Total 1,337 customer service job vacancies in london sw3 6np

Service Advisor
Edgware
Monday - Friday, 8 am - 6 pm, Saturdays on a rota 1 in 4 0800-1300
Salary £27k basc OTE£40k uncapped
Ref: OC19044

We have a new vacancy for a Service Advisor for my client's main dealership in Edgware. Excellent opportunity for a Service Advisor to join a high-performing team. This role suits a Service Advisor looking for a long-term role.

Company benefits:
Company Pension, generous holidays & company benefits

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Compliance and Quality Assurance Manager for Regulated Service & Resources needed in East London

The rate is £36.05ph PAYE

This is a temporary role

The reference number is: RQ1398469

The successful candidate will be responsible for taking a proactive approach in overseeing Ofsted registration of supported accommodation providers as per The Supported Accommodation Regulation 2023 and quality assuring children’s placement/homes.

The role will monitor, and improving the standards of homes for children by undertaking quality assurance visits and ensuring accommodation providers we use are Ofsted Registered as per the above regulation and monitoring and improving the standards of homes for children and young people.

The post holder will ensure the highest quality of service delivery in terms of the care, support and health & safety within the homes our children reside in that meets Ofsted’s minimum quality standards.

The post holder will contribute in ensuring placement stability for children in our care, as well as ensuring all homes provider’s compliance documents and policies are gathered, reviewed and kept securely.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Join our Service Delivery Support Team!

Pay - £11.44 Per Hour

• The role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm.
• This role is fully remote, and all equipment will be provided by our client.

We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.

This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job.

Main responsibilities of the role:

• Manually transcribe ticket details and update from one ticketing system to another.
• Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure.
• Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams.
• Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner.
• Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader.
• Customer Service: Demonstrates awareness of customer and business needs.
• Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently.
• Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk.
• Supporting on the DWP ASIS Resource Requests.

Requirements:

• Customer service skills.
• IT Skills
• Clearance application required for this role - minimum 5-year UK address history.
  Client BPSS, and SC (security clearance) required.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Please note that this is a Temporary ongoing contract.

Manpower UK is acting as an Employment Business in relation to this vacancy.

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£60,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Valet/Driver - Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour

Do you like to work in the fresh air?
And would you like the chance to drive lots of different cars ?
Do you want to work in a friendly, supportive team at an airport within the heart of London?
Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?

If YES, to all the above please do not hesitate to apply.


An exciting opportunity has arisen as a Customer Service Assistant - Valet/Driver working at London City Airport. You will ensure the efficient operation of all car parks, valet operation and the priority set down area. While delivering customer service to the highest possible standard for optimal customer satisfaction.

APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport. You will need to be friendly and helpful. Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area. Flexibility is required as shifts are given on a 7 day rota basis. Work will be 4 days a Week. 8.5 hour shifts. Full training will be provided.

Duties will include but are not limited to:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

What we're looking for;

- Evidence of strong communication and interaction with the public
- Full UK Driver’s License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification – desirable
- Advance Driving Licence or Professional Driving Qualification – desirable

What we can offer you;

- £13.15 per hour
- Pension
- Healthcare
- Training and development

- Overtime

Must be 18 or over to apply

If this sounds like a prospect for you then “apply now with your CV”
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

''

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 320296 Customer Operations Manager
£49,137 - £53,504 (dependent on experience) plus potential 10% bonus and 25 days annual leaveFull time, Permanent Clapham Delivery Office, 66 Venn Street, London, SW4 0AU

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

SHIFT PATTERN - 5 days out of 6 Monday to Saturday, Hours between 07:00
- 15:00 Flexibility is required due to operational needs.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: TUESDAY 5TH NOVEMBER. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Part-time Room Service (In-Room Dining) Waiter/Waitress (16 hours per week contract)

At Park Plaza, first-class service and delicious food and drinks are every bit as important to the hotel experience as a great night's sleep. That is why your skills in serving and presenting these as our Part-time Room Service (In-Room Dining) Waiter/Waitress are so important.

As the friendly face of the 399 guest bedrooms, 7 Meeting and Events spaces, and Atrio Restaurant and Bar at the stylish Park Plaza County Hall London Hotel, ideally located just south of Westminster Bridge overlooking the River Thames with spectacular views across London.

The key role for you as our Part-time Room Service (In-Room Dining) Waiter/Waitress, you lead by example showing the rest of the team how to give our guests a memorable experience.

As our Part-time Room Service Waiter/Waitress, you will receive:

• Salary: £12.42 per hour plus service charge
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for our Part time Room Service Waiter/Waitress, who:

• Delivers food and beverages to guest bedrooms promptly and courteously
• Ensures all orders are accurate and up to our high standards
• Responds to guest requests and ensure satisfaction
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Is available to start at 7 am and fully flexible to work on a rota basis
• Has previous experience as a Room Service Waiter/Waitress

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Join our Service Delivery Support Team!

Pay - £23,088 Per Annum, with a £4,000 uplift paid monthly as an allowance for working night shifts.

• The role is full-time (37 hour per week).
• This role is fully remote, and all equipment will be provided by our client.

We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.

Our client:

We are a team of service delivery supporters who are responsible for a number of UK contracts supported by Atos during the Out of Hours period. We are responsible for Major Incident reporting for some of Atos' biggest clients 365 days a year.

Your job in a nutshell:

• Shift pattern 19:00-07:00 on a rotational basis (including weekends and bank holidays.)
• The OOH team is made up of 8 agents, working in 2 rotations of 4. Shift patterns within the rotations are 19:00-07:00 in a pattern of 4 days off, 5 on, 5 off, 4 on, 5 off and 5 on. The staff work weekends and bank holidays if that is how their pattern falls.

• Supporting various UK customers who require coverage Out of Hours.
• Tasks - contact handling, first line triage, identification of Major Incidents and following call out procedures.

What will you be doing:

• Contact handling (calls & emails)
• First line triage of incidents.
• Identifying Major Incidents and following the appropriate Incident Management and call out procedures

Requirements:

• Customer service skills.
• Clearance application required for this role - minimum 5 year UK address history.
  Client BPSS, and SC (security clearance) required. Applicants will need to be a UK National.
  

Future career path:

• Opportunities to progress to 2ndline support, 3rdline support or managerial route (Team Leader/ Ops Manager.)

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Please note that this is a Temporary ongoing contract, you will be employed through Manpower working for Atos.

Manpower UK is acting as an Employment Business in relation to this vacancy.

Field Service Engineer required to join an existing maintenance, fault-finding and installation team servicing the fire and security industry.
You will have electrical wiring skills ideally as a time served Electrician and a methodical approach to fault finding ideally with a demonstrated history of working in the security or fire industry.

Skills
Enterprise access and intrusion detection systems.
Security Infrastructure.
CCTV.
Intruder Alarms.
Access Control.

Responsibilities
Electronic security system maintenance, troubleshoot, test and repair.
Cabling, Technical Support, Physical Security and IP CCTV.
Electrical and Electronics Engineering across security systems.

The Service Manager has responsibility for the operational management of surgical services within the Integrated Care Service Unit (ICSU), ICSU leadership of performance monitoring and management, as well as ensuring development of systems and frameworks to ensure the achievement of key national and local objectives. Please see the Job Description and Person Specification for a detailed breakdown of the role and its main responsibilities.

Repairs Customer Services Advisor needed in East London

The rate is £17.54ph PAYE

This is a temporary role

The reference number is: RQ1393655

The successful candidate will provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services

They will maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.

They will understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services and take card payments to pay for a council service when required following the correct security protocols. .

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata) per financial year.
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £25,693:00 per year.

