Total 1,337 customer service job vacancies in london sw3 6np

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Wandle we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. Working as part of our customer service team you will have the opportunity to provide a high quality, efficient and effective service to our customers across a range of contact channels. Our customer service advisers handle a full range of enquiries from tenancy management to repairs and maintenance concerns and aim to resolve these at first point of contact whenever possible.

A day in the life:
You will:
Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:

Proven ability to work in a fast paced contact centre environment
With the ability to respond professionally to a high volume of inbound calls and emails
Diagnosing and requesting repairs
Taking payments and providing advice and information about customer accounts
Advising customers about their housing options
Providing information and advice about customer tenancy concerns
Record customer complaints and, whenever possible, resolving them at first point of contact

We are looking for someone who is resilient, capable and resolution focused. Someone who mix empathy with efficiency, to find good outcomes for our customers.
Our customer services team are expected to be great listeners and problem solvers, record accurate notes, follow our policies and processes and use our IT systems proficiently. Don’t worry, we can give you training on how we do things, what we need you to bring is a can-do, positive attitude, empathy and a desire to work hard and champion the customer at Wandle.

What you will need to have:

Experience of working in an inbound housing contact centre environment
Experience in diagnosing, prioritising and booking housing repairs is essential
Experience with assisting customers with Repairs, Income, Tenancy, ASB, Domestic abuse, Estate and Leasehold enquiries
Experience of working in an environment where team working is fundamental to success
Great communication and customer service skills
Strong numeracy, literacy and IT skills
Able to mix empathy with efficiency, to find good outcomes for our customers
Good attention to detail
Excellent listening skills
Commitment to Wandle values


What next?
If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you.
Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by Friday 22 November 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake online tests/scenario-based assessments as part of the selection process.
For more information on our Corporate Strategy click here Corporate-Strategy-2022-25.pdf (wandle.com).

Location: Stratford
Salary: £25,000 per year

We are looking for a Customer Service Advisor to join a dynamic team at a leading property maintenance provider. In this role, you will be the first point of contact for residents, assisting with their repair requests and ensuring smooth communication throughout the process.

Key Responsibilities:

• Take inbound calls from residents regarding property repairs.
• Log repair requests into the system for planners to manage.
• Communicate with residents to schedule appointments and follow up on existing requests.
• Provide exceptional customer service and keep residents informed on the status of their repairs.

Skills & Experience:

• Strong communication skills, both written and verbal.
• Previous customer service experience.
• Ability to work in a fast-paced environment and handle multiple tasks.

If you are motivated, organised, and have a passion for customer service, apply today to join a company that values its team and offers opportunities for growth.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Advisor
Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

• Full valid driving license.
• Experience of working with the public in a customer services role.
• Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context.
• Proven leadership skills in managing and supervising teams in visitor-centric environments.
• Confident and proficient in utilising a wide range of IT tools and software.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#ADM

Proud member of the Disability Confident employer scheme

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Europcar is looking for Customer Service Returns Agents.

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Agents at our Heathrow Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 6 weeks holiday (including bank holidays), increasing with service
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

Job Title: Inbound Sales & Customer Service Agent - French/Spanish Speaking

Salary: £13.25 PH

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)

Location: London, (E14) - Hybrid
Hours: Full time: 37.50 per week
Operational hours: Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

We are looking for a Travel Agent to join our existing team for our client. they offer holiday packages to European customers both online and over the phone. Suitable candidates will speak French and Spanish to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client including the exploration and understanding of the needs and expectations of customers.

The role requires you to be a fluent Spanish and French speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skill Required
● Fluent Spanish and French speaker
● Ability to communicate effectively and empirically with a wide range of consumers and members of the public
● Excellent written and verbal skills in both Finnish and English
● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through
personalised solutions.
● Customer care experience, preferably within the food industry sector
● strong interest in food and foods for special medical purposes
● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus
● Flexible to work shifts
● Self-motivated and a team player
● To have fun at work!

If this role sounds a perfect match for you please apply!

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job Advert

Salary: OTE upwards of £26,900 per annum

Hours: 47.25 hours per week, Monday to Saturday on a rota basis

Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT







A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.

We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in
Letchworth for 35 years.

We've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial
role.



What you will be doing:

* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.



What we need from you:

* Full manual driving licence is required
* Previous experience working within an automotive service department
* A good listener, patient, with outstanding communication skills
* Must be computer literate with knowledge of MS Office packages
* Be committed, dedicated, able to work independently, multitask, and achieve deadlines



Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.

Service Advisor Vacancy - Bromley
Salary: Up to £30,000 Basic OTE £38,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC18886

We have a new vacancy for a Service Advisor for my client's main dealership in Bromley. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Delivery Manager

Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits

Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  

What we're looking for;

• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA
  
  Service Delivery Manager
  
  Salary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits
  
  Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES
  
  Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends
  
  
  
  When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
  
  
  
  We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
  
  
  
  What we can offer you;
  
• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  
• 
  
  What you'll be doing;
  
• Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
  
• Deliver a high-profile management style to build relationships and support the team.
  
• Develop a strong relationship with the Client team.
  
• Ensure staffing levels are effectively managed.
  
• Ensure the operational team is fully competent and developed within their role.
  
• Induct all new employees and ensure they receive the relevant training.
  
• Ensure staff use the appropriate PPE, tools, systems and equipment.
  
• Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
  
• People management including welfare, performance, attendance, disciplines, grievances and training.
  
• Ensure the budget is met and rationalised.
  
• Update and inform the Operations Manager of all matters relating to service and the team.
  
• Produce written reports when requested.
  
• 
  
  What we're looking for;
  
• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
  
• Good knowledge on Health and Safety in a delivery and waste collections environment.
  
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
  
• SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
  
• Ability to conduct operational checks and audits on Collection teams as and when required.
  
• Experience with working on the Echo, PowerBi & AVA.
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Please see the attached JD for full criteria and role requirements. Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation. Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate Lead change management in the design and implementation of service development strategies

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Responsibilities include but are not limited to: Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance. Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations. Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements. Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary. To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc. To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers. To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working. To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington: Integrated Discharge Team Rapid Response Borough-based Virtual Ward Bed-based intermediate care District Nursing assessment Therapy assessment Early supported discharge