Total 43 customer service job vacancies in taunton ta1 2px

Job Title: Customer Service Agent
Location: Outskirts of Taunton so must drive to be able to get to location
Salary: £23,400 per annum
Hours: Monday - Friday 9am-5pm

Our very well established client on the outskirts of Taunton have an exciting opportunity for a Customer Service Agent to join their team on a permanent basis.

Overview
The Customer Experience they provide is at the core of their proposition & growth plan, so the position of Customer Service Agent is seen as pivotal in their organisation. Acting as the main contact for customers but then liaising with all internal departments to ensure the order to cash process is delivered effectively. The role requires the individual to be able to process large volumes of data while ensuring the customer contact is professional and timely, doing what we say we are going to do is a key attribute.

Core Responsibility

• Dealing with customers via email and telephone providing responses and support in a timely fashion, in line with agreed SLA (Service level agreement = target) where appropriate.
• Be the champion of the Service desk platform - Freshdesk, proactively managing the tickets within SLA's, working with other departments to drive conclusion of ticket and picking out key service trends and working with the management team to resolve root cause issues.
• Order taking and input on Orderwise software.
• Management of customer enquiries from cradle to grave, ensuring closure in a timely fashion
• Management of data in Orderwise, ensuring it is up to date and aligned with Fresh sales CRM Customer issues and requirements. This includes liaising with our hauliers when delivery issues arise.
• Dealing with day-to-day additional office tasks.
• Other activities identified by the management team
• Operating Platform & Standards
• You will need to become proficient and then work to ensure the data is correct and timely in all systems, currently key systems are · Freshdesk - Freshsales · Orderwise
• Overall, their philosophy for growth is based around delivery of fantastic products to exceptional standards, this can only be achieved if every member of Team is focused on excellence, constantly looking for and developing ongoing improvement.

Delivering exceptional customer service is a responsibility for all Team members but controlled through our Customer Service team, so you must be willing to take ownership which are:

• Customer are core, we aim to inspire
• Our people and teams are empowered to make a difference everyday
• We are passionate about connecting brands to customers, telling their stories
• Social responsibility guides all our decision

Qualities

• Previous Customer Service Experience preferred but not essential as we will provide full training
• A great telephone manner
• Hard working & reliable with a good work ethic
• Focused with high a level to attention to detail
• Able to work as part of the team

Benefits

• Real Living Wage Employer
• 28 days holiday per annum (including Bank Holidays)
• Pension Scheme
• Birthday (when in working week) given as additional days holiday
• Free samples of products
• Health Assured Program to support personal wellbeing
• Regular product training and relevant samples

If interested apply today or call us on 01823 352333!

CPTaunton

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Taunton.

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Funeral Service Crew
£12.40 per hour plus benefits
Part time 16 hours and 20 hours per week contracts available, we can discuss your preference and availability during your interview.
Working pattern: your shift will fall between Monday to Friday 8am to 5pm - as part of this role, you'll also be part of the on call rota to cover occasional weekends.
Taunton, TA2 7PW

No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.

You'll need a full manual UK driver's licence for this job.

Help families say the perfect goodbye to loved ones as part of our funeral service crew.

No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

At the Co-op, you'll be part of something meaningful. Join us today.

What you'll do

* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have

* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)

Why Co-op?

You'll get a fantastic benefits package including:

* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Field Service Engineer required to join an existing maintenance, fault-finding and installation team servicing the fire and security industry.
You will have electrical wiring skills ideally as a time served Electrician and a methodical approach to fault finding ideally with a demonstrated history of working in the security or fire industry.

Skills
Enterprise access and intrusion detection systems.
Security Infrastructure.
CCTV.
Intruder Alarms.
Access Control.

Responsibilities
Electronic security system maintenance, troubleshoot, test and repair.
Cabling, Technical Support, Physical Security and IP CCTV.
Electrical and Electronics Engineering across security systems.

Valet/Driver - Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour

Do you like to work in the fresh air?
And would you like the chance to drive lots of different cars ?
Do you want to work in a friendly, supportive team at an airport within the heart of London?
Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?

If YES, to all the above please do not hesitate to apply.


An exciting opportunity has arisen as a Customer Service Assistant - Valet/Driver working at London City Airport. You will ensure the efficient operation of all car parks, valet operation and the priority set down area. While delivering customer service to the highest possible standard for optimal customer satisfaction.

APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport. You will need to be friendly and helpful. Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area. Flexibility is required as shifts are given on a 7 day rota basis. Work will be 4 days a Week. 8.5 hour shifts. Full training will be provided.

