Total 125 customer service job vacancies in sausalito california

• Serves as the primary customer facing point of contact for the Order Fulfillment process.
• Works with the Customer Service Management (CSM) Cell Lead to develop customer service improvements and associated implementing guidance.
• Works with the customer to capture the fuel requirement and translate it into executable language for contracting to source the fuel.
• Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities.
• Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.

Starting at $101,121 Per Year (GS 12)

• Serve as an Information Technology (IT) Specialist in the Customer Support Branch of the Presidio of Monterey Network Enterprise Center.
• Support office automation products, systems, and procedures on both classified and unclassified systems.
• Provide direct customer assistance involving Internet, e-mail systems, computer hardware and software, and telecommunications systems.
• Utilize Army Enterprise Service Managed Platform (AESMP) to track significant issues and events to facilitate trend analysis and customer needs.
• Provides technical guidance and assistance to organizational Information Management Officers (IMOs) in the configuration of desktop equipment and software prior to the purchase.

Starting at $90,310 Per Year (GG 11)

• Directly assists the Flight Chief in management of administrative office support programs.
• Performs a variety of technical tasks related to budget execution and records maintenance for the flight.
• Serves as the flight liaison for supplies, equipment control, and property accountability.
• Performs clerical and administrative work in support of the flight/organization.
• Performs as flight receptionist and administrative support for lead generations.

Starting at $51,300 Per Year (GS 6)

Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when
necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system.Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies
and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
 

Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
 

Performs other related duties as assigned.

Starting at $19.19 Per Hour (NF 02)

The Director, Administrative Officer (AO) for Research Service is directly responsible to the Associate Chief of Staff (ACOS) for Research & Development (R&D) and through to the Chief of Staff for the oversight of the administration of the Research and Development programs at the Loma Linda VA Health Care System.

Duties encompass administrative aspects for comprehensive support and evaluation of administrative efforts of the VA Loma Linda HCS (VALLHCS).

The VALLHCS Research Program is a large, multifaceted investigator-initiated operation comprised of around 200 active projects funded by federal, private enterprise, non-profit, pharmaceutical sponsors, and academic sponsors. An average of 90 principal investigators, and approximately 250 individuals (VA salaried employees, WOC appointees, medical care staff, IPA's and trainees) are involved in the research, which includes biomedical laboratory, clinical, health services and rehabilitation fields.

Responsibilities include, but may not be limited to the following:

• Ensures that the VA Research program is administered efficiently and in compliance with a variety of policies and laws.
• Manages a variable portfolio of funding.
• Ensures adequate resources are available to investigators and staff.
• Assists investigators and prospective investigators in their effort to carry out VA's Research mission.
• Improves communication within the facility, the office of R&D, the individual research programs, and the principal investigators.
• Effectively manages risk in the Research Program.
• Ensures all compliance related aspects regarding the conduct of approved research are met.
• Provides good "customer service" by being available, and supportive to investigators, and other relevant personnel within the area of responsibility.

Duties include, but may not be limited to the following:

• Advises and guides the administrative activities of multiple subordinate research teams within multiple disciplines, which requires an in-depth knowledge of general research systems, programs, and practices of the VHA, NIH and other funding entities.
• Ability to communicate, negotiate, and collaborate with researchers as well as those from other organizational segments to assure maximal program achievements.
• Develops internal monitoring end tracking systems to ensure that researchers and research staff comply with VA guidelines, regulations, policies, and procedures (as well as those of other applicable federal agencies) to protect sensitive information, including veteran's personal identifiers and health information.
• Reviews research proposal submissions for budgetary adequacy, compliance with agency format requirements, administrative completeness.
• Maintains up to date knowledge of internal VA policies as well as external to the agency policies and laws impacting the conduct of VA research.
• Develops and maintains systems to manage the oversight and the coordination of investigations into issues of project management which include appropriate committee reviews, research committee management, liaison with committees such the Institutional Review Boards and Institutional Animal Committee, Biosafety and Conflict of Interest.
• Reviews letters of intent and research proposals to ensure program relevance and conformance with published guidelines.
• Manages the equipment for Research Service ensuring that it is maintained in useful condition and properly assigned/ accounted for.
• Assigns work based on priorities taking into consideration task difficulty, requirement of assignment and capabilities.
• Maintains continuous liaison with the VAMC human resources office in areas of personnel recruiting, promotion, training, equal opportunity employment disciplinary action, performance evaluation, and other areas.
• Prepares a variety of complex, analytical reports for use by Research leadership and facility management in support of policy making and planning efforts.

