Total 15 job vacancies by NHS Jobs

To provide a comprehensive administration and clerical service within the ward. The post holder will be required to understand ward systems, taking into account the needs of patients who require admission, transfer and discharge, and be expected to communicate with a wide range of professionals, consultants, doctors, nursing staff and patients/relativesand carers, organising own workload in order to maintain an efficient and professional service.

To provide a comprehensive administration and clerical service within the ward. The post holder will be required to understand ward systems, taking into account the needs of patients who require admission, transfer and discharge, and be expected to communicate with a wide range of professionals, consultants, doctors, nursing staff and patients/relativesand carers, organising own workload in order to maintain an efficient and professional service.

Daily tasks will include the following Providing efficient secretarial support to the Consultant / Specialist Nurse team. Ensuring compliance of the Referral to Treatment (RTT) targets with regular validation of patient pathways. Audio typing from dictation. Communicating with the patients/the general public/Doctors/Nurses/Other professions allied to healthcare. Assisting the team with the booking/cancellation/alteration of clinics, ensuring full utilisation of clinic capacity Diary management Supervising and supporting the APAs within your team to ensure clinic turnaround targets are achieved. Dealing with all telephone enquiries. Inputting/maintaining/updating data to the hospital databases/systems.

JOB TITLE: MEDICAL SECRETARY REPORTS TO: PRACTICE MANAGER Job Summary: To contribute to the delivery of patient care, in collaboration with, clinical and non-clinical staff, within the Practice environment, and in conjunction with appropriate external organisations. To provide general secretarial support to the Doctors and Health Professionals involving word processing and audio typing skills with general clerical work. To provide effective and efficient Secretarial support to the partners and other Professional Staff. Job Responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To administer patient referrals making appropriate use of information technology. To assist the Partners with all clerical and administrative duties of the practice. To work in accordance with written protocols To make appointments, including Choose & Book, as required. To handle appropriate incoming and outgoing internal and external mails and action accordingly To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. To electronically file patient correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To liaise with patients, hospitals, Social Services, and other outside agencies To maintain the computer clinic system in an accurate and secure manner. To follow systems for data security and protection Photocopying, facsimile & filing duties. To assist with providing cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail relating to secretarial enquires and maintain a pending system as required e.g. awaiting invoice payments before the work is activated Process payment transactions according to Practice policy Ability to work in a team & communicate with people at all levels Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: All employees are subject to the requirements of the Health and Safety at Work Act. The post-holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves. The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This Job Description may be reviewed in the light of changed service needs and developments. Any changes will be full discussed with the post-holder. The post-holder may be required to carry out other duties appropriate with the post.

Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitment@nhs.net or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS). The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100. Good luck with your application. We hope to welcome you to Team CWP very soon.

Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place. Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups. Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required. Be able to validate RTT pathways and provide responses to senior management for performance group meetings. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.

Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based. Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based. Successful applicants will need to demonstrate: Excellent communication skills Customer service experience Computer literacy Self- motivation Good organisational skills Ability to pay attention to detail

Be able to use the required electronic systems receiving patients for attendance or admission, booking them into the system to record arrival, discharge and any follow-up appointments, promptly updating information as required, to ensure accurate recording and retrieval of information, Co-ordinate a support service for patients to include arranging ambulance transport, porters, patient meals, linen and maintenance requests as required, including dealing with donations and patient belongings adhering to Trust policies. Update case notes when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for case notes as required, filing diagnostic reports and essential documents in the appropriate place, Provide a comprehensive clerical service to the ward team, undertaking all work-related correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients, The successful candidate will be able to work in a challenging environment and have a sensitive, caring attitude

To provide a comprehensive administration and clerical service within the ward. The post holder will be required to understand ward systems, taking into account the needs of patients who require admission, transfer and discharge, and be expected to communicate with a wide range of professionals, consultants, doctors, nursing staff and patients/relativesand carers, organising own workload in order to maintain an efficient and professional service.

Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based. Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based. Successful applicants will need to demonstrate: Excellent communication skills Customer service experience Computer literacy Self- motivation Good organisational skills Ability to pay attention to detail

SERVICE DELIVERY Provide a comprehensive secretarial/administrative service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales. Assist with managing diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/clinical professional teams/others are briefed on any difficulties, problems or issues. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients. Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Internet. Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, and in the absence of the PA. Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency and completeness of information. GOVERNANCE Maintain systems and processes to establish and maintain effective communication, and confidentiality of information. Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services. Assist the PA/Support Manager/Service Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed. Contribute to the development and implementation of policies, procedures and guidelines related to own service. Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. MANAGERIAL/LEADERSHIP Maintain systems and processes to establish and maintain effective communication, and confidentiality of information. Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services. Assist the PA/Support Manager/Service Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed. Contribute to the development and implementation of policies, procedures and guidelines related to own service. Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. EDUCATION/LEARNING Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning. Assist with systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs. This job description is an outline of the role and function. It is not intended to describe all specific tasks.