Duties will include but are not limited to:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

What we're looking for;

- Evidence of strong communication and interaction with the public
- Full UK Driver’s License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification – desirable
- Advance Driving Licence or Professional Driving Qualification – desirable

What we can offer you;

- £13.15 per hour
- Pension
- Healthcare
- Training and development

- Overtime

Must be 18 or over to apply

If this sounds like a prospect for you then “apply now with your CV”
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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To provide leadership to the Podiatry locality team including organisational, estates and individual line management of clinical team members. To link proactively with colleagues to ensure the smooth running of the service. To take an active role in the development of the Podiatry Service within the Trust. To ensure a high standard of Podiatry services are provided to patients referred by Consultants, GPs, A & E and other Health and Social Care Professionals. For full details, please see the job description

As Technical Manager you will be responsible for taking the lead across product and process development activities to meet the companies R&D / Marketing objectives, coordinating laboratory testing resources in line with ISO 9001:2000, CE Marking and other customer specific standards.

Technical Manager - Key Responsibilities

• Work with customers to develop new products and processes, advising choice of fabrics, specification enquiries, and properties.
• Co-ordinate internal and external non-conformances / complaints to ensure timely root cause analysis, corrective action and continuous improvement of manufacturing operations.
• Provide on time release documentation to customers in accordance with stated requirements
• Assist in the development of all employees in respect of quality management systems / standards & customer requirements.
• Issue experimental / temporary manufacturing instructions, organising and maintaining records of all trials undertaken.
• Take a key role in the Contract Review process.
• Review and prepare capital expenditure proposals for new equipment and improvements to manufacturing facilities.
• Provide data sheets, specifications, Health & Safety data sheets and other technical literature.
• Co-ordinate testing and trials of new products and processes which become available
• Ensure the company is up to date with patents and trademark renewals
• Arrange and supervise external testing as required.
• Assist with analysis, specifications, test methods and release queries in the laboratory.
• Co-ordinate and be involved in annual audits that are conducted by 3rd party organisations and customers for various products and processes.

Technical Manager - Experience Requirements

• Educated to Degree Level within a relevant technical discipline
• Previous experience of coordinating / managing Laboratory Testing activities
• Previous experience of Technical Textiles and/or fire, thermal or protective applications is essential

For further details on this exciting opportunity please contact Jason Wallis in the first instance

Deputy Service Manager - Taunton - £15.20ph

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our residential service in Taunton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.

As a Retailer, or customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. Retailers represent our brand, keep our stock moving and ultimately create the best customer experience.

As an apprentice with B&Q you will experience and learn all the different departments to experience how the store works, you will spend time in all departments shadowing your colleagues.

An example of your 12 months would look like:

-Weeks 1-2 Welcome and induction

-Weeks 3-8 Checkouts and Returns

-Weeks 9-14 Décor and Flooring & Tiling

-Weeks 15-22 Hardware

-Weeks 23-28 Building

-Weeks 29-34 TradePoint

-Weeks 35-42 Outdoor and Seasonal

-Weeks 43-50 Showrooms

-Weeks 51-52 End Point Assessment

Key Responsibilities:

-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.

-Shadow colleagues to understand best practices in customer service and teamwork.

-Learn customer communication types, challenges, and the escalation process.

-Understand the importance of customer feedback and how to use it to improve service and processes.

-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.

-Learn department processes, product availability, and legal compliance to better serve customers and support the store.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

What your apprenticeship includes:

-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks

- A mixture of on and off the job training, including workshops and webinars

- Feedback sessions to discuss progress

- Obtain Functional Skills in English and Maths (if you don't already have GCSE)

At B&Q, you will be working towards the Retailer Level 2 Apprenticeship over the course of 18 months.

To provide leadership to the Podiatry locality team including organisational, estates and individual line management of clinical team members. To link proactively with colleagues to ensure the smooth running of the service. To take an active role in the development of the Podiatry Service within the Trust. To ensure a high standard of Podiatry services are provided to patients referred by Consultants, GPs, A & E and other Health and Social Care Professionals. For full details, please see the job description

Area Planning Manager

On-going contract Inside IR 35

Somerset

About the role

Act as the lead officer and manager for two of the four Area Planning Committees leading the two teams of officers focused on delivering high quality development in Somerset. The postholder will report to the Head of Service, will deputise for the Service Manager Development Management and will be required to ensure that the service performs to an excellent level that meets national/legal requirements and responds positively to transformational change and the expectations of a wide variety of internal and external stakeholders.