Work Schedule: Monday - Friday 7:30am - 4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer, Research Service/PD30923-0
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $101,121 Per Year (GS 12)

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

Starting at $18.30 Per Hour (NA 3)

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Starting at $99,044 Per Year (GS 12)

• Takes customer orders and prepares order form; collects money and operates cash register; gives customer order form stub; transmits order to cook; receives order from cook.
• Sets up steam tables, dining room tables, and side service stands with hot or cold food items including meats, vegetables, salads, bread, butter and beverages.
• Breaks down and cleans area when meals are complete.
• Sets up dining area for service by cleaning tables and chairs, cleaning counters, stocking drinks, and stocking utensils for breakfast and lunch.
• Sets and operates dishwasher and electric slicer, performs preventive maintenance and cleaning.
• Scrapes, soaks, scours, and scrubs bowls, pots, and pans.
• Also performs heavy duty cleaning tasks such as ceilings, grill, exhaust hood, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, and sanitizes garbage cans.
• May unload food from delivery trucks.
• Collects and transfers trash from work area to disposal area.
• Prepares vegetables and fruits for cooking and serving by washing, peeling, slicking, and dicing.
• Cuts and shreds lettuce, slices/dices tomatoes, onions, and other vegetables.
• Prepares cold sandwiches and salads using prepared ingredients.
• Fills and stocks dressings and sauces.
• Stocks and restocks beverages, coffee, lids, napkins, cups, straws, and utensils, maintaining a clean and sanitized area.
• Performs other duties as assigned.
• Incumbent is responsible for independently completing work as scheduled after initial oral or written instructions when changes or new assignments are made.
• Supervisor periodically checks to see that work is done on time and according to instructions.
• Must be skilled in doing tasks with several steps and must use judgement in sequencing tasks.
• Knowledge of sanitation standards for handling and serving food, and cleaning equipment and work area.
• Frequently lifts or move objects weighing up to 40 pounds.
• Continuous standing, walking, frequent stooping, reaching, pushing, pulling, and bending.
• May be required to work on ladders and use powered cleaning equipment.
• Uncomfortably high temperature and humidity are created by steam and heat from cooking and dishwashing.
• Area is usually noisy and there is a danger of slipping on wet floors where food or beverage has been dropped.
• Exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezer units.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12612722

Starting at $17.47 Per Hour (NA 2)

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

Starting at $67,389 Per Year (GS 8)

WHAT IS THE HEADQUARTERS (HQ) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Direct File, Customer Support Remote Operation 1A


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $72,553 Per Year (IR 7)

NOTE: Please see Condition of Employment for additional locations that are negotiable upon selection.

The Deputy Network Director (DND) will serve as the alter ego to the Network Director (ND). As such, the DND directs highly complex healthcare delivery programs that involve major policy development of mission essential functions of VHA, which impacts the national economy. The DND oversees day-to-day operations of the VISN to ensuring oversight and integration of the functioning of the medical centers and Community Based Outpatient Clinics (CBOC).

The assigned duties require extensive knowledge of quality assessment, survey instruments and techniques. The incumbent must also have a full understanding of the requirements of various accrediting bodies (e.g. JCAHO, CARF, etc.) as they apply to the different types of facilities and programs within the VISN, such that recommendations to correct deficiencies may be made. Such ability and skill are based upon the incumbent's professional training and knowledge of health systems management and trends.

The incumbent must have extensive knowledge of the administrative operation of medical facilities, including Financial Management, Human Resources, Acquisition and Materials Management, Engineering, Patient Administration, etc.

Coordinates functions between the VISN's facilities and the Deputy Under Secretary for Health for Operations and Management.

This position has the responsibility to direct the organization's daily operation and management of VISN employees to accomplish the business of caring for enrolled Veterans' health care needs managing a large budget.

Business Management- Coordinates and assists in the development of the annual VISN strategic and business plan. Works closely with the VISN Strategic Planner (SP) and Chief Financial Officer (CFO) and Operations Manager (OM) to ensure that long and short range goals are identified and accomplished and that resources are adjusted to adequately support operating initiatives.

- Works with the VISN CFO, SP and OM in developing and executing the budget and financial plans and that those actions are based on effective controls and realistic projections.

- Works directly with OM and CFO in striving to achieve financial and operating goals to include establishing monitors to asses value and measure program and system performance.

- Administers a data management reporting system which provides appropriate data for decision-making in such areas as: organizational improvements; changes in delegation of authority; position management and coordination among the VISN's programs and services.

The incumbent personally assists the Executive Director, Veterans Integrated Service Network in special complex assignments often of a highly sensitive nature. He/she is involved at all levels- Headquarters, Network Office and Medical Center, and must be intimately knowledgeable about the missions, functions, and operations of all three. In every instance, the incumbent is expected to fully understand the mission and operational objectives of highly affiliated tertiary care medical centers, unaffiliated secondary care medical centers, domicillaries, nursing home, outpatient clinics, and the numerous and various organizational components of VA Headquarters.

