brilliance brought together.

Role: ICT Service Desk Operative
Location: Birmingham (onsite - 5 days a week)


Hays Technology is looking for a service desk analyst to join an exciting clients team.


What you will be doing:

• To provide instruction and advice to systems users via the telephone and remote support software
• To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal
• To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary.

What we are looking for:

• A graduate looking to start their it career or have previous service desk experience
• Good communication Skills
• Customer service experience
• Team working experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ASAP start !

We are looking to recruit a van driverASAP .
This position will be involve
but not limited to;

1. Loading van with packages
2. Unloading van with packages
3. Making deliveries (between 40-60 stops per day)
4. Making collections (between 5-15 per day)
5. Scanning all deliveries and collections
6. Adhering to local HandS rules and regs.

This is a very labour intensive role and route planning is not provided. The driver will be expected to plan his own route per day

You must have:

• A Valid UK Licence
no more than 6points

full time

. 45 hour week Monday to Friday 06:00 Start, with Saturday overtime available on occasion

Pay will be £13.44 per hour

Looking for work on afternoons? can you start ASAP ?

We are looking for staff to work Parcel sorting in a warm and friendly environment. This a a fast paced enviroment

No experience required, though previous experience in a similar role is advantageous. must have own transport due to location
Good communication skills.
Heavy lifting wil be involved

This is a long term role

Monday to Friday starts at15:00 -16:30 finish at 20:30


monday to friday 16:00 -20:30




Pay will be £12.15 per hour

We are looking to recruit a van driver fro 2 weeks cover end of September . This position will be involve
Taking an empty van from horncastle to East midlands airport load and return thats it

You must have:

• A Valid UK Licence
no more than 6points

This is a temporary role

hours will 02:30 start – 07:00 finish (18 hours per week)
Tuesday to Friday

Pay will be £14.88 per hour

The role of Customer Relationship Operations Support is vital to ensuring we continue to have an understanding of our customers, the opportunities being developed and the insight of our market. Working closely with the Director – Bids & Development, Client Business Partner and Customer Account Directors you will be responsible for managing and administering the Customer Relationship Management (CRM) platform (based on SalesForce), being deployed by Arden&GEM, and the CRM processes of the Commercial Directorate, coordinating production of CRM dashboards and reports, supporting system usage, training of users of the bespoke CRM system and becoming the ‘go-to’ person for the CRM platform positively and quickly responding to requests for help.

You will also be responsible for providing additional CRM support across the many aspects of the Commercial Directorate. You will be expected to support the business and development agenda of Arden & GEM including, but not limited to, income generation projects. This requires flexibility to support the developing priorities across the Commercial Directorate.
• Directly responsible for operation of the Arden&GEM CRM platform (based on SalesForce) which includes direct management of the system, planning & providing training &support to users, production of dashboards & reports, data entry & data management, promotion of system use & being an advocate for usage of the CRM system & underlying business processes. The planning & coordination of any system upgrades, including minimising & communication any potential disruption to users.
• Promoting &d directly support the use of the CRM system across the Commercial directorate & wider organisation. Engaging with members of the teams to better understand the growth requirements of the system & develop &launch implementation.
• Lead on the Customer Relationship support operations & administrative processes within the Commercial Directorate.
• Manage &maintain the CRM platform, including:• Creation & maintenance of user accounts,
• Data management,
• Dashboards &reports, including ongoing development,
• Customer Contract Registers, applying updates as &when changes occur,
• Customer contract updates.

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

Customer Relationship Operations Support Duties
• Directly responsible for operation of the Arden&GEM CRM platform (based on SalesForce) which includes direct management of the system, planning and providing training and support to users, production of dashboards and reports, data entry and data management, promotion of system use and being an advocate for usage of the CRM system and underlying business processes. The planning and coordination of any system upgrades, including minimising and communication of any potential disruption to users.
• Promoting and directly support the use of the CRM system across the Commercial directorate and wider organisation. Engaging with members of the directorate, Customer Account Directors, Service Leads and the Executive Team, to better understand the growth requirements of the system and develop and launch implementation.
• Lead on the Customer Relationship support operations and administrative processes within the Commercial Directorate.
• Manage and maintain the CRM platform, including:• Creation and maintenance of user accounts,
• Data management,
• Dashboards and reports, including ongoing development,
• Customer Contract Registers, applying updates as and when changes occur,
• Customer contract updates,
• Ensure registered users of the CRM system are aware of the corporate data input and reporting requirements and expectations,
• Creating and publishing dashboards and reports for use by CRM system users and the wider organisation including Director – Bids & Business Development, Client Business Partner, Customer Account Directors and Executive Team.
• Responsible for the coordination and delivery of CRM support activities within the Directorate, ensuring all customer details are up to date and accurate, including, when applicable, handling complex or sensitive information.
• Providing both training and administrative user support to users of the CRM system; and formulating modifications to the system to accommodate planned adjustments in consultation with users.
• Support the population of CRM system with customer updates, contract information and pipeline opportunities when required.
• Supporting the Client Business Partner with the production of organisational Performance reports and metrics.
• Providing assistance with the preparation and maintenance of all CRM system and user documentation, including design documents; system build document, lessons and actions logs.
• Responsible for ensuring all documents and reports are prepared and delivered as specified and in line with agreed reporting schedules.
• Set up and lead CRM user meetings, involving stakeholders, suppliers and team members. Work with the CRM users to identify enhancements and improvements to the system; propose policies or service changes.
• Regularly participate in working groups by facilitating discussions, taking actions, identifying and proposing changes that enhance both the system and CRM processes.
• Supporting the Client Business Partner with assimilating and distilling information used for national returns e.g. BDU.
• Support contribution towards audits and reviews both internally and externally from a range of organisations e.g. ISO 9001.
• Support the Commercial Team in achieving its objectives.
• Work in a positive collaborative manner to support corporate MDT working.


This advert closes on Monday 30 Sep 2024

Proud member of the Disability Confident employer scheme