Schedule: Structured 12 hour shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more. Key Responsibilities Ensuring adherence to regulatory guidelines and frameworks. This includes ensuring working practice meets requires standards and that all working environments in your remit are complaint with Health and Safety regulations, and the Health and Social Care Act 2008; implementing Synnovis, acute Trust partners, and national policies to the highest possible standard. This will include monitoring service level agreements and ensuring the quality-of-service provision, notwithstanding the need to meet all contractual obligations. Setting and delivering the budget for the operational areas within the remit of the post. Manage the reporting of budget positions across your operational areas with accountability for ensuring internal and external financial targets are achieved within the designated 5-year Operational Plan. Develop and negotiate new contracts to build the contract portfolio and widen the remit of services provided by Synnovis. Supporting business development activities within Synnovis as well as ensuring efficiency improvements and cost savings associated with the services provided. Drive financial performance, ensuring budgetary control across the business, including contract profit and loss and development of new service opportunities. Effectively manage key relationships with all stakeholders. Implementation of policies for service development and compliance across relevant service areas which include ensuring that the operational and business administration processes are adhered to. Ensuring the culture of Synnoviss continual improvement system is engrained within teams and the organisation continues to meet the highest quality standards. Effectively setting and delivering the objectives for departments. Responsible for setting objectives and reviewing the performance of team members, identifying individual training and development needs. Be the professional lead for all personnel within the management remit of the post. Promote Quality utilising the Quality Management System (QMS) to ensure compliance with all legislative and quality requirements by regulatory directives, accreditation bodies, and local management including: Care Quality Commission UKAS Synnovis policies and SOPs MHRA NHSCSP HTA HFEA Any other body in area of responsibility Participate in QMS activities including inspections and audits, as required. Develop a culture of Continuous Improvement and continuously reviewing the laboratory working practices and skills mix of resource to achieve optimum flexibility in the existing workforce, to service anticipated and existing work patterns. Managing change and development within a Project Management and Change Management framework. Lead the modernisation and monitor metrics to measure effective implementation and on-going optimal operational service delivery across the services. Responsible for management of employee relations issues within the service areas including handling discipline and grievance issues, the management of sickness issues and the appropriate involvement of occupational health services. Participate on the Silver commander rota and have accountability for the pathology services at this level in case of major incidents or emergencies out of hours, which may affect pathology service provision, in collaboration with the trust Site teams and Synnovis Gold Commander. Be jointly accountable for effectively developing, leading, and delivering the clinical, managerial, and R&D engagement agenda for the services with the Scientific and Clinical Leads for services within post remit. Ensure that there are effective risk management systems in place, in which patient safety is paramount, with assurance mechanisms which provide continuous monitoring and improvement in response to patient and customer feedback, complaints, and claims. Ensuring teams utilise the laboratory LIMS and its associated middlewares, Quality monitoring system (Q-Pulse) and other application software according to authorised protocols including accurate and timely computer data entry in all areas of the laboratory. Working closely with Finance and HR Business partners to manage closely the P&L and any business change within your services. Continual professional development in line with UKAS and MHRA training and development guidelines. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. GSTT Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site. You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard! KCH Kings College Hospital Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career. Over the last 170 years, Kings has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London. PRUH Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham. Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work. The Royal Brompton Hospital Royal Brompton Hospital has a formidable international reputation for its treatment of lung and heart disease, built over more than 175 years. It has ranked in the top ten 'World's Best Specialized Hospitals' ever since Newsweek created the list in 2021. It is home to Europe's largest centre for the treatment and management of cystic fibrosis, and also sees patients suffering from asthma and chronic lung conditions. Harefield Hospital Based in Uxbridge, North West London, The hospital is one of the largest and most experienced centres in the world for heart and lung transplants. It has jointly pioneered work in the development of artificial hearts (also known as left ventricular assist devices or LVADs). At our dedicated heart attack centre, we deal with heart attack emergencies from outer north-west London, providing primary angioplasty in our specialist catheter laboratories. We believe our arrival-to-treatment time of 27 minutes is one of the fastest in Europe. Speed of treatment has been shown to be crucial to survival in these cases. Applications are welcomed from applicants with a disability.We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location. For our Permanent workforce we offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking personal development opportunities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Be expected to work autonomously in decision making forums. Be an integral member of the Inner London Childrens Management Team, playing a key role in contributing to the overall management of the service and will be expected to take on responsibilities in relation to this as directed by the Head of CYP and Family Services and the IEYS Operations Manager. To work in collaboration with the internal and external stakeholders in order to achieve improvements across childrens services. To ensure implementation of service redesign and service transformation programme.