SERVICE DELIVERY Provide a comprehensive secretarial service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales, Proactively manage diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/others are briefed on any difficulties, problems or issues, Build and maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients, Exercise own judgement, based on acquired knowledge and experience, as to when to deal with queries personally and when to contact the Consultants or clinical professional, and with what degree of urgency, according to agreed guidelines, Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Internet, Represent the Division at meetings, both as a participant, and/or to produce minutes, document notes and action plans, distributing information as required, Prioritise work, and take appropriate steps to manage incoming and outgoing requests for action and/or information, including follow up, according to agreed timescales, Prioritise and take appropriate action concerning clinical investigations and other appropriate matters within guidelines agreed by the Consultants or clinical professionals, Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, where appropriate, Participate in the co-ordination, organisation and production of duty rotas, including on-call duty rotas, where appropriate, Prepare and produce documentation, handbooks, and any relevant information packs, by liasing with others to ensure accuracy, consistency and completeness of information. Support the Consultants/clinical professionals in audit activity as necessary including managing databases, obtaining information and preparing questionnaires and in the presentation of the results, Support the Consultants/clinical professionals in any other role they undertake within the Trust, Deanery, Royal Colleges or voluntary organisations GOVERNANCE Develop and maintain systems and processes to establish and maintain effective communication, and confidentiality of information, Support the development and maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services, Support the Workload Coordinator/Departmental Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed, Contribute to the development and implementation of policies, procedures and guidelines related to services, and contribute the development of other policies. Ensure compliance with Trust policies, procedures and guidelines for self and others, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. MANAGERIAL/LEADERSHIP Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained, Support the Workload Coordinator/Departmental Manager by participating in recruitment, and ensuring that staff induction and orientation, and mandatory training take place according to Trust policy, Supervise junior administrative staff ensuring that work is appropriately prioritised and managed, providing support, advice and guidance to help others learn and develop in their role, Support the Division in the effective use of resources, e.g. staff, budget, premises, equipment, supplies and materials, maintaining adequate stationery supplies and other resources for secretarial staff and others, ensuring that costs and waste are kept to a minimum, Develop and maintain systems and processes to promote monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. EDUCATION/LEARNING Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning, Provide expert advice and work based training from a sound knowledge base, to junior administrative staff, evaluating the impact of learning on improving services, In conjunction with the Workload Coordinator/Departmental Manager, develop and maintain systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs. This job description is an outline of the role and function. It is not intended to describe all specific tasks. All staff at MCHFT have a responsibility to: Maintain active registration status Always act in accordance with professional Codes of Conduct and guiding documents Where applicable, always act in accordance with the Code of Conduct for NHS Managers, Maintain up to date skills and knowledge Maintain an awareness of patient led service issues Maintain a professional/personal portfolio Adhere to all Trust policy, procedures and guidelines. Adhere to Trust standards of behaviour and expected performance Comply with Infection Prevention and Control (IP&C) policies and procedures as appropriate to their role and responsibilities in their individual work setting. Staff are required to be personally accountable for their actions and be responsible for their own compliance in relation to IP&C polices, protocols or advice. Ensure they work in accordance with local procedures and report any issues which they consider to be a risk to the health and safety of themselves and/or others. Act in accordance with the Trusts values and behaviours Where applicable to participate in and provide data on the efficacy of treatment and specialties Mid Cheshire Hospitals NHS Foundation Trust is looking to ensure that we provide equity of services across seven days of the week with a vision to achieve this goal by 2017. This post may be reviewed in line with this plan and in some cases an element of weekend working may be required

To provide a comprehensive administration and clerical service within the ward. The post holder will be required to understand ward systems, taking into account the needs of patients who require admission, transfer and discharge, and be expected to communicate with a wide range of professionals, consultants, doctors, nursing staff and patients/relatives and carers, organising own workload in order to maintain an efficient and professional service. Please see Job Description for further details.

SERVICE DELIVERY Provide a comprehensive secretarial/administrative service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales. Assist with managing diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/clinical professional teams/others are briefed on any difficulties, problems or issues. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients. Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Internet. Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, and in the absence of the PA. Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency and completeness of information. GOVERNANCE Maintain systems and processes to establish and maintain effective communication, and confidentiality of information. Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services. Assist the PA/Support Manager/Service Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed. Contribute to the development and implementation of policies, procedures and guidelines related to own service. Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. MANAGERIAL/LEADERSHIP Maintain systems and processes to establish and maintain effective communication, and confidentiality of information. Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services. Assist the PA/Support Manager/Service Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed. Contribute to the development and implementation of policies, procedures and guidelines related to own service. Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. EDUCATION/LEARNING Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning. Assist with systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated and shared in order to change and improve services according to changing health care needs. This job description is an outline of the role and function. It is not intended to describe all specific tasks.

SERVICE DELIVERY To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community. To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings. Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency. Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals. Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so. Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate. Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results. To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holders competency to do so. GOVERNANCE To establish and maintain effective communication, maintaining confidentiality of information in accordance with Mid Cheshire Hospitals NHS Foundation Trusts Policy in Respect of Confidentiality. To support the development and maintenance of systems and processes to continually monitor standards and to assist in the implementation of action plans to improve quality of service. To contribute to the effective management of risk to ensure that lessons are learnt from issues arising from risk reports/complaints, etc. To ensure compliance with Trust policies, procedures, and guidelines, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. MANAGERIAL/LEADERSHIP Act as a role model by demonstrating expertise, and by maintaining credibility within the department, and with external agencies, to ensure a positive image of the Trust is maintained. Assist with the implementation of local induction programmes for new members of the team. Support the department in the effective use of resources, eg, equipment, supplies and materials. Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns to senior management team. EDUCATION/LEARNING To take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in appraisal, supervision, action learning, and by maintaining a portfolio of learning. Assist in the maintenance of systems and processes to ensure that learning needs are identified and met, and that all learning is planned, implemented, evaluated, and shared in order to improve services. This job description is an outline of the role and function. It is not intended to describe all specific tasks.