The incumbent functions as liaison with all elements of Headquarters, and is required to have an in-depth working knowledge of all facilities in the Network.

The incumbent is an important member of the decision making team in the Executive Director, Veterans Integrated Service Network's office. He/she provides input to and makes decisions that have strong impact on medical center, Network and national matters.

These decisions affect critical healthcare operations, research programs, educational and training matters, DoD contingency support, as well as all administrative activities.

As a result of these decisions, the incumbent directly impacts initiation, expansion and/or curtailment of programs; reallocation and reprogramming of resources; reorganization of services, prioritization of projects and programs, and the determination of both short and long-range goals.

The incumbent is a full member of the network executive leadership Council and Governance Board.

Works directly with all VISN entities as well as external sources to ensure that objectives in quality and performance measurement are met.

Establishes mechanisms that analyze quality and performance improvement by constantly monitoring internal and external sources.

Starting at $147,649 Per Year (ES 00)

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service
Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.Wraps, arranges, and/or packages items for serving to children and youth.Transports food from kitchen area to classrooms or activity areas.Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

Kitchen Maintenance
Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.Sets up and operates a mechanical dishwasher.Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.Stores sanitized dishes and silverware.

Food Storage
Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.Stores canned, boxed, and/or frozen items in food storage area.Unloads food and supplies from delivery trucks.Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

Additional Responsibilities
Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Performs other duties as assigned.

Starting at $18.97 Per Hour (NA 4)

• Duties listed are at the full performance level GS-12.
• Conducts difficult, complex, and sensitive investigations that require development of new or substantially modified methods in order to resolve anticipated problems.
• Conducts undercover operations in which the cases are much riskier and more difficult and involve a more elaborate cover story.
• Plans and directs surveillance work that involves several investigators in separate places engaged in round-the-clock observation of various groups of suspects, all of whom are thought to be involved in related illegal activities.
• Investigates possible misconduct and criminal activities within the Agency including internal investigations of employee wrongdoing or fraud, with the potential for uncovering misuse of funds or employee malfeasance.
• Prepares investigative reports, with responsibility for presenting necessary aspects of investigation in sufficient detail and accuracy to aid in supporting possible prosecution and/or administrative action.
• Consults frequently with the US Attorney's Office and agency supervisor concerning logistical and strategic questions that arise during investigations; serving subpoenas or other official papers; and obtaining and using search and arrest warrants.
• Serves as a source of information and advice on investigative program issues that require assessment of unusual circumstances or variations in approach and development of new methods and criteria.

Starting at $72,553 Per Year (GS 11-12)

• Conducts intake procedures; obtains general medical information, including allergies and drug sensitivities; and takes and records vital signs (TPR-temperature, pulse, respirations, blood pressure, height, weight).
• Assess/Triage patients as prescribed by hospital or clinic policy (i.e,. Government Performance and Results Act (GPRA). Performs a full range of activities pertinent to the containment and prevention of hospital acquired infections.
• Ensures medical records are prepared and available. Ensures proper computer entry of patient data and equipment settings.
• Assess age-specific screening protocols (i.e. Government Performance and Results Act (GPRA), indicators; medication review; pain assessment; growth/development, Body Mass Index (BMI), physical activity, nutritional status; BP control, glycemic control, etc.); monitors patient health and general well-being.
• Performs less complex dressing and treatments without assistance. Assist with cleaning, irrigating, and dressing complex wounds; documents and informs RN of non-healing wounds. Performs skin care measures.
• Current and active Certified Medical Assistant certification (CMA) through successfully passing certification exams from the American Association of Medical Assistants (AAMA) or Registered Medical Assistant certification (RMA) from American Medical Technologists (AMT), or National Certified Medical Assistant certification (NCMA) from the National Center for Competency Testing (NCCT) preferred.

Starting at $46,020 Per Year (GS 5-7)

• Provides technical assistant to all clinical departments, programs, and services. Develops and maintains responsibility for a priority work order system to ensure effective viability as well as ensuring that emergent biomedical failures are addressed promptly.
• Responsible for management of allocated budget for equipment replacement. Provides technical assistance and repair determinations in accordance with set policies and procedures.
• Incumbent must be able to write instructional material and conduct training in the techniques and methods of testing, calibrating, and operating medical and dental systems for service unit personnel.
• Will inspect and evaluate new systems upon receipt to determine that all government safety regulations, manufacturers' specifications, and contract requirements are met. Frequent coordination with healthcare personnel is required.
• Works closely with professional engineering and medical personnel within IHS and tribal communities. Communicates orally and in writing with medical, dental, administrative, and engineering professionals to determine overall objectives desired.

Starting at $101,121 Per Year (GS 12)