Position Overview 

We are looking for a Senior Service Designer with a focus on Journey Management, reporting to the Senior Service Design Manager within the Digital Experience & Customer Empowerment (DXC) organization. Our team ensures delivery of a seamless experience across the full customer life cycle. You will do both building the journey management practice and project work. In your practice building work, you will lead workstreams designed to mature the practice. You will refine and implement our journey governance, metrics, collaboration, and decision frameworks. Your projects will enable you to lead by example. You will map quantitative and qualitative data to journeys (customer/ employee/ partner) and use the resulting insights to make improvement recommendations.

We are implementing Journey Management as a modern way of collaboration to deliver experiences for our customers, partners, and employees, and you will help scale that practice. Throughout your work, you will lead rapid change by running experiments, gathering feedback, and iterating collaboratively. In this visible role, you’ll interact with senior leadership, internal and external teams.

The position is for a hybrid workplace model in San Francisco/ Bay Area, Atlanta, Montreal, Toronto.

Responsibilities

Practice:

• Document existing collaboration processes, conduct improvement workshops

• Collaborate with diverse team members to keep information on the platform up-to-date

• Develop/ update training materials, conduct training, coach

• Improve on established processes and taxonomies

• Develop workflow documents driving adoption and governance

• Guide planning and coordination cadences

• Manage practice improvements

Project Work:

• Document and manage Journey Maps and Blueprints

• Map persona-based journeys by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience the Autodesk

• Map insights and metrics to journeys to aid data-driven decision-making

• Coordinate with roadmaps (product, GTM)

• Conduct regular collaboration sessions

Minimum Qualifications

• 5+ years in Service Design, Digital Product Management, CX Management, Business Process Analyst, or related in an enterprise setting

• 3+ year of experience managing Customer Journey Maps and Service Blueprint portfolios

• Experience translating data into actionable insights & solutions

• Experience driving change with large project teams

• Experience with Journey Management Platforms (TheyDo, Smaply, similar)

• Systems thinking and change management experience

• Strong working knowledge in the young-and-quickly-growing practice of Journey Management for Experience Design

• A customer/partner-first mindset

• Experience building new practices

• A background/ strong interest in project/ program management

• Working knowledge in enterprise design processes/ user centered design/ design thinking

• A sense of pragmatism with a desire to make change happen

• Experience working in enterprise settings

• Preference for degree or certification in related field

**When applying, you must include your resume and portfolio with password**

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required. 
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Must be proficient in the English language, both verbally and written, in order to communicate effectively with co-workers, customers, and other third parties.

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time

✓Paid Holidays

✓Wellness Reimbursement Program

✓Potential to apply for Tuition Reimbursement

✓Employee Referral program

✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required. 
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Must be proficient in the English language, both verbally and written, in order to communicate effectively with co-workers, customers, and other third parties.

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time

✓Paid Holidays

✓Wellness Reimbursement Program

✓Potential to apply for Tuition Reimbursement

✓Employee Referral program

✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Field Service Technician – Gensure / HP Stationary
 

Status: Non-Exempt (hourly)                                                            

Department: Field Service
 

Position Summary

The Stationary Service Technician will provide comprehensive support and maintain our GenSure product, inclusive of the ProGen fuel cells within the GenSure assembly currently installed at customer remote locations, including performing preventative maintenance and resolving breakdowns. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. This position requires troubleshooting electrical/mechanical prototypes on site to correct operational deviations with minimal supervision by an engineer remotely.

The ideal candidate should exhibit exceptional customer service and communication skills as this role will offer a large amount of exposure to customer personnel. This selected candidate should have strong knowledge of high voltage AC and DC, mechanical aptitude, and knowledge of controls. This position requires work in both indoor and outdoor locations in all weather.

 

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain customer equipment at multiple locations.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Read and decipher wiring diagrams, P&ID’s and other system level documentation.
• Must have strong knowledge of electrical troubleshooting and be able to use electrical test equipment.
• Providing emergency support service to customers as required, able to be onsite within a 2 hour response time.
• Purchasing tools, equipment, and parts for customer service and support as required. 
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power professionally at all times and in all interactions
• Perform other duties as assigned.
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Must have strong knowledge of electrical troubleshooting and be able to use electrical test equipment.
• Certification or ability to become a certified fork lift operator is required
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliablecali

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.

✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓ 401(k) with 5% company match

✓ Bonus eligibility

✓ Paid time off including vacation, personal and sick time

✓ Paid Holidays

✓ Wellness Reimbursement Program

✓ Potential to apply for Tuition Reimbursement

✓ Employee Referral program

✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a laboratory setting. The current product line being supported is a gene sequencing device. This is a great opportunity for you to advance your technical and leadership skills! 

We are hiring immediately with an expected start date of ASAP. You will have the opportunity to grow into new roles while traveling to different locations weekly and learning the medical device industry. 

Responsibilities: 

• Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.

• Set-up and organization of equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration. 

• Per-diem position requiring travel and flexibility to travel to different locations within the United States weekly.

• Weekly assignments, ranging 3-5 days per assignment. Travel nationally to support customer needs.

• Appropriate PPE is provided to all employees prior to the start of assignments.

Novasyte, a IQVIA company, takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Job Requirements: 

• An active and unrestricted driver license is required for this position 

• Prior experience as Field Service Engineer preferred but not required

• Prior experience in a BSL (biohazard) level 3 or higher preferred:

• Background in electronics or Electronics and Engineering Technology (EET)

• Ability to work independently in team environment

• Ability to work effectively in highly sensitive environment

• Strong communication and documentation skills

• Ability to travel regionally and nationally

• Must be comfortable with basic software programs and Microsoft operating system 

• Ability to assemble and disassemble equipment and devices 

• Ability to sit and stand for long periods of time and lift up to 50 pounds 

Experience in healthcare, field service, engineering, biomedical, electronics, electrical, or technical work is beneficial for this position. 

#FT123

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status