Responsibilities

• Act as the lead officer for two development management area teams (consisting of professional planners at principal, senior, planning officer, graduate and apprenticeship grades) providing a high quality, customer focused, development management function, responsible for determining planning and relevant applications.
• Assist the Service Manager Development Management in the management of the Development Management Service and lead two of the area teams in determining planning applications including liaison within the planning service and other internal and external consultees.
• Ensure applications are professionally managed to determination from pre-application stage through to implementation and compliance in accordance with the Council's constitution and agreed scheme of delegation.
• Lead and manage the teams to ensure the Council exceeds Government and local performance targets; maximise income to Development Management specifically through application fees and charges to cover the costs of the Development Management Service; deliver organisational, policy and legislative changes to the service.
• Act as the lead professional officer at the relevant Area Planning Committees to ensure that they are managed effectively and support Members to make sound planning decisions which achieve delivery of the adopted Development Plans, supplementary planning documents and other guidance and to meet corporate objectives around climate change, ecological emergency, delivery of affordable housing and quality placemaking
• Deputise for the Service Manager Development Management and Head of Planning providing them with necessary support and advice across cases and deal with chief officers, senior members and external contacts on the full range of matters relating to management issues and all types of major and complex applications.

Experience

• Knowledge of statutory regulations relating to planning and related functions (including environmental legislation and regulations
• Knowledge of project management methodologies and tools
• Educated to degree level, ideally in planning, geography or a related subject
• Chartered member of the Royal Town Planning Institute (MRTPI) or eligible to be a member
• Management qualification ILM 5 or higher
• Evidence of continual professional development in accordance with the requirements of the professional institute

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

Team Leader

On-months contract

Somerset

Role purpose
Supervise a multi-disciplinary team of Planning Technicians to deliver an efficient, high quality, continuously improving service across a wide range of service requests from general enquiries to the validation, registration and processing of planning applications, ensuring legal requirements are met and legislation and local or national policies are complied with.
To act as the site systems administrator and to work with other systems administrators to develop and manage the relevant planning software system to ensure it remains up to date with regard legislative changes and to enhance the efficiency of the Service to ultimately achieve a better quality of service to the public.

Qualification
Essential
* Educated to A-level standard or equivalent experience.
* GCSE in English and Mathematics or equivalent experience.

Desirable
* Business Administration/IT Level 3 Qualification
* ECDL

Knowledge
Essential
* Knowledge of planning legislation to provide detailed advice with regard validation of planning applications including process and procedural matters.
* Knowledge of democratic processes

Desirable
* Thorough knowledge of IT packages in particular Microsoft Office, planning software, document management systems, public facing planning solutions, Sharepoint and GIS. Covering all modules for Development Management, Enforcement, Appeals and TPO's.
* Knowledge of Access/Crystal Reporting and Database Administration

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Hours:

n a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£26,325 Per Annum

Closing Date:

Mon, 16 Sept 2024

We are recruiting for a Customer Relationship Consultant within Taunton branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and throughthis proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem,

you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Relationship Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1972 per annum.

• 25 days standard annual leave + bank holidays + rising 1 day per year of serviceto a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

• Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.

• Proactively contacting our customers over the phone to identify and discuss their needs.

• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service and challengethemselves to go the extra mile for colleagues and customers, to help us grow and achieve our business objectives.

• Have previous experience of working in a customer service or sales environment whether that be face to face, telephony or Financial Services environment is beneficial.

• Enjoy meeting new people and engaging in purposeful conversation

• Work well with others, with a ‘one-team’ mindset across multiple channels.

• Are effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes.

• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

• Are open to a broad range of activities even if outside of standard expectations

• Are able to grow, adapt and change accommodating business needs and priorities

Housing Maintenance Manager

On-months contract

somerset

About the role

Lead for Housing Property Teams, overseeing the responsive repairs and void section within the housing team, ensuring all projects and works are delivered to cost, quality, and time constraints.

Works to housing stock are critical to minimise the risk to residents and the public, as well as to meet legislative and regulatory requirements and maintain the future value of the Council's housing asset portfolio.

Responsibilities

• Provide clear leadership to deliver the Council's strategic priorities and meet the Council's financial targets, as a member of the Directorates Senior Leadership Team.
• Update and advise Elected Members in respect of operational and policy issues in relation to the Service.
• Lead with a clear identity in terms of flexible and responsive ways of working, inclusive and diverse culture, and high level of employee engagement and wellbeing.
• Undertake representational and communication duties on behalf of the Council to promote and protect the Council's interests in matters concerning their specialist areas.
• Create, monitor, and review frameworks of performance measures and quality standards to be applied in the delivery of services.
• Function as an ambassador for the Council promoting, both internally and externally, the Council's vision, strategic aims, and values.
• Value the diversity of Somerset's communities ensuring equality of access and treatment in service delivery and employment.
• Function as a role model for Somerset's vision and values. Promotes a culture of continuous improvement that encourages creativity and innovation to ensure services are efficient and develop the potential and flexibility across the Council and its workforce including the motivation and development of employees within the Service

Knowledge

Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.

Desirable

• Membership of a relevant professional body.
• Qualified to degree level or equivalent in a construction or related field.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk